Organise transportation activities, manage information accrued from point of origin to delivery and orchestrate transportation movements. Ensure the product reaches destinations safely, securely and ontime.
1. In charge of administrating sales transactions and coordinating supply of products, including but not limited to below functions:
- Monitoring actual shipping and forecast volume of the subsidiary in order to support on time delivery and sustained reliability
- Coordinating supply of products / services with Logistics Coordinators
- Ensuring timely and accurate communication to AL customers and Affiliates regarding Supply planning (deviation, hazards ... etc)
- Supporting adhoc supply chain improvements projects
2. She/He also should be able to communicate with cross functional team such as planners, asset managers, procurement, Business and HSEQ to achieve team's goal such as Safety, Quality, Reliability and Efficiency target.
3. The Planner is responsible for inventory and Planning
- Inventory Management
- ERP daily transaction and monitor GIDEONS
- Monitor demands and inventory level to make sure there is no shortage in the stock
- Identify proactively supply risks and identify actions to be implemented
- Calculate and review forecast accuracy based on actual deliveries
- Planning
- Receive and manage orders of products from AL customers and affiliates
- Provide timely and accurately visibility on the inventory status
- Ensure Timely update of the Order Tracking file for the related orders and scope
- Working closely with asset specialist to review the available assets pool
- Monitor and report the potential supply risk by reviewing the discrepancy between Forecast vs Actual volume
4. Compliance and Contiuous Improvement
- Cross functional work with logistics & planning, procurement, Business and HSEQ to achieve entity's goal such as Safety, Quality, Reliability and Efficiecy target.
- Comply with International Transport of dangerous goods regulation (Road and Seafreight Transportation for Dangerous Goods)
- Identify the Logistics dysfunctions (leadtime, cost, quality) and suggest actions to improve the situations.
Etesvous LA personne faite pour ce poste ?
- Degree/diploma is Industrial Engineering
- Matric
- 3 years road transportation experience
- 3 years in distribution management
- 2 years supervisory experience
- Inventory management experience
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In this position the incumbent will manage the Customer Call Centre ensuring efficient order management, timeous resolution of customer complaints and queries, and relevant KPI monitoring and reporting. The incumbent will respond to emails and web portal questions using guidance from AL written policy in a timely and professional manner and resolve customer complaints in accordance with processes.
- Solve or re-direct various customer queries according to AL sales policy, entity procedures, answering the customer or transfering to the relevant employee. Update the Sales Management System and inform relevant employees of this (Industrial operations, Account Managers, Reseller Account Manager)
- Perform the registration of customer claims, ensure the follow-up according to quality procedures and ISO policy. Process delivery notes and STO. Enter orders on the system in a timely and accurate manner and get approval from Industrial Operations before committing delivery to the customer. Invoicing and receiving and capturing of delivery notes on the system. Acts as a liaison between customer and operation team to ensure satisfactory resolution whenever possible
- Participate to spot marketing campaigns while required to support outbound call staff. Initiate and perform cylinder desk audit in response to customer cylinder disputes. Assign cylinder desk audits and document in accordance with local audit policies and forwards to the Sales team. Maintain daily outstanding order records, delivery notes, product schedule and ensure all DNs and STOs are captured timeously utilizing the Incompletion Log and Outstanding STO reports. Generating of quotes for existing customers (hardgoods and PG)
- Customer contact for short deliveries, non-deliveries, delivery delays, truck break-downs, ETA of deliveries and any other communication affecting delivery. Border documents for Swaziland, Botswana and Mozambique. Processing of intercompany purchases between PTY and HC. Responsible for the entire new allocation process to customers which includes completion of 229 form, ensuring it is authorised by Sales Manager and then sent to Asset Manager. Follow up if no response received within 2-3 days. Liaising with customers regarding the progress and then creating the order in the system. Process all new allocations for all of SA to Hubs / Depots
Educational requirements
- Customer service qualification/Tertiary qualification
- Matric
Experience
- 2- 3 years experience in Business or Sales
- Knowledge and Know-how specific to the job
- Knowledge of AL Offers, products and services
- Knowledge of AL organization and principal workflows
- Knowledge of ERP system (Navision)
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