Momentum Metropolitan Holdings, formerly MMI Holdings, is a South African-based financial services group was established on 1 Dec 2010, through the merger of Metropolitan and Momentum. We are specialists in long and short-term insurance, asset management, savings, investments, healthcare administration, health risk management, employee benefits and reward...
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Role Purpose
- Build, strengthen and maintain relationships with key stakeholders and act as key contact to stakeholders regarding queries, products and services.
Requirements
- Matric or equivalent
- Business related qualification
- 3 - 5 years’ experience in a client engagement, sales or client service environment with proven knowledge of client engagement principles and practices
- Exposure to the health insurance and/or insurance industry
Duties & Responsibilities
- Build and maintain good relationships with various stakeholders (e.g. clients, brokers, partners) so the business can maximise value from these relationships.
- Understand stakeholders' problems and challenges and identify ways the business could better address those needs
- Interact with stakeholders to explain products and service offerings, address queries and strengthen their satisfaction with the business.
- Assess level of client satisfaction with current products and services and make recommendations to address shortcomings.
- Function as a trusted and loyal advisor regarding business challenges stakeholders are facing, by identifying competitive threats and recommending helpful strategies to help them realise their business goals.
- Analyse all benefits, risks, and costs of proposed strategies to determine whether they are viable.
- Provide information to internal teams to capitalise on opportunities to up-sell or cross-sell services and products, based on insight generated in stakeholder engagements and needs.
- Provide excellent service in order to maintain a positive reputation for the business.
- Resolve any escalated complaints in a prompt and professional manner to maintain good relationships and stakeholder satisfaction.
- Identify and report process and system failures and enhancements to improve stakeholder experience
Competencies
- Interacting with people
- Establishing Rapport
- Convincing people
- Articulating information
- Providing insights
- Developing strategies
- Managing tasks
- Conveying self-confidence
Deadline:22nd August,2025
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Role Purpose
- Support the business through the implementation of relevant marketing activities in alignment with strategic business objectives.
Requirements
- Matric
- Bachelor’s degree in Marketing/Communications and or equivalent relevant qualification
- 3 - 5 years’ experience as a Marketing Specialist or similar relevant role (essential)
- Hands on experience using marketing data analytics tools (essential)
- Experience in Financial Industry (desirable)
Duties & Responsibilities
- Develop marketing operational plans based on the marketing strategy per product and audience.
- Effectively implement marketing projects and activities according to the marketing plan to reach the strategic marketing objectives.
- Effectively prepare, design, produce and implement marketing campaigns / projects to reach the audience through appropriate channels including print, digital, online, web and broadcast mediums.
- Prepare all go-to-market messages and material to ensure that the right message is communicated to the market to fulfil the strategic plan.
- Copy writing, editing and proof reading to a determined level to hand over to copy writer for all marketing campaigns including advertising, social media etc.
- Conduct market research to determine insights about consumer requirements, habits and trends.
- Liaise with external vendors to execute promotional events and campaigns.
- Analyse, measure and present insights on the success of marketing campaigns / projects and produce reports for stakeholders.
- Brief service providers on project requirements and ensure delivery within agreed timelines.
Competencies
- Generating ideas
- Developing expertise
- Producing output
- Meeting timescales
- Challenging ideas
- Inviting feedback
- Establishing rapport
- Showing composure
Deadline:22nd August,2025
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Role Purpose
- Perform detailed analysis, document processes and perform user acceptance testing to support development of innovative solutions to enable business objectives.
Requirements
- Business Analysis certification (e.g. BABOK, CBAP).
- Information Technology, Business Analysis or related Degree/Diploma.
- BABOK.
- IIBA.
- 1-3 Years’ Business Analysis or related experience (e.g. Testing or Business Systems Analysis).
- Healthcare and wellness experience beneficial.
- Experience in working with cross-functional project teams will be beneficial.
- Understanding of process design (solution architecture, process mapping, entity diagram mapping, etc.).
- IT methodology (e.g. Agile, Waterfall, etc.).
- Basic understanding of UX and UI design principles.
- Business acumen.
Duties & Responsibilities
- Gather and document business requirements from stakeholders, including product owners, end-users, and IT teams.
- Assist in the development of business cases.
- Map and evaluate business processes to suggest improvements.
- Assist in testing and validating solutions (e.g. UAT).
- Collaborate with IT teams to design and implement technology solutions to support business needs.
- Support project planning and coordination activities.
- Help prepare training materials and provide user support.
- Continuously learn and adapt to new tools and methodologies.
Competencies
- Articulating Information.
- Examining Information.
- Documenting Facts.
- Adopting Practical Approaches.
- Meeting Timescales.
Deadline:21st August,2025
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Role Purpose
- To lead and support advanced cost accounting functions including expense forecasting, budgeting, cost analysis, and financial reporting. The Senior Cost Accountant will play a pivotal role in guiding decision-making by providing expert insight on cost control mechanisms, financial trends, and compliance, while acting as a key liaison between the business and finance functions.
Requirements
- BCom in Accounting, Cost and Management Accounting, or Finance (NQF 7).
- 4–6 years’ experience in cost/management accounting, including experience in a financial services or life insurance environment.
- Strong knowledge of cost allocation models and budgeting processes.
- Advanced Excel skills; exposure to PowerBI, JDE, IDU, ClickView preferred.
Preferred:
- CIMA or CA(SA)
- Listed company experience.
- Familiarity with procurement systems and cost allocations.
Duties & Responsibilities
Cost Management & Analysis
- Perform advanced cost analysis to identify risks, inefficiencies, and areas for financial improvement.
- Lead the monthly and annual budgeting processes, ensuring accuracy, feasibility, and strategic alignment with business objectives.
- Maintain and improve cost allocation methodologies (e.g., activity-based costing) and ensure allocations are aligned with business structures and legal entities.
- Drive scenario planning and forecasting to manage financial risks and support strategic planning.
- Analyse and report on monthly expenditure trends, headcount analysis, and budget variances with actionable insights.
Financial Control & Reporting
- Oversee monthly and year-end closing processes in collaboration with the Cost Accountant Manager.
- Ensure integrity of the fixed asset register and general ledger accounts.
- Maintain cost accounting systems and recommend process improvements.
- Provide timely, accurate, and insightful financial reports and commentary to support strategic decision-making.
- Support compliance with JDE, IDU, and procurement system governance and controls.
Stakeholder Engagement
- Act as a finance business partner to senior leaders and non-financial managers, translating financial data into meaningful insights.
- Lead the resolution of complex queries from business units, JDE, and procurement processes.
- Collaborate cross-functionally to ensure smooth financial operations, transparent communication, and strategic alignment.
- Contribute to finance team development, knowledge sharing, and process documentation.
- Promote a high-performance culture by modeling leadership behaviors, delivering results, and driving innovation.
Competencies
- Business acumen & financial insight
- Strategic thinking & analytical ability
- Strong interpersonal and stakeholder management skills
- Excellent written and verbal communication
- Drive for results & innovation
- Risk awareness & governance
- Ability to work under pressure and manage complexity
Deadline:15th August,2025
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Role Purpose
- The Scrum Master plays a pivotal leadership role in guiding Agile teams toward high performance. This role supports multiple fast-paced IT development teams with diverse technical expertise and team cultures, to ensure consistent delivery of business value. Through clear direction, proactive facilitation, and a commitment to continuous improvement, the Scrum Master will lead the teams using Agile and Agile project management principles, focusing on iterative delivery.
Requirements
Qualifications, Experience and Knowledge
- Formal Agile certification (CSM, PSM I/II, TKP, PMI-ACP, ICP) Agile Certified Practitioner or equivalent, with 5+ years' experience in an Agile delivery role.
- Demonstrated experience managing Agile projects and leading cross-functional teams in high-pressure environments.
- Understanding of software development, Agile principles and project management, particularly for data application development.
- Computer literate, including competency with Jira, Office365, MS Teams, SharePoint, Excel, and MS PowerPoint.
- Experienced working with different frameworks within Agile, particularly SAFe, Scrum and Kanban.
- Exhibit Lean-Agile leadership, with a solid understanding of Lean and Lean principles and the ability to propagate this into the teams and the organization.
Duties & Responsibilities
Delivery leadership & Agile leadership
- Apply Agile principles to deliver business value through iterative, incremental releases that are small, usable, and aligned with user needs
- Championing a customer-focused approach by ensuring that work is prioritized that will deliver business value and have real user impact
- Facilitate adaptive planning, balancing short-term sprint goals with longer-term product and business objectives
- Proactively identify and manage delivery risks, cross-team dependencies, ensuring alignment with PI objectives and stakeholder expectations in a dynamic, fast-paced environment
- Facilitate communication between agile teams and product owners of internal and external business units to develop solutions that support business needs
- Understand project goals to maintain alignment and encourage open communication within the team and with external stakeholders
- Support the line manager with time management activities, including coordinating timesheet submissions and ensuring accurate tracking of team availability and capacity
- Support the Application Manager in compiling and presenting monthly reports on team performance, delivery metrics, and overall team health
Team Leadership & Agile Facilitation
- Guide the teams in applying Agile practices to build trust, transparency, and accountability
- Facilitate Agile events (i.e., Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives) with a focus on purpose, engagement, and outcomes
- Foster self-organizing teams, empowering them to make delivery decisions and improve their way of working
- Teach problem-solving techniques and help the team become better problem-solvers for themselves
- Promote a sustainable pace of work by helping teams balance delivery pressure while maintaining team health
- Support the team in removing impediments quickly and effectively to maintain flow
- Collaborate with Product Owners, Business Analysts, and development teams to support the elicitation, refinement, and documentation of software requirements, ensuring alignment with agile delivery goals and customer value
- Help the team coordinate the delivery of business objectives by aligning team efforts and goals within the context of Program Increment (PI) Objective to ensure timely execution within delivery timelines
Continuous Improvement & Agile Culture
- Establish feedback loops using retrospectives, metrics, and direct engagement to drive a culture of inspect-and-adapt
- Encourage technical excellence, collaboration, and peer learning to help foster a culture of discipline and craftsmanship that is the hallmark of effective Agile teams
- Use Agile metrics (e.g., velocity, cycle time, throughput) to promote visibility and enable data-informed decisions
- Build a high-performing team – focus on ever-improving team dynamics and performance
- Cultivate psychological safety and emotional resilience in the face of delivery and team challenges
Team and Stakeholder Engagement & Visibility
- Ensure consistent communication with business stakeholders regarding team progress, delivery timelines, and blockers
- Facilitate coordination and communication between teams especially in the Scaled agile environment
- Ensure the visibility of team output, linking delivery back to measurable business value
- Facilitate inclusive and informed decision-making through structured workshops, alignment sessions, or PI planning (where applicable)
Operational Support & Delivery Stability
- Monitor and maintain awareness of operational support and BAU demands where it may impact sprint commitments
- Proactively help balance unplanned work, support incidents, and project deliverables without derailing team momentum
- Collaborate with technical leads, analysts, and external teams to manage production risks and improve team responsiveness
Competencies
Competencies and Skills
- Excellent people, management and leadership skills.
- Well versed in conflict management, addressing issues before they impact productivity.
- Highly self-motivated and resourceful, with critical thinking skills to proactive approach problem-solving.
- A strong ability to work independently while driving team success.
- Excellent communication skills, both written and verbal.
- Remote facilitation skills to effectively manage hybrid meetings and events.?
- Establish and maintain excellent working relationships with all team members and business partners.
- Able to thrive in a fast-paced, dynamic environment.
- Able to manage multiple responsibilities effectively, adapt to shifting priorities, and remain focused under pressure in demanding environments.
- Understanding software engineering best practices and basic architecture concepts like service orientated architecture and object-orientated analysis and design will be an advantage.
- Experience in data environment, investment and financial industry will be an advantage.
Deadline:18th August,2025
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Role Purpose
- To ensure best practice is followed in providing medical care and treatment.
Requirements
- Matric.
- Registered Nurse is essential.
- 2-3 years’ experience within the managed care industry.
- Excellent understanding of the scheme products and legislation.
- Effective management of scheme rules in line with clinical guidelines.
- Knowledge of PMB guidelines.
- Telephonic etiquette.
Duties & Responsibilities
- Attain daily KPI of 70 –;meet the prescribed number of calls(240 seconds Handling time per call).
- Maintain quality customer service.
- Bin management turn-around time of 48 hours.
- Implementation of policies / protocols related to scheme benefits.
- Benefits in and out of hospitalis appropriately controlled.
- Exclusions are correctly and consistently applied.
- Positive relationships are built and maintained with hospitals and providers.
- Appropriate referral to case management team.
Competencies
- Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group.
- Anticipates, meets and exceeds client's needs by creating long lasting relationships that support the client value proposition,supports their financial wellness and ensures client centricity.
- Drive a sense of urgency, focus,accountability, agility and execution to deliver business results.
- Actively leads change, does what is right for the business and drives continuous improvement through8 innovation.
- Prioritises the business interests of MMH and invests in the success of the group by aligning effort across divisions.
- Persuades, convinces, influences and inspires others, both within MMH and externally to win support,loyalty and gain commitment to the purpose of MMH.
- Manages self and relationships with others effectively, deals with ambiguity, uncertainty and pressure, and provides perspective in difficult situations. Is sensitive to individual and cultural differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.
Deadline:20th August,2025
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Role Purpose
- Manage and motivate the Call Centre team in order to deliver an excellent client experience and support the achievement of sales targets.
Requirements
- Minimum entry level qualification equivalent to Grade 12/NQF4 qualification.
- Degree in Commerce or Business Management (preferred).
- FSB recognised qualification listed on Board Notice 268 of 2014 to fulfil the duties of a compliance Key Individual and be registered at the FSB.
- FAIS Key Individual Regulatory Exam Level 1 passed.
- FAIS Representative Regulatory Exam Level 5 passed.
- Ability to speak African languages.
- 5 years' experience in Call Centre Management.
Duties & Responsibilities
- Develop action plans and initiatives to drive sales, motivate team and improve performance.
- Based on department targets determine sales targets for teams.
- Collaborate with Managers to develop action plans to achieve sales targets and business goals.
- Drive the achievement of production targets for the call centre through the implementation of initiatives and campaigns. Collaborate with Quality Assurance to coach
- Managers to increase productivity, compliance and quality of calls in their areas.
- Regularly assess team performance against targets and implement actions to increase performance.
- Analyse, identify trends and report on team performance and productivity.
- Implement measures to address nonperformance within the team.
- Identify operational efficiencies and make recommendations for improvement.
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
- Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after sales service.
- Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
- Provide regular reports on delivery ofservices against agreed service level agreements and in terms of overall client targets.
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organisational values.
- Select and recruit suitably qualified talent in line with Employment Equity principles and MMI values
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
- Execute effective workforce planning practices to ensure that staffing requirements are accurately forecasted.
- Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
- Effectively manage performancewithin the team in order to ensure business objectives are achieved.
- Encourage innovation, change agilityand collaboration within the team.
- Control the budget for area, including the authorisation of expenditures and implementation of financial regulations.
- Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
- Plan and implement a cycle of medium term improvements to drive pricing of services and products.
- Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
- Implement and provide feedback on the effectiveness of financial policy, practice and procedures: preventing illegal, unethical or improper conduct.
- Implement risk management, governance and compliance policies in own practice area, to identify and manage governance and risk exposure liability.
- Investigate reported wilful acts of non-compliance to organisation policy and practice and report on findings.
Competencies
- Articulating information
- Developing strategies
- Empowering individuals
- Exploring possibilities
- Generating ideas
- Interacting with people
- Making decisions
- Providing insights
Deadline:26th August,2025
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Role Purpose
- Develop and implement an employee engagement strategy that aligns the business purpose and vison to the employee experience.
Requirements
- BA Communication or related degree
- Degree/ Honours in Communications or Marketing (Desirable)
- 3-5 years’ experience in a similar role
- Project Management/ Coordination experience (Advantageous)
- Experience working with creative partners in the development of engagement campaigns
- Experience in employee engagement initiatives conceptualisation and implementation
- Sound knowledge and understanding of the HC environment and value chain.
- Understands the insurance industry and drivers of business success
- Proficient written and verbal communication skills
- Knowledge of employee engagement, employee experience
Duties & Responsibilities
- At Momentum Group Finance and Group Risk Management, we are looking for an Employee Engagement Specialist to join our HC Task Team. This role is central to shaping and delivering initiatives that connect employees to our purpose, strengthen our culture, and enhance the employee experience across the business. You will partner with leaders, Human Capital, and creative teams to design and implement strategies, campaigns, and events that inspire, inform, and engage our people.
Key responsibilities include:
- Develop and deliver employee engagement and internal communication strategies aligned to business needs and people priorities.
- Create campaigns, messaging, and creative content that bring our purpose, values, and culture to life.
- Design and deliver initiatives that build both the employer brand and the employee brand experience.
- Partner with leaders, managers, and Human Capital teams to embed engagement practices into the employee lifecycle.
- Produce content for a variety of channels, with a focus on impactful digital communication for hybrid work environments.
- Manage engagement projects from concept to delivery, ensuring timelines, budgets, and quality standards are met.
- Plan and deliver internal events, experiences, and campaigns that connect and motivate employees.
- Build and maintain strong relationships with stakeholders to ensure alignment and successful delivery of engagement outcomes.
- Measure, analyse, and report on the effectiveness of engagement and communication initiatives, using insights for continuous improvement.
- Stay informed on trends and best practices in employee engagement and internal communication.
Competencies
What you’ll need to succeed in this role
To thrive as an Employee Engagement Specialist, you’ll bring a mix of strategic insight, creativity, and people skills. You’ll be able to connect with employees across all levels, translate organisational goals into engaging initiatives, and manage projects from concept to delivery. The following core competencies will help you excel:
- Interpersonal Skills – Build trust and rapport with employees at all levels, acting as a bridge between staff and leadership.
- Communication – Communicate clearly, empathetically, and persuasively, both in writing and verbally, to drive engagement initiatives and share feedback effectively.
- Data Analysis – Interpret employee surveys, feedback, and performance metrics to identify trends, opportunities, and areas for improvement.
- Strategic Thinking – Design and implement long-term engagement strategies that align with organisational goals.
- Event Planning & Program Management – Plan and deliver recognition programs, team-building events, and initiatives that boost morale and connection.
- Change Management – Lead or support culture and change initiatives, helping employees adapt positively and remain engaged through transitions.
- Collaboration – Work closely with HR, leadership, and other departments to ensure engagement strategies are integrated across the organisation.
Deadline:18th August,2025
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Role Purpose
- Accurately control and process financial information and prepare financial reports and analysis to enable business processes in respect of investment accounting.Manage a team of accountants and be able to review, guide and assist where necessary.
Requirements
- Degree in Financial Management or Accounting
- Completed Articles / Traineeship
- CA / CFA / ACCA / CIMA (advantageous)
- At least 7 – 10 years experience in accounting and or investments
- At least 3 - 5 years management experience
- At least 3 years Insurance experience
Duties & Responsibilities
- Management of the accounting and reporting function for investment assets for Guardrisk Insurance, Guardrisk Life and Guardrisk Microinsurance, being subsidiaries of Guardrisk Group (a subsidiary of the Momentum Group) and being licensed cell captive insurers.
- Manage a small team of accountants and provide assistance, support, training and transfer of skills.
- Oversee and assist in the accurate, efficient and timely capturing and reporting of investment transactions in the general ledger for the licensed cell captive insurers above.
- Review and /or prepare investment instructions, ensuring authorisation by correct level of authority in terms of company policies.
- Ensure adherence to investment mandates and ensure non-compliance is corrected and reported.
- Take accountability for the review and system allocation of investment returns to cell clients and various portfolios on each license.
- Compile or review monthly, quarterly and year-end reconciliations
- Identify, investigate, resolve and report any discrepancies.
- Provide support relating to investment related transactions to investment accountants, portfolio managers, portfolio accountants, actuarial team and other colleagues.
- Prepare and/or review quarterly reporting templates to various regulators (Prudential Authority, South African Reserve Bank etc.) and board committees.
- Prepare/provide guidance/review adhoc returns required from various regulators, management or Momentum Group.
- Contribute to the enhancement of systems, processes and controls in order to enhance financial management.
- Review and or prepare and provide necessary documentation to complete timely audit both for client and Guardrisk.
- Contribute to the audit process and resolve any audit queries within the set timelines.
- Preparation of annual budgets and monitoring monthly results against budget.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Identify operational and financial risks and assist in implementation of mitigating controls.
- Build and maintain relationships with internal and external stakeholders.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service within the organisation.
- Provide authoritative expertise and advice to external clients and internal stakeholders.
- Build and maintain relationships with external clients and internal stakeholders.
- Deliver on service level agreements made with internal and external stakeholders and clients.
- Make recommendations to improve client service within area of responsibility.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
- Contribute to continuous innovation through the development, sharing and implementation of new ideas.
- Take ownership for driving career development.
- Manage high risk and problematic financial issues in area of accountability and contribute to the development of policy.
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
- Implement and manage financial risk methodologies, techniques and systems and use to monitor and report on financial activities.
- Implement and provide feedback on the effectiveness of financial policy, practice and procedures preventing illegal, unethical or improper conduct.
Competencies
- Business Acumen
- Collaboration
- Client/Stakeholder Commitment
- Impact and Influence
- Drive for Results
- Self-Awareness and Insight
- Leads Change and Innovation
- Diversity and Inclusiveness
Deadline:27th August,2025
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Role Purpose
- Provide generalist Human Capital support across the ambit of the Human Capital value chain, in order to ensure that the business achieves its strategic objectives through people management.
Requirements
Qualification
- Matric/Grade 12.
- Bachelor's degree or equivalent qualification in a relevant field such as Human Resources, Industrial Psychology, Behavioural Sciences, or a related discipline (Essential)
- Honour's degree or equivalent qualification in a relevant field such as Human Resources, Industrial Psychology, Behavioural Sciences, or a related discipline (Desirable)
Knowledge
- Knowledge of relevant legislation, including the Employment Equity Act (EEA), Basic Conditions of Employment Act (BCEA), and Labour Relations Act (LRA).
- Knowledge of human resources policies and procedures.
Skills
- HR consulting skills
- HR operations skills
- Communication skills (written and verbal)
- Data analysis skills
- Stakeholder engagement skills
- Business acumen skills
Experience
- 3 - 5 years' experience in Human Capital consulting / generalist role
Duties & Responsibilities
Internal Process
- Deliver human capital (HC) consulting services to clients with a focus on optimising people related processes, improving employee engagement, and enhancing talent acquisition strategies.
- Actively participate in the implementation of the human capital (HC) strategy and agenda, focusing on aligning people solutions with specific business outcomes and goals.
- Facilitate the recruitment and onboarding process for new employees, ensuring a smooth transition into the organisation and alignment with company culture and values.
- Provide detailed psychometric assessment feedback to hiring managers involved in the recruitment and selection process to aid in making informed hiring decisions.
- Develop and implement initiatives that foster a positive work climate and culture, aiming to energise employees, a sense of purpose in their work, reduce work disruptions, and enhance overall employee productivity.
- Assist in the generation and validation of human capital (HC) reports, ensuring accuracy and completeness, and provide these reports to clients with a focus on highlighting key pertinent areas for their attention.
- Collaborate with relevant stakeholders to assist in the development and refinement of accurate and comprehensive job descriptions and role profiles.
- Collaborate closely with the Remuneration & Benefits team to facilitate benchmarking activities to ensure that the organisation's compensation and benefits packages remain competitive.
- Investigate, engage, and resolve queries independently and, when necessary, in collaboration with relevant stakeholders to ensure timely and accurate resolution.
- Manage general administrative tasks in collaboration with the Human Capital Assistant to ensure the smooth functioning of Human Capital operations.
- Provide expert advice, guidance, and support to Line Managers and employees on labour relations matters, ensuring that they are well-informed about relevant policies and procedures, and escalate issues when necessary.
- Implement effective employee relations practices and provide support for the resolution of employee relations matters to maintain a positive and productive workplace environment.
- Prepare for and represent the company in the Commission for Conciliation, Mediation and Arbitration (CCMA) proceedings, ensuring that the company's interests are safeguarded during conciliation meetings.
- Deliver comprehensive training sessions to capacitate line managers with performance excellence tools/processes and labour relations training.
- Support the business with performance excellence year-end and related processes in full compliance with established standards, policies, and procedures, contributing to accurate performance assessments and reviews.
- Assist and collaborate with the learning and development department to actively support the execution of the training plan, ensuring that employees receive the necessary development opportunities.
- Manage people related and/or human resources projects, initiatives and or interventions that are assigned, ensuring that they are executed according to established project plans and objectives.
- Facilitate and support the successful implementation of human capital (HC) projects as needed, and participate in cross-divisional collaboration on human capital (HC) projects to ensure their alignment with organisational goals.
Client
- Proactively build and nurture strong, productive relationships with key stakeholders, focusing on understanding their needs and providing tailored people related solutions.
- Cultivate and nurture strong, productive client relationships, focusing on understanding their needs and ensuring the successful delivery of services and support.
- Promote and facilitate effective teamwork within the division, emphasising collaboration, communication, and shared goals.
- Actively seek and participate in relevant training interventions and opportunities to enhance your professional skills and knowledge.
- Consistently meet and exceed the expectations of clients, as well as internal and external stakeholders, by providing high-quality services and support.
- Deliver within turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
- Manage client query processes to ensure that all queries are tracked, thoroughly investigated, and resolved accurately and in a timely manner.
People
- Actively work on building and nurturing productive and collaborative working relationships with peers and stakeholders, with a focus on effective communication and shared goals.
- Engage in change initiatives within the organisation, focusing on positively influencing and contributing to their successful implementation.
- Generate and promote innovative ideas, fostering a culture of creativity and continuous improvement within the team and organisation.
- Assume full responsibility for managing and advancing own career development, including setting clear goals and pursuing opportunities for growth.
- Finance
- Actively seek and propose targeted solutions to improve cost-effectiveness and operational efficiency.
- Actively participate in the identification and proposal of targeted solutions aimed at improving cost-effectiveness and operational efficiency within your specific department or area.
- Manage financial and company resources within area of responsibility, demonstrating responsible stewardship and adherence to established guidelines and policies.
Competencies
- Examining Information
- Interacting with People
- Following Procedures
- Documenting Facts
- Establishing Rapport
- Managing Tasks
- Adopting Practical Approaches
- Understanding People
Deadline:22nd August,2025
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Introduction
- Are you keen to be an indispensable member of a team that ensures an excellent service experience through partnership? Then we are keen to have you on the MDS team to lay the foundation for sales creation. Our 12-month Internship programme will expose interns to the day-to-day functioning within the area of responsibility. You will be allocated a team of Legal advisors for which you will be supporting.
Role Purpose
Graduates can expect to learn skills that will enable them to:
- Engage and build meaningful partnerships with Legal Advisers
- Use innovative engagement techniques using product, market and sales intelligence will set them apart from their counterparts.
Requirements
Experience and Qualifications
- Com in Legal, Financial Planning or LLB (essential)
- must have completed CFP qualification
- Com Honours and would be advantageous
- No prior Industry experience is required
Duties & Responsibilities
Responsibilities and work outputs
- Investigating and finding ways to implement the Momentum Distribution Services Financial Planning and Advice strategy
- Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
- Effective and consistent service delivery and support to external client ensuring service level agreements are met and or exceeded
- Develop a deeper understanding of all aspects of MDS Legal Advisers within the current portfolio
- Build trust relationships with MDS Branches
- In conjunction with HOD and MDS Legal Advisers through the member base as a lead source to conduct financial planning and advice
- Complete adhoc reports timeously as and when required
- Ensure adherence to standard operating procedures
- Ensure compliance with applicable legislation
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Contribute to a culture that guides and directs best practice, fostering an environment of continuous learning improvement, and cohesiveness.
- Identify own growth and development needs and schedule interventions to enable ongoing development, training, and personal growth.
Competencies
- Deciding and Initiating
- Working With People
- Planning and Organising
- Coping with pressures and Setbacks
- Adhering To Principles and Values
- Relating and Networking
- Achieving Personal Work Goals and Objectives
- Presenting and Communicating Information
- Delivering Results and Meeting Customer Expectations
Deadline:18th August,2025
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Role Purpose
- To provide full administrative and coordination support to the Human Capital team.
Requirements
Qualification
- Matric/Grade 12.
- Relevant Diploma in Human Resources (HR).
- Degree advantageous.
- At least 2 years of relevant admin experience in an HR environment.
- Knowledge of and experience in HR practices and legislation.
Duties & Responsibilities
Internal Process
- Work closely with the Human Capital Consultants (HCC) and Human Capital Business Partner (HCBP) in the delivery of sourcing and talent acquisition objectives.
- Conduct interviews and complete end-to-end recruitment administration processes.
- Full recruitment administration according to the recruitment process.
- Benefit consulting and benefit administration according to process.
- Maintain calendars of the HR team.
- Schedule meetings, interviews, and HR events and maintain agendas.
- Liaise with external service providers where necessary.
- Coordinate the scheduling of assessments and report on assessment progress.
- Deal promptly with client requests in a competent, efficient, and professional manner.
- Tracking and updating activities of all recruitment processes and reports on relevant systems.
- Maintenance of employee information and documentation on all relevant systems and ensuring data accuracy and documents are loaded and updated on the appropriate platforms.
- Provide administrative support and guidance in all HR matters.
- Coordination of induction and onboarding and related documentation.
- Ensure all employee documentation is in order and submitted to payroll timeously for all employee types (temporary, permanent, and locums).
- Complete termination paperwork and exit interviews.
- Liaise with payroll on all relevant queries.
- General HR administration feedback and follow-up on all queries to ensure resolution.
- Assist with project-related work as and when required.
- Make recommendations on process improvements to increase efficiencies.
- Build relationships with all relevant stakeholders.
- Engage in appropriate training interventions to promote own professional development.
- Demonstrate the company's values on a daily basis.
- Manage all queries via the internal PeopleTrax system & respond to queries aligned to Service Level Agreements & turn-around times.
Client
- Build and maintain relationships with clients and internal and external stakeholders.
- Deliver expectations to clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
- Participate and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service.
- Continuously monitor own turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
- Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and after-sales.
- Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.
People
- Contribute to a positive work climate and culture.
- Assist with the recruitment & selection of suitably qualified talent in line with Employment Equity principles and Momentum Metropolitan culture.
- Support a culture that guides and directs best practice, fostering an environment of continuous learning, improvement, and cohesiveness.
- Effectively manage own performance within the team in order to ensure business objectives are achieved.
- Finance
- Identify solutions to enhance cost-effectiveness and increase operational efficiency.
- Manage all company resources under your control with due respect.
Competencies
- Attention to
- Accuracy in processing high volumes of
- Ability to work under
- Professional and assertive communication
- Build
- Solutions
- Self-management and results-driven to meet client
- Proficiency in MS Office with advanced Excel
Deadline:22nd August,2025
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Role Purpose
- Attract, acquire and retain clients by selling company products to generate new business and to provide after sales service to clients to ensure client retention, increase market share and contribute to the overall business objectives and its long-term viability.
Requirements
- Matric/ N4 Equivalent Qualification.
- FAIS requirements based on DOFA date
- Relevant regulatory examinations if you are already working in the financial services industry.
- 5 years’ experience for individuals with matric
- 1-2 years’ experience for individuals with undergraduate degree (preferred)
- Strong computer literacy skills
- Fluency in English
- Driver's license (desirable)
Duties & Responsibilities
- Engage with prospect clients to understand their financial needs.
- Sell products that align with the clients’ financial requirements.
- Accurately record client information and sales details
- Achieve targets related to production, quality and conversion.
- Comply with legislative regulations and adhere to all compliance requirements.
Competencies
- Verbally fluent
- Numerical reasoning ability
- Be able to plan and manage their time.
- Self-reliant
- Be resilient (drive, determination, risk tolerance, bounce back after setbacks)
- Manage relationships well.
- Demonstrate sales behaviors (deal with difficult clients, competitive, achieving, persistent).
- Be entrepreneurial (set ambitious, targets, self-reliant, financial prosperity in high-risk environment, autonomy)
Deadline:12th October,2025
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Role Purpose
- The Investment Consultant crafts passionate, self-starter, energetic and meaningful partnerships that will stand the test of time with investment and wealth independent financial advisors (IFAs). Product, market, and sales knowledge will set them apart from their counterparts. The SIC/IFA business relationship will be strengthened by client engager (diversity), first-class service, in-depth business analysis and continuous improvement of the IFA's business.
Requirements
Qualifications:
- 3-year BCom degree in the following fields: Business Management, Investments (essential)
- Honours degree is an advantage
- CFA and/or CFP is an advantage
Experience:
- 3 to 5 years' financial service industry experience - must include investments (essential)
- Experience in Momentum Investments is an advantage
- Strong knowledge of the investments and wealth management industry in SA and international markets including but not limited to Fund Selection, DFM and Securities.
- A proven track record in successfully dealing with clients and/or IFAs in a practice management environment is an advantage.
- Technology Savvy
Duties & Responsibilities
Enthuse through Brand, SME Service & Digital
- Understand who we are targeting, the landscape they are working in, competitor influences, events that will enthuse, critical moments of truth used.
- Ensure long-lasting, deep, and meaningful relationships with the IFA
- IFAs to move from non-active supporters to active supporters, to ambassadors.
- Connection to the brand and digital way of work
- Production/Business retention & growth of assets
Enable and empower through partnership
- Momentum is seen as the business partner of choice
- SIC understands the power of financial planning and advice and how our products can assist the IFA to grow.
- Advice-led coaching competence of the IFA
- Have a good understanding of the strengths, vulnerabilities, risks, and opportunities of the panel they support
- Influence through coaching and learning
- IFA having the perception that Momentum are thought leaders. Good source of information.
- Investment consultant will coach every IFA that they look after through 1:1 coaching sessions and regular engagements
- Investment Consultant will have a very clear understanding of the impact of regulation on the IFA practice.
- Be accountable, innovative, excellent, honest, diverse, and influential in your business dealings
Competencies
- Leading change and innovation
- Diversity and inclusiveness
- Drive for results
- Ability to drive and influence IFA commitment
- Collaboration
- Impact and influence
- Growing talent.
- Self-awareness and insight
Deadline:19th August,2025
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Role Purpose
- The purpose of the role is to design and develop interactive, engaging, and intuitive learning experiences withtechnical depth that meet the needs of the business.
Requirements
- Bachelors Degree in English, Media Studies, Communication, Education, Psychology, Commerce or similar (preferred).
- Postgraduate Degree (Honours/Masters) would be an advantage.
- 3-4 years’ experience as a learning designer (essential).
- 3-4 years’ experience in learning technologies and digital learning tools (LMS/LXP, Articulate RISE & Storyline, etc.).
- Previous experience working on large-scale learning content development and delivery projects (Financial Services or internal regulatory training experience is beneficial).
- Microsoft Office 365 (Word, Excel, PowerPoint, MS Teams, Outlook).
- Learning and digital media course authoring software, such as Articulate Rise and Storyline, Captivate, Figma, Parta, Powtoon, Canva, etc.
- Experience managing and building learning experiences on various digital learning platforms, learner management systems or learning experience platforms.
- Strong knowledge of learning theories, instructional design models, and practical experience in creating impactful, innovative learning at scale.
Duties & Responsibilities
Internal Processes:
- Conceptualise and design blended and digital learning interventions and learning strategies usingprinciples of agile and iterative design and ensuring that stakeholder engagement remains ongoing.
- Develop comprehensive learning and organisational capability development design strategies, includingconducting high-level learning needs analyses, interpreting business requirements and designingcomprehensive learning solutions in alignment with organisational goals.
- Apply technical learning design expertise to develop rich, innovative, high-quality, engaging andexperiential learning content as well as all supporting material, including multidisciplinary tools,resources, media and learning aids for learning interventions.
- Design, implement and consult on capability-building academies and frameworks, identifying currentand future skill gaps, engaging with stakeholders to understand business goals and talent challenges,and defining and measuring against KPIs.
- Act as a consultant to business units and stakeholders regarding digital learning innovation andinterventions, best practices and solutions.
- Take ownership of work and deliver consistently in a matrix model of team members, senior, andexternal business stakeholders.
- Engage stakeholders to accurately scope and determine criteria and requirement specs to successfullydeliver projects across numerous business units.
- Ensure that the relevant learning objectives are measurable, designed for, and have been achievedthrough the programme design to meet return on stakeholder expectations.
- Obtain ongoing and regular feedback from facilitators, subject matter experts, stakeholders, andbusiness, and make necessary updates to ensure the course content remains current.
- Conduct a brief and engage with vendors where learning design is outsourced to a 3rd party and ensurethat the vendor meets all requirements of delivery.
- Develop comprehensive multimedia briefs and review all visual and video assets produced bymultimedia designers, and provide direction and constructive feedback, ensuring graphics enhance theoverall learning experience.
- Ensure efficient version control and maintain repository of all learning files.
- Ensure that methodologies used in the design and implementation of learning initiatives remain cutting-edge and in line with industry trends, adult learning principles and digital learning best practice.
- Ensure that learning material is developed in the correct format to deploy in alignment with the group LMS capability and test through to the roll-out phase.
- Develop and maintain productive and collaborative working relationships with peers and stakeholders.Positively influence and participate in change initiatives and encourage a culture of learning in the wider organisation.
- Continuously develop and share own expertise in terms of professional, industry and legislative knowledge, as well as digital learning trends and best practice.
- Contribute to continuous innovation through the development, sharing, and implementation of new ideas through various learning forums and communities.
Enable Client Centricity:
- Provide authoritative expertise and advice to clients and stakeholders.
- Build trust and credibility through responsiveness, empathy and professionalism.
- Build and maintain relationships with clients and stakeholders.
- Deliver on service level agreements made with clients and stakeholders to ensure client expectations are managed.
- Ensure high client service levels and the fair treatment of clients within the area of responsibility.
- Participate and contribute to a culture that builds collaborative relationships, facilitates feedback, and provides exceptional client service.
- Monitor external and internal client feedback to analyse, interpret and adapt the quality of the client experience.
- Ensure satisfactory resolution of all queries.
Self-Management & Teamwork:
- Contribute to a positive work climate and live our six cultural behaviour themes.
- Deliver on best practices, fostering an environment of continuous learning, improvement and cohesiveness.
- Enable an environment of learning and growth whereby information regarding successes, issues, trends and ideas are actively shared between team members.
- Identify your own growth and development needs and schedule interventions to enable ongoing development, training, and personal growth.
- Effectively manage own performance within the team to ensure business objectives are achieved.
- Encourage innovation, change agility and collaboration within the team.
Manage Costs:
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
Competencies
- Mastery of instructional design principles and adult learning theory.
- Strong technical proficiency in digital learning tools and platforms.
- Strategic thinking and ability to align learning solutions with business goals.
- Collaboration and stakeholder engagement and consulting.
- Innovation mindset and commitment to continuous improvement.
- Collaboration and cross-functional teamwork in a matrixed environment
Deadline:29th August,2025
Method of Application
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