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  • Posted: Feb 24, 2020
    Deadline: Mar 17, 2020
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    Vox is a leading telecoms operator, providing voice, data and collaboration services to the southern African market. The Group competes in both the business and consumer sectors and has offices in Johannesburg, Pretoria, Durban, Cape Town and Port Elizabeth as well as in Windhoek, Namibia. Vox, established in 1998, has established itself as one of the maj...
    Read more about this company

     

    Engineer: Business Advanced Speciality

    Job description includes but not limited to : -

    • To adhere to all Vox policy’s, processes and procedures created by Exco to be followed correctly to ensure the ultimate customer service experience.
    • To identify, prioritize and resolve incidents or requests of service requests received from customers in need of resolution to their problems
    • To monitor, track and coordinate all Technical Support functions including tickets, calls, complaints and mail queries from customers and or other staff.
    • To contribute to problem resolution by giving in-person, hands-on, support to the Managers to enable the 1st call resolution for customers
    • To support the other team engineers of the Technical Department in order to have them give the best possible resolutions to the customer problems to have 1st call resolution.
    • To ensure the level of incidents are being continually driven down while increasing a positive customer experience according to the customer survey process by following the correct procedures and getting resolution to the customers problems the first time around.


    Minimum Requirements

    • Grade 12
    • 2 Year exposure to desktop support / technical support / call centre / help desk
    • 2 Year administration of servers / LAN / network
    • 1 Year’ Experience as an IT Technician and Systems Administrationear experience in liaising with Third Party Suppliers and Service Providers
    • Knowledge of assembling, upgrading, repairing, installing and maintaining PCs
    • Knowledge of networks and technologies
    • Knowledge of conducting research into a wide range of computing issues.

     

    go to method of application »

    Service Engineer Managed IT

    Job description includes but not limited to:-

    • Assisting with Remote Support to all MIT clients
    • First Line troubleshooting
    • Resolve customer queries in a timely manner
    • Communicate in a clear and concise manner both in written form of emails, ticket comments, and verbally; as well as internally and on the phone with customers.
    • Report root cause of issues
    • Assist with Standby when requested

    Minimum requirements

    • Grade 12
    • 2 Years in Service Engineer/ Helpdesk or related
    • 2 years experience in a service desk environment or call centre
    • A+
    • N+
    • MCSE / MCSA

    Knowledge of: -

    • O365
    • Troubleshooting
    • Networking

    Ref: JHB000529/TD

    Method of Application

    Use the link(s) below to apply on company website.

     

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