Claims Administrator at FNB South Africa

Job Description

• To manage the claim from notification to completion as well as support the claims assessor in their core function and other internal and external customers

Hello Future Claims Administrator, 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FR Life Assurance, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Provide support to Claims assessors whilst ensuring accurate investigation and validation of simple claims
• Contribute to teamwork and inclusivity within own team
• Identify and utilize opportunities to assess and improve own performance
• Ensure operational excellence through the delivery of work processes according to defined quality standards
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization
• Build and maintain stakeholder relationships
• Deliver customer service through adherence to quality service standards
• Contribute to cost efficiencies through responsible utilisation of work-related resources
• Optimise work through the application of learning experiences
• Understand business policies, regulations and procedures and comply to Corporate Governance

You will be an ideal candidate if you have:

• Overseeing Tracing of beneficiaries upon awareness of a trigger event
• Regular follows up with beneficiaries and/or tracing companies 
• Once traced, advising of and following up on claims documents
• Assessment of Pro-active claims (CLP, ULP and CL)
• Provide action items and planning to manage the queues
• Manage SLA and provide reporting
• Matric
• At least 1 -2 years claims experience

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where initiative is taken and owned end to end

We can be a match if you have the following:

• Adaptable and curious
• Have a proven successful track record.
• Thrive in a collaborative environment.
• Detail-oriented
• Proactive and accountable
• Calm under pressure 
• Collaborative mindset
• Flexible and adaptable in a dynamic work environment

End Date: August 15, 2025