In 1998 Rand Merchant Bank Holdings and the financial services interests (First National Bank of Southern Africa Limited "FNB"? and Southern Life Limited) of Anglo-American were merged to form FirstRand Limited. FNB became a wholly owned subsidiary of FirstRand and currently trades as a division of FirstRand Bank Limited. FNB provides personal, ...
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Job Description
- To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.
- Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Ensure implementation of relevant policies, governance and practice standards across the business.
- Maintain expert knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
- Ensure compliance is adopted in terms of systems and procedures as laid out by business.
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
- Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes.
- Maintain ownership of models through regular audits and updates to ensure relevance.
- Plan and perform regular model updates that capture evolving business complexity in current models
- Challenge current models to ensure relevance and accuracy of outputs.
- Test outputs and accuracy of models to ensure relevance.
- Use data and analytic insights to provide input into improving customer experience through a better understanding of the customers context to identify monetisation opportunities and monitoring implementation of business decisions to recommend enhancements utilising statistical modelling and data analysis.
- Validate, interpret and create reports and presentations for data analytics management and relevant stakeholders.
- Review and assist more junior Quantitative Analysts with processes and models.
- Adhere to model building policies, standards, frameworks, and governance process.
- Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification.
- Understand and ensure implementation and adherence to Privacy business requirements, legislation and policy.
- Ensure reporting of any Information Privacy Incidents and escalate appropriately for resolution of Privacy and Protection Audit, Findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
- Provide input into creation of delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
- Assist in analysis of available data to identify information commercialization opportunities that have not been explored to address business needs and revenue options.
- Assist in productionilisation of analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
- Analyse information requirements, availability and quality of data to feed into management for resolution.
- Contribute to the development of core analytical capabilities or model libraries using advanced statistical, quantitative or econometric techniques and utilize as appropriate.
- Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
- Participate in relevant project related to the businesses overall analytical needs and opportunities.
- Assist as SME for analytics applying own understanding of the operations of the business product or service.
- Determine the business questions that need be answered and determine appropriate analytics models for utilization.
- Source and do some preparation (20-30%) of relevant data sources for analysis.
- Translate business requirements into tangible models utilizing own understanding of the business value of projects, models and processes.
- Develop and apply analytical algorithms and methods to build, test and implement robust mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e., reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision-making.
- Build models that analyze processes to recommend areas for optimization to achieve cost savings, revenue generation or efficiency improvements for the business.
- Document and audit relevant processes.
- Document and implement models to address specific business requirements.
- Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
- Deliver within broad parameters.
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
- Engage in cross-functional relationships to obtain and to provide work support.
- Identify, control and escalate potential risks which may lead to increased costs.
- Manage costs or expenses within approved budget to achieve cost efficiencies.
- Deliver against operational and cost targets.
- Prioritise resource allocation to minimise and reduce wastage.
- Develop, encourage and nurture collaborative relationships across the FRG.
- Assess own performance through seeking timely, and clear feedback and request training where appropriate.
End Date: August 15, 2025
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Job Description
- Hello Future Marketing Portfolio Manager II
- FNB Retail Marketing is looking for a dynamic and highly skill Portfolio Marketing Manager to join their team.
- The incumbent will be required to provide strategic partnership to relevant Business Unit EXCOs by assessing business needs, offering marketing solutions, advising and directing the input into the development of relevant marketing programmes in line with the business strategic direction through the marketing value chain (consulting, programme leadership, strategic solutioning, development, execution and reporting and measurement.
- The PM II plays a key role in ensuring marketing efforts are aligned with business goals and customer needs, contributing to the success of campaigns aimed at driving customer engagement and product adoption.
Campaign Support and Execution
- Support the Segment Team in the planning and execution of product launches, service rollouts, and marketing campaigns.
- Coordinate the development of marketing assets (e.g., digital banners, print materials, social media content) by working closely with the creative team and external agencies.
- Ensure that all marketing materials are on-brand, aligned with the go-to-market strategy, and meet the objectives of the campaign.
- Manage the day-to-day activities related to the rollout of marketing campaigns, including timelines, deliverables, and approvals.
Cross-Functional Collaboration
- Collaborate with internal teams, including Product Development, Digital Marketing, Sales, and Communications, to ensure all go-to-market initiatives are delivered seamlessly.
- Act as the liaison between internal teams and external agencies, ensuring that all stakeholders are aligned and working towards common goals.
- Work with the Channel & Sales Team to ensure they have the necessary collateral, training, and information to support the marketing campaigns and product launches.
Agency and Vendor Coordination
- Support in managing relationships with advertising, media, and content agencies, ensuring timely delivery of creative assets and campaign materials.
- Assist in the preparation of creative briefs for external partners, ensuring clarity in messaging, campaign objectives, and deadlines.
- Monitor agency performance and ensure that all deliverables meet the expected quality standards and timelines.
Marketing Content Development
- Assist in the development of content marketing materials, including blogs, social media posts, email newsletters, and product brochures, in collaboration with the content team and external partners.
- Ensure that all content is tailored to specific customer segments and is consistent across different marketing channels (online and offline).
- Coordinate the distribution of content across multiple channels, including the bank’s website, social media, email, and in-branch displays.
Performance Tracking and Reporting
- Track the performance of campaigns and product launches by monitoring key metrics such as customer engagement, product uptake, and lead generation.
- Work with the Analytics Team to gather customer data and insights to refine marketing activities and enhance the effectiveness of campaigns.
Budget Management Support
- Assist the GTM team in tracking campaign budgets, ensuring that marketing activities are executed within the allocated resources.
- Monitor spending across marketing initiatives and ensure proper allocation of funds for advertising, creative development, and media buying.
- Prepare budget reports and updates, highlighting any potential risks or overspending.
Skills and Qualifications:
- Educational Background: Bachelor’s degree in marketing, Business, Communications, or a related field.
Experience:
- 4-5 years of experience in Marketing, Advertising and Media (incl. digital), of which 2-4 must be in campaign management, ideally within the financial services or retail sector.
- Experience working with advertising agencies and coordinating cross-functional marketing projects.
Marketing Skills:
- Understanding of digital marketing channels (social media, email, web) and experience in content creation.
- Ability to manage campaign timelines and ensure smooth execution across multiple teams and vendors.
- Analytical Skills: Ability to track campaign performance, analyze data, and report on results.
- Project Management Skills: Strong organizational skills and the ability to manage multiple projects simultaneously.
- Communication Skills: Excellent written and verbal communication skills, with the ability to work effectively across teams and with external partners.
- Teamwork: Collaborative mindset with a proactive, hands-on approach to problem-solving.
- Results-driven, focused on delivering successful marketing campaigns that align with business objectives.
End Date: August 16, 2025
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Job Description
- To create testing procedures for complete programs within a suite of programs
- To provide input into test plans, writing test cases and conducting testing and to create test plans and test cases for testing the functionality of a system against business requirements to prevent errors/defects in the live system
Hello future Test Analyst.
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
- As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Create test plans and test cases for the functionality of a system to prevent errors in the live system.
- Grasp and apply new information with ease and identify new areas of learning.
- Cut to the core of issues and apply effective analysis, logic, and creativity to implement solutions.
- Build sound relationships based on trust and openness.
- Engineer and leverage processes and technologies to meet business needs.
- Produce consistently high-quality outputs within agreed deadlines.
- Recognise interdependencies and collaborate with others to achieve shared goals •
We would love to see applicants who can:
- Identify products for assessment in the software review process.
- Define appropriate tests, including test data.
- Manage test data by documenting results to identify flaws.
- Liaise with the software development team.
Qualifications:
- Have a certificate or Diploma in computer science, information systems, or related fields.
- Are accredited with an ISTQB Certification.
- Have experience in or have a strong desire to move into management.
- Have 2+ years of experience in a similar environment.
Dare to imagine the change with us if you are:
- An adaptable problem solver who does not fear change but thrives from it.
- A disruptor in your field of IT expertise
- An initiative taker who identifies opportunity and improves
- Known for your delivery track record.
- Wanting to be in a career that makes meaningful contribution to your and other people's lives.
We’ll make a good match if you’re:
- Curious - you're driven by always wanting to know more and learn more.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
- A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
- Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.
You’ll benefit from our changeable benefits like:
- Opportunities to network and collaborate.
- Inspiring work environment
- Work that is challenging
- Space to make a difference.
- Opportunities to innovate.
- Conditions that are flexible
- Focus on health and wellbeing (onsite wellness center, gym and crèche at our main campus to innovative employee wellbeing and financial fitness programmes)
- Resources to help you with your professional development.
- Generous leave policy
- Preferential employee banking rates
- When it comes to learning and development, we encourage our changeable to expand their knowledge, on their own, with others, in person or online.
- As for our workspace, it is immersive, collaborative, and energetic because at FNB, innovation is our lifeblood and change in our DNA.
End Date: August 16, 2025
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
- Hello Future, Short Term Insurance Sales Consultant
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB Short term insurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Think outside the box, driven to write your own paycheck (basic plus commission)
- Have the ability to thrive under pressure and exceed targets in a sales environment.
- Build sound relationships based on trust and openness (Internal and External)
- Produce consistently high-quality outputs within agreed deadlines
You will be an ideal candidate if you:
- Are a go getter with a positive and unbeatable mindset.
- Have a minimum of 1 year sales experience with a proven track record.
- Have a valid matric
- Have an RE5
- Have full FAIS qualification
- Have CPD credits
You will have access to:
- Opportunities to network, collaborate and learn
- A challenging working environment with growth potential
- Opportunities to innovate, explore and make a difference
We can be a match if you are:
- Adaptable and curious
- Hard working and dedicated
- Thrive in a collaborative, highly pressurized environment
- Team player and willingness to go the extra mile
End Date: August 15, 2025
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Job Description
- To ensure effective movement, collection, integration, storage, and provisioning of data to meet business objectives through sound understanding of business unit requirements and frequent collaboration with relevant stakeholders (such as Enterprise Architecture, Database and Solution Architects, Business Intelligence Developers, Data Scientists and Product Owners, etc.)
- To provide required support within guidance of set processes and procedures to ensure effective movement, collection, integration, storage and provisioning of data to build solutions and meet business objectives through understanding of business unit requirements and collaboration with relevant stakeholders.
Data Engineer I– Job Profile
- Hello future Data Engineer,
- Welcome to FNB, the home of the #changeables. We design shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen.
- As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
You will be an ideal candidate if you:
- Have a relevant degree in Computer Science, Information Technology, or a related field.
- Have 1 - 3 years of experience in data engineering
- Have advanced SQL experience
- AWS Redshift + S3 (advantageous)
- Have experience in Microsoft Suite – SSIS, SSRS (nice to have)
- Have experience in ETL – for design or use current ETL’s (having Ab-Initio skill advantageous)
- Have hands on Data Warehousing experience
- Have SAS and Teradata experience
- Control-M
- Have proven experience in data engineering or a similar role.
- Possess a strong understanding of data integration, storage, and provisioning.
- Are familiar with big data technologies and analytic infrastructure.
- Have excellent problem-solving skills and attention to detail.
Are you someone who can:
- Contribute to cost efficiencies through responsible utilization of work-related resources.
- Establish relationships with relevant individuals and departments to deliver on work expectations.
- Produce high-quality work by adhering to predefined standards and procedures in accordance with compliance and governance standards.
- Conduct research on emerging technologies and recommend and implement technologies that improve cost-effectiveness and systems flexibility.
- Manage user acceptance testing (UAT) and associated signoff through change control.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Confer with end users, business, or senior management to understand business requirements for complex development or enhancements Assist with gap analysis and business cases including cost and effort analysis.
- Execute remediation actions as agreed with business and update required system components.
- Work with enhanced processes and procedures to maintain operational efficiencies
- Deliver work in an accurate manner to ensure consistent results
- Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
- Adhere to quality standards, turnaround times and company policies and procedures
- Acquire and collect data via ETL (Extract, Transform and Load) processes from source systems into the Reservoir and Enterprise Data warehouse, adhering to the appropriate data platform standards.
- Integrate data from multiple sources through the enterprise data platform architecture to meet the business objective.
- Develop and maintain physical data marts and databases.
- Automate tasks related to data pipelines for the deployment of operational analytics.
- Prepare and provision data for advanced analytical modelling by data scientists (as and when applicable).
- Perform data quality assessments and introduce monitors and alerts to ensure data quality is maintained throughout all managed systems.
- Create change scripts and set scripts up to be ready and implemented in production.
- Utilize various components and tools which make up the data platform for enhanced service delivery.
- Assist and work on projects to roll out and support to team members
- Identify and utilize opportunities to assess and improve own performance
- Contribute to teamwork and inclusivity within own team
- Complete relevant administration, reporting and updating of information accurately and on time
You will have access to:
- Opportunity to work in a leading financial services company.
- Challenging Working
- Opportunities to innovate
- Collaborative and inclusive work environment.
- Continuous learning and professional development opportunities.
We can be a match if you are:
- Passionate about data engineering.
- Eager to contribute to the financial services sector.
- Able to work collaboratively with cross-functional teams.
- Strong in communication skills to interact with stakeholders at various levels.
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to do so.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
End Date: August 15, 2025
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Job Description
- Implements a program of technology projects to ensure that program goals are accomplished
- Hello Java Developer,
- Welcome to the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud with people that make it happen.
- As a Java Developer, you will be in a team where experts come together and ignite effective change.
Are you someone who can:
- Application Development: Design, develop, test, and maintain Java-based applications to support back-office operations and customer service functions Interface
- Management: Develop and manage interfaces that enable staff to perform sales and servicing tasks efficiently.
- Collaboration: Work closely with other developers, business analysts, and stakeholders to gather requirements and deliver solutions that meet business needs.
- Maintenance: Provide ongoing maintenance, support, and enhancements in existing systems and platforms.
- Innovation: Stay up-to-date with the latest industry trends and technologies to ensure our solutions are cutting-edge and efficient.
- Code Quality: Write clean, maintainable, and efficient code while following best practices and standards.
- Troubleshooting: Debug and resolve technical issues as they arise, ensuring minimal disruption to business operations.
As a #Changeable you will have access to:
- Opportunities to network and collaborate.
- Work that is challenging
- Opportunities to innovate.
- Flexible working environment
- Deep focus on health and wellbeing
- Coaches and mentors to help with your professional development.
- A very Generous leave policy to cater for your individual needs.
- Preferential employee banking rates that include Vehicle and Home loans. For more details see attachment
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
- A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
- Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.
You'll be an ideal candidate if you:
- Are you very proficient in Java and Java EE. Knowledge of other programming languages is advantageous.
- Are experienced in System Design & Development methodologies.
- Are proficient in Atlassian (i.e., JiRA) software suite (to your advantage)
- Have a BSC Computer Sciences, BSC Informatics or related degree.
- 3+ years related experience
- Tech Stack:
- MySQL
- Hibernate and Springboot
- Jenkins
- Docker
- Java 8/11
- CI/CD
- Mavern and Gradle
- GIT
End Date: August 18, 2025
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Job Description
- To build, optimise and implement innovative quantitative analytical methodologies, procedures, and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, under guidance against predicted results and deliver according to set processes and procedures.
Hello Future Data Scientist I
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- The FNB CRO Interactions and Risk Analytics business unit is responsible for leveraging data and analytics to enhance risk management practices. It focuses on developing data-driven insights to identify, assess, and mitigate risks across the organization. The unit also ensures compliance with data governance standards, supports the implementation of risk policies, and collaborates with other business units to integrate analytics into risk management processes. Overall, it plays a key role in fostering a data-driven culture within the risk management framework at FNB.
Are you someone who can:
- Ensure compliance is adopted in terms of systems and procedures as laid out by business.
- Source and do some preparation (20-30%) of relevant data sources for analysis.
- Translate business requirements into tangible models utilizing own understanding of the business value of projects, models and processes.
- Develop and apply analytical algorithms and methods to build, test and implement robust mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e., reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision-making.
- Build models that analyze processes to recommend areas for optimization to achieve cost savings, revenue generation or efficiency improvements for the business.
- Document and audit relevant processes.
- Document and implement models to address specific business requirements.
- Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
- Deliver within broad parameters.
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
- Engage in cross-functional relationships to obtain and to provide work support.
- Identify, control and escalate potential risks which may lead to increased costs.
- Manage costs or expenses within approved budget to achieve cost efficiencies.
- Deliver against operational and cost targets.
- Prioritise resource allocation to minimise and reduce wastage.
- Develop, encourage and nurture collaborative relationships across the FRG.
- Assess own performance through seeking timely, and clear feedback and request training where appropriate.
You will be an ideal candidate if you:
Minimum Qualification:
- B Degree Mathematics, Statistics, Computer Science, Actuarial Science, Econometrics a related field (honours preferable), Engineering or Pysics
Experience:
- 1 to 3 years' experience in coding
- SAS, SQL and Python coding skills and experience will be highly advantageous
- Experience with automation would be advantageous
- Desirable experience: data manipulation, data mining, modelling and building analytical solutions using machine learning techniques.
You will have access to:
- Opportunities to network and collaborate.
- Challenging work environment.
- Opportunities to innovate.
We can be a match if you are:
- A self-starter
- Agile
- Analytical
- Team Player
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
End Date: August 16, 2025
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Job Description
- To ensure there is implementation of the Group’s compliance frameworks and programmes in consultation with business ensure conformance and adherence with regulations and delivers through a team of Compliance resources/specialists.
- Ensure adherence of organisation policies and procedures, especially regulatory and ethical standards.
- Perform regular audits, design control systems and help to design and implement company policies.
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analysing trends and data.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
- Implement, monitor, and control business processes according to quality standards; policy; and compliance and governance requirements in area of accountability.
- Ensure the development, alignment, mapping, and implementation of end-to-end processes aligned to the customer journey map.
- Research, enable and consult on improvements and opportunities to harness technology and platform enablement.
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
- Monitor customer feedback reports and align processes to maximise efficiencies.
- Analyse and interpret regulation and legislation and using a risk-based approach. Identification and risk rating of applicable laws and regulations for responsible business units.
- Development and implementation of compliance/legislative universe for responsible business units.
- Development and implementation of Compliance Risk Management Plans (CRMPs) for core legislative and regulatory provisions.
- Compiling monitoring plans indicating the compliance monitoring methodology used and the frequency thereof.
- Compiling monitoring reports on the results of monitoring.
- Incident reporting, to ensure timeous escalation of compliance risks and incidents Interpret regulation and legislation and assist business units with practical implementation thereof.
- Advise and provide guidance to management on systems, policies, processes, and controls implemented to enable compliance.
- Research and communicate applicable legislative developments to all stakeholders.
- Assist with the promotion of a culture of compliance and awareness and actively participating in compliance projects and training initiatives.
- Provide training on regulatory requirements to channels.
- Ensure implementation of relevant policies, governance, and practice standards across the business.
- Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
- Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes.
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
- Provide input into the development of the business area tactical strategy in achievement of the overall business strategy.
- Develop and implement an area operational plan in achievement of Business objectives.
- Responsible for implementing and enforcing the organisation's or business units' compliance programme.
- Maintains awareness of regulatory framework and specific obligations within Financial Advisory and Intermediary Services (FAIS) Act, code of conduct, and requirements.
- Consults on an on-going basis with operational managers to ensure conformance with applicable laws and regulations covering diverse fields.
- Manages, oversees, and monitors Financial Advisory and Intermediary Services (FAIS) compliance to ensure that representatives comply with all financial soundness requirements, licence conditions and annual levies.
- Performs statistical sampling and monitoring.
- Maintains register of representatives and informs Registrar of any changes. May have supervisory responsibilities. May be responsible for the control Anti-Money Laundering regulations.
- Ensures compliance with and oversight of ongoing statutory regulatory requirements. This responsibility includes monitoring and validation of investor files, technical and documentary support to investor teams, updating of operational procedures and participation in compliance committees.
- Develop, encourage, and nurture collaborative relationships across area of specialisation.
- Display and encourage an appreciation of teamwork and inclusivity.
- Manage team performance in achievement of business objectives.
- Participate in planned activities that are appropriate for own and employee development.
Requirements
- The candidate must have a Postgraduate degree in Law or equivalent qualification.
- 3 -5 years’ related experience as a compliance officer in the financial services industry.
- A good understanding of the legislation governing the short-term insurance industry.
End Date: September 1, 2025
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Job Description
- Hello Future Business Intelligence Analyst
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Provide support and input into tactical business strategies and execute on relevant business intelligence (BI) projects / BI initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
- Integrate data assets (i.e. outcomes from data science and, data and analytics teams) to business.
- Extract data from various sources for the purposes of data profiling in order to create the technical BI requirements (e.g. source to target).
- Liaise with Business Analyst and relevant stakeholders to produce BI business requirement (BRS) documentation and submit to relevant stakeholders for sign off.
- Analyse derived information to create value added knowledge of the bank's products, channels, service levels, trends, or customers for business and operational informed decisions.
You will be an ideal candidate if you:
- Have a Degree or Diploma in computer science, information systems, or related fields
- Have 3 to 5 years of experience in a similar
You will have access to:
- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate
You can be a match if you can:
- Provide expertise to relevant stakeholders in area of specialization.
- Provide support in setting the intellectual agenda for the team (in consultation with the necessary stakeholders) and creating conceptual frameworks across multiple projects.
- Share knowledge and ideas into new or improved data product for the Business Intelligence environment.
- Maintain BI repository.
End Date: August 17, 2025
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Job Description
- Hello Future Finance Manager II
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our Central Reporting talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Partner with stakeholders in the provision of financial insights and guidance into the operational and general decision making and debates.
- Monitor and coach behaviours that ensure a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
- Manage and monitor the applications and effectiveness of the business's financial information systems.
- Coordinate the budget preparation and manage the process throughout the budget period in accordance with guidelines and assumptions. Monitor and report variance analysis to support decision making and guide management in taking corrective action on budget variances.
- Record, interrogate and manage costs with associated drivers in the production, analysis and use of information for decision-making in the business.
- Plan and apply relevant principles to accurately record, adjust and reconcile financial transactions and events.
- Maintain appropriate supporting documentation according to professional financial accounting and reporting standards.
- Prepare and report on the business's operations and financial conditions. Manage the business unit reporting systems for management, project or performance reporting and implement optimal processes to deliver management information according to the reporting cycle.
- Maximise productivity through efficient planning of people and processes to drive optimal utilisation of available resources; identify and implement improvements to accounting and reporting processes.
- Manage the interrelationships between various systems, data and other resources to ensure effective project planning and delivery.
- Review and prepare tax returns to ensure accuracy, completeness, and compliance with applicable tax legislation and regulation; provide advice and solutions to business tax matters.
- Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
- Plan and manage performance, skills development, succession and talent management and culture of team in order to improve performance and competence.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
You will be an ideal candidate if you possess:
- Qualification - Qualified CA and/or CIMA
- Experience - 3 to 5 years of working experience in financial field post qualification
- Additional Knowledge - Experience in financial services industry
You will have access to: (Benefits of the role)
- Opportunities to network and collaborate
- Challenging Working environment
- Opportunities to innovate
We can be a match if you are: (Behavioural attributes)
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
End Date: August 17, 2025
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Job Description
To provide advice, support and/or sales through excellent service and solutions delivery and product knowledge to ensure an excellent banking experience for customers
- Act responsibly with work related resources in order to contribute to cost containment
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate
- Assist with profit growth for the business through sales and acquisition of new clients
- Support sales through analysis of client portfolio and pro-active client engagement
- Understand and proactively engage to optimise client in terms of benefits, fees, returns and so forth
- Identify sales opportunities and ensure effective management of the leads pipeline
- Report on transactional and process activities within set guidelines to provide timely information for decision making
- Comply with relevant statutory, legislative, policy and governance requirements
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information
- Address customer needs in order to meet or exceed customer expectations
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
- Achieve expected financial targets and uphold associated service levels
End Date: August 15, 2025
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Job Description
- This role will be best suited to a candidate with strong Corporate and Leisure Travel experience as a senior consultant, who is looking for a new challenge, assisting direct clients with their online flight, car and hotel bookings within a Travel Contact Centre environment.
- In this role, you will be responsible for assisting with the servicing (changes, refunds) of existing bookings made by our clients online, as well as assisting with new reservations (car rental, flights, hotels), if the service cannot be booked online. The role will also be responsible for troubleshooting booking errors / failures that a customer may experience, with efficient resolution provided.
- You will love consulting with clients on the phone as well as over email and Live Chat and enjoy building lasting relationships with our valued clients.
Hello, Future Travel Agent I
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in eBucks Travel, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Offer your strong Corporate and Leisure Travel experience as a senior consultant, whilst assisting our reward clients with their online flight, car and hotel bookings
- Assist with the management of client’s bookings using your extensive domestic and international fares and ticketing experience, coupled with a high understanding of airline fare rules
- Build relationships and rapport with your customers, whilst assisting with the servicing and management of their online bookings or offline bookings
- Show initiative and be solution orientated in troubleshooting and resolving booking errors or failures that our customers may experience
- Provide exceptional and professional customer service in a fast-paced environment, over phone, email or chat with tight deadlines
You will be an ideal candidate if you have:
- Matric Certificate or equivalent
- Related Travel qualification or Travel Diploma
- Extensive knowledge and proficiency in Galileo or Amadeus
- Minimum 7 years working experience as a senior travel consultant, with strong Fares and Ticketing experience
- Solutions-orientated, adept at handling difficult customer interactions in a fast-paced environment
- Strong destination, travel product and industry compliance experience and knowledge
- Extensive domestic and international fares experience, coupled with a high understanding of airline fare rules
- Experience with domestic and international manual re-issues and EMD’s, from Point to Point to Complex
- Proactive approach to travel booking management (e.g. flight schedule changes, cancellations / airline queue management etc)
- Ability to manage multiple requests daily and resolve efficiently and professionally, within the prescribed SLA.
- Aptitude for internal IT and CRM systems (training will be provided on internal systems)
- Ability to achieve the individual targets set and aligned to Performance Goals
- Anticipating client’s challenges and proactively solving
- Attention to detail with a high level of accuracy.
- Excellent written and verbal communication skills in English; additional languages are a plus.
Personal Attributes
- Tech Savvy with confidence in using multiple systems simultaneously
- Process driven, with strong ethics
- Able to work under pressure and meet deadlines with strict SLA adherence
- Great communication skills
- Self-motivated and shows initiative
- Self-starter who works well in a team
- Able to work responsibly when unsupervised
- Collaborates well with other departments
- Ability to actively listen and extract relevant, key information
- Passion for learning
- Able to take direction, as well as motivate own choices.
End Date: August 15, 2025
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Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor
- Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
- As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
- You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
End Date: August 15, 2025
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Job Description
- Hello future - Banking Advisor - Affluent
- Welcome to FNB, the home of the chargeables. We design shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our Private Banking & Advisory Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Proactively manage a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfillment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
- Build sound relationships based on trust and openness.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through ensure effective management of the leads pipeline.
- Consistently produce high-quality outputs within agreed deadlines.
You will be an ideal candidate if you:
- Minimum Qualification - RE5 Certificate with a Degree NQF7 level in Finance or Accounting
- Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.
- A person must not be unrehabilitated insolvent.
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working Opportunities to innovate.
We can be a match if you are:
- Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
- Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
- Comply with relevant statutory, legislative, policy and governance requirements and set processes and procedures related to specialization.
End Date: August 31, 2025
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Job Description
- To deliver exceptional experience and education to Private Wealth clients on basic wealth creation, accumulation and overall protection tactics to increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
- Private Wealth Advisor
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our Private Banking and Advisory Team, you will be surrounded by unique talent, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Responsibilities:
- Provide appropriate banking and financial solutions across an allocated portfolio of clients
- Conduct client reviews within the context of client engagements and market all financial services solutions within the relevant business offering
- Identify Local and Offshore fiduciary opportunities and advise on client philanthropy
- Identify and utilise opportunities for revenue growth to deliver on sales targets
- Achieve revenue and profit targets by growing portfolio base, providing independent holistic advice and solutions that ensure revenue and profit growth
- Develop, encourage and nurture collaborative relationships within FNB and/or across the First Rand Group
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
- Deliver internal and external customer service excellence through adherence to quality service standards
- Prevent wastage and identify process improvements to contain and reduce costs
You will be an ideal candidate if you:
- Relevant Degree in - Degree in Finance, Economics or Accounting (CFP preferred).
- Have 3 to 5 years’ experience in a Investment, Financial Planning, Wealth Management, and client facing environment as a Financial Advisor (Banking experience will be an advantage).
- The following sub-category 1 financial products is essential and must be signed off supervision.
- 1.3 Long-Term Insurance subcategory B1
- 1.4 Long-Term Insurance subcategory C
- 1.5 Retail Pension Benefits
- 1.14 Participatory Interests in a Collective Investment Scheme
- 1.17 Long-term Deposits
- 1.18 Short-term Deposits
- 1.22 Long-term Insurance subcategory B1-A
- Full understanding of money management principles
- Sound working knowledge of required business-related systems.
- Sound working knowledge of Banking and Financial Services Regulatory requirements.
- Knowledge on wealth management creation and accumulation
- Wealth protection or risk knowledge
- Excellent project management skills and able to plan and organize work independently.
- Proven track record in servicing a portfolio of clients and in acquisition of new relationships.
- Excellent knowledge of global financial markets and current affairs
- Ability to match client needs with appropriate product solutions.
- Sound knowledge of the Bank's risk and other mandates to ensure exercising good commercial judgment while representing the Bank's and the shareholders’ interests always.
You will have access to:
- Full understanding of money management principles.
- Servicing a portfolio of clients and in acquisition of new relationships.
- Compliance to legislative and audit requirements and adherence to relevant processes.
- Participate in planned activities that are appropriate for your own development.
- Building working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
End Date: August 22, 2025
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Job Description
- To manage the claim from notification to completion as well as support the claims assessor in their core function and other internal and external customers
Hello Future Claims Administrator,
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Provide support to Claims assessors whilst ensuring accurate investigation and validation of simple claims
- Contribute to teamwork and inclusivity within own team
- Identify and utilize opportunities to assess and improve own performance
- Ensure operational excellence through the delivery of work processes according to defined quality standards
- Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization
- Build and maintain stakeholder relationships
- Deliver customer service through adherence to quality service standards
- Contribute to cost efficiencies through responsible utilisation of work-related resources
- Optimise work through the application of learning experiences
- Understand business policies, regulations and procedures and comply to Corporate Governance
You will be an ideal candidate if you have:
- Overseeing Tracing of beneficiaries upon awareness of a trigger event
- Regular follows up with beneficiaries and/or tracing companies
- Once traced, advising of and following up on claims documents
- Assessment of Pro-active claims (CLP, ULP and CL)
- Provide action items and planning to manage the queues
- Manage SLA and provide reporting
- Matric
- At least 1 -2 years claims experience
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment that is progressive and agile
- Opportunities to innovate where initiative is taken and owned end to end
We can be a match if you have the following:
- Adaptable and curious
- Have a proven successful track record.
- Thrive in a collaborative environment.
- Detail-oriented
- Proactive and accountable
- Calm under pressure
- Collaborative mindset
- Flexible and adaptable in a dynamic work environment
End Date: August 15, 2025
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Job Description
- Hello Future Data Scientist II
- Welcome to FNB, the home of the #changeables. We design shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- To plan, build, optimise and implement innovative quantitative analytical methodologies, procedures, products and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, with minimal guidance.
Are you someone who can:
- Develop and apply analytical algorithms and methods to build, test and implement robust mathematical models and analytical solutions that address business problem, opportunities and improve business outcomes i.e., reduced risk and costs, increased profitability, optimized efficiency and to facilitate strategic decision-making.
- Build models that analyze processes to recommend areas for optimization to achieve cost savings, revenue generation or efficiency improvements for the business.
- Document and audit relevant processes.
- Document and implement models to address specific business requirements.
- Translate business requirements into tangible models utilizing own understanding of the business value of projects, models and processes.
- Plan and perform regular model updates that capture evolving business complexity in current models
- Maintain ownership of models through regular audits and updates to ensure relevance.
- Challenge current models to ensure relevance and accuracy of outputs.
- Test outputs and accuracy of models to ensure relevance.
- Adhere to model building policies, standards, frameworks, and governance process.
- Use data and analytic insights to provide input into improving customer experience through a better understanding of the customers context to identify monetisation opportunities and monitoring implementation of business decisions to recommend enhancements utilising statistical modelling and data analysis.
- Validate, interpret and create reports and presentations for data analytics management and relevant stakeholders.
- Review and assist more junior Quantitative Analysts with processes and models.
- Ensure own ethical usage of information that complies to restrictions applied for privacy and sensitivity classification.
- Understand and ensure implementation and adherence to Privacy business requirements, legislation and policy.
- Provide input into creation of delivery plans for achievement of outputs / deliverables in collaboration with business stakeholders to understand information requirements for strategy delivery and define metrics that track performance.
- Assist in analysis of available data to identify information commercialization opportunities that have not been explored to address business needs and revenue options.
- Assist in productionilisation of analytics in the approved FirstRand architecture by translating technical data information into practical business information that addresses identified needs.
- Analyse information requirements, availability and quality of data to feed into management for resolution.
- Contribute to the development of core analytical capabilities or model libraries using advanced statistical, quantitative or econometric techniques and utilize as appropriate.
- Collaborate with numerous departments across the business to aid them in the proper use of data to ensure delivery of desired operational results.
- Participate in relevant project related to the businesses overall analytical needs and opportunities.
- Assist as SME for analytics applying own understanding of the operations of the business product or service.
- Determine the business questions that need be answered and determine appropriate analytics models for utilization.
- Source and do some preparation of relevant data sources for analysis.
- Conduct appropriate manipulation and analysis of data to pro-actively identify and meet needs of the business for the purpose of future work and to ensure high information-quality and reliability across the business.
- Deliver within broad parameters.
- Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in.
- Engage in cross-functional relationships to obtain and to provide work support.
- Identify, control and escalate potential risks which may lead to increased costs.
- Manage costs or expenses within approved budget to achieve cost efficiencies.
- Deliver against operational and cost targets.
- Develop, encourage and nurture collaborative relationships across the FRG.
- Assess own performance through seeking timely, and clear feedback and request training where appropriate.
- Take all necessary actions to ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Ensure implementation of relevant policies, governance and practice standards across the business.
- Maintain expert knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
- Ensure compliance is adopted in terms of systems and procedures as laid out by business.
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
- Innovate by finding the best fit solution for the situation such as the flexibility of delivery and customised solutions which result in more efficient outcomes.
- Ensure reporting of any Information Privacy Incidents and escalate appropriately for resolution of Privacy and Protection Audit, Findings, Complaints, Incidents, Investigations and Privacy and Protection Assessments.
Technical Skills:
You will be an ideal candidate if you:
- Minimum Qualifications: Bachelors degree in Mathematics/Stats/Engineering/Computer Science/Econometrics/Physics/Actuarial Science/BMI/Analytics. Honours and Masters degree will be an advantage.
- Experience: 3/5 years relevant experience
- Building credit models
- Presentation skills
- Stakeholder engagement
- Negotiation
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment.
- Opportunities to innovate.
End Date: August 15, 2025
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Job Description
- To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem
Hello Future Systems Analyst
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our tech team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
- Ensure system, process and efficiency improvements (including innovations)
- Analyse system technical requirement
- Conduct a system requirement risk assessment
- Define, develop and document how business systems interface functionally
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation
- Control expenditure and identify process improvements to contain and reduce costs
- Develop, encourage and nurture collaborative relationships across area of specialisation
- Display and encourage an appreciation of teamwork and inclusivity
- Participate in planned activities that are appropriate for own development
- Ensure development and continuous value add improvement to operational processes
- Compile reports that track progress and guide business to make informed decisions
- Manages risks in own area of responsibility
- Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
You will be an ideal candidate if you:
- Have a BCom, B.Eng., BSc Eng., BSc Informatics, or related degree
- Minimum 3 years System Analysis experience
- Have experience with API design & Database design
- Can write technical requirements
- Extensive experience engaging with third parties, creating specifications, logging projects and work requests
- Advance knowledge of the full SDLC
- Have programming experience (advantageous)
You will have access to:
- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate
We can be a match if you are:
- Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
- Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
End Date: August 18, 2025
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Job Description
- To interpret the business requirement specification and translate into a detailed system design specification to enable the development of innovative, flexible and efficient solution of a business problem
Hello Future Systems Analyst II
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talent team FNB Fiduciary, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Participate in the creation of and fleshing out of business requirements
- Analyse requirements and design an appropriate technical solution with the assistance of our Architects and Developers
- Be responsible for designing databases, API contracts, API logic as well as front-end user journeys (UX screens provided)
- Produce logical, technical, and functional specifications from business requirements
- Collaborate and work on enhancements to existing systems and work on projects from the ground up for brand new solution implementations
You will be an ideal candidate if you:
- Have OO UML skills
- Have technical experience in Java, Agile, API, Databases, Integration, WebServices and TOGAF are highly advantageous
- Have a BCom, B.Eng., BSc Eng., BSc Informatics, or related degree
- Have experience with API design & Database design
- Can write technical requirements
- Are accredited with a TOGAF certification (advantageous)
- Have programming experience (advantageous)
You will have access to:
- Opportunities to network and collaborate
- Challenging Working
- Opportunities to innovate
End Date: August 16, 2025
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
End Date: August 14, 2025
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
- Connect with our customers by living up to our brand promise of how we can help you? at all times.
- Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
- Always conduct themselves in an ethical manner.
- Adhere to the TCF (Treating Customer fairly) principles in all that you do.
- Identify and sell/cross sell products aligned to customer needs.
- Maximise channel optimisation opportunities identified aligned to customer needs.
- Ensure activities support cost containment and reduction.
- Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
- Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
- Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
- Demonstrate behaviour in support of the organisational values.
- Takes accountability for own performance, personal and career development.
- Improve knowledge and competencies by completing training specific for role as per eCareers.
- Contribute to the overall effectiveness and success of the team.
- Maintain an ability to adapt to ever changing business and customer needs.
End Date: August 15, 2025
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Job Description
- To design, develop and enhance processes within the business to ensure resource and operational alignment with business strategies to ensure business value through the optimal integration of policies, processes, people, and technology by proactively analysing, researching, designing, and implementing efficient and effective business process solutions to achieve our business objectives.
- Provide input into the budget and manage and report on budget usage that reflects delivery of planned work within agreed parameters.
- Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
- Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards.
- Provide input into the development of the business area tactical strategy in achievement of the overall business strategy Develop and implement an area operational plan in achievement of Business objectives.
- Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability.
- Ensure implementation of relevant policies, governance and practice standards across the business. Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements.
- Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findigns and changes.
- Develops an understanding of risks and risk management approaches.
- Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks.
- Educates others and makes suggestions for improvements.
- Networks and participates in specialist risk forums where required.
- Apply project planning and process engineering methodologies and techniques to plan, elicit, define, and analyse processes to understand process efficiency and effectiveness (quality, cost, risk, innovation, customer experience, end-to-end depth and breadth of impact).
- Analyse, document, operationally improve, signoff and publish baseline processes and standard operating procedures (Current State).
- Apply process engineering and improvement methodologies and techniques that focuses on the design or redesign of current processes to improve efficiency and effectiveness, (quality, cost, risk, innovation, customer experience, end-to-end depth and breadth of impact) in an appropriate manner.
- Investigate, analyse, and develop opportunities into comprehensive business cases with a strong emphasis on efficiency gains, cost savings, improved quality and / or customer experience.
- Develop presentations and present business cases to business stakeholders in order to formalise business cases into a prioritised project / initiative.
- Optimise processes to execute business case benefits.
- Apply business analysis methodologies and techniques to document, validate and manage requirements and ensure the potential solution will efficiently and effectively fulfil the requirements of the stakeholders.
- Translate tactical practice plans in defining, delivering and continuously improving appropriate processes, solutions, services and systems for the practice.
- Align services and solutions to meet business strategic, skills development and related talent enablement requirements.
- Measure process changes to ensure unit cost calculations and turnaround times are accurate, to continuously identify opportunities to improve the process and ensure quality of delivery are obtained.
- Identify key metrics for measurement after implementation.
- Process design development and enhancements within the business to ensure resource and operational alignment with business strategies and optimise processes to execute business case benefits.
- Monitor client service reports and align processes to maximise client satisfaction and cost effectiveness.
- Monitor and evaluate plans, focusing on results and measuring attainment of outcomes.
- Develop new insights into situations and apply innovative solutions to enable organisational improvements.
- Translate business strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
- Design and develop Business Process solutions in line with business requirements and service ad-hoc requests for information from clients within the required timeframe and specification.
- Provide handover to the relevant execution team responsible for delivering on approved initiative / project.
- Provide input into and to participate where applicable in the solution and technical development, testing, training, change management and communication work streams.
- Perform Root Cause Analysis where process breakdowns are experienced and develop countermeasures.
- Extract data from various sources and convert it into meaningful information that can enhance the effectiveness of business decisions.
- Analyse derived information to create value added knowledge of FirstRand's products, channels, service levels, trends, or customers.
- Identify key metrics for measurement after implementation and report on the results.
- Manage existing reports / dashboards through the ongoing production of business process outputs to ensure consistent information supply in the required format / frequency
- Participate in planned activities that are appropriate for own development
- Display and encourage an appreciation of teamwork and inclusivity
- Develop, encourage and nurture collaborative relationships across area of specialisation
Education and Experience
- Grade 12 (Matric)
- Tertiary Qualification in Computer /Engineering/ Information Technology (Degree and a Postgrad)
- 5 + Years of Experience in the field (Insurance)
- Financial Background Experience will be an Advantage
End Date: August 17, 2025
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Job Description
- Hello Future Data Modeller C
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
- To provide expertise, advice and support by executing data modelling standards, principles, frameworks and tools within area of accountability; under guidance and supervision designing and developing of logical and physical data models and databases to meet the needs of the organisation's information systems and business requirements; and coordinate and proritise data modelling within business area.
Are you someone who can:
- Maintain the data dictionary internal and external to the data model.
- Maintain the business glossary internal and external to the data model.
- Optimize and update logical and physical data models to support new and existing projects.
- Ensure that the source to target mapping is done in accordance with the requirement.
- Maintain business rules within the data model. Maintain all model related metadata.
- Develop best practices for standard naming conventions and coding practices to ensure consistency of data models.
- Recommend opportunities for reuse of data models in new environments.
- Work with data transformation teams to ensure that the model design and development is properly communicated.
- Review modifications to existing data modeling software to improve efficiency and performance.
- Manage the flow of information between departments using the data model design.
- Assure transformation rules are maintained, accurate and consistent.
- Validate business data objects for accuracy and completeness.
- Evaluate data models and physical databases for variances and discrepancies.
- Control expenditure and identify process improvements to contain and reduce costs.
- Participate in planned activities that are appropriate for own development.
- In terms of tooling we have an in house STM (Source to target mapping tool ) which we use and we would like for someone to identify or leverage other tools that the bank is already using.
You will be an ideal candidate if you:
- Qualification: IT Degree
- Experience: 3/5 years relevant experience
You will have access to:
- Opportunities to network and collaborate.
- Challenging Working
- Opportunities to innovate.
End Date: August 14, 2025
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Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor
- Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
- As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
End Date: August 16, 2025
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Job Description
- To maintain and enhance Business Architecture within the relevant business area; work closely with the technical architects to ensure the data, solution and application architecture is in line with the business architecture; and implement according to enterprise strategy, business strategy and platform thinking.
- Establish and enforce business architecture standards and practices across the organization.
- Monitor and evaluate the impact of changes in business architecture on the overall enterprise architecture.
- Work with IT architects to ensure that technology solutions align with business needs and architecture principles.
- Ensure that business processes and architecture are resilient and can adapt to changes in the business environment
- Provide Business Architecture subject matter expertise and thought leadership and act as an agent for change.
- Promote the architecture at all relevant levels to obtain buy-in or required approvals.
- Develop, maintain and enhance Business Architecture within the relevant business area and ensure effective implementation thereof.
- Design and implement new or cutting-edge systems, solutions and processes and initiate innovations and changes aligned to business strategy based on area of accountability.
- Develop, encourage and nurture collaborative relationships across area of specialization.
- Participate in planned activities that are appropriate for own development.
- Develop strategy and ensure alignment to business strategy and platform thinking.
Education and Experience
- Bachelor’s or Postgrad Degree in Business Administration, Information Systems, Computer Science, or related field.
- Experience with business process modeling, business capability mapping, and business strategy development.
- 5 Years of Experience as a Business Architect
- Familiarity with architecture frameworks like TOGAF, Zachman, or similar.
- Experience in managing or leading cross-functional teams.
- Knowledge of relevant technologies, tools, and platforms that support business architecture.
- Experience with business process modelling, business capability mapping, and business strategy development
- Certifications in Business Architecture or Enterprise Architecture (e.g., TOGAF,Zachman...etc).
End Date: August 17, 2025
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Job Description
- To drive business change that delivers value through the structured implementation and delivery of projects against time, resource, money and scope constraints
Hello Future Project Manager
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FR Life Assurance Projects, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Manage complex projects in a constantly changing environment.
- Motivate and lead project teams across various levels and various phases of a project life cycle and SDLC.
- Manage conflicting priorities and time effectively to deliver results.
- Manage and maintain project documentation, identify potential risks and issues ensuring RAID logs and status dashboards are updated
- Manage stakeholder communication and reporting at all levels
- Plan the overall programme and monitor progress to ensure that milestones are being met across various projects and programmes
- Oversees multiple projects, ensuring adherence to PMO governance standards, change control processes and align with the organisation’s strategic goals.
- Oversee programme and project teams to ensure project delivery plan and assign tasks for cross-project collaboration.
- Ensure alignment between business requirements and technology solutions
- Identify and participate in activities that are appropriate for own development as lifelong learner
You will be an ideal candidate if you:
- Have a CAPM, PMP or any Project management certification or qualification.
- Have a minimum of 5 years’ experience in managing medium to complex projects affecting several systems and teams.
- Have a minimum of 5 years’ experience in an agile and waterfall environment.
- Proficient in project management tools like Jira, Confluence etc
- Proven delivery of digital transformation, system migration, pr legacy modernization projects
- Ability to work collaboratively in a team and adapt to a fast-paced environment
End Date: August 15, 2025
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Job Description
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
Hello Future Branch Advisor
- Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.
- As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.
Are you someone who can:
- Build and maintain strong relationships with clients.
- Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
- Educate customers to the correct Banking platform aligned with their needs.
- Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
- Analyze customer data and recommend tailored solutions.
- Achieve sales results by providing contextual and integrated financial solutions to customers.
- Conduct yourself in an ethical manner.
- Takes accountability for own performance, personal and career development.
- Show empathy with customers.
- Stay updated on industry trends and product knowledge.
You will be an ideal candidate if you possess the following:
- NQF4 qualification or higher
- 1-2 years’ experience in Client Services Support and delivery
You will have access to:
- Opportunities to build relationships as part of a dynamic team.
- A challenging working environment
- Personal and professional growth
- Opportunities to have an impact in a local market as a brand ambassador.
You can be a match if you are:
- Customer Centric.
- Enjoy solving problems.
- Persuasive selling skills
- Able to understand rules in a regulated environment.
- Agile and Flexible
- Strong communication and interpersonal skills
- Have a results-driven attitude with a passion for exceeding targets.
- Have excellent Organisational skills and attention to detail.
End Date: August 12, 2025
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Job Description
- To submit exchange control applications to the South African Reserve Bank to motivate for payment releases and consult with branch and clients
- Hello Future Exchange Control Specialist
- Please note that this is a 6 Month's Fixed-Term Contract role.
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team in FNB Commercial Forex Advisory Services, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Role Purpose:
- Guided by the FRG Promises, to submit Exchange Control Applications to the South African Reserve Bank or the Firstrand Currency and Exchanges Team.
- To consult with Clients, Internal Stakeholders and Branches to resolve all Exchange Control related matters
- Ensure payments are authorised in accordance to South African Reserve Bank rulings and that the compliance aspect is managed in term of laid down policies and procedures
Are you someone who can:
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by liaising with South African Reserve Bank on Exchange Control matters
- Attend to the submission of Exchange Control applications to SA Reserve Bank daily and Vet all transactions in terms of Exchange Control Rulings
- Complete and submit Exchange Control Returns as and when required
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.
- Vet payments daily and ensure that all documents are validated and imported on the system accurately in line with the Exchange Control Rulings
You will be an ideal candidate if you:
- Have a minimum of an NQF 5 qualification in Finance, Compliance or related field
- Have 3 - 5 years’ experience in an Exchange Control environment
- Have experience in a Customer Service environment
You will have access to:
- Opportunities to network and collaborate
- A challenging working environment
- Opportunities to innovate
We can be a match if you are:
- Adaptable and curious
- Attentive to detail
- Thrive in a collaborative environment
- Client-centric
End Date: August 16, 2025
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Job Description
- The Project Manager is responsible for directing and coordinating projects by applying governance structures, methodologies, reporting dashboards and relevant project management applications to ensure that project objectives are met.
- This role manages resources throughout the different project lifecycle stages
Manages project prioritisation on departmental and divisional level
- Align project activities to business goals and manage project target and budget goals, whilst ensuring effective control of costs to increase cost efficiency through Projects.
- Keep project sponsors and other key stakeholders informed of project progress and other relevant project information.
- Enable service delivery through implementing systems and processes to improve service with the most effective projects and implement quality systems and metrics for measuring project success.
- Comply with governance in terms of legislative and audit requirements.
- Participate the planning, designing, development and maintenance of project deliverables by obtaining and documenting quotes/bids, evaluating proposals for specification compliance and make recommendations plus reviews and/or inspect work for quality, accuracy, and completeness.
- Supervise and coordinate all project-related services and by implementing all maintenance and general procurement of materials and parts, schedule services or installations and oversee that such services, repairs or installations are accomplished in a safe and timely manner.
- Ensure projects are delivered on time and within budget and scope, by producing project plans, manage, drive, and facilitate the delivery through various work streams and the work stream leaders of the project.
- Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data of all projects.
- Scope change management and Change Control, Project Administration and Document Management.
- Manage personal development to increase own skills and competencies.
Required Experience and Qualification
- 3-5 Years experience in a Project Environment
- Bachelor of Commerce Project Management Qualification
- Experience in a Bank or Financial Institution (Advantageous )
End Date: August 15, 2025
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Job Description
- Hello Future Financial Manager II
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change
- Partner with the business in providing finance services, insights, tactical strategy and associated delivery plans to support operational implementation and enable the business to achieve its financial objectives.
Responsibilities
- Define, develop and maintain policies, procedures, standards and frameworks to efficiently manage practice and provide thought leadership.
- Define and implement internal and external financial reporting processes and documentation requirements for both individual entities and groups according to professional financial accounting and reporting standards.
- Analyse, plan and manage costs (including product pricing or supply chain analysis) to support implementation of business strategies.
- Translate business strategy into financial targets and tactical plans, and support execution.
- Interpret and make effective management decisions using benchmarking, trends, and other planning and forecasting methods; develop and implement improvements to the planning processes.
- Establish and ensure effective and consistent modelling, planning and forecasting processes across business unit(s) and identify and implement best practices in these processes.
- Benchmark business performance internally and externally; deliver benchmark management information to specific needs to allow decision-making that pushes performance boundaries.
- Design and implement a control framework to ensure the integrity of operations, financial and accounting practices.
- Anticipate and apply and policies/procedures to manage and control both financial and non-financial risks to which the business unit(s) might be exposed.
- Assistance with monthly VAT reconciliation and quarterly tax packs.
- Manage end to end finance projects involving a segment, business unit, function or country/region from strategy articulation through to systems / programme design and implementation.
- Manage and monitor risk to ensure that all processes fall within the risk and audit guidelines. Investigate and implement measures to correct audit findings.
- Apply and monitor governance to ensure that all processes and documentation on model rules and assumptions are aligned with technical committee and costing steerco guidance and methodologies.
- Manage the preparation and assessment of tax returns and issues; provide advice, particularly around technical tax issues that are non-routine and/or complex and interpret and evaluate the implications of new tax legislation and of existing legislation to new business situations.
Other Duties for this role will Include the following:
- Re-imagining costing models to benefit and promote the adoption of platform across Retail, Commercial, Broader Africa and even external users.
- Developing market related pricing strategies to benchmark against competitors
- Construction of value-add income statements that articulate the benefit of running on the platform.
- Identification and tracking of key business KPI’s for each of the different teams and for the overall business.
- Play the role of a business partner and collaborating with different teams across the group to ensure financial requirements are met.
- Prepare bespoke monthly reporting which will assist in highlighting areas of focus that enhance decision making. Includes preparation of Exco, Manco and Opsco reporting packs.
- Responsible for preparation and tracking of business cases.
- Analyse incoming charges monthly and ensure accuracy and validity.
- Oversee monthly reconciliation processes.
- Manage the yearly budget and rolling forecast process.
- Assist with the month end process & review thereof – includes statutory and compliance processes.
- Review and sign-off work of staff.
- Provide support to the Finance Head and stand-in where necessary
- Evaluate processes within all these teams in order to streamline them.
- Implement internal controls, policies & procedures.
- Assisting junior staff to implement processes and how to “work smarter”
- Assist with any ad-hoc projects (finance or business) that may be assigned from time to time ·
Additional Requirements
- In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.
Qualifications and Experience
- CA SA (2 years post articles)
- Bachelors Degree in Finance , Accounting or related field – 5 years working experience in a similar environment (Tech , Data and Finance hybrid)
- BSC Honours/or related
- Experience in managing people
- Advanced Excel knowledge and experience
- PowerPoint knowledge and experience
- SQL & PowerBI knowledge an advantage
- Financial & Value Management
Behavioral Competencies:
- Strong analytical and technical mind-set
- Business partnering and senior stakeholder management.
- Accountable with ability to make decisions
- Team Management
- Constructive problem solving
- Ability to see the big picture
- Innovative & able to apply “fresh” thinking
- Ability to interpret and visualise large datasets
- Tech savvy with business understanding
- Critical thinker
End Date: August 18, 2025
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Job Description
- To assist in proactively managing a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
- Welcome to FNB, the home of the changeables. We design shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our Private Banking & Advisory Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
- Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Proactively manage a portfolio of affluent clients with a team of Private Bankers through provision of analysis, research, sales and service fulfillment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
- Build sound relationships based on trust and openness.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Understand and market all financial services solutions within the relevant business offering.
- Assist with profit growth for the business through ensure effective management of the leads pipeline.
- Consistently produce high-quality outputs within agreed deadlines.
You will be an ideal candidate if you:
- Minimum Qualification - RE5 Certificate with a Degree NQF7 (FSCA Approved) level in Finance or Accounting
- Experience - 2 to 3 years’ experience within a Sales/Service area of a financial environment, Banking would be preferred.
- A person must not be unrehabilitated insolvent.
End Date: August 31, 2025
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Job Description
- To provide efficient and effective administration support to ensure the smooth running of a functional area
Hello Future Administrator (Fixed Term Contract)
- Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
- As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
- Provide efficient and effective administration support to ensure the smooth running of a functional area.
You will have access to:
- Opportunities to network and collaborate.
- A challenging working environment
- Opportunities to innovate.
Are you someone who can:
- Manage costs / expenses within approved budget to achieve cost efficiencies.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
- Resolve all customer queries efficiently, and within agreed timelines.
- Deliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutions.
- Monitoring of changes in laws, regulations, initiatives and relevant industry practices, drafting and implementation of appropriate interventions.
- Comply with governance in terms of legislative and audit requirements.
- Set up and maintain filing systems for the business unit to ensure efficient service is provided.
- Maintenance of all administrative processes for the department's operational activities.
- Provide efficient and effective administration support to ensure accuracy in the functional area.
- Provide timeous and accurate management information.
- Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase.
End Date: August 13, 2025
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Job Description
- To provide relevant support to the Executive and Business Unit in their daily professional or personal life so that they may focus on high-level tasks
Job responsibilties
- Act responsibly with work related resources to contribute to cost containment
- Effectively plan and schedule manager's activities to continuously improve quality and service delivery within area
- Continuously assess own performance, seek timely and clear feedback and request development where appropriate
- Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards
- Deliver on contracted performance objectives according to set procedures and agreed service level agreements
- Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service
- Build and maintain stakeholder relationships
Additional requirements:
- Minimum qualification: NQF level 6
- Minimum experience: 3-5 years
- Excellent administration skills
- Excellent stakeholder management skills
End Date: August 16, 2025
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Job Description
- To assist in proactively managing a portfolio of Private Wealth Clients with a team of Private Bankers through provision of analysis, research and sales and service fulfilment with the intent of identifying additional opportunities for banking new clients and growing a portfolio of existing clients through effective stakeholder management.
- Act responsibly with work related resources in order to contribute to cost containment.
- Achieve expected financial targets and uphold associated service levels.
- Deliver exceptional and high-quality advice that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
- Provide sound services and recommendations based on customer and client needs, current information and trends.
- Develop and manage key stakeholder relationships that enable achievement of operational objectives.
- Ensure growth and increase in customer base by managing existing clients, generating new leads and growing active customer account base.
- Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
- Provide an efficient administration service through careful and timeous planning, reporting and updating of all relevant information.
- Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialisation.
- Compile reports that track progress and guide business to make informed decisions.
- Ensure effective management of the leads pipeline.
- Support sales through analysis of client portfolio and pro-active client engagement.
- Contribute to innovation by finding faster and more accurate ways of working.
- Assist with profit growth for the business through sales and acquisition of new clients.
- Understand and market all financial services solutions within the relevant business offering.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
- Develop, encourage and nurture collaborative relationships across the FRG.
End Date: August 15, 2025
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