Latest Jobs at Teraco

Purpose of the role

• The Data Centre technician (HVAC) provides a range of services which revolves around day to day operations and maintenance of the Data Centre facility, including, but not limited to, equipment and processes, ensuring effective and efficient operation of the Data Centre but with a more specified view on HVAC systems.

You will be the subject matter expert for all things HVAC related ensuring the stable operation of all systems supporting client environments.  

OBJECTIVES

Main function of the Job 

• Monitoring, repair and maintenance of all critical HVAC infrastructure including but not limited to (Chillers, Dry Air Coolers, AHU, CRAH, CRAC, Fresh Air Packaged Units & Comfort Cooling).
• HVAC subject matter expert, supporting a larger team of technicians with varying skill and qualification levels.
• Performing and managing planned and preventative maintenance of HVAC infrastructure either self or by OEM contractor.
• Fault finding and identification on critical infrastructure, implementing repairs or management of OEM contractors to ensure minimal impact on the supported environments with an aim to reduce overall return to service time.
• Continuous optimisation of all HAVC equipment to ensure maximum efficiency gains with a keen eye for continuous improvement.
• Proactive working methods to ensure that all SLA parameters are maintained.
• Monitor critical environments to ensure maximum uptime measured against 99.999% uptime principals with swift and efficient resolution of any identified issues.
• Switching and isolation of HVAC equipment prior to maintenance or repairs.
• Assist project and consultant teams with installation, commissioning and accepting for service of new HVAC plant and associated equipment.
• Daily walk arounds and inspections of HVAC and supporting infrastructure to minimise the risk of unplanned outages and ensuring plant under your control remains at industry leading standard.   
• Wiring and regular inspection of control systems and panels to ensure the environment remains in day 1 condition.
• Offering technical support at our facilities by performing a supporting role with control system/network installation, configuration, and troubleshooting in order to ensure optimum performance of the cooling plant.
• Continuous monitoring of the HVAC and supporting systems within data halls and processes to ensure smooth and uninterrupted operation.

Compliance

• Maintain compliance in accordance with all Company policies, procedures and legislative requirements and codes.
• Active participation with various teams to ensure ISO certifications are maintained.
• Working methods to ensure that all client SLA’s and MSA’s are met and maintained.
• Meet agreed inter-departmental OLA’s (Operational Level Agreement’s)
• Proactive Health & Safety monitoring and corrective action to meet statutory compliance and company’s objective of zero tolerance towards unsafe work practices.

Requirements
Skill Requirements

• Sound HVAC and general technical abilities.
• Effective communication skills, active listener, ability to understand requirements and be able to explain complicated technical processes in a simple easy to understand ways to technical and non-technical staff is a requirement for successful data center technicians.
• Ability to develop standard and emergency operating procedures and manuals for the systems under your control.
• Ability to read and understand single line and circuit diagrams. 
• Proactive problem solver with the ability to perform rapid and accurate assessments.
• Ability to work independently and under pressure as well as being a positive team player.
• Self-motivated.
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development as well as knowledge transfer to fellow team members.
• Ability to think on your feet with quick responses to potentially critical situations. 
• Ability to trouble shoot systems and components to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes or failures.
• Sound Microsoft Office skills.

Qualifications and Experience

• Trade Tested Refrigeration Mechanic (industrial) - Required. 
• Authorised refrigeration practitioner for safe handling of refrigerants would be advantageous.
• Previous working experience with chilled water, closed loop dry-air cooling or direct expansion cooling systems. 
• Electrical trade certificate or National Diploma in electrical engineering would be advantageous. 
• Knowledge of control systems i.e. Siemens, Schneider, Carel etc would be advantageous.
• Minimum of 2 years post qualification work experience in a commercial or industrial environment.
• Previous data centre experience would be advantageous. 
• Knowledge of Data Centre environments and critical supporting infrastructure would be advantageous.

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Description

• These business-critical systems ensure accurate reporting on agreed SLA parameters (power, environmental, non-standard MSA parameters). The BMS System Administrator (BMS Technician) ensures that all Data Centre Systems (Netbotz, DCE, EBO and PME) are set up, tested, and configured to provide valid, accurate data at all times.

OBJECTIVES

MAIN FUNCTIONS OF THE JOB

• Conduct and manage working methods to ensure all clients SLAs are achieved.
• Configuration and management of Data Centre monitoring systems
• Mapping of current transformers and other power monitoring devices to internal systems
• Verification of data to confirm the correct values are being captured.
• Ensure no duplication of data.
• Set up virtual sensors on BMS Systems.
• System enhancement and reporting automation
• Produce PME kWh reporting
• Produce SLA reports from EBO
• Month end Billing – Power exceeded and Footprint billing
• CT Power monitoring on DCE
• Logging daily tickets for issues picked up with regards to offline devices, unusual data readings on DCE
• CT configuration and alarming set up – Ozone, DCE
• Set up and configuration of virtual sensors on BMS Systems.
• Updating PME with new kWh client and cabinet info
• Investigate CT Power related tickets in conjunction with Data Centre Technicians
• Liaising with the DCS teams for resolution of tickets
• Attend Monthly Power capacity meeting with management
• Expected to improve current processes and introduce automation with aim towards simplification.
• Daily system checks to ensure devices are online, operational, and free from alarms.
• Ensure the various power monitoring devices are running the correct firmware version.
• In conjunction with national Operations teams, ensure the latest firmware version has been tested within a test environment prior to implementation.
• Active participation in new data centre builds or expansions
• Ensuring comprehensive Root Cause analysis are completed for all monitoring system incidents/outages.
• Quick responses to potentially critical situations – relevant to role
• 3rd party vendor management and service delivery – Monitoring system hardware and software support
• Active involvement in network, physical and cyber security matters - Monitoring system hardware and software support
• Assist with operational requests to investigate and resolve system related configuration issues.
• Review daily reports to identify possible outliers and devise resolution in collaboration with Data Analyst/s
• Pro-actively identify, implement, and review monitoring reports to identify potential issues within 24 business hours.
• Identify and report on cabinets exceeding environmental threshold.
• Compliance in accordance with all relative policies and procedures
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• Implement company and departmental policies, processes, and work instructions as per the agreed quality and timeline/ RFS.

Requirements
SKILLS REQUIREMENT

• Excellent technical abilities
• Effective communication skills, active listener – ability to understand requirements.
• Proactive problem solver who can perform rapid and accurate assessments.
• Ability to work independently, as well as being a positive team player.
• Self-motivated
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development.
• Advance Microsoft Office skills
• Trouble shoot systems and components to identify root causes of failures.
• Implement corrective actions promptly to mitigate the negative effects of system changes.

Leadership

• Innovate and make decisions on your own, but also know how to take direction when it is given
• Develop and grow relationships with other business units
• Effective communication across all relevant platforms
• Excellent communication skills and ability to interact professionally with a diverse group of clients, colleagues, and staff.
•  Interact with all levels of the organization in a professional, and tactful manner

Client Satisfaction

• Ensure client satisfaction by providing an optimal level of customer service, in line with company objectives
• Client support responsibilities can include, but is not limited to, responding to client inquiries, and coordinating with other organizations.
• Ability to understand client urgency and sensitivity of problem/incident/request

General

• Open to provide after-hours support as needed for significant issues
• Excellent verbal and written communication skills
• Excellent technical abilities

 Behaviour

• Adopt a mindset of continuous improvement
• Lead by example
• Be on the lookout for constant process improvements
• Growing our people
• Delivering to our shareholders
• Respecting each other
• Embracing diversity
• Upholding the highest levels of integrity
• Serving our internal and external clients
• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic
• Ability to work productively in cross-functional teams or resourcefully and independently as an individual
• Focused on continued learning and self-development
•  Administrative duties could include;
• Ensuring compliance with internal policies and regulations
• Change and incident management
• Ensure adherence to all established guidelines and management practices for employees
• Occupational Health and Safety responsibilities
• Reporting accurately, as per agreed format, quality, and timelines
• Outstanding organizational skills, ability to prioritize effectively.

QUALIFICATIONS AND EXPERIENCE

• Matric/Grade 12 is essential Excellent Excel SkillsMinimum of 3 years relevant data centre experience preferableExtensive knowledge of network topology and protocols preferableKnowledge of Building Management Systems is beneficial.Schneider Ecostruxure Building Operation (EBO) System Knowledge is beneficial.Schneider Power Monitoring Expert (PME) System Knowledge beneficial.

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PURPOSE OF THE ROLE

• The role is required to oversee equipment maintenance, inventory, customer service, contractor management and employee management.   Your versatility will be your greatest asset as you deliver mission-critical support and empower our clients to harness the full power of Teraco offerings. 

Requirements
OBJECTIVES MAIN FUNCTIONS OF THE JOB

Data Centre Management

• Responsible for equipment maintenance tasks such as managing and installing custom upgrades for clients, replacing cables, components and accessories
• Conduct working methods to ensure zero capacity incidents, and to maintain agreed PUE levels
• Ensure that records, drawings and schematics of the data centre environment/s are maintained
• Evaluate the best practices for design and maintenance
• Supervise a team of technicians to ensure smooth operation of the facility
• Manage working methods to ensure that all SLA and MSA’s are achieved
• Ensure that planned and corrective maintenance is carried out according to predefined standards and schedules
• Share knowledge and best practices across all Data Centres by building close relationship with other DC Managers and peers
• Expected to improve current processes, and introduce automation with aim towards simplification
• Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution
• Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime. This includes capacity management of assets under safe operating design parameters.
• Management of data centre cabling infrastructure supporting 99.99% uptime
• Active participation in new data centre builds or expansions
• Monitoring and alerting of all critical components
• Ensuring comprehensive Root Cause analysis are completed for all incidents/outages
• White space capacity planning
• Quick responses to potentially critical situations
• 3rd party vendor management and service delivery
• Active involvement in network, physical and cyber security matters

Compliance, Audit & Risk

Ensure compliance is maintained incorporating industry best practices

• Ensure data centre facilities best practices are enforced, maintained and improved
• Ensure data Centre cleaning standards are enforced and maintained
• Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/RFS
• Risk identification and mitigation
• Ensuring adherence to all relevant standards and policies
• Active involvement in all audits
• Strong adherence to process
• Ensure that inter-departmental OLA’s (Operational Level Agreement) are met

Information Security

• Identify and manage risks with regards Teraco’s information assets & systems. This includes risks in regards confidentiality, availability and integrity.

SKILLS REQUIREMENT 

Finance

• Forecasting of future spend
• Monitoring and managing of budgetary spend
• Budgetary reporting

Leadership

• Innovate and make decisions on your own, but also know how to take direction when it is given
• People management
• Active involvement with staff onboarding
• Guide and develop staff by working with HR to ensure skills, training and performance requirements are met
• Defining of personal development plans for direct reports
• Defining of measurable KPI’s for direct reports
• Develop and grow relationships with other business units
• Support and adherence to BEE targets when onboarding new resources
• Effective communication across all relevant platforms
• Excellent communication skills and ability to interact professionally with a diverse group of clients, colleagues and staff
• Interact with all levels of the organization in a professional, and tactful manner
• Provide guidance and mentorship to direct and indirect reporting staff

Administrative duties

• Scheduling of employee shifts, standby and after hour rosters
• Ensuring compliance with internal policies and regulations
• Change and incident management
• Ensure adherence to all established guidelines and management practices for employees
• Occupational Health and Safety responsibilities
• Reporting accurately, as per agreed format, quality and timelines
• Outstanding organizational skills, ability to prioritize effectively, and experience with technical project management

Client satisfaction

• Ensure client satisfaction by providing an optimal level of customer service, in line with company objectives
• Client support responsibilities can include, but is not limited to, client relations, responding to client inquiries and coordinating with other organizations
• Meeting of defined client survey and reporting targets
• Ability to understand client urgency and sensitivity of problem/incident/request

Behaviour

• Adopt a mindset of continuous improvement
• Lead by example
• Be on the lookout for constant process improvements
• Growing our people
• Delivering to our shareholders
• Respecting each other
• Embracing diversity
• Upholding the highest levels of integrity
• Serving our clients
• Highly service-oriented, reliable, responsible, self-motivated, and enthusiastic
• Ability to work productively in cross-functional teams or resourcefully and independently as an individual
• Focused on continued learning and self-development

General

• Open to provide after-hours support as needed for significant issues
• Excellent verbal and written communication skills
• Excellent technical abilities
• Proactive problem solving

QUALIFICATIONS AND EXPERIENCE

• Electrical and/or mechanical qualification preferable
• Cabling qualification preferable
• Minimum 5 years relevant data centre experience
• +5 years’ experience, managing teams, including line management, appraisals, performance reviews, hiring new team members, participating in disciplinary matters, financial management, etc.
• Extensive knowledge on Data Centre environments and critical infrastructure systems e.g. Cabling, Cooling, Power
• Experience of Data Centre KPIs (incident ticket related matters, time to solve tickets, physical security, infrastructure metrics, staff, safety, overall operations)