Temp HR Helpdesk Consultant at The Heineken Company

KEY RESPONSIBILITIES

• Operating at optimum performance levels, ensuring that an effective and efficient service is provided to internal clients enquiring through the Helpdesk.
• Participate in the execution of the strategic plan for the business unit by embedding the HR Helpdesk as a service function in the business
• Provide an effective and efficient service to all enquiring via the HR Helpdesk.
• Provide guidance and encouragement to HR BPs & Practitioners, line managers and employees with regards to the utilization of the HR Helpdesk.
• Deliver a professional, best in class HR Helpdesk service by effective management of the relevant tools and systems, and portraying personal efficiency.
• Demonstrated understanding of the functionality and full utilization of ServiceNow, and basic functionality of broader HR Systems with regard to its fit into HR policies and procedures (SAP HR, My HR, SuccessFactors)
• Effectively manage the query resolution process by ensuring that all queries are logged on a daily basis, resolved within the timeframes as agreed within the Service Level Agreement (SLA) with the business, delegated/escalated where required.
• Fulfil the full transactional recruitment function, this includes the placement of the advertisement, search suitable candidates on SF and CareerJunction, shortlisting and coordinating interviews, referencing and regrets.
• Conduct administration procedures, i.e. accurate capturing of information on systems, checking documentation for completeness, delegating to payroll if required and keep ServiceNow updated with status.
• Actively contribute to training material being in place for the Helpdesk, employees and HRBPs.
• Assist Site HR on ad hoc basis with recruitment processes, entries and exits (interviews, approvals, appointments and exits).
• Build end-to-end relationships which are leveraged to improve service delivery that result in satisfied stakeholders
• Foster good relations with all stakeholders to be viewed as trusted business partner for support services
• Being proactive and innovative in all areas pertaining to the HR Helpdesk function and HR management systems that will lead to improved services rendered
• Optimize and improve systems and work processes to drive productivity and reduce costs.
• Take responsibility for own development and contribute to team effectiveness.
• Develop effective manager and peer working relations.
• Take responsibility of own performance goals and personal growth
• Manage your career (EPMS Scorecard, IDP and Career Plan are in place)
• Drive own development to ensure knowledge and skills remain current.
• Assist with the up skilling of yourself and the team where gaps have been identified.

EDUCATION AND EXPERIENCE

• B.Degree, preferably in Human Resource Management
• Minimum 1 - 3 years’ relevant experience in a HR Service Centre environment
• Sound knowledge of established HR theories, policies, procedures & practices
• Sound knowledge of organizational procedures and policies
• Knowledge of relevant and related SA Labour Legislation
• Operational Knowledge and proficiency in various Hire to Retire systems
• Proficiency in MS Word, Excel, Outlook, and PowerPoint
• Good Verbal and written communication skills
• Build and maintain relationships with key stakeholders.
• Detailed-oriented and meticulous