Latest Vacancies at Nedbank

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level;

• Diploma
• Preferred Qualification
• Banking Services (example, Higher Certificate in Banking Services - NQF5)

Minimum Experience Level;

• 1 - 2 years
• Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product
• Behavioural Competencies
• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

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Job Responsibilities;

• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
• Ensure alignment to group objectives by establishing and driving the long term strategy for the division.
• Realise division strategy by driving the realisation and executing the divisional strategy and action plan.
• Ensure the continuous alignment of divisional strategy by monitoring; controlling and aligning strategy realisation.
• Create a competitive and successful function through understanding competitor activity and acting to leverage opportunities.
• Conduct long-term planning; budgeting; staffing and operations.
• Ensure alignment to Group planning and definition requirements by establishing standardised frameworks.
• Ensure risk compliance by establishing and manage appropriate risk practices.
• Improve efficiency by providing management information; system improvements and standardised procedures.
• Drive priority delivery based on strategic alignment and return on investment by configuring portfolio of services or projects.
• Ensure functional alignment with Group strategy by providing management with corporate performance measures and competitor analysis Ensure strategic alignment and realisation by translating divisional and group strategy into effective; clear and measurable action plans.
• Realise sustainable strategic intent and provide insight into the organisation by driving effective and efficient service or product delivery.
• Provide guidance to top management with regards to potential areas of improvement.
• Achieve quality and cost competitiveness which is made transparent to the client by providing structured services which are benchmarked to the industry.
• Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Drive priority delivery based on strategic alignment and return on investment by configuring portfolio of services or projects.

Key Responsibilities;

• Monitor and report on Nedbank’s operational carbon and environmental footprint for internal reporting structure as to eventually feed into external reporting.

Reporting requirements include:

• Internal committees: Opcom, the Climate Risk Task Team, the Group Climate Resilient Committee.
• External reporting: The Carbon Disclosure Programme (CDP), Dow Jones Sustainability Index (DJSI) and numerous external company reports.
• Have a broad and deep understanding of data, information, and knowledge generation as it relates to the sustainability space:
• Make informed assumption regarding green or sustainability data due to non-availability of data. As example, make appropriate thermodynamic assumptions regarding diesel genset electrical efficiency to feed into the carbon tax.  
• Build and maintain a library of information for current and future sustainability application so that information will be available when the time arrives. As example, gather, understand and manage knowledge of carbon capture and sequestration (CCS) projects to feed into a potential future funding policy.
• Generate and disseminate knowledge regarding the sustainability industry developments, what lead to the developments and how will it impact Nedbank in future. As example, understand how carbon offsets feed into distributed ledgers and what the potential energy consumption of this could be.   

More general output include:

• Build strong internal and external stakeholder relationships by providing a professional consultancy service and cross selling of ideas.
• Support business strategy, objectives and values by reviewing Nedbank and Business Unit sustainability initiatives.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level;

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification;

• Minimum 3-year relevant natural science or engineering degree.
• Technical Knowledge
• Good knowledge of Carbon Footprinting
• Greenhouse Gas (GHG) Protocol
• Intergovernmental Panel on Climate Change (IPCC)
• Partnership for Carbon Accounting Financials (PCAF)
• Carbon Disclosure Programme (CDP)
• Dow Jones Sustainability Index (DJSI)
• Task Force on Climate-related Financial Disclosures (TCFD)

Minimum Experience Level

• Minimum 5-year experience in calculation operational carbon and environmental footprint
• Extensive knowledge of Carbon Footprinting
• GHG Protocol, IPCC, PCAF, CDP, DJSI, TCFD (see abbreviations above)
• Good English ability will be crucial
• The key attribute will be meticulous attention to detail and technical (scientific) accuracy and strong self-management capability

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Job Responsibilities;

• Inventory management: Understand current state of market data usage, management, reporting and inventory more broadly and apply techniques from across industries to build towards best practice.
• Market data quality assurance: ensuring that Market data is allocated and used for the right purposes within markets 
• Actively work with desk heads and business users to understand the nuances in the usage of applications and the respective market data utilization.
• Identity instrument utilization gaps and provide smart solutions to map market data user utilization across data sets
• Exchange reporting on market data utilization as per contract agreement
• Reporting to markets data suppliers and internal finance clusters for accurate invoicing and billing
• Cost controls: undertake market data cost control and cost avoidance strategies, and provide innovative ways to optimise cost
• Understand how incorrect pricing and inaccurate data usage can lead to cost discrepancies from exchange and vendor reporting 
• Governance: understands business problems and design end-to-end processes and governance to manage market data
• Keep abreast with latest tools and techniques to efficiently manage market data
• Engage with stakeholders and vendors alike, on smart ways to automate market data usage monitoring
• Troubleshooting the impact of pricing across a number of financial instruments is critical as well as providing smart solutions on data exceptions 
• Ensure Quality controls of own work
• Map problems and gaps identified, and quantify the impact of proposed solutions
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Enable skilling and required corrective action to take place by sharing knowledge and industry trends with team and stakeholders during formal and informal interaction
• Obtain buy-in for developing new and/or enhanced processes (e.g., operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Support the achievement of the business strategy, objectives and values
• Stay abreast of developments in field of expertise
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g., staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking

Essential Qualifications - NQF Level

• National 1st Degrees 

Preferred Qualification

• BCom Hons Economics/Financial Management/Investment management/Accounting

Minimum Experience Level

• 5-10 years experience in a Markets data team
• Previous experience in Data management 
• Ability to navigate in a complex environment 
• Strong stakeholder engagement 
• Excellent written and verbal communication skills along with strong desire to work in cross functional teams.
• Attitude to thrive in a fun, fast-paced start-up like environment

Knowledge of/Experience with Market Data entitlement platforms including user change management as well as reporting/declaration: i.e. 

• Front Area
• DACS
• EMRS
• Wall Street

Knowledge of core Market Data vendors and principal products: 

•  Refinitiv 
•  Bloomberg 
•  IRESS

Understands the difference between Market Data vendor product categories

• Terminals
• Exchanges
• Data Feeds
• Broker Data
• Indices
• Reference Data
• Ratings Agencies
• Specialist Research
• Experience with Market Data entitlement/exchanges and data compliance policies including usage reporting
• JSE
• LME
• CME
• ASX
• NASDAQ
• ICE
• Experience with managing Market Data contracts as well as invoice reconciliation and finance workflow process management Including budgeting
• General experience dealing with Financial Market Products/Desks
• MIS platforms – i.e. MS Power BI, Qlik, Tableaux
• Advanced Excel

Technical/Professional Knowledge;

• Continuous Process Improvement
• Data Analysis
• Data Quality Assurance
• Information Management
• Product and Services Knowledge
• Risk Awareness
• Risk Management
• Written Communication
• Contract Management
• Actively monitor, manage, and optimize the cost associated with the market data usage
• Analysing data that requires an in-depth evaluation of multiple factors
• Data entitlements, governance, and exchanges subscription entitlement management
• Bloomberg/Refinitiv or relevant market data application user License management
• Vendor Management and issue escalation - Bloomberg Support Desk, Account Management
• Understanding the flow of market data process into trading applications 
• Annual review of SLA’s and commercials for all technical 3rd party agreements.
• Assist functional teams with pricing/instrument lookups
• Management of market data inventory (i.e., Bloomberg terminals and Thomson Reuters Dealing terminals)
• Liaise directly with market data vendors:  Bloomberg, Reuters, Exchanges, and Brokers
• Market data audits and management 
• Project management on market data streams
• Periodic Market Data usage reporting
• Communication
• Checking Details
• Developing Expertise
• Documenting Facts
• Embracing Change
• Examining Information
• Exploring Possibilities
• Following Procedures
• Collaborating with stakeholders
• Analysing situations or data that requires an in depth evaluation of multiple factors
• Financial modelling and analytics
• Research and analytics
• Strategy planning and execution
• Decision Making
• Innovation

Technical/Professional Knowledge and Skills;

• Customer Focus
• Applied Learning
• Continuous Improvement
• Analysing situations or data that requires an in depth evaluation of multiple factors
• Financial modelling and analytics
• Research and analytics
• Strategy planning and execution

Behavioural Competencies;

• Decision Making
• Innovation
• Technical/Professional Knowledge and Skills
• Customer Focus
• Applied Learning
• Continuous Improvement