Customer Services Representative (Goodwood) at Oxford University Press Southern Africa

• Oxford University Press is looking for a Customer Service Representative to deliver outstanding service to our customers by effectively addressing their inquiries and concerns. They will ensure customer satisfaction through excellent communication and problem-solving skills, fostering a positive customer experience that enhances satisfaction and loyalty.
• The Customer Services Representative will be reporting to the Customer Services Manager. This post is based in Goodwood.

Principal accountabilities

• Delivery of excellent customer services
• Resolve customer queries through various channels
• Ensure sufficient product knowledge is obtained
• Processing of various sales documents on SAP for example, orders, quotations, credit notes and debit notes
• Attend to tender customers with set service standards
• Processing of returns
• Respond to all customer queries within 24 hours
• Maintain productive relationships with internal and external stakeholders
• Adhere to OUP ethical policies and standards are upheld

Requirements
Qualifications and experience

• National Senior Certificate or Diploma in related field
• 3 – 5 years’ experience in customer services environment (mandatory)
• Customer service experience in publishing environment (advantageous)
• Computer literate in MS suite
• Knowledge of the SAP system
• Data entry skills

Attributes

• Action and delivery oriented
• Good business acumen for problem solving
• Excellent time management skills and ability to prioritise a demanding workload
• Positive attitude
• Deadline-driven
• Meticulous and strong attention to detail
• Openness to change
• Displays ethical behaviour
• Supports teamwork and empowers others to achieve their objectives
• Attention to detail
• Professional attitude
• Strong interpersonal skills
• Excellent verbal and written communication skills