Latest Jobs at South African Bureau of Standards (SABS)

PURPOSE STATEMENT

• To supervise the implementation of tactical work plans and formulate associated procedures to ensure the effective operational management of Auditors including record keeping and reporting; ensure adherence to accreditation and regulatory requirements to support the SABS value chain and strategic initiatives.

Minimum Requirements    

Qualifications

• Grade 12
• National Diploma / Diploma in a relevant Science, Quality Assurance Engineering or a related field ( NQF Level )

Work Experiance

• 5 years relevant work experience in Conformity Assessment and Quality Assurance.
• 2 years supervisory experience 

Duties and Responsibilities    
Functional Management

• Provide supervision of the operational requirements of the Auditor team.
• Monitor and control all work within the Auditor team.
• Monitor and supervise office processes from the point of referral to successful completion of the auditing process and ensure completeness of services rendered.
• Perform initial quality checks of audit work prior to technical review process.
• Co-ordinate effective implementation of the fault reporting systems and monitor processes for resolving customer complaints.
• Monitor and update work status on the relevant system in order to provide feedback to stakeholders.
• Execute outbound support processes (sending of audit plans, reports, clearance of findings letters, certificates and permits etc.) on time and accurately.
• Identify areas for improvement in service delivery and apply continuous improvement principles and actions.
• Collate and assess feedback and implement action plans where required. 
• Supervise the relevant end-to-end audit process and ensure compliance with standard protocols and timelines including resourcing capacity, holding team meetings, audit progress review, audit work review, and customer updates.
• Identify and escalate challenges relevant to the specific audit plan, and propose the required remedial action.
• Assist with reviewing and assessing the appropriateness of the audit plan and provide recommendations as required.
• Review the results of the preliminary survey to understand the area to be audited and provide approval for the audit program and approach. Action or escalate any reported deviations to the audit process.
• Formulate the audit program based on the outcomes of the preliminary survey using appropriate audit methodologies and technologies.
• Plan audit scope, coverage and work schedules as required by the audit program.
• Review, complete and submit monthly and quarterly reports and audit reports within scope of control.
• Monitor adherence to timelines related to non-conformances recorded during audits.
• Send reminders to clients about non-conformance requirements and monitor the auditors’ efforts in flagging these with clients.
• Assess and define audit process challenges and risks (quantitative and qualitative) including timeous submission of pre-audit information, corrective actions etc.
• Supervise external auditors to ensure timely delivery of services procured in an efficient and effective manner.
• Send reminders to clients about non-conformance requirements and monitor the auditors’ efforts in flagging these with clients.
• Assess and define audit process challenges and risks (quantitative and qualitative) including timeous submission of pre-audit information, corrective actions etc.
• Supervise external auditors to ensure timely delivery of services procured in an efficient and effective manner.

Risk and Compliance Management

• Ensure the mitigation of the business unit’s risk profile through the application of fraud controls and risk prevention principles and implementing of sound governance and compliance processes and tools to identify and manage risks.
• Responsible for the coordination and maintenance of quality risk management in line with ISO/SANS, Accreditation and regulatory requirements.
• Monitor changes in the regulatory environment and ensure that appropriate operational controls are implemented to address new requirements.
• Support and provide evidence to all internal and external audit, Accreditation and regulatory requirements.
• Oversee the maintenance and enforcement of related Service Level Agreements to minimise business risk and ensure business continuity.
• Ensure adherence in the team to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

People Management 

• Proactively supervise all resources in order to ensure that the operational plans are effectively executed.
• Maintain excellent human capital performance through employee empowerment, skills development and retention and succession planning within the team.
• Maintain an environment where employees respect and adhere to company standards of integrity and ethics by integrating these values into all processes, procedures and practices.
• Contribute to diversity management initiatives.
• Implement a learning culture within scope of control.
• Execute performance management in line with the SABS policy within the team, and address performance challenges and develop subordinates to meet the expected performance standards.
• Provide support in recruiting and retaining key talent and other critically skilled personnel to manage internal processes and supervise the tactical, daily analytical work of the team.

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Purpose Statement

• To provide expert-level innovative solutions towards integrating Laboratory Services Division departments,/laboratories and, to develop and maintain support processes and procedures within the Division. In addition, implement systems and reporting processes providing appropriate Management Information to ensure effective and accurate decision-making.

Minimum Requirements    
Qualifications

• Grdae 12
• Diploma + Advanced Diploma / B Degree in Natural Science, Engineering and or related field (NQF Level 7). 

Work Experiance

• 8 years relevant work experience in business improvement or a related environment
• 4 years specialist experience
• Proven track record in the development and implementation of business improvement/ integration methodologies and protocol
• Experience in Conformity Assessment will be advantageous. 

Duties and Responsibilities    
Functional Management

• Conduct feasibility studies on available laboratory data mining information to enable decision making in the Laboratory Services environment.
• Design and implement suitable data mining mechanisms and processes to collate and integrate data from the various laboratories in SABS.
• Provide appropriate and accurate data mining information for management consideration supporting decision making in Laboratory Services.
• Assist in the development of systems specifications and project scoping as part of the laboratory improvement initiatives, in collaboration with other SABS divisions.
• Conduct testing of suitable solutions and tools in collaboration with other SABS divisions to ensure optimal functionality and integration as required.
• Provide recommendations for laboratory operational improvements, product rationalisation and new product development.
• Collaborate with ICT to develop solutions relevant to data collection and knowledge management systems.
• Collaborate with the Programme Management Office during the initiation and implementation of laboratory process improvement projects.
• Identify processes and procedures which could be automated using data mining tools and provide advocacy on available solutions for consideration.
• Provide recommendations for digital transformation of all relevant laboratory services records.
• Provide input and identify opportunities for automation within laboratory services.
• Management of all centralised divisional projects, e.g. calibration, subcontracting, training, customer complaints resolution, etc.

Risk and Compliance Management

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
• Monitor changes in the regulatory environment and ensure that appropriate operational controls are implemented to address new requirements.
• Support and provide evidence to all internal and external audit requirements.
• Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.
• Ensure that LSD systems adhered to company policies and standards.

Stakeholder Management 

• Identify and mitigate internal systems and procedural barriers to enhance excellent customer service.
• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation’s reputation.
• Represent and participate in the organisation’s committees and tasks teams when required.
• Convene and attend meetings and present findings and business cases to relevant stakeholders when required.
• Provide technical support on projects when required.
• Actively liaise and build relationships with SABS clients and service providers to ensure that the service standards are met appropriately.
• Effectively manage customer complaints through timeous resolution and/or escalation as required.
• Analyze queries and develop mechanisms to proactively resolve common issues and share lessons learned.