Latest Jobs at Yoco

About the role

• You’ll be responsible for acquiring new POS customers and engaging with existing merchants to cross-sell/upsell products and features using a highly consultative approach against specified targets and quality metrics. You’ll need to consistently capture and surface merchant insights, ensuring the voice of our customers actively shapes how we sell, support, and innovate.
• This role ensures merchants feel valued and supported, while transforming Yoco into a learning organisation that consistently adapts to merchant needs. Every insight shared moves us closer to retention, growth, and long-term success.
• The right person will combine the heart of a customer advocate, the curiosity needed to learn, and the discipline of a results-driven growth and retention professional.

What you will be doing

• Engage & Retain: Engage meaningfully with key customer segments and build rapport to reduce churn and enhance customer lifetime value (driving product attachment <Capital/Payouts/Accelerate> and expanding POS usage <product catalogue>)
• Surface Customer Learnings: Actively document customer insights, being curious with customers to understand their needs, wants and pain points to surface key findings
• Campaign Leadership: Execute on experimentation or call campaign needs in complete alignment with the SOP
• Feedback Loop: Responsible for presenting customer needs and valuable learnings with proposed solutions in real time
• Drive Growth: Execute growth campaigns/experiments based on business needs with commitment and attention to detail using a thorough approach that achieves growth goals.
• Experimental responsibility: Identify upsell and cross-sell opportunities aligned to customer needs, bringing perspectives forward as experimentation ideas while
• Champion Excellence: Maintain a 90%+ QA score, exceeding targets and providing a referable customer experience (85% CX on chats & ⅘ CSAT)
• Collaborate & Amplify: Work cross-functionally, celebrate wins, and ensure customer learnings translate into team and company impact.
• Demonstrating the Yoco Talent Profile: Showcasing clear openness to explore boldly, with daily connection to peers, teams, leaders and to the customer while clearly demonstrating dedication to your craft (not just your primary job, but additional skills even if it means stepping outside of your comfort zone) in a relentlessly effective way, acting as a true multiplier with the ability to bring out the best in those around you with passion and curiosity.

About you

• Strong background in customer engagement, account management, or sales with a proven ability to build customer rapport, especially over calls
• Proven track record of delivering growth through acquisition (new sales), upselling, cross-selling, and customer retention with the ability to exceed campaign target
• Excellent communication skills: explicit impactful communicator who confidently and effectively articulate ideas and fresh perspectives. Someone who can easily communicate with empathy, clarity and confidence
• Analytical mindset: able to interpret data, metrics, and customer insights, and translate them into actionable business recommendations
• Adaptability: thrives in fast-changing environments and able to manage real time changes to goals or approaches while comfortable with pivoting
• Collaboration skills: strong team player who enjoys engaging with peers, leaders and cross-functionally with proven success within team projects
• Insight generation & storytelling: skilled at capturing customer feedback and surfacing patterns articulated in a way that can influence decision-making
• Ownership mindset: Takes full responsibility for merchant outcomes and follow-through
• Creativity & innovation: Brings fresh perspectives to problem-solving and customer engagement
• Resilience: Maintains energy, positivity, and focus under pressure
• A-player: Is always ready to take on new challenges with enthusiasm in support of their growth
• Attention to detail: The ability to spot patterns without overlooking critical detail, ensuring merchant communication is always accurate and clear with strong maintenance of quality standards.
• Active listener: able to fully engage in conversations, understanding beyond the words, and responding in a way that shows genuine comprehension and care.
• Insights driven: Able to collate customer feedback and surface these learnings in a way that’s well articulated and fully captures the customer voice, needs, pain points and friction areas. This person will be strong at capturing both qualitative and quantitative customer data that can be easily translated into business insights.
• Experimentation mindset: The ability to grasp experimentation parameters and hypotheses, executing on the experimentation goals with the required tailored approach in a way that drives testing success.
• Customer advocacy: Presents oneself as an authentic customer champion, always acting as a custodian of the customer experience and their needs, consistently voicing proposed solutions to key customer problems
• Collaboration and culture focused: Is able to effectively engage with peers, leaders and other teams in a way that positively impacts the overall Yoco culture (a clear ‘multiplier’)
• Proactive nature: Does not wait to be assigned tasks, is naturally enthusiastic and curious about new initiatives or pieces of work. Takes charge to make improvements without being asked.
• Growth focused: Must have the ability to communicate really well over calls to drive enthusiasm and product adoption amongst customers using a consultative selling approach.
• Customer centric critical thinker: Always puts the customer first with the passion to consistently provide a referable customer experience, regularly thinking of ways to improve this experience and calling out any gaps that may impact our ability to do so

go to method of application »

About the role

• You’ll be responsible for acquiring new POS customers and engaging with existing merchants to cross-sell/upsell products and features using a highly consultative approach against specified targets and quality metrics. You’ll need to consistently capture and surface merchant insights, ensuring the voice of our customers actively shapes how we sell, support, and innovate.
• This role ensures merchants feel valued and supported, while transforming Yoco into a learning organisation that consistently adapts to merchant needs. Every insight shared moves us closer to retention, growth, and long-term success.
• The right person will combine the heart of a customer advocate, the curiosity needed to learn, and the discipline of a results-driven growth and retention professional.

What you will be doing

• Engage & Retain: Engage meaningfully with key customer segments and build rapport to reduce churn and enhance customer lifetime value (driving product attachment <Capital/Payouts/Accelerate> and expanding POS usage <product catalogue>)
• Surface Customer Learnings: Actively document customer insights, being curious with customers to understand their needs, wants and pain points to surface key findings
• Campaign Leadership: Execute on experimentation or call campaign needs in complete alignment with the SOP
• Feedback Loop: Responsible for presenting customer needs and valuable learnings with proposed solutions in real time
• Drive Growth: Execute growth campaigns/experiments based on business needs with commitment and attention to detail using a thorough approach that achieves growth goals.
• Experimental responsibility: Identify upsell and cross-sell opportunities aligned to customer needs, bringing perspectives forward as experimentation ideas while
• Champion Excellence: Maintain a 90%+ QA score, exceeding targets and providing a referable customer experience (85% CX on chats & ⅘ CSAT)
• Collaborate & Amplify: Work cross-functionally, celebrate wins, and ensure customer learnings translate into team and company impact.
• Demonstrating the Yoco Talent Profile: Showcasing clear openness to explore boldly, with daily connection to peers, teams, leaders and to the customer while clearly demonstrating dedication to your craft (not just your primary job, but additional skills even if it means stepping outside of your comfort zone) in a relentlessly effective way, acting as a true multiplier with the ability to bring out the best in those around you with passion and curiosity.

About you

• Strong background in customer engagement, account management, or sales with a proven ability to build customer rapport, especially over calls
• Proven track record of delivering growth through acquisition (new sales), upselling, cross-selling, and customer retention with the ability to exceed campaign target
• Excellent communication skills: explicit impactful communicator who confidently and effectively articulate ideas and fresh perspectives. Someone who can easily communicate with empathy, clarity and confidence
• Analytical mindset: able to interpret data, metrics, and customer insights, and translate them into actionable business recommendations
• Adaptability: thrives in fast-changing environments and able to manage real time changes to goals or approaches while comfortable with pivoting
• Collaboration skills: strong team player who enjoys engaging with peers, leaders and cross-functionally with proven success within team projects
• Insight generation & storytelling: skilled at capturing customer feedback and surfacing patterns articulated in a way that can influence decision-making
• Ownership mindset: Takes full responsibility for merchant outcomes and follow-through
• Creativity & innovation: Brings fresh perspectives to problem-solving and customer engagement
• Resilience: Maintains energy, positivity, and focus under pressure
• A-player: Is always ready to take on new challenges with enthusiasm in support of their growth
• Attention to detail: The ability to spot patterns without overlooking critical detail, ensuring merchant communication is always accurate and clear with strong maintenance of quality standards.
• Active listener: able to fully engage in conversations, understanding beyond the words, and responding in a way that shows genuine comprehension and care.
• Insights driven: Able to collate customer feedback and surface these learnings in a way that’s well articulated and fully captures the customer voice, needs, pain points and friction areas. This person will be strong at capturing both qualitative and quantitative customer data that can be easily translated into business insights.
• Experimentation mindset: The ability to grasp experimentation parameters and hypotheses, executing on the experimentation goals with the required tailored approach in a way that drives testing success.
• Customer advocacy: Presents oneself as an authentic customer champion, always acting as a custodian of the customer experience and their needs, consistently voicing proposed solutions to key customer problems
• Collaboration and culture focused: Is able to effectively engage with peers, leaders and other teams in a way that positively impacts the overall Yoco culture (a clear ‘multiplier’)
• Proactive nature: Does not wait to be assigned tasks, is naturally enthusiastic and curious about new initiatives or pieces of work. Takes charge to make improvements without being asked.
• Growth focused: Must have the ability to communicate really well over calls to drive enthusiasm and product adoption amongst customers using a consultative selling approach.
• Customer centric critical thinker: Always puts the customer first with the passion to consistently provide a referable customer experience, regularly thinking of ways to improve this experience and calling out any gaps that may impact our ability to do so.

go to method of application »

About the role

• We're looking for an experienced Data Science & Analytics Manager to lead, grow, and develop a team of analysts and data scientists who partner directly with our business stakeholders. This is a people-first leadership role where you'll balance team development with strategic business partnership.
• You'll ensure the right work gets done by the right people at the right time, translating business priorities into team capacity, developing talent across both analytics and data science disciplines, and ensuring our work drives measurable business outcomes. Critically, you'll work closely with business leaders to mature their data literacy, analytics capabilities, and self-service frameworks—coaching them on how to engage with data productively and building sustainable analytics practices.
• The ideal candidate brings substantial experience managing high-performing analytics teams in fast-paced environments, has a track record of strong business partnerships, and understands how to build analytics maturity in organisations at different stages of data sophistication. You're comfortable navigating ambiguity, translating between technical and business languages, and building trust with stakeholders at all levels.

What you will be doing
Strategic Business Partnership:

• Embed deeply with Go-to-Market and Internal Enablement teams (Systems, Finance, Strategy, Risk) to understand their business challenges and priorities
• Translate business strategy into analytics team roadmap and priorities
• Partner with business leaders to identify high-impact opportunities where analytics and data science can drive value
• Build trusted advisor relationships with stakeholders at all levels, including senior leadership
• Navigate organisational dynamics and competing priorities to secure resources and alignment
• Represent the analytics function in leadership forums and strategic planning discussions

Analytics Maturity & Capability Building:

• Assess and mature data frameworks, analytics processes, and self-service capabilities across business groups
• Coach business partners on how to engage with data effectively - from asking the right questions to interpreting insights
• Build data literacy across the organization through training, documentation, and hands-on support
• Work with teams at different levels of analytics maturity, meeting them where they are and helping them progress
• Establish standards for analytical work, documentation, and knowledge sharing
• Invest in tools, infrastructure, and processes that enable the team to scale their impact

Delivery & Operational Excellence:

• Prioritise across competing demands - balancing strategic projects with operational needs
• Allocate resources effectively across analytics and data science initiatives
• Build delivery systems and processes that drive clarity, accountability, and quality at speed
• Remove blockers, manage risk, and ensure teams have what they need to succeed
• Communicate progress, setbacks, and team impact clearly to stakeholders
• Balance short-term delivery with long-term capability building

Strategic Planning & Execution:

• Translate business objectives into analytics roadmap with clear priorities and success metrics
• Make data-driven decisions about team investments, tools, and resource allocation
• Anticipate future analytics needs and build capabilities proactively
• Balance strategic, high-impact work with operational support and ad-hoc requests
• Ensure analytics work is aligned to business outcomes and demonstrates clear ROI

People Leadership & Team Development:

• Recruit, develop, and retain top analytics and data science talent with diverse skill sets
• Provide clear coaching, feedback, and performance management across both analytics and data science tracks
• Create growth pathways and development opportunities tailored to individual strengths and career aspirations
• Foster a high-performing team where people challenge each other and grow together
• Handle difficult conversations and performance issues with care and directness

About you
Essential experience:

• 5+ years managing analytics, data science, or business intelligence teams, with demonstrated success developing talent and delivering business impact
• Proven track record as a hands-on business partner - deeply embedded with business stakeholders, influencing decisions, and translating between technical and business contexts
• Experience building analytics maturity in organisations, including developing data literacy, self-service frameworks, and analytics best practices
• Strong understanding of both analytics and data science disciplines - you can speak credibly about SQL, statistical methods, experimentation, and ML approaches
• Track record working with business functions at different levels of data sophistication, meeting them where they are and coaching them forward
• Experience managing cross-functional partnerships with go-to-market, finance, operations, or risk teams
• Comfortable navigating ambiguity, managing competing priorities, and making tough decisions with incomplete information

How you work:

• People first: You genuinely care about developing people and building high-performing teams. You create psychological safety while maintaining high standards
• Business embedded: You don't manage from a distance - you're in the weeds understanding business problems, building relationships, and earning trust through results
• Clarity and communication: You provide crystal-clear direction, adapt your message to your audience, and communicate team impact compellingly
• Pragmatic and decisive: You balance trade-offs, make sound decisions with incomplete information, and know when to act vs. when to gather more data
• Maturity builder: You have a nose for where analytics capabilities are immature and a toolkit for how to develop them - whether that's better tooling, training, processes, or coaching
• Results oriented: You focus relentlessly on business outcomes, not just outputs. You connect analytics work to measurable impact and demonstrate ROI
• Organisationally savvy: You navigate politics effectively, influence without authority, build coalitions, and get things done in complex environments
• Growth mindset: You learn from mistakes, seek feedback actively, and continuously improve how you lead and how your team operates

Nice to have:

• Background as a senior analyst or data scientist yourself - you've done the work and understand what your team experiences
• Experience in fintech, payments, or high-growth technology companies
• Familiarity with modern analytics tools and data stack (SQL, Python/R, BI platforms, workflow orchestration)
• Understanding of experiment design, causal inference, or machine learning applications

go to method of application »

About the role

• We’re looking for a Senior Integrations Software Engineer to help us scale and own Yoco’s internal integrations.
• You’ll connect and automate our most critical business systems — from Finance to People Ops — ensuring reliable, secure, and seamless data flow across departments.
• You’ll work closely with IT Operations, Engineering, Finance, and People teams to build scalable integrations that reduce manual work, improve data accuracy, and make everyday life at Yoco more efficient.

What you will be doing

• Building and maintaining NetSuite Yoco integrations for Supply Chain and Finance.
• Delivering automated, accurate, and timely financial data directly from NetSuite.
• Reducing reliance on spreadsheets and manual exports through smart automation.
• Owning HiBob PaySpace and other HR/People integrations.
• Driving automations across People, Finance, and Sales systems.
• Leveraging Kafka to power real-time data and event streaming.

About you

• 5+ years of experience as a Software Engineer, with significant experience in Python.
• Experience with a Java-based (JVM) language (e.g., Java, Kotlin) is a strong plus
• Strong background in API development and integrations (REST, GraphQL, SOAP).
• Experience running workloads on AWS or GCP.
• Hands-on with CI/CD pipelines (GitLab or GitHub).
• Excellent communication and documentation skills — able to simplify complex systems.
• Proven experience debugging and maintaining distributed systems.

Bonus Points

• Experience with Kafka or other event-streaming technologies.
• Hands-on experience with NetSuite or HiBob APIs.
• Familiarity with integration platforms such as Workato, Zapier, or Boomi.