Latest Jobs at Oxford University Press Southern Africa

• The Digital Customer Success Co-Ordinator will be responsible for account management, first-and-second line query support and administrative tasks across the customer success journey in its entirety. In addition, the successful candidate will need to provide training, be a CRM and process enthusiast, actively engaged with internal and external stakeholders, striving toward continuous improvement and digital product market share.
• The Digital Customer Success Co-Ordinator will be reporting to the Sales Enablement Manager. This post is based at Goodwood.

Principal Accountabilities:

Customer Relations Management

• Build trusted advisory relationships with digital product and platform customers and key stakeholders to fully understand the customer’s business strategy and success metrics.
• Be an advocate for OUP digital product and platform customers to ensure they get the most value from our service and product usage.

Customer success journey mapping

• Plan, manage and track the onboarding, adoption, support and retention processes for multiple digital products and platforms.  
• Monitor the digital customer journey through trials and sales and suggest continuous improvements.

Cross-functional engagement

• Communicate with internal stakeholders, including Product, Sales, Marketing, and Customer Services to ensure a positive experience at all stages of the customer journey.
• Collaborate with the Sales and Marketing teams to suggest opportunities and strategies to convert leads and retain, or cross-sell and up-sell digital products and platforms.

Sales technology tools administration

• Assist the Sales team by helping with general Salesforce and other sales technology administration, including data analysis and reporting. 

Training

• Provide in-person, face-to-face and virtual training to the Sales team to use Salesforce and other sales technology effectively in line with specific requests and general business tasks

Strategy and problem solving

• Drive continuous use of Salesforce and other sales technology in line with Sales’ best practice and processes.
• Contribute to Salesforce and other sales technology future-facing changes and improvements.

E-vendor query support and management

• Be the first point of contact for our e-vendor queries to manage requests internally and ensure that requests are actioned.

Requirements
 Qualifications and Experience:

• A bachelor’s degree or equivalent (NQF 7) in Education, Communication, Sales, Marketing or related fields with an interest in EdTech
• Minimum of 2 years’ experience working with digital products and platforms, and related customer support. Experience working with digital educational resources advantageous.
• Minimum of 2 years’ experience in managing customer relationships and CRM systems. Salesforce experience advantageous.
• Minimum of 2 years’ experience in creating and managing digital customer success processes and resources
• Proven experience in managing complex projects
• Knowledge of the South African schools, HE & TVET markets advantageous

Attributes:

• Action and delivery oriented
• Highly analytical and detail oriented
• Proven track record of being innovative and solutions-focused
• Excellent planning and organising skills
• Researching, reporting and presentation skills across various levels and stakeholders
• Displays ethical behaviour

Oxford Offers the following:

• Remuneration will be commensurate with experience
• Pension and medical aid benefits
• Statutory leave
• Training opportunities
• Engaging work in a rewarding and ethical environment. 

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• Oxford University Press is looking for a Customer Service Representative to deliver outstanding service to our customers by effectively addressing their inquiries and concerns. They will ensure customer satisfaction through excellent communication and problem-solving skills, fostering a positive customer experience that enhances satisfaction and loyalty.
• The Customer Services Representative will be reporting to the Customer Services Manager. This post is based in Goodwood.

Principal accountabilities

• Delivery of excellent customer services
• Resolve customer queries through various channels
• Ensure sufficient product knowledge is obtained
• Processing of various sales documents on SAP for example, orders, quotations, credit notes and debit notes
• Attend to tender customers with set service standards
• Processing of returns
• Respond to all customer queries within 24 hours
• Maintain productive relationships with internal and external stakeholders
• Adhere to OUP ethical policies and standards are upheld

Requirements
Qualifications and experience

• National Senior Certificate or Diploma in related field
• 3 – 5 years’ experience in customer services environment (mandatory)
• Customer service experience in publishing environment (advantageous)
• Computer literate in MS suite
• Knowledge of the SAP system
• Data entry skills

Attributes

• Action and delivery oriented
• Good business acumen for problem solving
• Excellent time management skills and ability to prioritise a demanding workload
• Positive attitude
• Deadline-driven
• Meticulous and strong attention to detail
• Openness to change
• Displays ethical behaviour
• Supports teamwork and empowers others to achieve their objectives
• Attention to detail
• Professional attitude
• Strong interpersonal skills
• Excellent verbal and written communication skills
   

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• The Financial Planning and Analysis Analyst position is responsible for analysing financial data to uncover trends, variances, and key performance drivers. The Analyst plays a critical role in supporting financial planning and strategic decision-making by delivering accurate reporting, budgeting, and forecasting. Through strong business partnering and collaboration with stakeholders, the Analyst ensures clear communication of financial performance and identifies opportunities to enhance business outcomes.
• The Financial Planning and Analysis Analyst will be reporting to the Senior Commercial Analyst. This post is based at Goodwood.

Principal Accountabilities:

Performance Monitoring

• Prepare local monthly management accounts and other financial reports.
• Assist with preparation and review group management accounts.
• Monitor financial performance across various business units and prepare regular updates and reports on financial performance.

Financial Planning:

•  Compile budgets, forecasts, and long-term financial plans.

Financial Analysis:

• Conduct detailed analysis of financial data to identify trends, variances, and key performance metrics.
• Assist in analysing business performance by gathering and organizing data to support insights and decision-making.
• Conduct margin analysis to identify trends and variances.
• Analyse cost drivers.
• Assist in assessing the financial impact of strategic initiatives.
• Provide data and analysis to support financial strategies.
• Assist in identifying operational improvements.

Financial Modeling:

• Build and refine dynamic financial models.

Financial Operations Support:

• Provide Africa Finance with relevant accruals, provisions and corrections journals.

Business Partnering and Stakeholder Engagement:

• Engage with stakeholders at all levels, building strong relationships and ensuring effective communication of financial insights.
• Support the Senior Commercial Analyst and Financial Director with ad hoc FP&A and Business Partnering responsibilities

Internal Control:

• Control environment; Identification and flagging of financial, operational and compliance business risks for implementation of appropriate applicable controls

Requirements
Qualifications and Experience

• A bachelor’s Commerce in Accounting or Finance (Honours degree in Accounting or Finance Advantageous)
• 4-5 years’ experience in FP&A financial analysis, management accounting or a related finance role
• Studying towards the ACMA, CGMA (CIMA) qualification (Advantageous)
• Advanced proficiency in Microsoft Excel for data analysis, financial modeling, and reporting.
• Strong financial modeling skills, including scenario analysis and valuation techniques.
• Experience in budgeting and forecasting, with the ability to manage and improve planning processes.
• Working knowledge of SAP for financial data extraction and reporting.
• Proficiency in Business Intelligence (BI) tools such as Qlik Sense, Power BI, or similar platforms for data visualisation and performance tracking.

Attributes:

• Action and delivery oriented
• Analytical and critical thinking
• Researching, reporting and presentation skills across various levels and stakeholders
• Solutions-focused, innovative, with high levels of detail orientation
• Excellent planning and organising skills
• Strong interpersonal skills, effectively communicating and commitment
• Displays ethical behaviour