Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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Key Purpose of the role
The primary function of this role is to effectively medically and technically assess and manage disability claims submitted to Discovery Group Risk Disability Claims as well as take opportunities for involvement in projects run by the team and business to develop the team, business and yourself. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily, challenge the status quo, inspire and motivate others.
Areas of responsibility may include but not limited to
- Ensure the effective validation and assessment of all disability claims according to company policy whilst having a client centred approach ingrained into the communication and management of all relevant stakeholders and clients
- Review and follow up on all types of disability claims within agreed authority structures and targets in accordance to client service levels, claims management and process requirements
- Makes correct decisions - medically researched, legally defendable, fair, equitable and justifiable final decisions
- Communicate to internal and external stakeholders on set requirements, decision letters and progress on claims in a clear, friendly, and concise manner using appropriate language and a client centric approach
- Ensure all Internal and External communication (Written and Verbal) is done so in a professional manner and in line with the company policy and does not contravene the POPI Act.
- Ensure that all queries are answered correctly in a logical and fair manner in accordance client service levels using a client centric approach
- Bring medical expertise, experience and skills and assist with continual medical training, coaching, mentoring, development, empowerment, and performance of fellow disability claims team members.
- To liaise with associated persons such as Medical Officers, Reinsurers, Legal Officers, rehabilitation consultants, investigators, and management
- Work effectively in a team environment, share information, and provide support to other team members
- Contribute to team and cross-team processes, discussions, interactions, activities, and programmes
- Create and Implement initiatives and opportunities for change and improvement – within the team, business, and self.
- Maintains and develops professional relationships with internal and external clients and ensure the best communication with customers using a client centric approach.
- Seeks and receives the advice and input of others
- Seeks involvement in projects of varying subject matter
- Participate in personal and professional development activities, training, and courses
- Additional ad hoc preparations for Audits (Internal and External), Compliance audits and TC
Personal Attributes and Skills
The successful candidate must demonstrate the following competencies:
- Self-starter with a high attention to detail and be able to multi-task
- Good at follow through
- Exceptional ability to communicate written and orally
- Problem solving and solution focused
- Analytical – interpretation
- Building relationships
- Coping with pressure (deadlines)
- Time-Management and Organizational Skills
- Must be team orientated, willing to assist other team members in the office
- Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
- Outstanding customer service skills
Education and Experience
- Matric - essential
- Medical Degree Allied Professional degree through a registered University
- Advantageous courses are Occupational Therapy, Physiotherapy, Speech Therapy, Audiology or related professions.
- Additional courses recommended but not required: Diploma in Vocational Rehabilitation
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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Key Purpose of the role
The Primary Function of this role is to manage the underwriting administration processes within the underwriting team to ensure that underwriting administration processes are of an acceptable standard, to assist the team in overcoming barriers to performance and to ensure that leadership of the team is performed according to best practices advocated by Discovery
Principle Accountabilities
- Accurate administration, investigation, and validation of output in accordance with the goals, objectives, processes and standard operating procedures
- Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity and non-disclosure.
- Providing effective, efficient, and professional service to all our clients, both telephonically and through written correspondence.
- Maintains, report, arrange, organize, and update the systems and procedures
- Responding to queries, complaints and escalations ensuring they are resolved timeously and effectively and managing workflow
- Data analysis and reporting to various stakeholder
- Client meetings
- Quality assurance of processes and management and allocation of workload
- Manage projects relevant to the Claims team to ensure delivery within the agreed timeline
- Build and maintain with relationships at all levels service providers and internal departments to enhance organizational effectiveness and efficiency
- Analyse processes to identify risks and opportunities for enhancements or innovations to continuously improve the team’s outputs
- Leading and motivating staff including managing IR processes, and recruitment
- Coach and mentor staff
- Reporting: weekly and monthly stats
- Manage broker perception through proper handling of all queries
- Monitors team performance and activities
- Approve and Authorise Payments
- Plans team resourcing
- Tests systems functionality
- Participates in annual audits
- Manages franchise relationships and external providers - doctor and laboratory relationships
- Networking within and external to Employee benefits to aid in process improvement
Education and Experience
- Matric with Mathematics - Essential
- Medical or claims assessment knowledge
- COP and Intermediate Certificate (Retirement Funds II) - Advantageous
- Intermediate – Advanced proficiency on MS Office (Excel, Outlook, Word) - Essential
- Knowledge of the Group Life Product – Advantageous
- Experience in Employee Benefits/Group Risk – Advantageous
- Working experience in payroll/ finance role - Advantageous
- 1 – 2 years of working experience in leading and managing staff - Advantageous
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply
go to method of application »
Key Purpose of the role
The primary function of this role is to effectively medically and technically assess and manage disability claims submitted to Discovery Group Risk Disability Claims as well as take opportunities for involvement in projects run by the team and business to develop the team, business and yourself. The incumbent needs to ensure operational activity is conducted within regulatory frameworks, accurately, effectively and efficiently. The incumbent must ensure that he/she has the knowledge, skills, tools and competencies required to perform the required job within service level agreements. The incumbent must have an appetite to be part of a growing new business unit, continuous improvement, able to adapt to change easily, challenge the status quo, inspire and motivate others.
Areas of responsibility may include but not limited to
- Ensure the effective validation and assessment of all disability claims according to company policy whilst having a client centred approach ingrained into the communication and management of all relevant stakeholders and clients
- Review and follow up on all types of disability claims within agreed authority structures and targets in accordance to client service levels, claims management and process requirements
- Makes correct decisions - medically researched, legally defendable, fair, equitable and justifiable final decisions
- Communicate to internal and external stakeholders on set requirements, decision letters and progress on claims in a clear, friendly, and concise manner using appropriate language and a client centric approach
- Ensure all Internal and External communication (Written and Verbal) is done so in a professional manner and in line with the company policy and does not contravene the POPI Act.
- Ensure that all queries are answered correctly in a logical and fair manner in accordance client service levels using a client centric approach
- Bring medical expertise, experience and skills and assist with continual medical training, coaching, mentoring, development, empowerment, and performance of fellow disability claims team members.
- To liaise with associated persons such as Medical Officers, Reinsurers, Legal Officers, rehabilitation consultants, investigators, and management
- Work effectively in a team environment, share information, and provide support to other team members
- Contribute to team and cross-team processes, discussions, interactions, activities, and programmes
- Create and Implement initiatives and opportunities for change and improvement – within the team, business, and self.
- Maintains and develops professional relationships with internal and external clients and ensure the best communication with customers using a client centric approach.
- Seeks and receives the advice and input of others
- Seeks involvement in projects of varying subject matter
- Participate in personal and professional development activities, training, and courses
- Additional ad hoc preparations for Audits (Internal and External), Compliance audits and TC
Personal Attributes and Skills
The successful candidate must demonstrate the following competencies:
- Self-starter with a high attention to detail and be able to multi-task
- Good at follow through
- Exceptional ability to communicate written and orally
- Problem solving and solution focused
- Analytical – interpretation
- Building relationships
- Coping with pressure (deadlines)
- Time-Management and Organizational Skills
- Must be team orientated, willing to assist other team members in the office
- Compassion: will be working with people who are sometimes in dire situations or going through difficult transitions. Must be compassionate to their situation and working with them in a positive way
- Outstanding customer service skills
Education and Experience
- Matric - essential
- Medical Degree Allied Professional degree through a registered University
- Advantageous courses are Occupational Therapy, Physiotherapy, Speech Therapy, Audiology or related professions.
- Additional courses recommended but not required: Diploma in Vocational Rehabilitation
go to method of application »
Key Purpose of the role
The responsibilities of this role is to assessment, administration and payment function within the Group Risk Claims Department.
Areas of responsibility may include but not limited to
- Monitor team performance and activities to ensure smooth running of business processes and outputs
- Plan appropriately to ensure that business processing is not disrupted in order to achieve an efficient team
- Empower employees to take accountability for the targets agreed upon to ensure high service levels
- Managing Complaints and Escalations of clients to ensure high levels of service are adhered to
- Assist with staff development, coaching and training to optimize staff performance
- Manage projects relevant to annuities team to ensure delivery within the agreed timelines
- Analyse processes to identify risks and opportunities for enhancements or innovations to continuously improve the team’s outputs
- Accurate assessment, investigation and validation of claims in accordance with the goals, objectives, processes and standard operating procedures
- Calculating benefits payable
- Ensuring all risks are mitigated and escalated, this includes the identification of fraudulent activity and non-disclosure.
- Providing effective, efficient and professional service to all our clients, both telephonically and through written correspondence.
- Taking ownership of queries and ensuring they are resolved timeously and effectively.
- Maintains, report, arrange, organize and update the filing systems and procedures
- Sending out reminder letters on due dates for all pending claims and existing claims
- Responding to queries and managing workflow
Personal Attributes and Skills
- Resilience
- Working with People
- Results Driven
- Decision making skills
- Organizational awareness
- Attention to detail
- Analytical
- Adaptable/ flexible
- Creative and innovative
- People orientated
- Team player
- Customer centric
- Dependability and Reliability
- Self-starter
- Quality Oriented
- Teamwork/Collaborative
- Integrity
- Tenacity
- Tolerance for Stress
Education and Experience
- Matric - Essential
- Tertiary qualification related to finance
- Decision making skills
- Time management skills
- Verbal and written communication skills
- Problem solving skills
- Advanced MS Office Excel skills (Beneficial)
- Organizational skills
- Knowledge and understanding of Employee Benefits and Claims Payments administration
- 2-3 years relevant experience
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
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Key purpose
- Writing and enhancing sales scripts for a sales call center.
- Liaising with product houses, group compliance and other business units on an ongoing basis.
- Key Outputs
- Creating of all sales scripts for the sales call center.
- A good understanding of sales methodology
- Continuous updating of product, FAIS and CPA etc changes on scripts.
- Troubleshooting where necessary.
- Attend all product, campaign, sales and compliance training and meetings.
- Attending to general administration requirements.
- Additional responsibilities may be awarded as new sales campaign arises.
- Analysis of script effectiveness per campaign.
- Aligning Quality score card to sales script.
- Meet deadlines.
Personal attributes and skills
- Take initiative and works under own direction
- Strong negotiation skills
- Excellent communication skills both written and verbal.
- Writes and speaks fluently and clearly.
- Ability to establish good relationships.
- Manages time efficiently and effectively.
- Follows policies and procedures.
- Ability to problem solves and finds appropriate solutions.
- Be focused and work methodically, diligently and accurately.
- Quick learner to be able to learn the new products quickly
Qualification & Experience
Matric
- BComm. or Marketing Degree / Diploma or Communications Degree / Diploma
- 3 years script writing experience in a sales call center and financial services environment
- Sound Knowledge of call centre technology
- Excellent written communication skills in English
- Excellent administration skills
- Proven track record
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
go to method of application »
Key Purpose
Understanding the business requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the business requirements. Interfacing between the business client and the development team with regards to the business and functional requirements. Ensuring that the business requirements are delivered in the implemented solution. Working with multiple business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients and acting as consultant on the application.
Areas of responsibility may include but not limited to
Business Case
- Assist business to articulate the benefits they wish to realize with the solution. Facilitating the development of a Business Case.
Product Requirements Specification (PRS)
- Design and validate the functional solution.
- This involves interpreting the CRS into a set of Product Requirements Specification (PRS).
- Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered.
- Identify a set of stakeholders that need to be involved in creating and validating the PRS. Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Snr BA).
- Design a set of test cases/scripts, test scenario's and test data sets to accompany the PRS.
- Validate the PRS and Test Basket with the client and identified stakeholders and obtain sign-off.
Release Notes & Training Material
- Update and publish release notes related to the current system changes implemented, and notify impacted parties. Maintain and update the BRS and PRS with any added content.
Personal Attributes and Skills
Behavioral Skills
- Stress Management
- Time management and prioritization
- Creativeness
- Learning orientation
- Negotiation skills
- Innovation
Technical Skills
- Project Management
- SQL queries
- Business Writing Skills
- Presentation and Facilitation Skills
- Solution Architecture
- Process Mapping
- Entity Diagram mapping
- Software testing pack design, functional testing
Education and Experience
Minimum
- Any IT degree or diploma, or any relevant BA qualification
- 3 year business analyst experience
- Advantageous
- 1 year user interface analyst experience
- Business experience and product knowledge
Methodologies
Tools
- Enterprise architect
- Visio
- SoapUI (SOAP) / REST client (JSON)
- Atlassian tool suite (Jira, Confluence)
Technologies
- SQL (advantageous)
- UML
- XML
- JSON
- ITIL (advantageous)
Other
- Software architecture
- JAD sessions
- Data modelling techniques
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
go to method of application »
Key Purpose
To service the Data Integrity team by obtaining and providing accurate data and information for projects. Continuously updating customer information, as well as measuring performance and providing intelligence to enable continual improvement within the environment.
Key Outputs
- The successful applicant will be responsible for but not limited to the following job functions:
- Compile and update existing daily/weekly/monthly reports.
- Design and build excel reports based on business requirements
- Data extraction/gathering
- Information analysis (turning data into information to support decision makers)
- Review and optimize business process within the environment
- Update members biographical and contact details when discrepancies are picked up
- To work in the various DIC pools daily so as to meet your daily/weekly/monthly targets.
Competencies
Personal Attributes
- Deciding and initiating action
- Working with people
- Adhering to Principles and Values
- Relating and Networking
- Presenting and communicating information
- Writing and reporting
- Analysing
- Creating and Innovating
- Delivering results and meeting customer expectations
- Following instructions and procedures
- Coping with pressure and setbacks
- Achieving personal work goals, to grow and develop
- Pays high attention to details
Qualifications and Experience
Essential : Matric with Maths
Advantageous : Degree/Diploma: Information systems or Stats
Essential : 1 Years in a role working with data or any excel reporting environment
Advantageous : 1-year data analysis and reporting experience
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Key Purpose
- Is a servant-leader for the Scrum Team that does anything possible to help the team perform at their highest level
- Help form a self-managed team that is motivated, predictable, transparent and consistently delivers quality work and continually inspects and adapts in order to improve and maximize throughput whilst upholding the Agile values, principles and practices
- Facilitates the removal of impediments teams face when developing solutions
- Implements agile best practices within a team
- Helps the development team, business and management develop a culture of collaboration - Act as a change agent to the team and organisation
- Supports the team to be self-organising and function as an accountable, high performance team
- Focused and goal driven and helps to achieve the Sprint goals
- Be a master facilitator
Areas of responsibility may include but not limited to
- Act as Scrum master for 2 – 4 scrum teams with a focus on guiding the teams towards improving the way they work.
- Facilitate Scrum Events ensure that they are focused and productive (Daily Stand-ups, Sprint Planning, Sprint Reviews, Retrospectives and Backlog Grooming)
- Help facilitate Product Planning Workshops and Release Planning Sessions
- Assist the Product Owner in prioritisation and scheduling of work, to meet delivery time frames
- Ensure backlog is in good standing by having regular re-occurring weekly backlog grooming sessions
- Ensure that all the team members understand their role and fulfil them to the best of their ability
- Guide/coach/mentor the development team to take on the responsibilities of the process and ownership of the product – lead the team to a self-organised state
- Build a high performing team, focusing on improving team dynamics and performance, help the team manage interpersonal conflicts, challenges and opportunities for growth.
- Protect the team from interruptions and distractions to maximize productivity and create flow of work
- Identify and facilitate the resolution of identified impediments
- Help the team make achievable sprint commitments with the use of velocity data and team availability
- Help the team members communicate, co-ordinate and meet their delivery goals
- Ensure the team / stakeholders adhere to Definition of Ready (DoR) / Definition of Done (DoD)
- Highlight risks and dysfunctions where the DoR / DoD is not met
- Ensure the team uses the standardized reference story for estimating
- Ensure understanding of the Agile principles and Scrum process, across teams and stakeholders
- Ensure adherence to the Agile principles and Scrum process and help resolve any deviations
- Raise issues that are putting delivery at risk as soon as they arise
- Help facilitate delivery solutions and manage expectations
- Responsible to produce the following artefacts (Weekly Sprint Reports, Release projection / Burndown) to create visibility and transparency of the progress and status of the systems delivery
- Continually grow and share Agile knowledge.
Personal Attributes and Skills
Behavioral Skills
- Stress Management
- Time management and prioritization
- Learning orientation
- Innovation
- Bias for action
- Teamwork and co-operation
- Strong management skills
Technical Skills
- Knowledge and/or experience of Kanban
- Knowledge of the software development life cycle
Essential you are fully proficient at Jira administration, for example:
- Understand the JIRA data model
- Create and maintain workflows, transitions, post actions, etc.
- Plugin evaluation
- Project administration
- Create and maintain Users and Security Groups
- Proficient in writing JQL queries
- Create and maintain fields and field configurations, screens and screen configurations
- Excellent communication skills in English in written and spoken form
- Working with ServiceNow IT Business Management (ITBM) advantageous
Other
- Overtime may be required from time to time
Education and Experience
Education:
- Matric
- Certified scrum master/scrum practitioner
- Tertiary degree (B. Engineer, B.Com, BSC) advantageous
Experience:
- At least 2-4 years’ experience working in a Scrum Master role
- At least 2 years’ experience working in an agile environment, preferably in a variety of situations
- Experience working within Scaled Agile Framework (SAFe) advantageous
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
go to method of application »
Key Purpose of the role
The primary purpose of this role is to provide day to day HR Administration function to the Discovery Life
Business Unit as well as assist with recruitment and ad hoc projects
Areas of responsibility may include but not limited to
- The successful applicant will be responsible for but not limited to the following job functions:
- Recruitment Administration
- HR Administration
- Reporting
- Data Capturing
- Filing
- Project Administration
- Be an ambassador for Discovery Health Perfomance Services
- Personal Attributes and Competencies
- Strong Relationships Skills.
- Strong Collaboration Skills
- Strong focus on Service Excellence.
- Takes initiative.
- Process and Task driven.
- Attention to detail.
- Uses discretion when dealing with confidential correspondence/information.
- Manages time effectively.
- Works in a systematic, methodical and orderly way within strict SLAs.
- Works productively in a pressurized environment.
Qualification Requirement
- Matric / Grade 12 is essential.
- Related HR tertiary qualification (Degree or Diploma)
- Specific Requirements:
- No previous internship and or graduate programme in any industry or government institution
- No work experience (Essential)
- Between the ages of 18 – 30 (Essential)
- You must be a South African Citizen by Birth or by naturalization before the 27th April 1994
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply
go to method of application »
Key Purpose
To support the design and development of learning and leadership solutions to ensure that Discovery talent develop the skills and competencies to fulfil short and long term business needs.
Areas of responsibility may include but are not limited to
- Develop insights from data and events and use this to support the development of learning and leadership capability solutions.
- Support the development of best in class learning and leadership capability solutions.
- Collaborate with expertise pillars to share current thinking, best practice and ideas to generate the best possible learning and leadership solutions.
- To network with external specialists, communities of practice and academic institutions to identify global Learning and Leadership development themes and issues.
- Support and lead the implementation of new programmes or changes to existing programmes.
- Continually assess and evaluate the costs and benefits of Learning and Leadership development programmes and recommend changes as appropriate.
- To ensure that the systems, processes, policies and tools meet audit requirements and reporting standards
- Support the design of interventions to ensure all managers have appropriate skills as individuals and as leaders to fulfil the organisation’s strategic ambitions.
Key Competency Areas:
Strategy, Insights and Solutions:
- Networks with experts and communities of practice externally to understand current trends and innovations and develop shared insights and priorities.
- Evaluates impact and results of Learning and Leadership Development programmes to ensure these meet organisation needs
- Articulates HR Learning and Leadership Development priorities at all levels: Metrics, business updates, emerging business needs or share best practice.
- Considers the bigger picture at all times, observing connections, and draw conclusions about the impact of events and activities on each other
Learning and Capability Development:
- Uses Business knowledge and skills gap diagnostic tools to assess the overall current and future Learning and Leadership Development requirements across the organisation. Determines short-, medium- and long-term strengths, gaps and needs.
- Uses internal and external insight to have a deep understanding of the required skills and capabilities to retain a competitive edge.
- Executes regular skills identification exercises across the organisation
- Ensures that business Learning teams & HRBPs understand and are fully engaged with skills identification and the development planning processes.
- Executes mapping exercises with external suppliers to determine potential skills shortages that need to be developed internally
Designing Learning and Development Solutions
- Designs and develops learning and leadership development interventions, collaborating internally and externally to incorporate relevant theories and models
- Works with Learning and Leadership development team to use leading edge interventions and adult learning and leadership theory /methodologies, to innovate on current thinking for Learning programmes
- Works with subject matter experts and takes the instructional design lead in the development of programmes.
- Uses external relationships to gain new insight on best practice interventions in the external marketplace and the evolution of profession
- Designs an appropriate blend of education, face-to-face training, experiential learning, e-learning, coaching and mentoring that are relevant to the learning styles of diverse groups.
Delivering Learning and Development Solutions
- Demonstrates advanced facilitation skills and can build this capability in others
- Facilitates learning events and workshops, delivering content as appropriate
- Ensures Learning Management programmes and communications are consistently activated across all Discovery companies
Supplier Management
- Develops and maintains effective working relationships with suppliers for learning events/programmes
- Manage third-party learning and leadership development suppliers against agreed standards, contracts or service-level agreements
- Manages some external learning vendor relationships.
Evaluation and Measurement of Programmes:
- Evaluates and continuously improves Learning and Leadership development processes and solutions to ensure that they deliver the intended outcomes – using insight and feedback from HRBPs and pillar expertise leads
- Assesses and evaluates the costs and benefits of global Learning and Leadership Development programmes and recommends changes to improve business performance
- Demonstrates tangible business and performance benefits from pilots of learning interventions, and uses this data to communicate advantages to the business
- Develops processes to evaluate how the organisation's learning and capability plan is impacting the business. Uses feedback to identify gaps or unintended consequences
- Ensure Learning and Leadership development programmes are regularly refreshed
Organisation Development:
- Embeds the Discovery values, leadership charter and behavioural standards into the organisation through Learning and Leadership development programmes
- Supports Capability change programmes by working with pillar expertise teams to ensure they fully understand the rationale behind the programmes
- Anticipates obstacles with dynamic learning and leadership landscape and proactively works to remove them
- Uses analysis of data to measure progress against the planned business case for change, for a global learning programme. Uses this to influence discussion as to next steps with Learning Expertise Leadership
- Understands the rationale behind capability change programmes and is able to communicate this to pillar expertise teams.
- Builds own capability in core change philosophies and coaching practices
Personal Attributes and Skills
Personally credible: Builds and delivers professionalism through combining commercial and HR expertise to bring value to the organisation, stakeholders and peers:
- Considers how best to add value and ensures own expertise is sufficiently developed to do so.
- Shows enthusiasm to broaden own experience, knowledge, skills and self-insight
- Passes on own skills to others, sharing knowledge and experience readily.
- Accepts and acts on feedback on own performance, reacting appropriately to both constructive criticism and praise.
- Offers sensible, impartial advice and is considered as wise counsel.
Role Model: Acts with integrity, impartiality and independence, balancing personal, organisation and legal parameters.
- Has a deep sense of own core values and operates within personal boundaries.
- Consistently acts according to organisational and legal principles and agreed processes
- Delivers to expectations and promises
- Accepts responsibility and takes remedial and developmental action when mistakes are made.
- Deals with personal data and information in a highly professional manner and within the boundaries of relevant legislation.
Education and Experience
- Relevant 3 year degree and / or post graduate qualification
EMPLOYMENT EQUITY
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people living with disabilities to apply.
Method of Application
Use the link(s) below to apply on company website.
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