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Description

• The Corporate Sales Manager is responsible for driving revenue growth within the IBT (Individual Business Traveller) segment, by building and maintaining strong relationships with local, regional, and international corporate accounts. This role focuses on identifying new business opportunities, increasing share from existing accounts, and positioning the hotel as the preferred choice for corporate travel, meetings and events. 
• This role supports the hotel’s commercial strategy by developing and executing targeted sales initiatives, maintaining strong client relationships, managing RFP cycles, and ensuring accurate data and market insights driven decision making.

Here's what you'll do during a typical day:

• Drive growth of the IBT segment by securing preferred partnerships with key corporate accounts and travel management companies.
• Manage the full IBT RFP lifecycle, including rate negotiations, compliance with Hilton brand guidelines, and securing acceptance in global distribution channels.
• Strengthen relationships with global and regional Hilton Worldwide Sales teams to maximize IBT exposure and account penetration.
• Monitor IBT production performance, adjusting account strategies to increase room nights and share of wallet.
• Identify new corporate travel opportunities within high‑volume sectors and negotiate long‑term preferred agreements.
• Collaborate with Revenue Management and commercial head to set competitive IBT pricing and evaluate market rate movements.
• Develop targeted sales activities to position the hotel as a preferred choice for corporate travelers, including loyalty‑based incentives and experience enhancers.
• Sales Strategy: Develop and implement corporate sales strategies to achieve revenue targets and expand the customer base using all tools available.
• Build and maintain strong relationships with key customers, identifying opportunities to upsell and cross-sell products or services.
• Develop and manage sales forecasts, providing regular updates to senior management.
• Conduct market research and analysis to stay informed about industry trends, competitors, and customer needs.
• Proactively source and secure conventions, meetings, and conference opportunities aligned with the hotel’s space and business mix strategy.
• Conduct detailed needs analyses for convention planners to create tailored proposals that optimize event profitability.
• Lead site inspections and property showcases focusing on meeting space, technology capabilities, and accommodation fit for convention or meetings delegates.
• Maintain close alignment with Events and Operations teams to ensure seamless planning and execution of conferences and meetings.
• Build long‑term relationships with PCOs (Professional Conference Organizers), TMCs, and industry associations to drive recurring convention business.
• Track conference and convention pipeline through CRM systems, providing accurate forecasting and revenue contribution reports.
• Represent the property at convention bureaus, trade shows, and business tourism platforms to elevate the hotel’s presence in the MICE market.
• Ensure we are loading, tracking and stating all our contracted customers on corporate booking tools and platforms ensuring we remain visible within the market 
• Drive growth of the IBT segment by securing preferred partnerships with key corporate accounts and travel management companies (TMCs). 
• Manage the full IBT RFP lifecycle, including submitting bids, negotiating rates, ensuring compliance with Hilton brand standards, and securing loading in GDS and booking tools. 
• Strengthen collaboration with Hilton Worldwide Sales (HWS) teams to maximise account penetration. 
• Monitor IBT performance and adjust strategies to increase room nights, revenue and share of wallet (or marketshare?)
• Proactively source, identify and secure new corporate client opportunities within high-volume sectors, negotiating long‑term preferred agreements. 
• Collaborate with Revenue Management to set competitive IBT pricing and review market movements.
• Conduct market research, analyse trends, and identify competitive insights to support strategic decision‑making.
• Maintain a robust prospecting pipeline via calls, client visits, networking, and partnerships. 
• Represent the hotel at trade shows, roadshows, and business travel events to build brand awareness.

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• Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent, you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications