Latest Jobs at MTN

RESPONSIBILITIES

The RAFM Business Design Authority role will be accountable to achieve the following objectives:

Strategy Implementation 

• Provide input into the creation of sub-departmental strategy in line with overarching departmental goals for Revenue Assurance and Fraud Management associated with process, systems and technology risk and control design related input to MTN Group’s Revenue Assurance strategy.
• Ensure effective alignment of sub-departmental strategy by means of influencing the direction, structure, business plans and providing quality assurance and support to Manco and Operating Companies.
• Conduct extensive research, propose to management and implement industry best practice business process, systems, technology and platforms fraud prevention and detection. 

Operational Delivery

• Support the business including commercial, finance, technology and platforms related process, risks and control input to MTN Group’s Revenue Assurance strategy.
• Research and analysis of business trends, assurance standards, governance risk management and controls in all verticals, providing advice to MTN Group RAFM and OPCO counterparts to improve internal control coverage, knowledge, awareness and contribute to risk management and assurance readiness.
• Oversight and facilitation of audit reporting and improvement of general control, application control and operating controls within MTN Groups’ OSS/BSS/ESS/Fraud architecture and strategy.
• Analysis, insight and management of commercial, finance, technology and platforms-related leakage risk insight and dissemination that allows MTN to effectively manage its processes, systems, technology, infrastructure and supplier relationships in recovery and prevention of loss.
• Improving awareness and influencing of MTN Group and OPCO RAFM stakeholders in relation to commercial, finance, technology and platforms leakages and risks incurred through ineffective process, systems, technology and platform design, implementation and use.
• Own and manage the RAFM risk and control universe in an agile manner.
• Identification, design and implementation management of improvement to MTN Group Business Process, Systems and Technology infrastructure as far as leakage risk mitigation is concerned.
• Input to and documentation of best practice for use in MTN Group Technology, Procurement and Legal teams when introducing a vendor that supports MTNs revenue systems, to ensure leakage risk is effectively understood and mitigated.
• Understanding, audit and reporting of Cyber-crime risks to MTNs systems within Revenue Assurance and Fraud Management, working in a collaborative manner with Group IS Security in proactive mitigation of cyber-crime risk.
• Input into the portfolio of Revenue Assurance and Fraud Management technologies within MTN Group, ensuring that the selection, design, implementation, performance review and roadmap definition of these assurance systems are effective.
• Design, implementation, and management of RAFM Product, Systems and Technology frameworks for RAFM Manco and OPCO organisations to use in the effective, implementation, maintenance, and support in their day-to-day operations.
• Ensure embedded systems and processes are effective and drive reduction and mitigation of financial fraud risk and enable the employees and business to denounce any irregular activities.
• Manage, facilitate and drive the continuous testing on the design and effectiveness of these key internal business management controls, systems and processes for fraud detection and prevention.
• Establish agility to incorporate changing risks, customer requirements, different governance models, etc.
• Explore more efficiencies in Business Process Automation.
• Facilitate internal Group discussions on the development of Best Practices for Revenue Assurance and Fraud Management as they apply to MTN.
• Manage the introduction of Best Practices into the local operating companies, ensuring quality and timeliness of the deliverables are achieved through effective management of this projects.
• Align to the governance requirements of the organisation insofar as they relate to Revenue Assurance and Fraud Management.
• Documentation of governance compliance needs that can be used as a reference document for plans and improvement relating to Revenue Assurance and Fraud Management.
• Deliver the communication of governance compliance requirements that require Revenue Assurance and Fraud Management Best Practise use and compliance.
• Influence Group and operating company representatives and owners to plan for the introduction and compliance of governance standards relating to Revenue Assurance and Fraud Management.

Technology and Innovation

• Understand the role of automation in risk assurance and support in driving automation awareness and adoption initiatives.
• Support with Designing robotic process automation (RPA), machine learning (ML), artificial intelligence (AI) use cases.
• Strong Appreciation for how technology can be used as a key enabler for RAFM risk mitigation activities. 
• Strong appreciation for Telecoms technology and architecture evolution in regards to GSM Core Network, LTE , 5G, Charging/Billing, provisioning, cloud and big data etc.
• Support the innovation process journey of initiation, developmental and implementation/termination of innovations. 

Role Dependencies

• Active support from the Senior Manager
• Understanding of the respective OpCo business contexts and the financial fraud risks associated with these
• Alignment with OpCo Revenue Assurance and Fraud Management
• Skilled and experienced suppliers/specialists to support and safeguard functions

QUALIFICATIONS

Education:

• Minimum 3-year Bachelor of Commerce Degree (Business Information Systems/Informatics) /Accounting/Finance/Bsc Computer Science/Engineering
• Post Graduate Qualification – CISA/CISM/CRISK/MBA/CA.SA (advantageous)
• English (advanced)
• French (as an advantage)

Experience:

• Minimum 5 years’ experience at either senior specialist or management level, in risk management or audit activity, with at least 5 years exposure to the Telecoms industry, in a medium to large organisation
• Deep understanding of the telecoms
• Deep understanding or experience of risk management or audit principles
• Understanding of emerging markets is advantageous

go to method of application »

Key Deliverables

Project Planning

• Provide project management input to pre-sales processes with regards to ICT customer requests for RFP/RFQ
• Ensure alignment between approved service order/SOF and scope of proposed solution
• Validate solution BOQ as prepared by Solution Architect
• Prepare project plan for end to end order/s delivery
• Prepare all supporting project documentation including. Risk Report, Communications Plan and Installation Schedule
• Complete resource checklist including engineer availability, vendor capacity, equipment availability and lead times
• Obtain necessary approval and sign-off of final project plans

Project Execution (Order Implementation)

• Validation of order details with customers including deliverables, site locations, contact details and schedule requirements
• Arranging project kick-off meeting including all key stakeholders
• Recording and distributing minutes of project meetings
• Assume responsibility of the lead coordination role between MTN functional areas, suppliers and customer
• Initiate project in workforce management system (Remedy)
• Allocate work orders to assigned engineer and vendors
• Initiate purchase requisitions for required equipment and services as per approved BOQ
• Vendor management and coordination regarding all external services required for a specific product
• Equipment management and delivery coordination
• Risk and issue management
• Effective communications and stakeholder management throughout order implementation process
• Efficient order close out to ensure soonest possible realisation of revenue
• Facilitate formal handover and acceptance by customer including documentation sign-off
• Close Orders and Work Orders to Provision Service
• Verification of 1st Services Bill
• Prepare project closeout report including Lessons Learned, As Build and Inventory schedule

Customer Relations

• Exceptional customer service levels to assist in the retention of customers
• Ensure that all stakeholders are kept up to date on order progress
• Facilitation of customer and/or vendor workshops and meetings
• Provide post implementation support to customers and escalate appropriately when necessary
• Professional interaction with engineering team members

Project Governance

• Provide accurate and timeous internal project reporting.
• Effective escalations to relevant internal and external stakeholders (sales person, line manager, etc)
• Effective communication with internal teams (Communications Management)
• Ensure correct info of the implemented solution is sent to Billing
• Ensure 1st customer invoice (post implementation) is aligned with approved order/SOF
• Adherence to Product SLAs/OLAs – Work closely with Vendor Management and Procurement
• End to end third party vendor management from order placement to actual service delivery
• Reporting on third party vendors pertaining to the project lead’s specific project dashboard

Leadership

• Manage & motivate project resources to exceed in their duties
• Active vendor performance management
• Ongoing analysis of process and service delivery gaps
• Employee relations and collaborative teamwork
• Promote Employment Equity and Diversity
• Coaching and guidance of less experienced staff
• Build professionalism, loyalty and commitment to the organization
• Communicate actively and effectively resolving any potential conflicts that may arise
• Living the MTN Brand – changing and positively influence peer behaviour

Reporting 

• Identify and prepare relevant information and data for reporting purposes 
• Prepare daily, weekly and monthly management reports

4. Job Requirements (Education, Experience and Competencies)

Education: 

• Matric plus
• 3 year Degree or 3 year Diploma coupled with Project Management (coupled with Engineering or a Technical qualification (CCNA, etc.) would be an advantage)
• Certification in Prince 2 Practitioner or PMP
• ITIL Practitioner (would be advantageous)

Experience:

• Minimum 3 years’ experience in ICT project management including management of a team or virtual team of engineers
• Experience in working within Enterprise arena , as a service provider
• Experience in working with Cisco & Huawei Router technologies and products
• Implementation of projects involving various WAN connectivity technologies including PTP Fibre, PTP Microwave, PMP Microwave, CTN
• Implementation of projects involving delivery of Cloud and Security, Unified Communications, IOT

go to method of application »

Key Job Responsibilities   

Strategy Development 

• Develop and drive the implementation of the CVM Pre-Paid and Digital strategy for MTN SA, enabling the business to drive revenue targets as set and increase the necessary pipeline conversions.
• Provide input into the CVM business strategy to support the Consumer business in line with the overarching business goals and ensure that MTN maintains and improves its leadership positioning
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps, aligned to group strategy and frameworks
• Define the standards and set targets for performance across various activities and identify the parameters for measurement of performance
• Provide input for the product life cycle and management strategy, in line with overall strategy
• Churn and retention strategies and campaign execution   As per business plan and business pillars

Staff Leadership and Management

• Build and manage a high performing team by providing leadership, role clarity, training and career development;
• Source, induct and manage talent in accordance with legislative guidelines;
• Ensure open communication channels with staff and implement change management interventions where necessary;
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team;
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program;
• Develop and implement a training plan in order to build and develop skills within the team;
• Encourage knowledge transfer through the implementation of a knowledge transfer plan and drive continuous improvement philosophy through the knowledge transfer plan;
• Performance manage resources in accordance with HR policy and legislation where necessary;
• Actively participate in leadership team and develop skills of own team; and
• Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.   As per business plan

Governance 

Strategic Meetings

• Hold strategic meetings, ensure relevant participation and provide guidance and support in the various discussions;
• Drive enterprise-wide transformation initiatives, elicit inputs from relevant parties;
• Drive adequate risk mitigation and controls, and elicit inputs from relevant parties;
• Sign off approval on new initiatives;
• Provide relevant budget for internal projects; and
• Prepare proposal on change initiatives, SLA policies and procedures.

Escalations

• Manage and resolve issues that will result in severe time, scope, productivity and cost or resource impact; and
• Resolve and provide guidance to issues escalated.

Tactical

• Manage all projects and initiatives;
• Review key risks, issues and dependencies and set mitigation actions; and
• Sign-off / make decisions regarding tactical changes.

Performance

• Monitor performance and alignment with MTN global strategy and per industry best practices;
• Review performance against agreed Key Performance Indicators (KPIs) and review service level agreements;
• Identify opportunities for improvement and collaborate with respective OPCOs and teams to agree on corrective actions;
• Ensure provision of appropriate support to consumer functions; and
• Create and monitor plan for continuous improvement and monitor adherence to the plans.   As per business plan

Reporting

• Report on a monthly basis to CCO relating to progress made within the division and in accordance with the measurement metrics set by the organisation;
• Highlight to the management significant deviations from defined performance metrics; and
• Report on an adhoc basis on specific projects, as required.   As per business plan

Budgets

• Develop and manage of departmental budgets in line with business objectives;
• Develop and manage project initiative budgets in line with business objectives; and
• Ensure that the “cost of operations” is reduced, in line with a least cost operating strategy stemming from the business drivers.   As per business plan

Operational Delivery

• Revenue from X-sell and up-sell as % of service revenue
• % of smartphones with data bundles attached
• % of customers with >2 products/services
• Incremental revenue
• # of customers saved through retention campaigns 
• % of inbound customers with revenue/margin improvements 
• Drive best practices and ensure that propositions are correctly targeted and churn is reduced.
• Ensure subscriber registration and activation is embedded in the customer experience strategy, driving process efficiency and speed and avoiding the negative impact on the customer

Collaboration / Coordination 

• Ensure collaboration with Segments, Channels, Business Intelligence teams to ensure market value creation through branding;
• Collaborate with other GMs & SMs, under the direction of the GM, to ensure the effectiveness of the consumer business model;
• Collaborate with BI and Planning function to provide feedback and insights on the efficacy of the overall strategy.   As per business plan and business pillars

Managerial / Supervisory Responsibilities

• Accountable for the morale, performance, and development of the department’s human capital;
• Align departmental values with MTN brand values;
• Approve work structure process before adoption by the team;
• Coach and mentor direct reports;
• Enforce team members’ compliance to standard working processes and procedures;
• Ensure adequate succession planning and that succession plans that are in place are achieved;
• Ensure assigned team is led motivated, and rewarded to achieve KPA’s;
• Ensure that coaching / mentoring programs and personal development plans are in place for all staff members;
• Ensure effective management of diversity among personnel in the division;
• Identify staff training and development needs and implement necessary actions;
• Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines;
• Possess the authority, presence, and integrity to command respect from colleagues and from external contacts; 
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning and goal setting);
• Provide guidance and leadership ensuring future focus and current efficiency;
• Recruit and build a world class information management team;
• Set goals and objectives for direct reports, monitor progress and maintain motivation;
• Set overall direction for the division; and
• Provide an advisory function on governance and best practices in client experience.

Role Dependencies

• MTN corporate policies and procedures

QUALIFICATIONS

Job Specifications/ Minimum & Preferred Requirements

• Education / Business Degree   Minimum of 4 year Commercial/Marketing/Business Degree/Statistics
• MBA or Masters in relevant field of study (Preferred)

Work Experience    

• Min 10 years of relevant work experience in a strategic Global Brand Management/Commercial/ Chief Marketing Officer role
• Experience working in a global/multinational enterprise /FMCG 
• understanding of emerging markets 
• Senior management track record of 5 years or more, with at least 3 years in relevant sector/industry
• Experience in continuous improvement through the implementation of best practices Experience in Global Brand leading practices and trends