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OneCart is South Africa's premier on-demand smart technology platform that connects multiple retailers to the consumer on one platform. The retailers displayed are based on the consumers geographical location, and the platform allows customers to shop for household items such as groceries and fast moving consumer goods, from multiple national retailer...
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Job Description:
As a Personal Concierge Shopper, you will be required to offer advice and guidance on products, prepare orders for delivery, and assist with customer queries. You should demonstrate excellent communication skills and strive to exceed customer expectations. Personal Concierge Shoppers are required to remain in-store during working hours.
To be successful as a Personal Shopper, you should be resourceful, energetic, and pay attention to detail, together with excellent customer service. Outstanding Personal Shoppers add value to the buying experience and resolve any issues to the satisfaction of the customer.
Duties and Responsibilities:
- Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service
- Supporting customers by fulfilling placed orders and making payments in person
- Responding promptly and effectively to customers' complaints and requests
- Advising customers on suitable substitutes for dated, discontinued, or unavailable products
- Reporting customer issues, supply shortages, and inferior products to Management immediately
- Engaging with customers and ensuring any special instructions given by the customer are followed
- Ensuring that orders are accurately selected, scanned, and packed
- Assisting with order collection, packaging, loading, and payment, where required
- Keeping track of product offerings and availability
- Collaborating with store departments to ensure efficient service delivery
- Consistently managing own priorities to achieve all deliverables
- Following any lawful and reasonable instructions from your supervisor
- Acting as part of the team and always assisting other members of the team in achieving common goals
- Consistently living and being an example of the Company's values
Job Requirements:
- Matric
- Must be based in the area or closer
- Must be fluent in English
- Must be able to type in full sentences
go to method of application »
Job Description:
As a Personal Concierge Shopper, you will be required to offer advice and guidance on products, prepare orders for delivery, and assist with customer queries. You should demonstrate excellent communication skills and strive to exceed customer expectations. Personal Concierge Shoppers are required to remain in-store during working hours.
To be successful as a Personal Shopper, you should be resourceful, energetic, and pay attention to detail, together with excellent customer service. Outstanding Personal Shoppers add value to the buying experience and resolve any issues to the satisfaction of the customer.
Duties and Responsibilities:
- Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service
- Supporting customers by fulfilling placed orders and making payments in person
- Responding promptly and effectively to customers' complaints and requests
- Advising customers on suitable substitutes for dated, discontinued, or unavailable products
- Reporting customer issues, supply shortages, and inferior products to Management immediately
- Engaging with customers and ensuring any special instructions given by the customer are followed
- Ensuring that orders are accurately selected, scanned, and packed
- Assisting with order collection, packaging, loading, and payment, where required
- Keeping track of product offerings and availability
- Collaborating with store departments to ensure efficient service delivery
- Consistently managing own priorities to achieve all deliverables
- Following any lawful and reasonable instructions from your supervisor
- Acting as part of the team and always assisting other members of the team in achieving common goals
- Consistently living and being an example of the Company's values
Job Requirements:
- Matric
- Must be based in the area or closer
- Must be fluent in English
- Must be able to type in full sentences
go to method of application »
Job Description:
As a Personal Concierge Shopper, you will be required to offer advice and guidance on products, prepare orders for delivery, and assist with customer queries. You should demonstrate excellent communication skills and strive to exceed customer expectations. Personal Concierge Shoppers are required to remain in-store during working hours.
To be successful as a Personal Shopper, you should be resourceful, energetic, and pay attention to detail, together with excellent customer service. Outstanding Personal Shoppers add value to the buying experience and resolve any issues to the satisfaction of the customer.
Duties and Responsibilities:
- Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service
- Supporting customers by fulfilling placed orders and making payments in person
- Responding promptly and effectively to customers' complaints and requests
- Advising customers on suitable substitutes for dated, discontinued, or unavailable products
- Reporting customer issues, supply shortages, and inferior products to Management immediately
- Engaging with customers and ensuring any special instructions given by the customer are followed
- Ensuring that orders are accurately selected, scanned, and packed
- Assisting with order collection, packaging, loading, and payment, where required
- Keeping track of product offerings and availability
- Collaborating with store departments to ensure efficient service delivery
- Consistently managing own priorities to achieve all deliverables
- Following any lawful and reasonable instructions from your supervisor
- Acting as part of the team and always assisting other members of the team in achieving common goals
- Consistently living and being an example of the Company's values
Job Requirements:
- Matric
- Must be based in the area or closer
- Must be fluent in English
- Must be able to type in full sentences
go to method of application »
Job Description
-
OneCart is looking to hire a Product Manager, the purpose of the role is completing product offering, from early-stage research and ideation, through implementation and iteration based on key success metrics. Build and implement product strategies consistent with the company vision. Collaborate with senior management to create product plans and roadmaps.
Duties and Responsibilities:
- Driving the product roadmap and execution for of OneCart’s products, in concert with cross-functional peers.
- Define creative, high-quality product roadmaps based on internal/external research, analysis, and data
- Execution against a plan in collaboration with Engineering and Design: making trade-offs, anticipating staffing needs, risks, and ensuring frequent and clear communication internally as well as with external stakeholders.
- Work with various personnel to set up team processes and ensure effective product delivery.
- Lead detailed, business requirements and user stories that can be used to create product specifications and architecture for each product and application.
- Bringing new features to market in concert with the strategic partners OneCart is working with, working with marketing and product teams within and outside of OneCart.
- Incorporate feedback and input from customers, partners and in-house teams on product strategy and find ways to expand product market reach
- Research and understand the market and create product requirements specification
- Understand the market and competitive trends; monitor key industry developments
- Determine product market demands and help establish long-term goals to develop the product strategy
- Ensure products and releases are launched correctly and on schedule
- Be an active participant in the product development lifecycle
- Drive prioritisation and trade-offs among customer experience, performance and operational support load
- Create buy-in for the product vision both internally and with key external partners
- Shaping OneCart’s product by thinking about our customers and partners
- Ensure that high standards of reliability, quality, usability and measurement are adhered to throughout each phase of product development
- Produce and review product requirements documents (PRD)
- Communicate product features and functions to cross-functional teams at all levels clearly
- Take ownership of driving your career development (skills and knowledge)
- Plan and priorities, demonstrating abilities to manage competing demands to achieve agreed deliverables
- Follow any lawful and reasonable instruction from your line manager
- Act as part of the Product team by assisting other members of the team to achieve common goals
- Consistently live and be an example of the Company values
- Timely reporting of all instances of suspected or proven fraud via the appropriate reporting channel
- Adherence to the company policies and associated company policies and procedures
Job Requirements:
- Minimum 5 years of experience in product management, preferably in an e-commerce environment and/or SaaS environment.
- Experience crafting and delivering stellar technical products.
- Passion to understand customer needs and a strong motivation to solve their problems.
- Expertise guiding complex internal and external partners and finding creative solutions to high visibility product questions.
- Ability to inspire your teams to build better products with a constant dedication to understand, question and improve the experiences for our users.
- You have proven success in building an execution engine that delivers value to customers.
- Ability to build a compelling business case for new opportunities.
- True obsession for your customers – you go out of your way to talk to customers and solve their problems because it’s what gets you out of bed in the morning.
- Outstanding history with engineers, design and cross functional partners: people love to work with you!
- Experience negotiating and communicating with diverse internal and external stakeholders to create good outcomes for all parties.
- Excellent communication (written/verbal), strategic/analytical thinking, relationship building (internal and external stakeholders), and people skills.
- Agile methodology, analytical, planning, and strategy skills.
- Skilled at workshopping and facilitating to problem-solve, ideate, co-create and roadmap.
- Keep ahead of industry product trends and developments.
- Preferable high-level tech stack knowledge:
- Collaboration tools: Jira, Confluence, LucidChart, Miro, Figma, Trello
- Architectures: AWS and Serverless
- Development languages: HTML, CSS, C#, Java, Python, and SQL
Method of Application
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