Latest Vacancies at The Heineken Company

Key Responsibilities

• Review of operational performance and plans to ensure attainment of business  metrics
• Drive and manage the deployment planning  teams to deliver on targets
• Analyse and evaluate teams performance against operational metrics and provide recommendations and insights to management team and operational teams to improve performance and profitability
• Manage deployment plans to achieve optimal productivity and within the required business and customer service SLAs
• Build effective relationships with external and internal stakeholders
• Professional communication, behaviour and actions result in a high level of credibility, trust and respect with internal and external stakeholders
• Knowledge of the receiving protocol at large customers and DC environments
• Lead by example and ensure competent and motivated people in department
• Drive continuous improvement and implement business improvement initiatives within the deployment

Requirements

• A 3-year Degree, preferably in Supply Chain, Industrial Engineering or Management
• Minimum of 5 years’ experience in an FMCG deployment planning or planning environment.
• Working Knowledge of SAP R3, Blue Yonder and tableau reporting suite experience advantageous
• Analytical minded, with good conflict management skills
• Excellent written and communication skills

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Key Performance Areas, but not limited to: 

• Ensure safety & legal compliance of all the assets, contractors, service providers and personnel under your control. 
• Ensure proper disposal of consumables and materials and efficient use of resources (water, electricity, etc.) 
• Make sure good Food Safe Practices when performing maintenance. 
• Maintain requirements for food safety system. 
• Be responsible for Product Quality on machinery. 
• Develop maintenance budgets based on your entire scope regarding the preventative and predictive maintenance plan. 
• Control Monthly maintenance spent according to budget. 
• Own the Equipment Balance Sheet for your assets. 
• Compile annual CAPEX budget with relevant role-players.  
• Execution of CAPEX budget in a timeous manner. 
• Ensure ICC requirements are adhered to. 
• Manage Scheduling, Execution and Review of workorders 
• Ensure all work in the weekly schedule is complete. 
• Deliver improved machine performance through the effective preventative maintenance. 
• Periodically review ACP to ensure they are relevant and cost effective. 
• Ensure key reliability KPIs are met and develop action plans where not met. 
• Complete all necessary activities to ensure effective shutdowns. 
• Ensure that appropriate spares are in store for your machines by guiding machine owners to manage this. 
• Ensure all team members has access to required information and has access to required tools 
• Take part in supplier meetings and record minutes. 
• Manage contractors to get value and minimise impact on operations 
• Coach, drive and support the machine operators with the implementation of autonomous maintenance tasks, quick fix routines and communication systems to transfer the appropriate technical skills to operators to assist performance drive. 
• Ensure that engineering change requests are generated without delay and in good quality by service providers.  
• Make recommendations and justify for Machine replacement or major refurbishment 
• Attend all relevant team meetings. 
• Compile Weekly/Monthly site upkeep reports (including but not limited to water, electricity effeciency, diesel use and cellar upkeep etc)  
• Drive problem-solving by utilizing historic data and weekly loss and waste analyses 
• Lead, coach and support problem solving as required as part of the improvement process. 
• Lead, coach, drive and support improvement processes including Clean & Tag and Machine Audits to improve performance. 

The successful candidate must have the following qualifications, skills and experience:  

• N3 Fitting with trade test. 
• N6 or Certificate in maintenance planning – beneficial 
• Experience in managing projects in the FMCG environment.  
• Mental alertness and strong analytical ability 
• Good interpersonal and communication skills 
• Ability to develop and control budgets 
• Ability to facilitate problem solving in a team forum 
• High level of resilience and ability to operate in a high pressure environment 
• Ability to manage complex projects.  

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Strategy 

• Leading the creation of consumer-driven brand / marketing strategies in line with business strategy 
• Consumer and market insights, contribute to portfolio processes and brand architecture 
• Competitive strategy review to define implications and learning 
• Drive brand price point index, packaging, product, brand positioning, brand communications, sponsorships, consumer promotions and resources requirement to support overall brand marketing strategy 
• Ensuring through the use of best practice and commercial acumen, profitable and sustainable growth of the brand. Delivering against commercial targets derived from the business goals 
• Sparring and supporting other functional managers in strategy development 
• Long-term strategy and operation policies in sales and trade marketing 

Planning 

• Leading the yearly development process of the plans for the assigned brands 
• Target setting, ATL/ BTL budget development, 360 degree communication plan, brand activities calendar, activation plans 
• Championing the communication and alignment processes with key stakeholders to take strategies to action plan 
• Agency briefing and management, internal approval from marketing manager, alignment with key stakeholders at the operating environment 

Execution 

• Ensure excellent execution of the brand plans 
• Directing and coaching the brand manager  / trainee 
• Delivering brand activation programs as planned 
• Setting KPIs for brand managers and brand programs 
• Keeping ATL / BTL spending for within budget and administration parameters 
• Progress innovation/renovation projects through internal and global gate system 
• Directing and managing agency partnerships to deliver brand strategies 
• Briefing, managing  and evaluating agency partnerships to deliver brand strategies 
• Challenging and supporting cross functions in execution of activation plans 
• Lead Channel promotions and customer management programs 
• Iconic brand identity execution through implementation of key brand assets on both ATL/BTL elements and ensuring VI is brought to life through visibility elements/initiatives across all channels   

Monitoring / reporting 

• Using measurement to drive brand performance 
• Track, evaluate and use qualitative and quantitative research to define opportunities and issues for the portfolio and individual brands 
• Regularly review with other functions on key performance indicators for learning and improvement opportunities  
• Tracking, analyzing and using financial information to maximize return on brand investment 
• Using P&L, ABC costing, GP net by brands and by SKUs to review and drive brand strategies 
• Coaching and challenging team to evaluate ROI of key brand programs 
• Getting insights from market, media and consumers trends 

People 

• Leading the brand team and managing people development 
• People coaching, performance management, personal development, career development and professional coaching 

The successful candidate must have the following qualifications, skills and experience: 

• A relevant and recognized Honours or post-graduate qualification in Commercial/Marketing  
• Minimum 7 years’ relevant marketing experience, ideally across a range of categories/FMCG’s Thorough understanding of the FMCG value chain.  
• Superior leadership skills – including team leadership, thought leadership, problem solving, collaboration.  
• Mastery in cross functional management and project management skills & experience.  
• Mastery of strategic thinking and planning skills.  
• Mastery of developing and executing strategic plans and marketing plans.  
• Superior commercial acumen.  
• Superior background/skills in analytics and data driven business planning.  
• Superior background in consumer insight and consumer insight driven business planning.  
• Demonstrated creativity and creative management, including strong demonstrated experience in leading creative work and agency partnerships 

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Key Performance Area:

Strategic & Financial Results

• Manage the R&D cellar through world class practices to give Heineken a competitive edge in the market.
• Manage and maximise the R&D cellar to service Intrinsic research strategies and product development.
• Scale up of innovative liquid development and process technology to support Innovation Portfolio strategies and requirements.
• Ensure the company is not exposed to unnecessary risks or costs associated with non-compliance.
• Ensure quality products are made by applying appropriate process control measurements etc.

Operational Results

• Ensure maximum productivity throughput and quality production through efficient execution of cellar operations.
• Work in conjunction with the Research and Innovation teams to identify, procure, install, commission of new equipment needed for new process or product development.
• Develop, train and reinforce of Standard Operating Procedures of all equipment and processes. In depth knowledge of all pilot plant equipment required.
• Accurate and timely record keeping of processes on all operations within cellar.
• Manage the maintenance and hygiene plan of all R&D Cellar equipment.
• Operation of the specialised equipment to deliver the various asks from the business.

Customer & Stakeholder Relationship Results

• Coordinate R&D Cellar production plans for maximum productivity and best practice.
• Quality and relevant communication, behaviour and actions resulting in high level of collaboration, credibility and trust across stakeholder groups.
• Ensure service level agreements are in place.

Effective Leadership

• Demonstrating Corporate Values
• Ensure high capability and competencies of Cellar Operators through pro-active coaching and training.
• Drive own development to ensure specialist knowledge remain world class.

Innovation & Improvement Results

• Conduct cellar experiments based on unique initiatives and technologies identified through Intrinsic innovation and exploration.
• Constant skills transfer and implementation of benchmark improvement opportunities to ensure optimal throughput and capabilities.
• Continuous benchmarking and scouting of new innovative cellar equipment for best in class scale up of Intrinsic R&D.

The successful candidate must have the following qualifications, skills and experience:

• Process Engineering Qualification is required.
• Practical experience in a commercial cellar across categories (Wine, Brandy, Cider, Cream Liqueur, Liqueur and Beer) would be advantageous.
• Minimum of 5-8 years' experience in a commercial cellar with proven problem-solving experience/capability. 
• Cream liqueur experience is essential.
•  Systems experience (SAP and COUPA) is required.
• Proven project management skills.
• People skills.

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KEY RESPONSIBILITIES

• Operating at optimum performance levels, ensuring that an effective and efficient service is provided to internal clients enquiring through the Helpdesk.
• Participate in the execution of the strategic plan for the business unit by embedding the HR Helpdesk as a service function in the business
• Provide an effective and efficient service to all enquiring via the HR Helpdesk.
• Provide guidance and encouragement to HR BPs & Practitioners, line managers and employees with regards to the utilization of the HR Helpdesk.
• Deliver a professional, best in class HR Helpdesk service by effective management of the relevant tools and systems, and portraying personal efficiency.
• Demonstrated understanding of the functionality and full utilization of ServiceNow, and basic functionality of broader HR Systems with regard to its fit into HR policies and procedures (SAP HR, My HR, SuccessFactors)
• Effectively manage the query resolution process by ensuring that all queries are logged on a daily basis, resolved within the timeframes as agreed within the Service Level Agreement (SLA) with the business, delegated/escalated where required.
• Fulfil the full transactional recruitment function, this includes the placement of the advertisement, search suitable candidates on SF and CareerJunction, shortlisting and coordinating interviews, referencing and regrets.
• Conduct administration procedures, i.e. accurate capturing of information on systems, checking documentation for completeness, delegating to payroll if required and keep ServiceNow updated with status.
• Actively contribute to training material being in place for the Helpdesk, employees and HRBPs.
• Assist Site HR on ad hoc basis with recruitment processes, entries and exits (interviews, approvals, appointments and exits).
• Build end-to-end relationships which are leveraged to improve service delivery that result in satisfied stakeholders
• Foster good relations with all stakeholders to be viewed as trusted business partner for support services
• Being proactive and innovative in all areas pertaining to the HR Helpdesk function and HR management systems that will lead to improved services rendered
• Optimize and improve systems and work processes to drive productivity and reduce costs.
• Take responsibility for own development and contribute to team effectiveness.
• Develop effective manager and peer working relations.
• Take responsibility of own performance goals and personal growth
• Manage your career (EPMS Scorecard, IDP and Career Plan are in place)
• Drive own development to ensure knowledge and skills remain current.
• Assist with the up skilling of yourself and the team where gaps have been identified.

EDUCATION AND EXPERIENCE

• B.Degree, preferably in Human Resource Management
• Minimum 1 - 3 years’ relevant experience in a HR Service Centre environment
• Sound knowledge of established HR theories, policies, procedures & practices
• Sound knowledge of organizational procedures and policies
• Knowledge of relevant and related SA Labour Legislation
• Operational Knowledge and proficiency in various Hire to Retire systems
• Proficiency in MS Word, Excel, Outlook, and PowerPoint
• Good Verbal and written communication skills
• Build and maintain relationships with key stakeholders.
• Detailed-oriented and meticulous

go to method of application »

KEY RESPONSIBILITIES

• Operating at optimum performance levels, ensuring that an effective and efficient service is provided to internal clients enquiring through the Helpdesk.
• Participate in the execution of the strategic plan for the business unit by embedding the HR Helpdesk as a service function in the business
• Provide an effective and efficient service to all enquiring via the HR Helpdesk.
• Provide guidance and encouragement to HR BPs & Practitioners, line managers and employees with regards to the utilization of the HR Helpdesk.
• Deliver a professional, best in class HR Helpdesk service by effective management of the relevant tools and systems, and portraying personal efficiency.
• Demonstrated understanding of the functionality and full utilization of ServiceNow, and basic functionality of broader HR Systems with regard to its fit into HR policies and procedures (SAP HR, My HR, SuccessFactors)
• Effectively manage the query resolution process by ensuring that all queries are logged on a daily basis, resolved within the timeframes as agreed within the Service Level Agreement (SLA) with the business, delegated/escalated where required.
• Fulfil the full transactional recruitment function, this includes the placement of the advertisement, search suitable candidates on SF and CareerJunction, shortlisting and coordinating interviews, referencing and regrets.
• Conduct administration procedures, i.e. accurate capturing of information on systems, checking documentation for completeness, delegating to payroll if required and keep ServiceNow updated with status.
• Actively contribute to training material being in place for the Helpdesk, employees and HRBPs.
• Assist Site HR on ad hoc basis with recruitment processes, entries and exits (interviews, approvals, appointments and exits).
• Build end-to-end relationships which are leveraged to improve service delivery that result in satisfied stakeholders
• Foster good relations with all stakeholders to be viewed as trusted business partner for support services
• Being proactive and innovative in all areas pertaining to the HR Helpdesk function and HR management systems that will lead to improved services rendered
• Optimize and improve systems and work processes to drive productivity and reduce costs.
• Take responsibility for own development and contribute to team effectiveness.
• Develop effective manager and peer working relations.
• Take responsibility of own performance goals and personal growth
• Manage your career (EPMS Scorecard, IDP and Career Plan are in place)
• Drive own development to ensure knowledge and skills remain current.
• Assist with the up skilling of yourself and the team where gaps have been identified

EDUCATION AND EXPERIENCE

• B. Degree; preferably in Human Resource Management
• Minimum 1 - 3 years’ relevant experience in a HR Service Centre environment including of:
• Sound knowledge of established HR theories, policies, procedures & practices
• Sound knowledge of organizational procedures and policies
• Knowledge of relevant and related SA Labour Legislation
• Operational Knowledge and proficiency in various Hire to Retire systems
• Proficiency in MS Word, Excel, Outlook, and PowerPoint
• Good Verbal and written communication skills
• Build and maintain relationships with key stakeholders.
• Detailed-oriented and meticulous.