MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Through ou...
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Job Description
- The Head of Platform Operations is responsible for overseeing the management, support, and optimisation of all platforms and applications within the Converged Solutions (CS) division.
- This role ensures that platform operations align with business objectives, drive operational efficiency, and maintain platform stability.
- The Head of Platform Operations leads teams responsible for CS platforms and third-party applications, ensuring high performance, availability, and security across the entire technology ecosystem. Collaboration with Solution Engineering, third-party vendors, and internal stakeholders is essential for delivering continuous improvements and innovations.
Responsibilities
Strategic Leadership & Implementation
- Formulate and implement platform strategies, aligning the technology vision with business objectives for Converged Solutions.
- Lead the development of the BSS (Business Support Systems) Solution Architecture and ensure its scalability and flexibility across multiple markets.
- Define platform roadmaps and prioritize initiatives based on business needs, technology advancements, and operational requirements.
- Ensure the platform strategy integrates seamlessly with broader IT and business strategies, driving value and efficiency.
- Regularly assess and refine the strategy to accommodate new technologies, evolving customer needs, and business demands, ensuring the strategy remains future-focused and competitive.
- Develop and ensure execution of a strategic plan for effective platform and application first-line support. Set strategic goals for operational efficiency and increased productivity.
- Integrate and drive synergies on business streams and fostering alignment to and governance requirements among the different sub divisions.
- Provide guidance and expertise with regards business plans and execution alignment to Regional performance.
Platform Operations Delivery Excellence
- Lead team responsible for platform operations and oversee the management, deployment, and optimization of CS platforms and applications, ensuring high availability, scalability, and performance.
- Monitor system health and performance metrics, proactively addressing potential risks and ensuring uptime.
- Ensure platforms and applications meet the evolving needs of the business, identifying opportunities for upgrades and innovation.
- Work closely with Solution Engineering teams, business lines, and other internal stakeholders to ensure platforms support current and future business requirements.
- Engage with stakeholders across the organization to gather feedback, drive platform improvements, and align on business objectives.
- Facilitate cross-functional collaboration to ensure smooth platform integration, updates, and deployments.
- Establish metrics and KPIs for platform performance, generating regular reports for leadership on system health, uptime, and operational efficiency.
- Track platform utilization, performance issues, and capacity planning to ensure systems meet current and future business demands.
- Provide regular updates to executive leadership on platform operations, challenges, and ongoing improvements.
- Develop and maintain operational processes and frameworks that support the consistent delivery of high-quality services, ensuring that teams are prepared to manage both current and emerging customer needs.
- Define the standards and set targets across the Platform Operations area and identify the parameters for measurement of performance.
- Maximize efficiency and productivity through the process analysis and interdepartmental collaboration. Mobilise resources, and develop processes and systems to ensure delivery of targets
- Act on significant deviations from defined performance metrics.
Vendor & Contract Management
- Manage relationships with third-party vendors, ensuring delivery of services according to agreed-upon SLAs and performance standards.
- Lead contract negotiations and manage renewals for platform-related services, ensuring cost-effective and high-quality service delivery.
Continuous Improvement
- Assume a pivotal role in developing thought leadership concerning area-specific trends and industry best practices within the Portfolio.
- Participate in communities of practices and conferences to facilitate knowledge sharing and positioning of MTN’s intellectual property and employer of choice brand towards the external marketplace.
- Identify and implement process improvements to optimize platform operations, reducing downtime, improving performance, and enhancing efficiency.
- Drive automation initiatives to streamline platform management tasks and increase operational effectiveness.
- Stay current with emerging technologies and trends, integrating innovations that enhance platform capabilities and business performance.
- Research and keep abreast of new innovations , identify and share leading practices, concepts and benchmarks on a continual basis with own teams.
Customer Experience and Satisfaction
- Monitor and analyse Customer Satisfaction (CSAT) and Net Promoter Score (NPS) data to identify trends, areas for improvement, and actionable insights.
- Develop and implement strategies to improve customer satisfaction and loyalty, ensuring that customer feedback is effectively incorporated into product and service enhancements.
- Collaborate with cross-functional teams to address key pain points in the customer journey, resolving issues that negatively impact customer experience.
- Ensure that customer-facing processes are optimised for efficiency, quality, and consistency, aligning with customer expectations and company standards.
- Track and report on the performance of customer satisfaction initiatives, providing insights and recommendations to senior leadership.
Cost Control/ Budget Management
- Forecast, plan, develop and review budgets that provide MTN with return on investment for Platform Operations and seek OPCO approval thereof
- Develop and manage the budget in line with business objectives and collaborate closely with finance business partners and executives in the process
- Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets.
- Ensure that the “cost of operations” is reduced, in line with a least cost operating strategy stemming from the business drivers. Monitor costs and determine initiatives to increase efficiencies and optimize resources - maximise cost/benefit ratios
- Ensure that all MTN company financial targets are met
- Ensure Vendor & IT costs are effectively managed
Governance, Policies and Procedures
- Lead risk management initiatives to protect platform infrastructure from cyber threats, data breaches, and other security risks.
- Ensure rapid response and resolution for platform incidents, implementing corrective actions to prevent future occurrences.
- Develop and oversee disaster recovery plans and business continuity strategies for critical platforms.
- Design policies that align with overall strategy
- Implement efficient processes and standards within area of responsibility
- Ensure effective implementation of (and compliance towards) company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity
- Responsible for a predictive risk view (financial and sales) from an MTN perspective
- Check, analyse and understand regulatory and technological environments and shifts which impact the business, continuously.
People Leadership /Management
- Set integrated goals and objectives for the team within MTN in order to achieve a future-focused, future-fit high-performing organisation
- Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
- Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
- Create and implement personal development plans
- Define the KPAs and KPIs that will be cascaded down to each area
- Manage Performance and identify training needs. Coach and guide subordinates
- Enable and model healthy employee relations and collaborative teamwork
- Manage diversity, develop, and embed an Employment Equity plan for the business area
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
- Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour
Qualifications
- 3-year degree equivalent/4-year tertiary qualification (Technical/ Commercial) or related
- Masters degree advantageous
- Fluent in English
Experience
- Minimum of 10 years in platform operations, software application management, or IT infrastructure.
- Proven track record of leading teams and managing platform operations within a large, complex organization.
- Experience working with third-party vendors and managing platform-related contracts.
- Strong background in both on-premise and cloud-based platforms and applications.
- Familiarity with telecommunications or ICT industries is highly advantageous.
Apply Before 10/30/2025
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Job Description
- The Head of Customer Experience is responsible for leading and managing the customer experience strategy within the Converged Solutions business unit.
- The Head of Customer Experience oversees SLA management, service helpdesk operations, and incident & problem management, ensuring a consistent and superior service delivery aligned with business objectives. They drive initiatives to optimize operational readiness, improve response times, and foster a customer-centric culture.
- Further to refine processes to minimize disruptions and enhance service reliability and Implement strategies to ensure teams are prepared to meet customer needs and drive continuous improvement.
Responsibilities
Strategic Leadership & Implementation
- Lead the development of the Customer Experience (CX) strategy aligned with the Converged Solutions business unit’s objectives, ensuring customer satisfaction, operational excellence, and continuous improvement are key drivers.
- Implement the CX strategy by identifying critical touchpoints and areas for improvement across the customer journey, ensuring seamless interaction between customers and the business.
- Collaborate with senior leadership and other departments (e.g., operations, sales, marketing, and IT) to integrate customer experience initiatives into broader business goals.
- Regularly assess and refine the strategy to accommodate new technologies, evolving customer needs, and business demands, ensuring the strategy remains future-focused and competitive.
- Develop and ensure execution of a strategic plan for effective Service Operations. Set strategic goals for operational efficiency and increased productivity
- Integrate and drive synergies on business streams and fostering alignment to and governance requirements among the different sub-divisions.
- Drive effective change management where necessary supporting strategy implementation
- Provide guidance and expertise with regards business plans and execution alignment to Regional performance
Customer Service Operations Delivery Excellence
- Lead a cross-functional team to deliver on customer services, thereby enabling the core teams to drive sales and innovation within the Business Lines. Provide oversight and leadership to ensure day-to-day operational systems and processes enable the channel to reach set goals, progress, removing obstacles of key initiatives
- Ensure the operational readiness of the Converged Solutions business unit, with a focus on adopting and scaling new technologies and processes that enhance customer support.
- Oversee the service helpdesk operations, ensuring that they are optimized to provide fast, efficient, and customer-centric support, with measurable improvements in response times.
- Lead the development and management of SLAs, ensuring that internal and external service level targets are clearly defined, tracked, and achieved.
- Implement corrective actions when SLA performance dips below expected levels, identifying root causes and driving service improvements.
- Lead the development and management of SLAs, ensuring that internal and external service level targets are clearly defined, tracked, and achieved.
- Collaborate with key stakeholders, including vendors and internal teams, to monitor and assess performance against SLAs, ensuring alignment with customer expectations and business objectives.
- Implement corrective actions when SLA performance dips below expected levels, identifying root causes and driving service improvements.
- Oversee the Incident & Problem Management function, ensuring timely and effective resolution of service incidents and problems.
- Conduct root cause analysis for recurring issues, implementing strategies to prevent future incidents and proactively enhance system resilience.
- Develop a framework for escalation management, ensuring clear communication and coordination between teams during critical incidents.
- Develop and maintain operational processes and frameworks that support the consistent delivery of high-quality services, ensuring that teams are prepared to manage both current and emerging customer needs.
- Define the standards and set targets for operational performance across the Customer Experience area and identify the parameters for measurement of performance.
- Maximize efficiency and productivity through the process analysis and interdepartmental collaboration. Mobilise resources, and develop processes and systems to ensure delivery of targets
- Act on significant deviations from defined performance metrics
Continuous Improvement
- Assume a pivotal role in developing thought leadership concerning area-specific trends and industry best practices within the Solution Portfolios.
- Participate in communities of practices and conferences to facilitate knowledge sharing and positioning of MTN’s intellectual property and employer of choice brand towards the external marketplace.
- Lead initiatives to integrate new technologies into customer support and service processes, ensuring they align with operational objectives and enhance the customer journey.
- Partner with business transformation teams to ensure that processes, systems, and people are ready for changes in customer service delivery, aligning with broader company transformation goals.
- Drive continuous improvement initiatives by analyzing customer feedback and identifying opportunities to enhance the overall customer experience.
- Lead efforts to capture and leverage customer insights, ensuring they inform future service improvements and operational changes.
- Develop and implement key performance indicators (KPIs) to monitor the success of improvement initiatives and track customer satisfaction.
- Assess, develop, propose and implement new models and structures for delivering required results and service experience
- Initiate change to continually improve all aspects of service delivery and drive continuous improvement as an important element of service delivery
- Research and keep abreast of new innovations , identify and share leading practices, concepts and benchmarks on a continual basis with own teams.
Customer Experience and Satisfaction
- Monitor and analyse Customer Satisfaction (CSAT) and Net Promoter Score (NPS) data to identify trends, areas for improvement, and actionable insights.
- Develop and implement strategies to improve customer satisfaction and loyalty, ensuring that customer feedback is effectively incorporated into product and service enhancements.
- Collaborate with cross-functional teams to address key pain points in the customer journey, resolving issues that negatively impact customer experience.
- Ensure that customer-facing processes are optimised for efficiency, quality, and consistency, aligning with customer expectations and company standards.
- Track and report on the performance of customer satisfaction initiatives, providing insights and recommendations to senior leadership.
Cost Control/ Budget Management
- Forecast, plan, develop and review budgets that provide MTN with return on investment for the Customer Experience area and seek OPCO approval thereof
- Develop and manage the budget in line with business objectives and collaborate closely with finance business partners and executives in the process
- Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets.
- Ensure that the “cost of operations” is reduced, in line with a least cost operating strategy stemming from the business drivers. Monitor costs and determine initiatives to increase efficiencies and optimize resources - maximise cost/benefit ratios
- Ensure that all MTN company financial targets are met
- Ensure Vendor & IT costs are effectively managed
Governance, Policies and Procedures
- Design policies that align with overall strategy
- Implement efficient processes and standards within area of responsibility
- Ensure effective implementation of (and compliance towards) company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity
- Responsible for a predictive risk view (financial and sales) from an MTN perspective
- Check, analyse and understand regulatory and technological environments and shifts which impact the business, continuously. Includes pre-empting the impact thereof on retail channels, as well as identifying different opinions and making recommendations to relevant and affected parties
- Ensure that processes and programmes are in place to prevent and mitigate fraud and organised crime so as to achieve measurable results for channel growth and fraud reduction and risk mitigation
People Leadership /Management
- Set integrated goals and objectives for the team within MTN in order to achieve a future-focused, future-fit high-performing organisation
- Provide technical, procedural and policy guidance to staff, colleagues, partners and vendors
- Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
- Create and implement personal development plans
- Define the KPAs and KPIs that will be cascaded down to each area
- Manage Performance and identify training needs. Coach and guide subordinates
- Enable and model healthy employee relations and collaborative teamwork
- Manage diversity, develop, and embed an Employment Equity plan for the business area
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
- Act as an ambassador for the team by living the values and vital behaviours and changing and influencing employees’ behaviour
- Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.
Qualifications
- 3-year degree equivalent / 4-year tertiary qualification (Technical/ Commercial) or related
- Master’s Degree in Business Administration (MBA) or Postgraduate qualifications in Customer Experience, Service Design, or Technology Adoption (Preferred).
Experience
- Minimum of 10 years in customer experience management or a similar role, with a demonstrated track record of developing and executing customer experience strategies in a complex, technology-driven environment.
- Proven experience in operational readiness and service delivery management, including managing service helpdesk operations, SLA compliance, and customer support initiatives.
- Experience leading incident & problem management functions, with a focus on proactive problem-solving and root cause analysis to drive continuous improvement.
- Experience managing cross-functional teams, fostering collaboration between customer support, operations, IT, and other departments
- Technology adoption experience, particularly within customer service frameworks
- Experience working in a telecommunications, technology, or converged solutions environment is highly desirable.
Apply Before 10/30/2025
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Job Description
Mission/ Core purpose of the Job:
- To manage the Inbound Product platforms for the Prepaid base and drive the overall goal for the business. This role is inherently cross-functional and highly visible, working closely with Prepaid Segment, Sales & Distribution, and technology functional divisions and has an End-to-End accountability of Prepaid Inbound Product Management
Responsibilities
Context (Global influences, environmental / industry demands, organisational mission etc.)
- Fast moving industry with constantly changing business requirements and technologies
- Fluid complexities of customer expectations and demands
- Highly competitive market with new and established competitors and aggressive competitor strategy and delivery
- Highly dynamic and fluctuating Telecommunications industry
- Total customer experience for MTN brand
- Constantly changing consumer and market needs
- Fast paced environment
- Market dynamics and developments
- MTN policies, processes and procedures
- Regulatory industry norms govern MTN and partners
- Highly pressurized, deadline-driven environment
- Highly legislated / regulated environment requires compliance and adherence to Industry standards and benchmarks
- Participative environment – highly diverse and team-focused
Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Strategy Development and Implementation
- Lead the formulation of the Prepaid Personalised Inbound Product strategy from a base revenue development perspective in line with the overarching business goals.
- Ensure effective implementation of the strategy by providing direction, structure, frameworks, models, plans and roadmaps.
- Extensive use of inbound marketing technology platforms, data assets and offer selection algorithms to customize inbound offerings for different customer segments, increasing revenue development effectiveness and boosting ASPU.
- Work with technology team to build datamarts and features to integrate with the existing campaign management tool to drive business goals.
- Build and maintain productive and trusting relationships within the team and business partners to ensure programs are working collaboratively.
- Optimise acquisition and improve activity of product and services launched by the Prepaid team.
- Introduce Personalised programs to drive activity for all services offered to the Prepaid base.
- Ensure operationalization of Prepaid inbound products from CVM perspective.
- Work closely with the outbound base management team to drive inbound product awareness and performance.
Operational Delivery
- Define and deliver the roadmap for inbound products offered to the Prepaid Base including commercial, analytical and capability requirements
- Drive user engagement of all major inbound products
- Drive the delivery of innovative new inbound products by combining standard ATL offering with personalised elements including but not limited to pricing, channel and audiences
- Analyse commercial impact of inbound product programs on penetration, ASPU and incremental value delivered
- Define analyses of all segments to identify opportunities to apply products and tariffs to maximize the engagement.
- Consistent evaluation and evolution of product offerings within the inbound product catalogues in order to drive penetration and performance
- Produce Daily/weekly performance report for all personalised inbound product offerings
- Drive direct marketing campaign execution with the outbound BTL and ATL marketing teams and significantly improve ROI through strong campaign management tools – operations, campaign planning, detailed design, production, test, roll-out, commercial return and evaluation.
- Scan the base for new opportunities for Prepaid business unit
Capability
- Excellent analytics skills for effective prepaid base management on commercial improvement programs.
- Understanding of key metrics used in Inbound Product user acquisition and engagement funnel
- Integrate requirements for campaign management, customer journeys, charging and provisioning platforms translating prepaid CVM objectives to the IT / Technical teams.
Performance
- Review the team’s performance against agreed KPIs and compliance to SLAs, make recommendations for improvement and implement approved initiatives to ensure enhanced team performance
- Create and monitor plan for continuous improvement
- Work with Cross functional team
Reporting
- Report on a monthly and quarterly basis to management relating to progress, in accordance with the measurement metrics set by the organisation
- Report on an ad hoc basis on specific projects as and when necessary
- Supervisory / Leadership / Managerial Complexity:
- Manage and coordinate the activities of the managers
- Excellent team management skills to drive business
- Build professionalism, loyalty and commitment to the organization
- Display insight into leadership style and how it impacts on performance positively and negatively
- Ensure communication and fundamental understanding of strategy elements to all teams
- Ensure ongoing liaison with other areas of the business
- Clarify roles for different levels of managers and operations, matching the level of expertise and results required and agreeing performance standards
- Build and enforce a customer centric approach
- Manage Employment Equity and diversity
- Coach and guide subordinates
- Live the MTN Brand values –influence employees’ behaviour
Role Complexity:
- Financial (limits/mandates etc.)
- Contribution to improve overall subscriber base for Prepaid And Digital Base.
- Non-financial (customers/staff etc.)
- Team of 2-3 resources
- External vendor/partner management
- Cross-functional stakeholder management - support from other functions (specifically but not limited to Segment, Product Marketing, Finance and Technology)
- Creativities (improvement/innovation inherent)
- Share opportunities and possibilities to improve processes, technology, quality, customer service and increase profitability
- Suggests concrete ways to improve productivity, and improve resource utilisation
- Strive to automate processes and procedures wherever possible
- Apply market research in an optimal way to continually improve processes and procedures
- Communicate research results and recommendations to the relevant areas of the business to build a competitive advantage
- Recommend creative and innovative solutions to enhance MTN performance
- Establish sound relationships with service providers and vendors and business segments
- Encourage continuous service improvement
- Implement cost-saving activities
Authorities
- As per delegation of authority
- Collaboration (Formal and Informal Relationships)
Responsibility towards:
- Non-financial (customers/staff etc.)
- Team of 2-3 resources
- Cross-functional stakeholder management - support from other functions (specifically but not limited to Product Marketing, Brand & Communications, Finance and Technology)
- >25 million prepaid customers
- Vulnerabilities (control span)
- Business expectations vs. the delivery reality
- Data integrity
- Poor customer service will impact negatively on revenues
- Speed to market
- Limited resources
- Evolution of technology
- Legislative changes
- Reliance on the stability and availability of systems
- Non-achievement of turnaround times
- Inappropriate processes resulting in delayed service to clients
Role Dependencies
- Strategic input to the team
- Dissemination of information
- Monitoring of compliance, performance and efficiency
- Budget compliance
- Resource allocation
- System, process and procedure fine-tuning and development to achieve business objectives
- Decision-making that is effective and responsible for profit and customer and business sustainability and growth
- Customer relations, and engagement with stakeholders on GM level
- Customer networking issues and GM level communications
- Make decisions to drive immediate response times
- Use information to drive in-built excellence
Qualifications
Job Requirements (Education, Experience and Competencies)
Education:
- 4 year University degree or equivalent qualification, preferably with analytical focus, marketing or commercial subjects
- Post-graduate degree in an analytical or commercial field of study
Experience:
- Min 8-10 years of relevant work experience
- Fluent in English & Other South African languages
- Experience in CVM methodology, principles, capabilities, and techniques.
- Prior experience of mobile industry and understanding of the digital marketing principles
- Experience with research- and analytics-driven quantitative pricing techniques (e.g. choice modelling)
- Competencies:
Head - Big Picture Focus (20)
- Strategy Implementers - Ensures execution of strategies through creating and implementing tactical plans for others to follow
- Decisive Problem Solver - Has the mental agility to identify business challenges and explore effective solutions through effective influencing
- Best Practice Value Creator - Encourages commercial innovation and continuous improvement for systems, processes, products and service offerings
Heart – Emotionally Intelligent (30)
- Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
- Guiding People Manager - Is self-aware and guides team capability development through opportunity creation for realising potential
- Relationship Builder - Builds relationships across the business in order to influence decision-makers and build team credibility
Hands – Results Focused (40)
- Results Achiever - Produces sustainable divisional results through ethical practices
- Operationally Astute - Sets priorities, plans, organizes and co-ordinates the work of others
Apply Before 10/28/2025
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Responsibilities
The General Manager: Group Legal (Finance) will include (but not be limited to) the following:
- Develop, implement, embed and execute the legal team’s risk management and compliance strategy by rendering internal legal expertise for financial structuring and regulatory approvals.
- Input into Legal policies/regulations, legislative framework and future impact of Finance related policies and legislation.
- Identify, manage and provide advisory services of potential impact of legal and regulatory risks.
- Liaise with and advise internal stakeholders, review and comment on RFPs.
- Provide expert legal services on Finance matters including Finance Documents (e.g. Note Programmes, Preference share funding arrangements; bank loan facilities and intercompany loan arrangements Treasury support (including hedging arrangements);
- Legal drafting of agreements in relation to intercompany arrangements
- Provides legal oversight on high value cross Opco financial arrangements
- BEE transactions and related arrangements; and Exchange Control Compliance & applications
- Provide legal insight into technical accounting compliance and risk disclosure matters, ensuring adherence to applicable standards
- Provides support for the finalization of audited accounts, including the attestation and management representation letters
- Provide advisory support with regards to debt management, including, debt covenant management arising from finance arrangements across the MTN entities
- Legal advisory support with regards to security instruments issued in respect of finance arrangements and security for funding or debt facilities
- Provide legal guidance through drafting, vetting, negotiating and settling of final versions of legal agreements (Finance Documents) and other documents (including intercompany contracts, engagement letters, fee letters and proof of concept documents),
- Project management and co-ordination, to ensure the successful closing of transactions and completion of post-closing tasks
- Prepare tactical reports and attestations as required for Chief Legal and Regulatory officer to the Group Audit Committee, Group Risk Committee, Finance and Investment Committee
- Manage external counsel, to review and ensure that the advice and guidance received is of the level required and appropriate, adequately addresses MTN’s risk and is provided on a cost- effective basis.
- Manage, and take ownership of, own matters without oversight, subject to escalations of key risks to Group Chief Legal Counsel, the Executive: Group Treasury, the Executive: Finance and/ or other stakeholders.
- Provide strategic advice and guidance to Opco’s when required
- Manage and participate in special projects undertaken by different business departments, including but not limited to structural separations, funding requirements and other related legal matters
- Assist with business continuity and crisis management.
- Provide sound legal advice on all financial matters and projects, based on research, analytics, and best practice.
- Review, evaluate and provide expert guidance on all Legal Financial matters
- Support the Tax team on legal drafting of all documentation and contracts relating to Intercompany Transfers/Charges (provisioning of management services, contracting with the Opco’s, engaging with third party service providers)
Role Dependencies
- Active support from the Group treasury team and the Group tax team, Group Finance Operations, Boost and other stakeholders, including the business and the Opcos
- Understanding of the MTN business strategy and operational environments
- Deep understanding of the relevant legal and compliance environments
- Timely decision making and reporting
- Alignment of internal stakeholders including the Group treasury team, the Group tax team, Group Finance Operations the business and the Opcos
Qualifications
Education:
- Minimum 4 year LLB degree
- LLM or other Masters degree advantageous
- Admitted Attorney with at least 10 years PQE
- Fluent written and spoken English required
- Working knowledge of French advantageous
Experience:
- 8-10 years of experience at a reputable law firm or corporate (in both banking and finance)
- Considerable exposure and participation in negotiations and drafting of highly complex transactions documents (locally and internationally)
- Experience working across diverse cultures and geographies advantageous
- Strong knowledge of financial services and exchange control laws, regulations and policy required
- Strong knowledge of corporate laws, regulations and policies required across multiple jurisdictions
Apply Before 10/24/2025
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Job Description
Mission/ Core purpose of the Job:
- To drive the growth of the Dealer Channel by increasing the quantity and quality of sales, fostering strong dealer relationships, and ensuring exceptional performance through effective collaboration and support.
Responsibilities
Key Performance Areas:
Sales Growth and Strategy:
- Implement regional operational strategies to gain and maintain market share.
- Create and execute account plans to achieve sales targets for the designated portfolio of accounts.
Dealer Relationship Management:
- Build and maintain strong relationships with dealers
- Provide feedback and support to dealers to enhance their sales performance.
- Seek feedback from dealers and continuously improve support and service standards.
Dealer Development and Support:
- Identify and facilitate training and development opportunities for dealers.
- Provide coaching and motivation to dealers to achieve their sales targets.
- Resolve issues and provide solutions to support dealer success.
Operational Excellence:
- Ensure compliance with operational processes and procedures.
- Provide input into demand forecasting and consolidate key information into meaningful intelligence for submission to the Sales Manager.
- Monitor dealer performance and report on achievements and areas for improvement.
Performance Management:
- Report on the performance of the dealer network, highlighting achievements and areas for improvement.
- Actively manage dealer performance, providing guidance and support to address any issues.
Qualifications
Education:
- Minimum 3-year diploma or degree in relevant field,
- Fluent in English
Experience:
- Minimum 3- 5 years of experience in the telecoms industry
- ICT Experience is preferable.
- A solid sales track record (performance against target)
- Valid driver's license
- Own transport
Competencies:
- Skills and Abilities: Excellent analytical, problem-solving, and communication skills; a strong customer service orientation; and the ability to work effectively under pressure.
- Flexibility: Willingness to work irregular hours to ensure the satisfaction and support of VIP customers and critical network operations.
- Innovation and Continuous Learning: Demonstrates a strong enthusiasm for and proficiency in rapidly absorbing new technologies and innovative troubleshooting methods. This role actively promotes a culture of continuous improvement within the team by seeking and utilizing feedback for both personal and collective advancement.
- Customer-Centric Approach: Exhibits an unwavering commitment to achieving customer satisfaction, adeptly handling urgent escalations, and fostering enduring relationships with VIP clients. This involves not only resolving their issues efficiently but also strategically nurturing these key relationships to ensure ongoing satisfaction and loyalty.
- Analytical Skills: Possesses strong analytical capabilities, enabling the identification, examination, and interpretation of data to derive actionable insights. This skill set supports effective problem-solving and decision-making processes, contributing to the continuous enhancement of service quality and the strategic management of VIP customer relationships
Apply Before 10/30/2025
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Mission/ Core purpose of the Job
- To implement operational plans, performance standards, and partner and distributor management processes that drive effective distribution, customer acquisition, and retention strategies in alignment with the overall Prepaid strategy.
- The role ensures the execution of commercial plans by managing channel partners and distributors ( across direct indirect) to drive growth and superior customer experience in defined clusters, and across assigned geography.
- Omnichannel: Hybrid capability critical – ability to flex between channel (indirect) distribution partner and management of direct partner across the geography.
Responsibilities
Key Activities & Responsibilities
Channel Planning & Sales Execution
- Contribute to portfolio-level planning (quarter to quarter) aligned to segment and Consumer goals. Refine and update tactical plans on a weekly basis.
- Execute sales, promotional, and visual merchandising strategies in the general trade.
- Monitor competitor activity and advise on local tactical response.
- Manage partner relationships (informal) to drive acquisition, activation, and customer experience.
- Forecast stock, POS, and merchandising material needs; influence distribution of aforementioned.
Field Operations & Compliance
- Supervise channel partner and distributor and ensure daily/weekly call cycle compliance.
- Support training execution of channel partner and distributor as per regional calendar.
- Conduct daily inspections in general trade. Manage escalation resolution based on observations.
- Drive adherence to policies, PPPs, and merchandising guidelines.
Stakeholder Engagement & Customer & Channel Partner Experience
- Build and maintain strong relationships with internal teams (Marketing, General Trade Channel) and external trade partners.
- Align execution with BU-wide strategy and customer needs.
- Act as liaison between in-trade realities and head office plans.
- Ensure channel partner readiness and consistent delivery to customer needs.
- Improve customer satisfaction through proactive issue resolution and service enhancements.
- Embed continuous improvement in channel partner support and trade execution.
Performance Monitoring & Insights
- Track and report on KPIs across both direct and indirect including sales performance, stock levels, and channel partner compliance.
- Analyse customer and channel partner trends to inform interventions.
- Provide timely reporting to stakeholders and ensure audit readiness.
General Governance, Policies and Procedures
- Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
- Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
- Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.
Budget & Cost Control
- Provide input into regional budget planning in relation to channel partner execution requirements.
- Identify cost-saving and revenue-generation opportunities.
- Streamline systems and processes to reduce operational costs.
People and Culture
- Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
- Manage own performance and identify training needs.
- Enable and model healthy employee relations and collaborative teamwork.
- Manage diversity, develop, and embed an Employment Equity plan for the business area.
- Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
- Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.
Qualifications
Education, Skills and Experience
- 3-year Degree / Diploma in Commerce (Marketing / Communication) or related
Experience
- At least 3 years experience in an area of specialization, with experience in supervising others.
- Experience managing or supporting multiple channel partners.
- Exposure to both informal/ General Trade sales environments
- For Omnichannel: Proven ability to manage dual-channel models across large geographies
- Prior experience in a supervisory or lead field role preferred
- Experience working in a medium organization
Skills
- Procedures and processes
- Products and Services
- Systems training
- Channel partner management
- Route-to-market execution
- General channel understanding
- People supervision or team leadership
- Territory coverage planning
- Promotional campaign execution
- Basic data analytics and reporting
- Communication & negotiation
Apply Before 10/30/2025
Method of Application
Use the link(s) below to apply on company website.
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