Latest Jobs at MTN

Job Description

• Global influences, environmental / industry demands, organisational mission, etc.)

Responsibilities

• Consumer satisfaction.

In branded store:

• accountable for cash and stock
• accountable for sales and meeting sales targets
• accountable for stock shortages
• Provide consumer advice and education / share product knowledge

Manage stock in store:

• Management of shortages.
• Obsolescence
• Promotional stock merchandising

Manage operations in store:

• Warranties
• Customer cell phone repairs (where applicable)
• Returns
• OBF’s
• Identify issues and resolve
• Communication, in outlet, and with MTN
• Maintain company’s policies and procedures.
• Manage and account for all cash.
• Conduct actual system transactions eg. activations, suspensions, migrations etc.
• Relevant paperwork and documentation.
• General Customer services: turnaround time, queuing time, accuracy, and productivity.
• Supervisory / Leadership / Managerial Complexity: None
• Role Complexity: Does not refer to the various “roles” that the incumbent has to assume in the conducting of the duties. Instead, this
• would be additional complexity that should not be inherent in this position, but the incumbent has responsibility for.
• Example HR Managers having to manage an IT function.
• Lateral Dimensions: These indicate the areas where the individuals could contribute uniquely in addition to the indicated duties, as well as how they could be affected by others or circumstances not necessarily under their control.
• Creativities (improvement/innovation inherent) Indicates the potential for improvement and / or innovation inherent in a position.
• Vulnerabilities (control span) Refers to the latent difficulties, or things that could potentially go wrong that affect a specific position.
• Such vulnerabilities may / may not be under the control of the incumbent. Direct implication or first level of impact.
• Collaboration: Refers to formal and informal relationships

Responsibility towards:

• who are they and what do they receive from the incumbent
• direct reports,
• matrix reports,
• key customers,
• key suppliers,
• relations, etc.
• Discretionary Space: The degree to which individuals are allowed to exercise independent thought and judgment.
• Independent thought and Judgment: Relates to the decision-making constraints place upon a position or conversely, the degree of
• freedom in decision-making.
• Can make decisions within prescribed criteria.

Authorities:

• As per delegated authority.

Qualifications

Education:

• Minimum of 1 year diploma (May vary in accordance with specific country Opco qualification standards)
• Fluent in English and language of country preferable

Experience:

• Minimum of 2 years’ experience in a area of specialisation; with experience in working with others
• Experience working in a small to medium organization

Apply Before 09/25/2025

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Job Description

Mission/ Core purpose of the Job:

• To effectively handle service orders from customers to ensure that the delivery of services is completed on time within SLA and creates a positive customer experience. To be responsible for providing sales administrative and customer support, overseeing, and managing order workflows, and resolving order queries, complaints, and escalations as per SLA.
• The Order fulfilment agent is the central point of communication between Supersonic, third-party partners, and customer. Ensures that orders are handled effectively, errors are promptly addressed, and customer service is maintained by preventing cancellations due to fulfilment issues.
• Responsible for overseeing order workflows on internal and external systems, handling and updating orders where applicable, provide feedback on delayed orders and continuedly following up on such orders to reduce the time between the order to activation of a service. 

Responsibilities

Key Performance Areas:

Task Complexity:

• Process and manage all technology orders from order placement to completion, ensuring adherence to SLAs.
• Work on allocated emails, tickets and tasks. 
• Capture and update order details accurately in relevant portals and systems.
• Proactively identify and address any order errors, resolve issues, ensuring accurate and timely order placement.
• Provide administrative support to sales teams and meet minimum performance deliverables and service levels.
• Maintain accurate records of orders on the business system
• Provides customer support telephonically, through emails, chat and or social media.  
• Communicate effectively with customers, addressing inquiries and concerns in a professional and timely manner through the relevant communication channels.  
• Produce reports and feedback to the Team Leader.
• Feedback on administrative and support tasks allocated and progress.
• Assist with customer escalations and resolutions.
• Proactively identify potential order fulfilment issues that could lead to customer cancellations and take steps to prevent them.

Behavioral qualities:

• Exceptional organizational and time management skills, with the ability to multitask and meet deadlines effectively.
• Strong attention to detail and proactive problem-solving abilities.
• Outstanding communication and interpersonal skills, both written and verbal, with a customer-centric approach.
• Ability to work both independently and collaboratively in a team environment.
• Passionate about problem-solving and able to adapt to dynamic work scenarios.
• Team orientation – strengthening teams OR working in an integrated team environment.
• Resilience – maintaining composure and dealing effectively with stress
• Service orientation
• Customer centricity
• Flexible and adaptable – changing opinions / behavior in the light of changing situations

Qualifications

Education: 

• Minimum of 1 year diploma in relevant field 
• Fluent in English

Global Experience Standards:

• Minimum 3 years’ experience in a similar customer-facing role with a focus on order fulfilment, sales support, and administration.
• Previous experience in the telecommunications or internet service provider industry is preferred.
• Familiarity with order processing systems and sales terminology

General working conditions:

• Pressure at certain peak times
• 24/7 working environment
• On-site (work from office)

Apply Before 09/26/2025

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Responsibilities

Key Performance Areas: Core, essential responsibilities/outputs of the position (KPAs) 

The Manager: External Communications will be accountable for achieving the following objectives:

• Implement communication strategies under the guidance of the Senior Manager to enhance MTN Group’s reputation and stakeholder engagement.
• Work closely with group functions such as Investor Relations, Marketing, Finance, Stakeholder Relations, and Sustainability, as well as platform businesses, to design and roll out at least five comprehensive strategic external communication campaigns on crucial topics such as Digital and Financial Inclusion, stakeholder, and sustainability initiatives.
• Develop and implement comprehensive external communication strategies that align with MTN’s Ambition 2025 strategy. Innovate in narrative construction, messaging, and audience engagement to effectively communicate globally across diverse markets.
• Support in the execution of integrated communication campaigns tailored to diverse markets and stakeholders.
• Management of day-to-day media relations, including responding to and monitoring the media relations mailbox, managing media inquiries, preparing press releases, and coordinating media briefings.
• Assist in the management of the creation and distribution of media kits, press releases, and other PR materials. Ensure accurate and consistent messaging that aligns with MTN’s strategic objectives.
• Assist in the development of high-quality content for external communication, including speeches, presentations, and thought leadership articles that align with MTN’s strategic messaging.
• Ensure content is tailored to various platforms and audiences, maintaining consistency and alignment with MTN’s overall communication goals.
• Monitor and analyze the effectiveness of communication campaigns and strategies, using metrics and KPIs to assess impact and identify areas for improvement.
• Prepare reports on media coverage, campaign results, and public relations activities, providing actionable insights to senior management.
• Support in the preparation and management of crisis communication materials and strategies.
• Actively participate in issues scanning, analysis, and tracking to anticipate and mitigate potential matters impacting MTN’s reputation and brand.
• Coordinate the planning and execution of communication events such as press conferences, public announcements, and media briefings.
• Evaluate the impact of communication campaigns and events to ensure objectives are met and identify areas for improvement.
• Monitor and report on the effectiveness of external communication initiatives.
• Stay updated with the latest trends in external communications and public relations to bring innovative ideas and practices to the team. 
• Provide insights and recommendations for enhancing the strategic communication approaches based on analytics and stakeholder feedback.
• Work closely with other departments and business units to ensure seamless integration of communications strategies.
• Provide communications support and advice to enhance MTN’s corporate affairs and sustainability initiatives.

Key Deliverables

• Develop strategic communication campaigns annually under the guidance of the Senior Manager, aimed at enhancing MTN Group’s reputation and stakeholder engagement.
• Support the execution of integrated communication campaigns tailored to various markets and stakeholders, ensuring strategic alignment and coherence.
• Organize and conduct regular coordination meetings and workshops that result in demonstrable improvements in communication practices and increased synergy among Opco teams.
• Collect, analyze, and report communication performance data from each platform/function, providing actionable insights that lead to strategic adjustments and enhancements.
• Support the delivery of external communication strategies and action plans.
• Assist in the management of online and social media reputation tactics.
• Ensure alignment of department activities with strategic objectives and budget constraints.

Role Dependencies

• Working across functions, businesses, and markets 
• Deep understanding of the MTN business strategy 
• Accuracy and detailed orientated
• Timely recommendations for decision-making and rapid response 

Qualifications

Education:

• Degree in Communications, Journalism, Public Relations, or a related field. Postgraduate degree would be advantageous 
• Relevant certification / accreditation / membership with professional body as required for role 

Experience:

• Minimum 5 years’ experience in a similar role.
• Relevant sector, industry, or area of specialisation experience (understanding emerging markets advantageous).
• Worked across diverse cultures and geographies would be advantageous. 
• Experience working in a medium to large organization would be advantageous.

Competencies:

• Motivated self-starter 
• Excellent communicator, strong writer with presentation and organisational skills 
• Strong organizational and project management skills.
• Business acumen to understand business risk and challenges, and recognise corporate opportunities 
• Proficient in handling digital communication platforms.
• Decisive Problem Solver, Innovative Value Creator, Results Achiever, Operationally Astute
• Culture and Change Champion, Relationship Builder
• Ability to work effectively under pressure and manage crisis situations.

Apply Before 09/26/2025

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Job Description

• Achieve measurable improvements in system uptime and performance by implementing robust reliability engineering practices and leading incident prevention initiatives.
• Reduce Mean Time to Detect (MTTD) and Mean Time to Resolve (MTTR) through streamlined incident response protocols and team readiness, ensuring minimal disruption to customers.
• Build, lead, and develop a skilled team of Customer Reliability Engineers with a strong focus on ownership, collaboration, and continuous learning.
• Ensure that reliability is embedded into service design, development, deployment, and operations by partnering with engineering, product, and operations teams.
• Deliver clear and actionable reporting on reliability metrics to support leadership decision-making and continuous improvement.
• Align reliability goals with customer expectations by addressing root causes of service degradation and championing seamless user experiences.

Responsibilities

• Identify and address potential reliability risks before they impact customers by implementing observability tools, runbooks, and automated responses.
• Drive reliability improvements that also reduce operational costs by eliminating manual processes, optimizing resource usage, and reducing reactive work.
• Ensure the continuous and stable operation of customer-facing systems by applying reliability engineering principles and best practices.
• Oversee timely incident response, root cause analysis, and implementation of long-term fixes to prevent recurring issues and improve service resilience.
• Build and lead a high-performing reliability engineering team, providing coaching, mentorship, and career development to support individual and team growth.
• Work closely with software engineering, DevOps, product, and support teams to embed reliability into the end-to-end service lifecycle.
• Ensure effective monitoring systems, dashboards, and alerts are in place to detect, respond to, and analyze system performance and failures.
• Define and drive the implementation of a reliability roadmap aligned with business objectives, system scalability, and customer needs.
• Translate system performance into customer impact metrics (e.g., NPS, downtime minutes) and work to continuously enhance the end-user experience.
• Track and report on key reliability metrics such as uptime, latency, error rates, and incident frequency to support transparency and data-driven decisions.
• Proactively identify technical and operational risks, ensuring mitigation strategies are in place and aligned with compliance standards.
• Foster a culture of experimentation and improvement by exploring automation, new tools, and process enhancements to strengthen reliability practices

Qualifications

Education:

• Bachelor's Degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline.
• Certifications in relevant areas such as Site Reliability Engineering (SRE), DevOps, ITIL, or Cloud Infrastructure (e.g., AWS, Azure, GCP) are highly desirable.
• A Master's Degree in Technology Management, Engineering, or Business Administration is an added advantage 

Experience:

• Experience:7–10 years of experience in IT operations, systems engineering, or reliability engineering within a technology-driven environment.
• At least 3–5 years in a leadership or managerial role, with proven experience leading reliability or DevOps team

Skills :

• Hands-on experience implementing and managing observability platforms, monitoring tools (e.g., Prometheus, Grafana, Splunk), and automation frameworks.
• Demonstrated ability to lead incident response efforts, conduct root cause analysis, and implement sustainable, long-term service reliability improvements.
• Experience working in agile environments and with cross-functional teams, including software development, infrastructure, product, and support.
• Strong understanding of cloud-native technologies, container orchestration (e.g., Kubernetes), CI/CD pipelines, and infrastructure as code (e.g., Terraform, Ansible).

Apply Before 09/27/2025