Fresh Openings at Beekman Group

Key Performance Areas:

• The position is supporting the Maintenance Manager in all aspects of the technical / mechanical / grounds side of the resort functions.  The successful candidate will be responsible for servicing and maintaining Air conditioning units of the resort including all refrigeration units. Must be prepared to work a 6-day week, shifts, public holidays weekends and overtime. Will be required to manage staff and liaise with Service providers to achieve desired standard.

Minimum Qualifications and Experience

• Minimum 3 years’ experience in a similar maintenance position
• Sound knowledge of mechanical, plumbing, electrical, building, carpentry, aircon, refrigeration, Hvac, heat pumps, water reticulation and pool maintenance
• Be able to control stores
• Supervise staff, be hands on and assist in resort activities
• Computer literate.
• Dynamic
• Performance driven
• Excellent interpersonal skills
• Excellent communication skills
• Ability to work under pressure
• Must be Hands-on

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Key Performance Areas:  

• Working alongside the team to collect and administer data and projects ad hoc.

Minimum Qualifications and Experience:  

• Matric
• Confident & professional communicator
• Computer literacy (proficient in MS Word and Excel)
• Ability to plan and organise
• Ability to meet set deadlines

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• The Member Services Team Leader is responsible for leading a high-performing team to deliver exceptional service across all member touchpoints, across multiple customer communication channels and product lines. This role ensures excellence in customer service, productivity, administration and SLA compliance, while supporting strategic objectives, and continuously enhancing the member experience.

Key Performance Areas:

• Lead daily operations to achieve KPA’s, KPI’s, productivity targets and SLA benchmarks
• Coach, develop and performance-manage consultants to build a high-accountability, high-performance culture.
• Ensure exceptional, solution-driven service delivery across all member touchpoints.
• Promote member retention through empathetic handling of queries and proactive resolution.
• Manage and resolve escalated complaints, including rental disputes and complex service matters.
• Oversee and coordinate queries relating to VOASA, CGSO and other relevant industry or regulatory bodies.
• Oversee legal-related matters in collaboration with the appointed Legal Advisor, ensuring compliance and risk mitigation.
• Generate, analyse and interpret operational and statistical reports to inform decision-making.
• Act as UAT Superuser and drive continuous improvement of systems, processes and workflows.
• Collaborate cross-functionally to align service delivery with business strategy and member needs.
• Perform additional duties and provide general support as needed.

Key Competencies & Personal Attributes:

• Matric essential
• Leisure industry knowledge is preferable.
• Flexible working hours and overtime if and when required.
• Customer Services and Call Centre experience.
• Working knowledge of social media and online booking channels is preferable.
• Excellent verbal and written communication skills
• Ability to deal with members in a professional and courteous manner.
• Above average computer literacy
• Ability to work under pressure.
• Ability to work independently, and as part of a team.

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Key Performance Areas:

• The position is to administer treatments and sell products in accordance with the company’s procedure and standards.                                                                               

Minimum Qualifications and Experience

• Minimum of 2 years of relevant industry experience
• Recognized beauty therapy qualification
• Practical experience with various massage techniques
• Experience in performing manicures and pedicures
• Strong interpersonal and communication skills
• Proficient computer skills
• Ability to perform general administrative duties
• Willingness to work weekends and public holidays

Key Competencies and Personal Attributes

• Dynamic and adaptable
• Performance-driven with a focus on results
• Self-motivated and proactive
• Exceptional interpersonal skills
• Strong communication skills, both verbal and written