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  • Posted: Sep 19, 2025
    Deadline: Not specified
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  • We are Huntswood. The people who put partnership first. A trusted team with the insight, expertise, and pace to create better outcomes for our clients, their customers, and the communities they are a part of. We deliver resourcing, outsourcing and advisory services from complaints to customer service, remediation to resilience – bringing together the pe...
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    Customer Service Advisor-Group 5

    Job Overview

    • Huntswood is looking for Customer Service Advisers to join our global team.
    • Are you an ambitious and driven individual, with great communication skills? If YES then we are looking for you!

    Job Responsibilities

    • Provide responses to all, maintaining high quality of services, performance standards and attend to high volumes of calls/chats/emails.
    • Proactively identify issues and problems before it arises, use effective problem-solving techniques to help customers resolve their issues.
    • Progress to taking escalated calls and complaints in line with procedures.
    • Working with various parts of the business to resolve issues.
    • Connect and build rapport with the customer.

    Job Requirements

    • Matric or NQF Level 4 equivalent
    • Clear Credit and Criminal record
    • Computer literate
    • Minimum 1 year experience in a Gas & Electricity campaign
    • Minimum of 1 year experience in customer service
    • Basic understanding and knowledge of the UK Energy market is beneficial.

    Required Skills

    • Customer Service
    • Excellent communication (Written and Verbal)
    • Ability to deal/ interact with different customers.
    • Product Knowledge
    • Adaptive Approach

    Core Behavior

    • Huntswood’s employees are described as dependable, driven and collaborative. 

    The job holder should align to our 6 Fundamental Values:

    • Bring Your “A” Game
    • Strive For Greater  
    • Enable and empower all employees
    • Do the right thing
    • Own it
    • Deliver unbelievable service

    go to method of application »

    Customer Service Advisor (USA)

    • Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced, dynamic environment? We have an exciting opportunity for you to join our team as a Customer Services Advisor.

    What you’ll be doing:

    • Handling inbound calls and emails from customers with professionalism and empathy
    • Providing clear, helpful information with regards to health care.
    • Keeping customers informed about different types of health care systems 
    • Meeting personal and team performance targets
    • Growing your skills – with potential for further training on more complex queries

    What we’re looking for:

    • 1 year customer service experience
    • 1 year USA campaign experience is imperative
    • Experience in a Financial Service Environment (Health Care advantageous)
    • Able to understand the metric systems.
    • Excellent communication and active listening skills.
    • High attention to detail and accuracy.
    • Resilience, adaptability, and a team-player attitude.
    • Basic knowledge of CRM systems – or a willingness to learn!
    • Salary Range and Work Times:

    To be discussed at the interview stage
    Core Behavior

    • Huntswood’s employees are described as dependable, driven and collaborative. 

    The job holder should align to our 6 Fundamental Values:

    • Bring Your “A” Game
    • Strive For Greater  
    • Enable and empower all employees
    • Do the right thing
    • Own it
    • Deliver unbelievable service

    Method of Application

    Use the link(s) below to apply on company website.

     

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