Latest Jobs at MTN

Detailed Description        
Key Performance Areas: 

• The Senior Auditor: Internal Financial Audit role will be accountable to achieve the following objectives:  
•  Work with internal business stakeholders and the broader Internal Audit team in the execution of audit plans and   roadmaps, in line with the business plan  
•  Provide meaningful recommendations to senior manager on the integration of current best practices in audit with   processes and systems in use, in order to ensure a solid and robust control framework
•  Assist with the development of methods, processes and systems to enhance effectiveness and meet organisational   goals
•  Execute audit plans to identify risks and vulnerabilities in the Finance and Operations areas to ensure that   processes and systems comply with company policies, and statutory and regulatory policies
•  Conduct internal high risk/priority internal audits in the Finance and Operation’s areas by analyzing reports,   conducting system and process audits, conducting interviews and testing, preparing database updates, providing   status reports and preparing final audit reports, in line with internal standards and methodologies
•  Manage and perform moderately complex, high risk or high profile internal audit assignments to uncover any   inconsistencies, in order to establish the extent of vulnerabilities, weaknesses and risks
•  Ensure that all audits and assessments, done by either self or team managed are conducted with respect to Finance   and Operations
•  Ensure that controls established by management to safeguard assets and liabilities of the company are carried out   as expected
•  Prepare/review final audit report, ensuring plan execution, consistency, quality and adherence to standards and   methodologies
•  Provide high quality and meaningful recommendations to management on risk identification and mitigation
•  Ensure that internal audit processes are robust, aligned to best practices and regulatory requirements  
•  Provide input in the audit plan and programme, to ensure effectiveness of the risk management through internal   audit, on the area of specialisation

Key Deliverables

•  High quality audit plans, processes and reports
•  Actively ensure internal audit processes are in line with the third line of defence

Role Dependencies

•  Active support from the Group Chief: Internal Audit 
•  Understanding of the respective OpCo technology and business contexts and the fraud risks associated with these
•  Intrafunctional collaborations with Compliance and Risk & Compliance
•  Alignment of OpCo with OpCo risk management initiatives
•  Skilled and experienced Suppliers/Specialists to support and safeguard functions

Job Requirements        
Education:
- 4 Years Bachelor of Commerce/Bachelor of Science as well as a post graduate qualification: CA
- Fluent in language of country with basic command of English 
- English and French (as an advantage)

Experience:
- Minimum 5 years’ experience in internal audit, with experience in supervising others
- Worked across diverse cultures and geographies advantageous
- Experience working in a small to medium organization 

Additional Details        
How To Apply        
Suitably qualified candidates interested in this position can submit an application by clicking on the "Apply" button and upload a comprehensive copy of their CV/Resume.

go to method of application »

Detailed Description        
Task Complexity:
                            
Service availability

•  Ensure accurate service inventory throughout the customer operational lifecycle
•  Customer and service take-on to ensure correct service implementation.
•  Change management communication as per SLA requirements
•  Service business continuity and improvement (both from a customer and core perspective)

Service unavailability

•  Ensure escalation management processes and procedures in relation to the internal management structures
•  Ensure accurate Incident closure (incident reporting and RCAs) within defined SLA requirements
•  Problem management – identification and tracking to closure root causes for non- SLA compliant incidents
•  Ensure communication to client on impacting incident progress.

Service improvement

•  Complete root cause analysis assessments and ensure implementation of recommended corrective actions.
•  Communication of Root Cause Analysis to clients.
•  Coordination and management of Service Improvement Plans in line with corrective measures
•  Escalation management for internal stakeholder in relation to service optimisation and improvement.
•  Establishment and maintenance of Service Improvement plans for each customer and the execution of service improvement initiatives.

Customer maintenance

•  Customer name/address changes (bill to, ship to, registered office)Contact management – Updating and maintenance of RICA/authorised signatories, technical contacts, single points of contact, On-site contacts.
•  Ensure customer engagement agreement and documented for Business continuity purposes

Service maintenance

•  Manage all non-billing impacting changes – technology, configuration changes, additional IP addresses, telephone numbers etc.
•  Manage billing impacting changes – upgrades/downgrades, site moves/migrations, terminations, renewals
•  Manage operational governance with client, including governance contacts,

SLA compliance

•  Analyse and understand customer agreed SLA
•  Ensure implementation for mechanism for SLA compliance
•  Monthly, quarterly SLA compliance reporting (as per customer engagement agreement)
•  Calculate non-compliance penalties, formulate and submit for processing the penalty credit notes (if applicable)
•  Ensure that improvement plans are in place to mitigate SLA penalties and to drive 100% compliance

Customer experience management

•  Document and manage customer experience expectations (email, telephonic, written and face-to-face) engagement requirements;
•  Summarise the specified turnaround times as per the SLA or customer expectation
•  Implement mechanism to meet and manage customer expectation across the customer life cycle
•  Internal communication and alignment of Customer expectations

Job Requirements        
Education:

•  Matric plus
•  3-year Diploma

Experience:

•  Minimum 3 years Customer Service Management
•  Minimum 5 years in Telecommunication industry, enterprise based and Fixed line op

Additional Details        

• Training:
•  ITIL foundation certificate
•  Network and Product training
•  CCNA, CCNP ,  CCSP ,  CCIE written , JNCIA , JNCIS
•  Facilitation management 
•  Leadership awareness

Training:

•  ITIL foundation certificate
•  Network and Product training
•  CCNA, CCNP ,  CCSP ,  CCIE written , JNCIA , JNCIS
•  Facilitation management 
•  Leadership awareness

Creativities

•  Taking our customers’ needs and working with development teams to improve old customer facing tools.  Adding new features, etc.
•  Working with Product Management to ensure quality of products used in the solution.
•  Constructive criticism of other customer facing departments outputs to raise the overall standard of customer interaction.

How To Apply        

• Suitably qualified candidates interested in this position can submit an application by clicking on the "Apply" button and upload a comprehensive copy of their CV/Resume

go to method of application »

Detailed Description        
Key Performance Areas

Strategy input:
- Understand digital evolution design Value stream
- Define a portfolio of services and ensure the development and implementation of Mobile and Web Apps
- Define, measure and monitor agreed SLA’s and KPI’s.
- Define service requirements including business and technology integration and automation processes.
- Manage and define the associated service requirements relating to Technology services including setting key KPI’s relating to service requirement response times.
- Monitor, manage and achieve Operational KPI's

Operational Excellence
- Responsible for end-to-end delivery of new products and services in the factory, from ideation to scale.
- Leading a team of cross functional experts across architecture, development and ecosystem partners
- Operates with scale in mind but applies a rigorous agile methodology and fail fast principles
- Recognises the need to understand and apply the key factors of scaled delivery at the right time e.g., performance, security, operations, org change
- Understands value proposition and reports progress of work against plans – highlighting variances and plans to address them
- Proactive management of risks, issues & dependencies with internal and external stakeholder
- Understand customer needs and validate solutions.
- Understand and support portfolio work.
- Develop and communicate the Value Stream vision and roadmap.
- Manage and prioritize the flow of work.
- Participate in Program Increment Planning.
- Define releases and Program Increments.
- Participate in demos and inspect and adapt.
- Work with suppliers to make sure requirements for supplier-delivered capabilities are understood.

Client Relationships
- Work with portfolio stakeholders, customers and Agile Release Trains to understand needs, and build and prioritize the solution backlog.
- Manage the Service Management Partners ensuring that they are in adherence with and produce the outputs listed in their scope of work and service level agreement KPI objectives.
- Produce SLA reports intended for Technology Senior Management consumptions as directed and required,
- Develop and enhance the relationship with business, actively managing expectations and monitoring service levels.
- Develop the capabilities to enhance the management service requirements relating to Technology enabled support and service standards for all MTN Technology customers and stakeholders and ensure integration through required tools.

People leadership and Organisational Capability Building
- Lead, develop and coach the team
- Act as an ambassador and role model for the Technology by living the brand values and vital behaviours.
- Make environment the best place to work.
- Improve the employee engagement through the GCA/Sentimeter.
- Ensure the attraction, development and retention of Planning and Engineering talent.
- Ensure a culture of continuous evaluation and improvement.
- Drive a culture of high performance, accountability and consequence management.

Governance and Control
- Strictly follow and ensure team compliance of relevant policies and procedures.
- Ensure effective SLA strategies are in place to support the business.
- Implement proper controls and processes to minimise revenue leakage.
- Ensure proper project controls are in place to manage financial and operational risks across the business .
- Appropriate implementation of DoA.

Financial Management
- Manage financial modeling of current customer as well as future customers and technologies.
- Forecast, plan, develop and review budgets and long range plans in line with MTN SA financial requirements and guidelines
- Ensure departmental budgets (Capex and Opex) are optimised and aligned with business requirements
- Manage expenditure in line with agreed budget
- Ensure contract governance is in place and administered at all levels

Job Requirements        
Education:
- Minimum of 4-year Degree in computer science, computer engineering, information science or related technical discipline.
- Fluent in English and language of country preferable

Experience:
- Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry
- Experience with managing a development team and driving delivery
- Worked across diverse cultures

Additional Details        
Technical Skills:
- Proactive management of risks, issues & dependencies with internal and external stakeholder
- Understand customer needs and validate solutions.
- Understand and support portfolio work.
- Develop and communicate the Value Stream vision and roadmap.
- Manage and prioritize the flow of work.
- Participate in Program Increment Planning.
- Define releases and Program Increments.
- Participate in demos and inspect and adapt.
- Work with suppliers to make sure requirements for supplier-delivered capabilities are understood.
- Cloud Architecture
- Architecture Governance & Standards
- Delivery Management experience working with multiple stakeholders i.e., multiple  partners, cross functional teams
- Node JS
- Angular
- CMS
- Android and IOS App development experience

go to method of application »

Detailed Description        
Governance
• Follow all corporate governance procedures in place
• Ensure that changes to the current environment are properly documented and tested before promoting into production. Post production changes should be documented and managed.
• Support the prioritisation process to drive prioritisation of requirements and initiatives in functional areas to ensure timeous delivery of requirements
• Support Revenue Assurance functions to understand issues and resolve any revenue issues or leakage
• Create visibility of changes to core systems, data and products by informing the organisation of changes
• Support assessment of Portfolio maturity on an annual basis
• Influence and implement aspects of data security policies
• Support the creation of critical Policies, Processes or Procedure such that Business risk is managed which also ensures that any ISO certifications can be maintained and ensure that they are being utilised in day to day operations

Tactical Planning and Operations
• Provide system consultation for all applications related projects so that decisions can be made as to the most appropriate delivery methodology
• Ensure the existence of proof of concept environments to assist with requirements definitions
• Ensure delivery of (authorised) projects according to the prioritised project list
• Ensure the one performs the necessary analysis, design, modelling and documentation tasks necessary to pass MTN IS governance forums
• Ensure that vendors (whether they do development or system configuration) are correctly driven and that in-house business and resultant functional logic is maintained within MTN through the supply of fully fledged and detailed specifications and ensure that vendors are driven to fulfil these and supply a an end result that meets any IS quality standards
• Ensure professional system documentation is up to date at all times
• Ensure that any common business rules, metrics and measures set in IS are followed
• Provide input into the design of technology solution architectures with a 2 to 5 year horizon. Focus for both converging IT, Telco technologies and future ICT requirements
• Engage with other operations to extract potential benefits and efficiencies achieved at a technical implementation and/or process layer
• Assist in the evaluation of new technologies and products to determine feasibility and desirability of incorporating their capabilities into the Company’s IS systems

Internal Processes

Full system co-ownership
• Planning and Operational areas need to function as a cohesive unit
• Working relationships with Operational area must include:
 o Discussing status of projects
 o Discussing new projects on the horizon
 o Discussing system issues that may or may not require planning analysis
 o Ensuring that Operations is involved in a project every step of the way, such that they can prepare for ATP work and any roll-out activities
 o Provide Operations the opportunity to provide ideas on system evolution from the perspective of maintaining platforms on a day to day basis
 o Perform ATPs with Operations and vendors
 o Help test system functioning through the application of custom scripts

Common area for capturing and updating of Project Info
• Make sure that updates to project information is done in a centralised manner such that the following is always up to date:
 o Scope Summaries
 o Project Status
 o Risks and Issues
 o Fully unpacked Scope and Taxonomy
 o Costs
 o Project Chronology

Delivery of Internal Business as Usual Projects
• Continually identify the following in your area
 o Capacity Upgrades that are required due to Network Traffic
 o Software Upgrades required to ensure adherence to maintenance agreements
 o Access and mitigate Security Vulnerabilities on the POS ; IFM and OFM systems.
 o Aspects of a system that have not been performing optimally that require changes to architecture
 o Hardware that is reaching end of life and requires replacement
• These constitute all BAU project work that needs to take place in any given year and need to be executed on time and on budget

Skill Tracking incl Self Learning
• Make sure that you demonstrate effort to develop your own skills which helps with your career by
 o Making sure that you are going on as many courses a year and are reviewing your development with Line Management
 o Making use of any CBT training that the Company offers
• Demonstrate self-motivation such new skills are gained "on the job" which don't always require course work. This demonstrates self-learning ability
• Keep track of:
 o Courses you have done
 o Development you believe you need
 o Skills have been self-taught
 o Extra studies of professional bodies
• Using what you keep track of and also rate yourself and further knowledge you believe you need to gain
 o This enables Line to better guide developmental needs through a more complete perspective of skills and needs

System Ownership
• One is allocated a set of systems for which you have the primary responsibility and a set of systems for you have a secondary responsibility
• Although a lot of project focus would be on primary systems (POS; IFM & OFM) one is required to do project work on secondary systems to ensure balance and continuity
• Any system within the Service Delivery space can be allocated and one will be expected to take up many new challenges

Information Management
• Work with Line Management to ensure that all documentation, scripts and project information in stored in a central fashion and is easily accessible to the team
• Ensure that methods for applying versions are logical and consistently followed
 Management to better guide developmental needs through a more complete perspective of skills and needs

Core Planning Functions

Living System Logical Architecture Documentation
• Each system required documentation used to convey the full logical architecture of a system with all use cases and functional logic within
• This must be the first port of call when wanting to convey a new requirement or a change to the vendor
• With these documents, the creation of an FRS (Functional Requirements Specification) is quick as the full functioning is already mapped out avoiding any need to reverse engineer
• The success of this document is determined by whether an alternative vendor could use it to reproduce a systems functioning with least 95% level of accuracy
• Make sure these are updated at the completion of every project

Living System Snapshot, Roadmap and Project History Documentation
• Each system requires a document that is updated on a quarterly basis which must cover
 o The capacity of the system (licenses and hardware)
 o The current and historical utilisation of the system (traffic)
 o Functional overview of the system
 o History on projects which incurred changes to the system
 o A Roadmap including:
  • Business as usual projects (BAU)
  • Proposals to Business

Requirement Analysis and the supply of Functional Specifications to vendors
• One needs to play active role in requirements analysis. This means providing comprehensive input on:
 o Business Requirement Definitions
 o Marketing Plans
 o Marketing Road-maps
 o Marketing Strategy
 o Core Network Strategy
 o BAU requirements as identified for each system
 o End to End Solution Architecture Requirements
• And from any final set of requirements a Functional Requirement must be created which serves to:
 o Impart an understanding of the problem space
 o Provide the business and product objectives of the project
 o Give an understanding of where the product and target system are in the context of fulfilling the business objectives
 o Provide detailed and specific instruction to the reader in terms of what the target system or component thereof is required to achieve
 o Provide an understanding of the environmental and business constraints in achieving a solution to the requirements
 o Provide documentation creation and update requirements for the project

Capacity planning for special events or increasing traffic volumes
• Planning of a systems footprint, licensing and utilisation must take place. This includes:
 o Software Upgrades on platforms
 o Hardware replacements or forklifts
 o New hardware
 o Licensing upgrades
• This also includes providing details on topology changes, managing site preparation and working with other areas on Core and IP network integration and design

Innovation and Proof of Concept work
• In any environment one is required to demonstrate possibilities to Business. This usually takes place through what is known as a Proof of Concept (PoC) and can be in one of two forms:
 o Those where a full functional requirement is created for a vendor to provide all aspects to the PoC
 o Using ones multi-skilling in order to demonstrate features which often requires the need to write scripts and/or small ad-hoc applications in order to perform such a demonstrations quickly and therefore at the lowest cost

System Reporting and E2E testing
• There has to be a focus on Systems relating to driving
 o Subscriber Experience testing
 o System utilisation reporting
• This requires:
 o Deep system knowledge
 o Database and report writing skills
 o Scripting and general development/coding skills

Incident and Event Reporting
• Each year there are at least 2events (Festive Season & Black Friday) that needs to be planned for and constitutes:
 o A Capacity and mitigation plan prior to the event
 o A Post event report on the traffic experienced and any learnings from issues that arose during the event
• Each year any system would have a few major incidents that would happen and Operational areas require assistance on assembling these

Financial

Vendor Relations, Leverage and Quarterly reporting
• Meet with vendors as least quarterly
• Convey problem areas to vendors and request action plans
• Ensure that vendors supply quarterly reports on system health and utilisation and anything else as per contract
• Ensure that assistance is provided to obtain maximum value for minimum cost from vendors

Budget assistance and tracking
• The Living System Blueprint, Topology, Utilisation, Roadmap and Project History" for each system is to contain a roadmap of projects requiring funding
• Spend must be kept which includes tracking of the following:
 o Breakdown of spend (tangible and intangible software, licenses and hardware)
 o Project numbers
 o Requisition numbers
 o PO numbers
 o Invoice numbers
• All funding must be capitalised within the targets set by MTN

Assistance with Yearly CAPEX Plans and tracking spend through the year
• Ensure that team members are working together to ensure that spend is kept track of, including:
 o Breakdown of spend (tangible and intangible software, licenses and hardware)
 o Project numbers
 o Requisition numbers
 o PO numbers
 o Invoice numbers
• Must work with Line Management to:
 o Tally up all spend and budget positions on a regular basis
 o Extract all Roadmap-items from team members and supply full budget requirement breakdowns each year
 o Ensure that capitalisation targets are achieved

Assistance with contract negotiations and driving to conclusion
• Update a central location with information on what the vendor supplies
• Update a central location with any particular contract issues that need to be addressed at renewal stage (or with T&C changes and brand new contracts)
• Drive any internal commercial or procurement area to conclude negotiations between the vendor and legal teams and be available for consulting where required
• Ensure proper fixed pricing is in place and that MTN IPR is protected

Customer

Delivery of Business projects
• The primary objectives is to deliver on requirements set by the business and make sure that changes needed on platforms owned take place on time and within budget
• In addition all changes must be of a high quality such that bugs are kept to a minimum to ensure smooth testing cycles

System/Project hand-overs to Operational areas
• Ensure that all systems (or set of systems) are properly documented for Operations by the vendor
 o Documents include:  Installation & Operations Guides, 3rd Party Interface Control Documents as well as  ATPs (Acceptance Test Procedures)
• Supply Living System Logical Architecture and Living System Snapshot, Roadmap and Project History Documentation created from planning activities
• Work with Operations to perform the ATP together with the vendor
 o Assist with any automation of ATP procedures by writing scripts
• Assist with any script writing to put in place End to End test procedures
• Ensure that System utilisation reports are in place

Technical Landscape and Business Proposals
• Present the following to Business as regularly as possible:
 o Underutilized capabilities of Systems
 o Product ideas against these capabilities
 o Future Technical Landscape and how it may influence future products

Job Requirements        
Education
• Minimum 3 year Degree or Diploma in Information Systems or Engineering (Bsc IT, Bcom IT, Diploma IT)
• Fluent in English and language of country preferable

Industry Experience
• Minimum 3 years’ experience in the IT/Telecoms industry and specifically the application of Information Technology within the telco space of which at least 2 years should be applicable experience at an internationally recognized operator. The Senior Systems Engineer must be widely read and know about many facets of Telecoms including open-source projects and I.T. technologies in general
• Minimum of 3 years’ experience in an area of specialisation; with experience in supervising others
• Experience working in a medium  organization
• Project management and business optimisation experience.
• Exposure to managing external vendor/supplier relationships and service level agreements
• The following experience is a must for this position
 o A background in System Architecture & Design which includes the creation of highly detailed functional requirements which describe deep functional logic of a system
 o A background in database administration – SQL Server and Postgresql.
 o A background in Windows; Linux OS systems administration
 o A background in Hardware and Storage administration
• Some solid background in programming (e.g. Java, Python, Perl, PHP, C/C++, C#, VB.Net, Erlang etc) is mandatory

Additional Details        
Training
• GSM training is mandatory as well as some training on SS7 and SIGTRAN.
• Some training on Wintel; and Linux is also required
• Training on any scripting language is a must
• Training on various systems in the Charging, VAS, CRM, Self Ser
• Any Project Management training is highly desirable
How To Apply        
Suitable candidates to apply online before the closing date