Latest Jobs at Westin Hotels & Resorts

JOB SUMMARY

• Reporting to the Spa Management, the successful candidate will be required to perform and offer guests a wide range of Beauty , Body , Skin Therapy and treatments as well as meet the required retail targets, whilst maintaining the quality and standards of the Westin Cape Town Hotel in accordance with Marriott International Policies and Procedures within a pressurized environment.

CANDIDATE PROFILE 

Education and Experience

• Recognised & relevant qualification in Body, Skincare and Beauty Therapy and treatment 
• Qualified in Gel nail therapy application and removal
• At least 2 years’ experience as a therapist in massage techniques, manicures, pedicures, waxing, face and body therapies within a spa & wellness environment

Professional Disposition 

• Professional telephone and communication etiquette 
• People centric with a strong focus on the Guest experience 
• Proven ability to drive retail targets
• Ability to work within a pressurized environment
• Ability to use Initiative and be proactive and self-driven
• Ability to work without supervision and within a team
• Attention to detail pertaining to area of responsibility
• Required to work rostered shifts and irregular hours as per operational requirements
• Flexible working hours as well as available to work weekends and Public holidays as per operational requirements

CRITICAL WORK ACTIVITIES

• Deliver a variety of spa body treatments, massages, facials and waxing in a safe and comfortable manner.
• Providing nail care services and treatments to clients, including manicures and pedicures and Gel nail therapy.
• Adherence to health and safety as well as COVID protocols within the work environment and at work stations 
• Maintain a neat, clean and well-groomed appearance as per company standards
• Maintain strict hygiene standards as set out by management
• Reach retail and treatment targets as set out by management
• Ensure workstations are kept neat and tidy before and after treatments
• Perform other duties as and when required

Provide Spa/Salon Services

• Monitor and stick to time schedule to stay on schedule throughout the day.
• Escort guests to and from treatment rooms.
• Assess guest needs and inquire about contraindications (e.g., allergies, high blood pressure, pregnancy) before beginning service.
• Check with guest to promote continued comfort throughout service (e.g., comfortable temperature, amount of pressure).
• Provide massage services to guests using props (e.g., rain sticks, hot stones, pregnancy cushions) and/or products (e.g., oils, gels, lotions).
• Provide body treatments to guests using body scrubs, wraps, and/or hydrotherapy.
• Offer guests amenities such as water, juice, or heated neck pillows.
• Maintain current licensure in service area by taking continuing education if needed and renewing license before expiration date, where applicable. 
• Keep current with techniques and modalities related to field of work. 
• Maintain current skills and licensure in service area as per regional requirements.
• Arrange workstation, treatment room, and/or drapes to promote guest comfort and safety.
• Check computer or reservation center for updates and changes to schedule regularly throughout the day.
• Confirm guest first and last name and type of treatment scheduled prior to beginning treatment.
• Handle inappropriate guest behavior by following Marriott International standard operating procedure for Inappropriate conduct for guests and therapists, leading up to and including stopping a treatment or service and informing supervisor/manager.
• Maintain and develop client base. 
• Maintain guest history files on all existing guests and create files for new guests. 
• Review all upcoming appointments and treatments. 
• Demonstrate knowledge of current trends in spa industry.
• Maintain basic Spa knowledge of the following: Spa operating hours, spa menu location, pricing, fees and charges for all spa services that the massage therapist performs, and check-in and check-out procedures. 
• Maintain knowledge of retail brands, services and special promotions available in the Spa.
• Maintain working knowledge of Spa equipment and facilities that the massage therapists typically uses throughout their work shift.
• Promote and sell spa/salon services including retail offerings related to the Spa.

Maintain Spa/Salon Environment

• Set up workstation and/or treatment room with necessary products, equipment, and supplies.
• Clean, maintain, and sterilize tools (e.g. nail implements, hot stones) and equipment (e.g., wax pots, steamers).
• Maintain cleanliness of workstation and/or treatment room throughout shift.
• Secure supplies and equipment at the end of each shift.
• Dispose of trash and dirty linens in the proper area.
• Evaluate equipment to assess proper functioning and report deficiencies.

Guest Relations

• Address guests' service needs in a professional, positive, and timely manner.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Provide assistance to coworkers, ensuring they understand their tasks.
• Escort all guests to changing rooms, relaxation, or next appointment.

Safety and Security

• Follow company and department safety and security policies and procedures to promote a clean, safe, and secure environment.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Practice universal health care protocol while dealing with guests and co-workers.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Make sure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Working with Others

• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Physical Tasks

• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

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• Are you ready to grow your dream career!! Join our amazing team and help deliver unforgettable cuisines and create memorable experiences. We are recruiting for a fun, energetic, innovative and enthusiastic experience Chef with a positive attitude. Reporting to the Executive Sous Chef, the successful candidate is responsible to assist in the management of the Kitchen operation, uphold and maintain the exceptional service standards and quality within a pressurized environment whilst you embrace the ethos of The Westin Cape Town Culture in accordance with Marriott International Policies and Procedures.

Required Experience & Qualifications

• Be in possession of a recognised Culinary Diploma or at least 3 years’ experience within a similar operation and level of responsibilities
• At least 3 -5 years’ experience in a similar position
• Experience in executing high quality cooking techniques
• Professional and positive disposition 
• Good understanding of food trends locally & internationally 
• Good leadership and mentorship skills
• Good staff management skills 
• Knowledge of the Occupational Health and Safety Act and HACCP
• Exposure to Health & safety and Hygiene audits and practices
• Experience in disciplinary procedures and practises
• Quality and customer service driven
• Ability to work within a pressurized environment
• Good food knowledge and confident cooking skills
• Proactive, self-motivated Individual with good professional work ethic
• Strong interpersonal and communication skills 
• Ability to engage and interact with guest
• Ability to deal with conflict situations
• Sound administrative skills
• Competency in MS office (word, excel, email)
• Ability to work effectively under time constraints and deadlines
• Required to work rostered shifts and irregular hours as per operational requirements
• Flexible working hours as well as available to work weekends , Public holidays, opening and closing shifts when rostered as per operational requirements

Key Responsibilities

• Ensure compliance with all required health and safety, COVID and food hygiene practises and protocols
• Supervising all kitchen stations 
• Ensure execution and quality standards are met and maintained 
• Motivating and working closely with other Chefs of all levels
• Assisting with determining food inventory needs, stocking and ordering
• Maintain and uplift the quality, presentation and food on offer through effective supervision and on the job training of staff, as well as effective organization and planning
• Assist with Bi-monthly stock takes and O/E counts.
• Complete all daily duties as set out in departmental duties and requirements
• Perform other duties as and when required

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JOB SUMMARY

• First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.
• No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time

CRITICAL TASKS

Guest Relations

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
• Address guests' service needs in a professional, positive, and timely manner.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Assist other employees to ensure proper coverage and prompt guest service.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Stay up to date on the local area so that you are prepared to provide specific recommendations for guests.
• Communicate recommendations in a way that builds excitement and interest among guests and associates.
• Perform other reasonable duties as requested.

Guest Services

• Arrange transportation (e.g., taxi, shuttle bus, Uber) for guests/residents/visitors, and record advance transportation request as needed.
• Contacts appropriate individual or department (e.g., Valet, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
• Follow up with guests to ensure their requests or problems have been met to their satisfaction.
• Manage access to technological devices within public spaces (e.g., television, remote control, computer, internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.
• Contact appropriate individual or department (e.g., Valet, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.

Greet/Escort Guests

• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
• Tag, store, and retrieve luggage from luggage storage, providing guests with proper claim tickets for their luggage.

Communications

• Speak to guests and co-workers using clear, appropriate and professional language.
• Discuss work topics, activities, or problems with coworkers, Managers, or managers discreetly and quietly, avoiding public areas of the property.
• Talk with and listen to other employees to effectively exchange information.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Working with Others 

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Policies and Procedures

• Ensure uniform, nametags, and personal appearance are clean, hygienic, and professional.
• Follow company and department policies and procedures.
• Perform other reasonable job duties as requested by supervisors.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Protect the privacy and security of guests and coworkers.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Safety and Security

• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Maintain awareness of undesirable persons on property premises.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Support all co-workers and treat them with dignity and respect.

Safety and Security

• Complete appropriate safety training and certifications to perform work tasks.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). Follow any local Training requirements & Guidance
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
• Maintain awareness of undesirable persons on property premises.
• Support all co-workers and treat them with dignity and respect.

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• We are looking for a motivated and self-driven Information Technology (IT) Intern to join Westin Cape Town Hotel team. The IT Intern will support our in-house IT department in providing technical assistance, maintaining computer systems, and configuring hardware and software. This is a fantastic opportunity for someone interested in gaining hands-on experience in IT support within a dynamic hospitality environment.

IT Support Intern duties and responsibilities

• Provide first-level IT support for users.
• Provide technical assistance to staff and customers on hardware and software-related issues
• Install, configure, and troubleshoot computer systems, hardware, and software
• Set up and maintain computers, peripherals, and other networked devices. 
• Follow established procedures and processes for computer maintenance
• Provide training and support to team members on the use of computer systems and software

IT Support Intern Requirements and Qualifications

• National Diploma in IT or Bachelor’s degree in Information Technology, Computer Science, or related field.
• Basic knowledge of computer systems and software.
• Basic knowledge of network and system security.
• Familiarity with hardware and software installation.
• Basic problem-solving and troubleshooting skills.
• Strong communication and customer service skills.
• Able to work independently at times under supervision and as part of a team
• Able to learn quickly and adapt to changing technology.

Benefits:

• Gain hands-on experience in a professional IT environment.
• Exposure to various technologies and troubleshooting techniques.
• Mentorship from experienced IT professionals.
   

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JOB SUMMARY

• Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment to the owner and company.

CANDIDATE PROFILE 

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Leading Rooms Team

• Champions the brand’s service vision for product and service delivery.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Monitors and promotes room rates, specials, and promotions at the residence.

Managing Profitability

• Analyzes service issues and identifies trends.
• Works with Rooms team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Reviews and audits expenses.

Managing Revenue Goals

• Monitors Rooms operations sales performance against budget.
• Reviews reports and financial statements to determine Rooms operations performance against budget.
• Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.
• Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.

Ensuring and Providing Exceptional Customer Service

• Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Coordinates and communicates event details both verbally and in writing to the customer and property operations.
• Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.
• Responds to and handles guest problems and complaints.
• Uses personal judgment and expertise to enhance the customer experience.
• Stays available to solve problems and/or suggest alternatives to previous arrangements.
• Interacts with guests to obtain feedback on product quality and service levels.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Ensures that employees understand expectations and parameters for Room duties.
• Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.

Managing and Conducting Human Resources Activities

• Interviews and hires employees.
• Ensures employees are treated fairly and equitably.
• Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).
• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Identifies talents of direct reports and their teams, and assists with their growth and development plans.

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• The Assistant Director of Sales supports the Director of Sales & Marketing in executing the property's sales strategy and achieving revenue objectives across key market segments, including group, corporate, transient, association, and leisure business. The role focuses on driving revenue growth, building long-term customer relationships, enhancing guest satisfaction and supporting the overall commercial success of the property.

CANDIDATE PROFILE 

• Degree or Diploma in Business Administration, Marketing, Hospitality Management, or related field preferred.
• Minimum 3 years' experience in hotel sales, hospitality sales, or a related commercial role.
• Experience within Marriott International or a similar global hospitality company is advantageous.

KEY RESPONSIBILITIES:

Sales Strategy & Business Development

• Assist in developing and executing the property's sales strategy to achieve revenue goals.
• Implement proactive sales activities and solicitation programs to generate new business.
• Participate in sales calls, client meetings, trade shows, sales missions, and networking events.
• Maintain strong relationships with key clients, Marriott sales offices, GSOs, and business partners. 

Revenue Generation & Sales Management

• Achieve personal sales and booking goals.
• Support the team in maximizing room and catering revenue opportunities.
• Recommend and monitor sales targets and booking goals.
• Evaluate business opportunities and support decision-making to optimize revenue.
• Assist Revenue Management with forecasting and six-period projections.
• Analyze market trends, competitor activities, and sales performance to identify opportunities. 

Client Relationship Management

• Build and maintain strong, value-based customer relationships.
• Develop a thorough understanding of client needs and business objectives.
• Ensure exceptional service throughout the sales and event lifecycle.
• Participate in pre- and post-event meetings to gather feedback and strengthen client relationships.
• Promote customer loyalty and repeat business through exceptional account management. 

Operational & Administrative Support

• Support the preparation of proposals, contracts, correspondence, and sales reports.
• Maintain accurate data and reporting within sales systems and Marriott platforms.
• Review guest satisfaction results and implement improvement initiatives.
• Ensure compliance with Marriott standards, policies, and procedures.

Leadership & Team Development

• Provide leadership and support to sales team members.
• Foster collaboration and teamwork across departments.
• Coach, mentor, and develop associates to achieve individual and team goals.
• Support a culture of accountability, engagement, and continuous improvement.
• Lead by example through professionalism, customer focus, and results orientation. 

Knowledge, Skills & Competencies

• Strong sales, negotiation, and relationship-building skills.
• Commercial and business acumen with an understanding of hotel revenue drivers.
• Excellent communication, presentation, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Effective planning, organization, and time management skills.
• Ability to work independently and within a team environment.
• Guest-focused with a commitment to service excellence.
• Strong attention to detail and administrative skills.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and sales systems.
• Ability to perform effectively in a fast-paced and deadline-driven environment.
• Professional demeanor with strong leadership presence and adaptability.