Latest Openings at Amazon Web Services

DESCRIPTION

• We're looking for a strategic thinker who can navigate global regulations while enabling our teams to move fast and scale responsibly.
• As a member of APX's BizOps, Expansions, and Compliance Enablement team, the Sr. HR Compliance Specialist works with HR policy, process, and system owners to manage complex policy requirements (including shift and on-call policies), controls, and compliance obligations (e.g., statutory government reporting).
• The ideal candidate is motivated by the opportunity to participate in the development of new and leading-edge solutions. The successful candidate is highly organized, builds trusting relationships with internal stakeholders at various levels across the organization, adapts quickly to changing demands, demonstrates critical inquiry, attention to details, and the ability to effectively articulate recommendations/conclusions verbally and written. Knowledge of human resources processes and risk/compliance management concepts, particularly in an international context, are preferred.
• The role can be located in London, Bangalore, Berlin, Beijing, Cape Town, Dubai, Dublin, Singapore, Sydney, or Tokyo.

Key job responsibilities

• Lead regional statutory compliance programs by implementing scalable reporting mechanisms and establishing clear ownership structures across multiple countries
• Develop and maintain HR policies that balance legal requirements with operational needs across diverse business models
• Partner with legal teams and HR stakeholders to interpret employment laws and enable compliant workforce practices
• Design and implement compliance controls, conduct risk assessments, and manage remediation plans

Key Impact Areas:

• Strategic Compliance Leadership
• Global Policy Development and Localization
• Digital Transformation of HR Compliance

A day in the life

• Start your morning collaborating with teams across EMEA, APJC, and LATAM to ensure our policies meet local regulations Lead strategic initiatives to automate compliance processes and reporting Partner with legal teams to translate labor laws into actionable policies Design and implement scalable compliance frameworks that protect both our people and our business Mentor team members and build capability across the organization

About the team

• The Artificial General Intelligence, Amazon Web Services, Devices and Services, and Ads, IMDb, and grand Challenge (AADA) People Experience (APX) organization works backwards from the voice of the customer to deliver personalized experiences at scale, using technology and simplified processes that match the speed and agility of the businesses we support.
• The APX BizOps, Expansions, and Compliance Enablement team manages global expansion projects, including managing global programs that include inventorying, assessing, and monitoring employment-related risks where we do business.

BASIC QUALIFICATIONS

• Bachelor’s degree or higher in Human Resources, Labor Relations, Business/Management, Psychology, or a related field
• 5+ years of Human Resources experience
• 3+ years of program or project management experience
• Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

• Master's degree in HR or related field
• Strong business and HR acumen, including strong problem-solving skills and critical thinking and analysis
• Ability to work effectively across business lines and varying cultures, while prioritizing effectively and facilitating action across remote groups
• Excellent attention to detail and commitment to follow-through
• Ability to influence effectively through conveying recommendations and ideas in a clear, compelling and succinct way in written and verbal communications
• Thrives in an ambiguous environment and able to manage multiple simultaneous priorities

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ABOUT THE ROLE

• AWS Support is looking for a leader with a strong background in Incident Management and customer ownership to be there during the moments that matter for our most critical customers. We are looking for a Major Incident Manager to join our team to provide incident response and account ownership. In this position, you will play a pivotal role in providing communication, emergency response, technical resolver engagement and incident management for our customers.

Key job responsibilities
Every day will bring new and exciting challenges that include elements of:

• Drive the resolution of large scale customer impacting incidents as part of a team rotation
• Drive critical, complex customer escalations in situations that are sometimes technically challenging in collaboration with Engineering Teams.
• Provide critical incident response/management (including leading calls with internal/external participants) for customer’s critical workloads
• Contribute to Problem Records for customers
• Conduct continuous real-time proactive monitoring of customer metrics
• Prioritize, manage, and own emerging and developing customer issues from start to finish
• Monitor and manage communications during high impact events via relevant channels
• Collaborate with key stakeholders across AWS to improve the customer experience and develop mechanisms that support operational excellence
• Lead projects and virtual teams to drive operational improvements
• Create and review documentation; design/influence new standard operating procedures
• Identify and troubleshoot recurring platform issues and own projects to drive improvements
• Mentor peers in your areas of technical and operational strength
• Perform other duties as required by the organization

A day in the life

• AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

BASIC QUALIFICATIONS

• 5+ years experince in a smilar role
• 3+ years of virtualization, orchestration and cloud computing (eg. Hypervisors, VMware, Xen) experience
• 3+ years of network and operating system support experience
• Bachelor's degree in computer science or equivalent, or 3+ years of technical support experience

PREFERRED QUALIFICATIONS

• Industry specific accredited certification(s) such as AWS Associate level certifications
• Familiarity with Cloud services
• Ability to work in ambiguous environment and drive collaborative projects from conception to delivery