Latest Jobs at Webafrica

Description

How often have you called in and spoken to a support agent and thought, “Wow, they were helpful” and this person made your day? Do you have what it takes to BE one of these awesome individuals?

Now is your chance!

Webafrica is in search of a spunky, left-of-centre individual that is clued up on customer service that is able to assist customers with billing related matters.

So, if you are passionate about customers and would love to work in an ISP, get in touch with us!

Send us your deets so we can meet!

If you are interested in this position, please apply on our career section on our Website: www.webafrica.co.za

If you do not hear from us within 2 weeks after you submitted your application, please regard your application as being unsuccessful.

Requirements

Minimum Requirements:

• Matric

• 1+ Year customer services experience within a Call Center/Billing environment

• Excel experience (basic)

• Excellent verbal & written communication skills – English and Afrikaans

• Willing to work shifts (including weekends & public holidays)

• Reliable transport

Ideal Requirements:

• Tertiary qualification in basic Accounting

• Basic bookkeeping experience

• Collections experience advantageous

• Exposure to a Customer Service Scoring system (e.g. Net Promotor Score)

Key Competencies:

• High attention to detail

• Problem solving ability

• Conflict Resolution

• Multi-tasking and Time Management

• Technical Literacy

• Analytical

• Customer Service driven:

• At all times efficient and helpful

• At all times friendly and polite

• At all times patient

• At all times delivering on promises

Key Performance Areas (KPA’s) (specific duties):

• Provide support to Webafrica Customers' billing; technical and connectivity related queries via email, telephonically, and instant messenger.

• Meeting Live Chat and Call Targets

• Customer account management:

• Updating Customer records

• Account activations/cancellations

• Account payment management

• Advising Customers on Account balances

• Account Reconciliations

• Credit and Debit note management

• Answering of helpdesk telephone calls and ensuring that all calls are logged correctly

• Reporting line related problems

The position includes but is not limited to the above KPA's

Benefits

Our benefits are second to none - the icing on the Webafrica culture cake:

1. We provide you with the most important meal of the day - and a little more

Staff breakfast– cereal / toast; as much coffee as you want

2. We look after your wellbeing and encourage a healthy lifestyle

We pay 100% of your medical aid (Discovery& Vitality) – so no deduction unless you want to add a beneficiary

3. We think of your future too

Retirement Annuity - up to 5% contribution in your first year; 7.5% thereafter

THE CHERRY ON TOP!!!

*Webafrica rewards performance!

Quarterly paid-out bonuses of up to 20% of your basic annual salary (per year) so long as company targets are met.

Even bigger Annual individual awards for the Webafricans that outshine the rest

* Team buildings are a big deal as well as other cultural activities which happen regularly

go to method of application »

Description

How often have you called in and spoken to a support agent and thought, "Wow, they were helpful" and this person made your day? Do you have what it takes to BE one of these awesome individuals?

Now is your chance!

Webafrica is in search of a spunky, left-of-centre individual that is clued up on connectivity, the internet and is also able to provide phenomenal customer service. Note, there is obviously the aspect of billing customers when they make use of a service so you would need to know about this as well.

So, if getting customers connected to the World Wide Web is your thing and high levels of service is your passion, get in touch with us!

Send us your deets so we can meet!

You will be expected to troubleshoot and resolve issues with services such as but not limited to: Fibre, Fixed LTE, VoIP and ADSL

If you are interested in this position, please apply on our career section on our Website: www.webafrica.co.za

If you do not hear from us within 2 weeks after you submitted your application, please regard your application as being unsuccessful.

Requirements

Minimum Requirements:

• 1+ Year customer services experience within an ISP Call Centre

• 1+ Year technical and desktop customer service experience

• Strong understanding of ISP Networks

• Experience using remote desktop support applications

• Willing to work straight Saturday to Wednesday Shift (including public holidays)

• Reliable transport

Mandatory Requirements:

• CompTIA A+ Certification (Internationally recognised certification) - Please attach Certification to CV.

Ideal Requirements:

• Exposure to a Customer Service Scoring System (eg. Net Promoter Score)

Desired Skills:

• Call Centre

• Technical Support

• Written And Verbal Communication

• Attention to detail

• MS Office (Word

• MS Office (Excel

• MS Outlook

• Conflict Resolution

• Multitasking

• Time Management

• Technical Literacy

• Analytical

• Problem Solving

• Customer Service

Key Performance Areas (KPA’s) (specific duties):

• Provide efficient and effective support to Webafrica Customers around billing and technical queries via Telephone and WhatsApp Live Chat

• Provide support to Webafrica Customers using remote desktop services or in person in a timely manner

• Troubleshoot internet connectivity problems on all Devices (Desktops, Laptops, Mobile Devices etc.)

• Escalation of Faults beyond 1st Line Support

• Email to Fax configuration

• Router Configuration

• Customer Account Management

• Updating customer records

• Account activations/cancellations

• Account payment management

• Advising customers on account balances

• Account reconciliations

• Credit and debit note management

• Meeting Daily Ticket, Live Chat and Call Targets

The position includes but is not limited to the above KPA's

Benefits

Our benefits are second to none - the icing on the Webafrica culture cake:

1. We provide you with the most important meal of the day - and a little more

Staff breakfast– cereal / toast; as much coffee as you want

2. We look after your wellbeing and encourage a healthy lifestyle

We pay 100% of your medical aid (Discovery& Vitality) – so no deduction unless you want to add a beneficiary

3. We think of your future too

Retirement Annuity - up to 5% co contribution in your first year; 7.5% thereafter

THE CHERRY ON TOP!!!

Webafrica rewards performance!

Quarterly paid-out bonuses of up to 20% of your basic annual salary (per year) so long as company targets are met.

Quarterly individual performance recognition awards

Even bigger Annual individual awards for the Webafricans that outshine the rest

* Team buildings are a big deal as well as other cultural activities which happen regularly