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Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
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Job Description
As part of Old Mutual’s digital transformation journey, our vision is to radically redefine customer and advisor experiences by understanding and delivering what matters to them while striving to become the leading digital financial services organisation in the continent. The Release Train Engineer (RTE) role will ensure the success of the MyOldMutual Digital Programme through managing processes, engagements, stakeholders, and execution to drive rapid delivery of solutions to customers.
As a Release Train Engineer, you will act as an uber Scrum Master, interacting with various teams and leaders in various levels of the organisation. To be effective in this role, you have a refined and broader understanding of how Agile (and SAFe) deliver value to the organisation
Responsibilities
- Elevate and expose the ART’s challenges to the leadership team and inform the broader group to propose resolutions.
- Produce meaningful metrics to assist the teams and provide support on how to interpret the metrics and take the correct course correct to measure business benefits.
- Analyse a situation, apply critical thinking, and organise the teams around a solution by guiding the conversations with the Scrum Master and teams as required.
- Produce executive program reports on performance, risks and provide proposals to mitigate risks
- Create visibility of work at team and programme level to optimise value
- Manage, create, and communicate clear timelines for Programme Increments (PIs) and iterations.
- Facilitate PI Planning activities at a programme level and the actual PI planning event across multiple teams in the programme and ensure the teams are prepared for all ceremonies.
- Clearly articulate and communicate team PI objectives into Programme PI objectives and ensure team visibility, transparency and understanding..
- Where necessary coach leaders, teams, and Scrum Masters in agile practices and mind-sets to remove team blockers and resolve team dependencies.
- Facilitate regular synchronisation sessions , including the Core Team sync and Programme Sync and session for Scrum Masters to ensure awareness and alignment across deliveries
- Facilitate System / PI Demos and ensure that teams share a holistic delivery comprising feature delivery, customer value and tracking against agreed targets and business outcomes.
- Manage impediments to ensure avoid impact on the PI.
- Collaborate with Product and Solution Management, Product Owners, Product Managers, and other stakeholders to ensure strategy alignment and execution.
Technical and other skills:
- In-depth knowledge of agile methodology and frameworks like Scrum, Kanban, Scaled Agile (SAFe) etc.
- In-depth understanding of the SAFe guardrails to improve, assess, and measure ways of work through maturity surveys
- Strong knowledge of Scrum theory, rules and practices and ceremonies. Knowledge about other methodologies other than Agile-Scrum, so that he/she can explain other methodologies to motivate the team if needed.
- Understand the value of teamwork and program metrics and track performance.
- Measure delivery against programme plan and commitments:
- Quality.
- Time to market.
- Team engagement.
- Business and customer outcomes
- Customer engagement and satisfaction
- Manage stakeholder, have negotiation and communication Skills.
- May be required to drive the change management, coaching leaders, and teams.
Experience
- Minimum 6 years of experience in complex project and program management roles with at least with 3 years leading Scrum teams.
- Working in an agile organisation using Scrum, XP, Kanban, Scaled Agile Framework (SAFe), or other scaling model.
- running and facilitating core meetings and activities such as PI planning events/ceremonies and pre- PI planning activities across multiple teams in a programme, various sync sessions, demos and retros.
- Excellent stakeholder management, negotiation and communication Skills
- Previous experience in programme/ART reporting for leadership teams including executive reporting
- JIRA/Confluence experience and/or other relevant tools.
- Strong technical aptitude and experience leading teams in delivering quality software
- Track record of agile delivery in an enterprise software organisation
Qualifications
- Relevant 3 or 4-year bachelor’s degree in computer science or Engineering is advantageous
- SAFE or Agile Certification (Preferred)
Skills
Agile Framework, Agile Methodologies, Coaching Leaders, Communication, Leadership, People Management, Scaled Agile Framework (SAFe), Software Delivery, Team Member Engagement
Education
Bachelors Degree (B) (Required)
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Job Description
The My Old Mutual team is a dynamic division within Old Mutual Limited, which seeks to drive digital engagement with customers by being at the forefront of digital development and innovation. Old Mutual’s longstanding history and unquestionable success in the financial industry, provide a solid foundation for expansion of its digital platform. The Digital & Data team applies customer-focused design thinking, agile and lean development methodologies, and continuous delivery practices.
The role of Software Engineer – Intermediate Android Developer is responsible for the development of high-quality mobile solutions. This role requires participation in the development and maintenance activities of software and other digital applications or services. The incumbent will be expected to develop user-centered software and contribute to developing technical specifications. This role requires fundamentals in engineering practices, an analytical and data-driven approach to problem solving, while following DevOps, SRE and Cloud Based practices.
RESPONSIBILITIES
- Follow Agile methodologies (SCRUM / Kanban)
- Work in a DevOps culture
- Work closely with multi-skilled and cross-functional teams e.g., architects, developers, UX designers, business
- Participates in team design, scoping and prioritization discussions
- Document & Design solutions at an Application Level with guidance from seniors
- Participates in team design, scoping and prioritization discussions
- Contributes to and develop technical specifications and software application architecture and designs
- Build cloud based functional mobile applications at an enterprise level
- Build Front-end and/or back-end solutions on the mobile digital channel/platform
- Implement complex Business Features and solutions with minimal guidance
- Generate, contribute and drive technical documentation according to OML guidelines
- Understand, communicate and/or translate complex procedures
- Writes secure, stable, testable, maintainable code with minimal defects.
- Assumes responsibility for the state of the code you both inherit and produce.
- Responsible for getting designs and code reviewed,
- Writes unit tests and tests code thoroughly
- Classifies, stores, and handles data in accordance with Old Mutual policies
- Clearly documents software to ensure that future generations of developers understand the intention behind the features and components built.
- Knowledgeable of and implements coding design patterns
- Review and refactor code according to coding standards
- Refactor complex code to improve maintainability
- Provide after-hours support of applications (you build it, you run it)
- Understands the maintenance characteristics, runtime properties, and dependencies of the team’s software, including hardware platform, operating system and build dependencies.
- In the event of a problem, troubleshoots, researches the root cause of problems, and thoroughly resolve defects.
- Continuously develop skills
- Seek to learn the business context and technologies behind teams' software.
- Work effectively with customers and/or internal partners to understand business impacts and identify any opportunities/problems arising from technical decisions
- Understand and contribute to the technical roadmap and vision of the Digital & Data team
- Seek to learn the business context and technologies behind the team’s software.
- Work effectively with customers and/or internal partners to understand business impacts and identify any opportunities/problems arising from technical decisions
- Research and share programming/technology-related advances to team(s)
- Build and test software prototypes
- Provide higher-level technical and programming support to fellow-developers/engineers
- Mentor and coach junior developers and trainees
- Research and recommend programming-related advances to team(s)
- Create and test software prototypes
EXPERIENCE & QUALIFICATIONS REQUIREMENTS
- Matric certificate with relevant tertiary qualification
- 3+ years of experience in Android mobile application development
- Knowledge of, and experience in mobile frameworks and technologies such as:
- Kotlin/Java
- Android Studio
- Spring Framework
- Containerisation technologies e.g., Kubernetes, Docker
- CI/CD Tools e.g., Jenkins, AWS Code Commit
- AWS (preferred) or another cloud provider such as Microsoft Azure or Google Cloud Platform
- IaC technologies e.g., Terraform/Cloudformation
- Collaboration tool e.g., Confluence, Jira, Microsoft Teams, Slack
- Familiarity with architecture styles such as Microservice and Serverless architectures
- Critical thinking, root cause identification skills and attention to detail
- Ability to learn new technologies quickly
- Good communications skills and a team player
- Comfortable with pair programming
- Possess commercial and business awareness
COMPETENCIES
- Customer focus
- Attention to detail and big picture
- Action Oriented
- Continuous Improvement
- Conflict management and resolution
- Multi-function team collaboration
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Job Description
To develop and manage a strategy and operating model that supports the growth and development of the Old Mutual Insure Specialty business through developing, implementing and managing a fit-for-purpose operational excellence capability. Manage the operations, risk and compliance and policy administration systems which supports a comprehensive range of fit for purpose and best in class specialty insurance products.
Define, develop, and lead the implementation and execution of the Specialty operational excellence division’s strategy to meet performance and growth targets whilst enhancing the organizations presence and profile within the market.
- Drive the development, planning and implementation of a winning and fit-for-purpose strategy for the Operations Division.
- Drive the development, enhancement, maintenance, and implementation of TIA system bespoke to Specialty product Lines.
- Develop and drive the implementation of Re-Insurance Model and systems applicable to Specialty Division.
- Establish a strategic Balanced Scorecard focused on the implementation, measuring and management of the organizational strategy and drive the cascading of the scorecard into the departments within Operations.
- Determine the business value chain for the Operations Division and drive the cascading of the business value chain into the departments within Operations.
- Drive the development and maintenance of a flexible yet sustainable and appropriate organizational architecture for the Operations Division.
- In collaboration with underwriting, risk and compliance manage the development and maintenance of a winning product development lifecycle capability.
- Drive the internal product testing process.
- In collaboration with the business development, contribute to the development and maintenance of a winning customer lifecycle capability.
- Drive the development, implementation, and maintenance of strong operational management practices across the product fulfilment; origination, new business processes and customer intimacy.
- Set strategic direction of and ensure an effective operational excellence to Old Mutual Insure Specialty division, through process engineering development, AI capability, Systems thinking development, expense management, exceptional customer delivery, and effective risk management (controls, compliance).
- Drive the development, implementation and maintenance of a fit-for-purpose management information systems and business intelligence capability.
- Set strategic direction and ensure an effective information and communication technology capability is provided to Old Mutual Insure Specialty division.
- Drive recommendations to extract greater value from strategic partnerships and joint ventures to achieve profitability and growth targets or improve the customer experience.
- Ensure that risk is managed optimally within the technical framework particularly in risk acceptance and underwriting appetite.
Continuous improvement to ensure effective service
- Ensure statutory and legislative knowledge is always current in order to resolve customer complaints, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
- Ensure adherence to organizational policies, practices, and procedures.
- Identify solutions to enhance cost control, increase operational efficiency and manage operating budget goals.
Service delivery to ensure customer satisfaction
- Maintain service, quality, and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
- Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
- Share knowledge on, and participate in the creation of new standards, control systems and procedures to enhance service delivery.
Ensure cost efficiency through financial and corporate governance
- Accountable for the development and implementation of fit for purpose budgets.
Nurture a culture of high performance
- Align own behavior with the organizations culture and values.
- Build a culture where unique employee experiences can be created, new work experiences can be designed, deep business “know-how” and experiences are openly shared, new ideas are encouraged & implemented without fear of reprisal and where employees feel inspired to enable positive futures through coaching and mentoring.
Skills
Accountable, Agile Leadership, Business Continuity Management, Business Intelligence (BI) Reporting, Business Processes, Business Transformation, Client Service Orientated, Cost Efficiency, Entrepreneurial Leadership, Operational Effectiveness, Operations Management, Organizational Strategy, People Management, Profitability
Education
Bachelor Of Business Management And Administration Honours: Operations Management (Required), Master of Business Administration (MBA): Business Administration/Management
Method of Application
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