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  • Posted: Oct 8, 2024
    Deadline: Not specified
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    For the past 50 years, KFC Mzansi has brought you the great tasting chicken you know and love. The Colonel was all about doing things the right way, his perfectly crafted Original Recipe chicken and its secret recipe of 11 herbs and spices has become famous all over the world, and today we have over 900 restaurants across South Africa, all here to serve you. We are part of Yum! Brands who is focused on building KFC, Pizza Hut, Taco Bell, and The Habit Burger Grill to be the world’s most loved, trusted and fastest growing restaurant brands.
    Read more about this company

     

    Bench- Restaurant General Manager

    KEY RESPONSIBILITIES

    • Achieve CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
    • Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
    • Forecast and schedule labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix.
    • Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds.
    • Implement restaurant training programmes for all staff to enable them to maximise performance and realise their career potential.
    • Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with heart, smart and courage.
    • Manage cost controls in accordance with Company Policy and Procedures, directing the activities of employees in meeting targets placed on controllables, maximizing sales, operating efficiency and profitability.
    • Manage Local Store Marketing (LSM) activities to grow sales.
    • Ensure that the training and development of employees is to company standards, and initiate action where necessary to ensure that all employees meet the standards of performance required.
    • Achieve consistent results through team management.

    Requirements

    INHERENT REQUIREMENTS FOR THE JOB

    • Prior supervisory and managerial experience in the Quick Service Restaurant (QSR) Industry
    • English Proficiency
    • Numeracy Proficiency
    • Computer Literacy
    • Financial Acumen
    • All Star Certified + Individual Development Plan (IDP) in place
    • RGM Academy and RGM Certified
    • Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
    • A passion for product quality and the customer service experience, pride in the KFC Brand!

    go to method of application »

    Shift Supervisor - Queenstown

    KEY RESPONSIBILITIES

    • Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
    • Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximizing sales, operating efficiency and profitability.
    • Allocate responsibilities to each employee on shift and monitor performance accordingly.
    • Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
    • Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
    • Report to the ARM/RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
    • Assist the ARM/RGM to implement restaurant training programmes for staff to enable them to maximize performance and realize their career potential.
    • Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage.

    Requirements

    INHERENT REQUIREMENTS FOR THE JOB

    • English Proficiency
    • Numeracy Proficiency
    • Computer Skills – knowledge of MS Office, including Word, Excel and Outlook
    • Minimum of 6 months in an All Star Position
    • All Star Certified + Individual Development Plan (IDP) in place
    • YUM KFC Leading a Shift certificate
    • Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
    • A passion for product quality and the customer service experience, pride in the KFC Brand!

    go to method of application »

    Bench Shift Supervisor - Queenstown

    KEY RESPONSIBILITIES

    • Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
    • Manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
    • Allocate responsibilities to each employee on shift and monitor performance accordingly.
    • Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.
    • Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.
    • Report to the ARM/RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
    • Assist the ARM/RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
    • Support and demonstrate the How We Win Together at KFC principles, acting as a role model and providing leadership with Heart, Smart and Courage

    Requirements

    INHERENT REQUIREMENTS

    • English Proficiency
    • Numeracy Proficiency
    • Computer Skills – knowledge of MS Office, including Word, Excel and Outlook
    • Minimum of 6 months in an All Star Position
    • All Star Certified
    • Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
    • A passion for product quality and the customer service experience, pride in the KFC Brand

    Method of Application

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