Jobs at MTN

Key Performance Areas: 

Key Deliverables

The Managing Director will be accountable to achieve the following objectives:

Strategy Development and Implementation

• Build a compelling and innovative Opco strategy that reinforces the current patron base and attracts a wider variety of new patrons; to ensure a sustained economic value driven business 
• Leverage the scale of MTN and Bayobab to deliver future commercial benefits with a view to rapidly improve commercial performance within the next 2 years 
• Lead the creation of the OpCo strategy, in collaboration with functional leads, aligning it with the overarching Group mandate
• Oversee implementation of the strategy by means of providing OpCo-wide direction, structure, frameworks, models, plans and roadmaps
• Lead regular review of the OpCo strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem. Ensure that the same is cascaded to the functional leads

Staff Leadership and Management

• Build and manage a high performing team by providing leadership, role clarity, training and career development 
• Source, induct and manage talent in accordance with legislative guidelines
• Continually develop a culture of strong collaboration and effective team working
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set KPIs and provide regular performance feedback through a well-defined and implemented performance review program
• Performance manages resources in accordance with HR policy and legislation where necessary
• Actively participate in leadership team and develop skills of own team
• Promote a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Governance 

Strategic Meetings

• Chair the executive committee to align on strategic goals and key operational decisions 
• Serve on the board of OpCo FiberCo to ensue board mandates and shareholder objectives are met 
• Lead strategic meetings, ensure relevant participation and provide guidance and input in the various discussions 
• Lead OpCo wide transformation initiatives, elicit inputs from relevant parties
• Lead strategy development and implementation of adequate risk mitigation and controls across all functions
• Oversee evaluation baseline of Service Level Agreements (SLAs) and KPIs
• Approve new initiatives & projects in the Opco
• Approve proposals on change initiatives SLA, policies and procedures where required

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact to the Board/Chief Fibre Officer/ CEO
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Function Tactical

• Review all projects initiated in the OpCo
• Review and finalise objectives, targets and budgets for the OpCo
• Review key risks, issues and dependencies and monitor mitigation actions taken by the different functions 
• Manage budgets and oversee compliance
• Provide approval regarding tactical changes, when required
• Chair tactical meetings, when required

Performance

• Monitor performance and alignment with global strategy
• KPI approval and exception performance review 

Reporting                                                      

• Report on a monthly basis to the Board, Chief FibreCo and Bayobab CEO relating to progress made within the OpCo and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required

Budgets

• Develop and manage OpCo’s budgets in line with business objectives
• Analyse and approve initiatives aiming the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers
• Operational Delivery

Overall Leadership:            

As the leader of all the functions across the OpCo, the role is accountable to:

• Establish, monitor and align the direction, strategy and results of the functions, collectively and as individual work areas in the OpCo
• Manage and drive revenue growth and EBIDTA in line with board and shareholder expectations. 
• Manage revenue portfolio.
• Lead and drive an integrated solution development and problem-solving philosophy across the functions. Guide functional leads to further cascade it in their respective functions
• Oversee functional monitoring of true-value metrics to measure the impact and benefit of each function to the OpCo and in turn, Bayobab. Lead continuous improvement across all functions 
• Owner of partnerships and alliances for all key strategic priority areas in the OpCo
• Serve as the face of the OpCo and liaise with all key external stakeholders
• Participate in key seminars / forums as the brand ambassador for Bayobab and respond to strategic queries on the business
• Drive Corporate and Social responsibility

Delivery Leadership: 

• As the delivery leader of the OpCo, the role is accountable for the following work area outcomes:

Strategy, Governance & Reporting

• Create value for MTN & Bayobab with key external stakeholders (regulator, government, etc) in order influence public policy decisions 
• Inspire confidence with the investor community and enhances the company reputation when dealing with stakeholders and media 
• Cascade the Group’s functional strategies to the OpCo and ensure that all functional leads embed the same within their respective functions
• Deliver agreed business goals in accordance with overall business strategy with a high focus quality of service and customer experience
• Responsible for governance and compliance to national regulations and internal best practices
• Deliver results under the guidance of the Board, Chief FibreCo Officer and Bayobab CEO, abiding by all the set directives and regularly reporting compliance

Functional Operations

• Provide overall direction by identifying new opportunities, analysing changes in the competitive landscape, analysing trends, costs, forecasts and implementing them for business value add
• Lead and manage the Go-To-market strategy in line with overall strategy
• Work with the regional sales teams to maximize operational efficiencies & sales 
• Strategic management of the overall financial performance of each product and commercial expenses by analysing and controlling financial reports, creating and administering commercial budgets
• Ensure all relevant activities, trends, revenues and costs are reported on effectively for governance and business purposes
• Manage and prioritise decisions to maximise return on investment capital and implement cash upstreaming measures in line with expectations 
• Partner with risk& compliance and legal & regulatory functions to ensure that the company is protected from any risk emanating from non-compliance to legal statutes, attack from malicious practices etc
• Monitor and approve technology roadmaps for the short to long term, ensuring that standards, processes and policies set forth by the Group Technology team are duly complied with by the function
• Directly oversee all Corporate Secretarial activities, ensuring that the Opco maintains the highest standards of Corporate governance and regular business heath is reported to shareholders and internal stakeholders
• Build and maintain strategic relationships within the industry and in local regulatory / legislative bodies
• Represent OpCo in seminars and external forums 

Managerial / Supervisory Responsibilities

• Accountable for the morale, performance, and development of the Opco’s human capital
• Align function’s values with Bayobab’ s brand values
• Coach and mentor direct reports and manage Exco members 
• Ensure adequate succession planning and that succession plans that are in place are achieved
• Ensure effective management of diversity among personnel in the function
• Set goals and objectives for direct reports, monitor progress and maintain motivation
• Motivate and manage individuals to perform at the highest level, especially in terms of delivery and meeting target deadlines
• Possess the authority, presence, and integrity to command respect from colleagues and from external contacts
• Provide guidance and leadership ensuring future focus and current efficiency
• Recruit and build a world class management team

Job Requirements:

Education:

• Minimum Four-year academic degree in Computer Science, Engineering, Commerce or a related field coupled with an MBA/Masters.

Experience:

• Minimum of 10 to 12 years of post-qualification experience in wholesale/infrastructure/B2B Telecommunications sector
• Senior Management track record of 5 years or more; with at least 3 years in relevant sector/ industry as per relevant role
• Successful track record as a senior management professional in delivering exceptional business growth & financial results 
• Proficient in driving company’s financial performance, business growth and technology/infrastructure expansion
• Experience working in a global/multinational enterprise with a good understanding emerging market

Competencies:

Functional Knowledge: 

• Wholesale/infrastructure/B2B Telecommunications 
• Board Management & Corporate Governance 
• Business and Finance acumen
• Sales strategy planning and execution
• Product Strategy & Roadmap
• Business development
• Technology & Infrastructure deployment 
• Customer value management
• Account management

Skills:

• Strategy Directors - Sets strategic direction for the formulation of business strategies aligned to overarching vision 
• Decisive Problem Solver - Makes decisions firmly and quickly based on logic and intuition to solve complex operational challenges through effective influencing 
• Value Creator - Creates opportunities for commercial and enterprise innovation to maximise business impact that creates shareholder value 
• Culture and Change Translator - Translates values and vital behaviours into ethical business strategies 
• Inspiring People Leader – Is self-aware and leads a business leadership culture holding others accountable for building talent pipelines 
• Stakeholder Influencer - Leads the Bayobab brand and influences internal and external stakeholder relationships for value creation 
• Results Achiever - Creates shareholder value through driving sustainable business result 

Other:

• Regional and international travel 

Collaboration:

• Responsibility towards

Key internal stakeholders:   

• All functions within the OpCo
• MD/Country Heads from other OpCos
• Bayobab Leadership team
• Regional teams
• FiberCo Board 
• Governance Forums /Audit Committee

Key external stakeholders:   

• External audit committees / regulators / statutory bodies
• Government agencies
• Shareholders / Investors
• Third party service providers

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JOB DESCRIPTION

Mission/ Core purpose of the Job

• Effectively plan and implement in terms of cost and quality, products and specifications within the MTN network
• Focus on key projects such as RAN rollout and network resilience in respect to best fit for purpose technologies
• Research, and trial, in aid of selecting the most appropriate products, specifications and technologies in respect to the aforementioned projects
• Ensure a multi-vendor approach is adopted to ensure effective supply chain management to meet stringent rollout requirements

RESPONSIBILITIES

• Context (Global influences, environmental / industry demands, organisational mission etc.)
• Working domain across Engineering, Implementation and Operations
• Interface with Procurement, Warehouse, Planning, Network Operations, Regions.
• Visit supplier premises to evaluate existing and new products for evaluation
• Ability to keep track of global technology advancements and stay abreast of standardization work of relevant industry bodies

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
Task Complexity: 
Strategy Development 

• Contribute to the definition of the products and specification strategy clearly describing the future vision for type approvals required and identifying key decision points to enable this vision to be achieved. 
• Participate in the translation of the products and specification strategy into long range plans. 
• Assist in formulating inputs towards the overall technology strategy. 
• Assist in delivering a product specification within a 3-year time horizon taking global technology developments into consideration.

Planning & Delivery 

• Determine / design site build & resilience product specifications. 
• Prepare technical evaluation criteria for products, evaluate products and present findings to product and specification committee (PSC). 
• Perform technical adjudications on new or existing products. 
• Manage product integration into the network by liaising with MTN staff (Engineering/Implementation/Operation) informing them of new products or processes. 
• Coordinated all RAN (BTS and Transmission) and Resilience specification changes and update all relevant specifications. 
• Ensure that the contents of site build Bills of Materials (BOM) are up to date for material planning requirements. 
• Develop cost saving and innovative ideas. 
• Assist with obtaining National build objectives as per agreed list. 
• Maintain knowledge regarding global trends in network power solutions. 
• Liaise with suppliers and assist staff on Transmission, RF, BTS, AC and DC power systems, Cooling, and other products used in the Implementation & Rollout domain. 
• As the specialist you will advise teams and or resolve technical problems that arise while implementing projects. 
• Support MTN Group with regard to specifications and product introduction. 
• Investigate all new products introduced by vendors and ensure seamless installation into network. 
• Write technical product specifications and enforce that products used for BTS site build meets the required technical standard and is correctly specified prior to deployment into the network. 
• Write and update RAN and Resilience specifications and ensure specification change control management. 
•   Perform Technical evaluations of PSC submissions and present to PSC Committee to approve products accordingly.

Project Management

• Develop and drive the execution of agreed products until handover to the project management office for rollout
• Drive the implementation, tracking, monitoring and compliance of the products approved
• Contract management in line with Procurement Policies
• Risk management in respect to life span of the products being presented to PSC
• Communication and co-ordination
• Ensure communication of plans and integration of feedback
• Prepare product specification documentation.
• Co-operate with and support of other network group departments at all levels.
• Manage and interface with other areas of the business outside of the core implementation department as required for successful planning and implementation (e.g., with Suppliers, 3rd Parties, local M&E Engineers, and Business & Logistics department to ensure that contracts from a technical perspective are negotiated in the best interest of MTN)
• Interface with legal and / or regulators where required.

Financial Management

• Continuously strive to identify and eliminate non-contributory expenditure
• Supervisory / Leadership / Managerial Tasks:
• Influence subordinate Specialist / Engineers (local or regional) w.r.t product and specification related issues and policy.
• Act as technical representative in contract negotiations with Commercial/Legal departments
• Assist in controlling budgetary management for both capital and operational expenditure in line with the Business Units requirements.
• Communicate actively throughout Network Group.
• Develop and manage standards and specifications.
• Technical leadership.

QUALIFICATIONS
Job Requirements (Education, Experience and Competencies)

Education: Global Education Standards 

• B Degree or National Technical Diploma with relevant experience

Experience: Global Experience Standards (5)

•  Experience in the engineering and implementation environment in respect to mobile rollout and products / solutions thereof
•  Worked across diverse cultures and geographies advantageous.

Training:

•  GSM training
•  General technological principles
•  Electrical Training
•  Technical drawings

Knowledge:

• Knowledge of GSM products and solutions in respect to sundry materials (fibre, copper cables), bracketry & structural considerations, EPC ( environmental, power and container / cabinet) considerations, rectifiers/ batteries / BMS and other resilience requirements

Competencies:

• Head - Big Picture Focus (10)
• Analytical Thinker -   Manages the alignment and execution of tactical activities
• Problem Solver  -  Assists in solving business challenges but looks to others for advice and guidance
• Operational Value Creator -  Executes on innovative commercial practices and identifies areas for continuous improvement

Heart – Emotionally Intelligent (20)

• Culture and Change Champion - Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Supportive People Manager – Is self-aware and supports team capability development through opportunity creation for realising potential
• Relationship Manager - Builds relationships with customers and teams to uphold the MTN brand

Hands – Results Focused (50)

• Results Achiever - Drives team objectives and contributes to sustainability of results
• Operationally Astute - Clarifies priorities, plans, organizes and co-ordinates the work of others

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Key Performance Areas

The Program Manager will be accountable to achieve the following objectives:

• Project Management
• Manage the onboarding of Bayobab Opcos and migration of 100% international SMS traffic on to Y’ello Connect SMS Hub.
• Manage the onboarding of new customers, and migration of existing, International SMS traffic onto Y’ello Connect SMS Hub from a project planning perspective.
• Manage distribution of price sheets, reach lists and other customer facing material for MTN Opcos, 3rd parties and associates of Y’ello Connect SMS Hub.
• Manage set-up of all peripheral upstream and downstream support systems like routing, billing and self-care, for Y’ello Connect SMS Hub, ensuring relevant resources, internal & external, are aware, trained and accountable of the process blocks.
• Integrate with the Interconnect and Roaming PMO, for onboarding and migrations joint customers, developing appropriate trackers and escalating when necessary.
• Manage upgrades of Y’ello Connect SMS Hub platform by coordinating efforts and implementation of required add-ons from Bayobab, Vendors, Group Technology and Opcos vendors to stay relevant on SMS strategy, including supporting and driving the required procurement processes.
• Coordinate Y’ello Connect SMS Hub platform activities between technology, commercial, legal, regulatory and Bayobab Opco contacts.
• Ensure technical and commercial working alignment between the international and domestic messaging environment.
• Develop and maintain strong working relationships across Bayobab ecosystem for stakeholder alignment.
• Manage and coordinate future VAS projects.
• Align stakeholders for an interlocked VAS delivery plan.

Role Deliverables

• Project manage International SMS strategic deliverables.
• Manage operating model, governance and communication between Bayobab, Opcos, 3rd parties and socialization of initiatives & achievements
• Support the VAS commercial activities.

Role Dependencies

• Bayobab VAS commercial, sales and technology leads.
• Bayobab Technology & Operations
• PMO.MTN Opco International SMS counterparts / teams.

Job Requirements:

Education:

• Minimum 3-year Academic Degree (BBA, Engineering /Computer Science)
• Project Management credentials, (PMP, Prince2 certification) mandatory
• English

Experience:

• 6+ years relevant experience in telecommunication industry, preferably in implementing & coordinating commercial & technology projects Solid project and programme management experience in large organisations

Competencies:

• Deep knowledge of project management principles and ways of working.
• Strong planning and time management.
• Able to work effectively with multiple stakeholders in a multi-cultural environment.
• A working knowledge of business practices.
• Ability to identify key issues in a situation and to think creatively and strategically in facing internal and external challenges.
• Strong computer literacy.
• Understanding the connectivity infrastructure wholesale landscape, with a focus on emerging markets.

Other:

• Ability to adapt to changing requirements of business and staff
• members. Excellent Interpersonal skills.

Collaboration:

• Responsibility towards Carrier services and VAS functions
• Sr. Manager Commercial VAS Interconnect and roaming PMO Opco International SMS representatives

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JOB DESCRIPTION
Mission

• Design and optimisation of the fixed line network for Enterprise and Wholesale. Manage enterprise and wholesale services and platforms in line with the business requirements of MTN SA (required timelines, budget constraints and quality standards). Manage the fixed line network initiatives and existing 3rd Party business relationships 

RESPONSIBILITIES
Key Performance Areas

Forecast and Demand

• Participate in the translation of the fixed line network demands and architecture into long range plans 
• Assist in understanding the capabilities and limitations of new technologies, applying best practices when designing the fixed line network

Planning & Delivery

• Translate high level plan to low level design, i.e. design and optimise the fixed line network, ensuring practicality and simplicity is achieved 
• Design guidelines for regional enterprise resources
• Maintain capacity and functionality requirements timeously and ahead of traffic needs for the fixed line network
• Align with interdepartmental designs within network group
• Evaluate and specify new fixed line network features
• Ensure the fixed line network design and its implementation are coordinated with those of other departmental entities
• Identify geographical location for equipment to be installed
• Request funding and issue request for purchasing (RFP) to vendor, verify bill of material and confirm order of equipment and services
• Ensure detailed designs for network growth and evolution are comprehensive and can be directly implemented
• Verify configuration 
• Coordinate implementation through Implementation team and resolve any design issues
• Ensure implementation of fixed line network plans is carried out fully with a smooth handover to Network Operations for cutover and integration into the live network
• Ensure that policies, procedures and quality standards are adhered to in the design process
• Design and plan the fixed line network i.e. FTTx and WTTx requirements 
• Design and plan across all fixed line technologies e.g. Fibre, MW (PTP and P2MP), Wi-Fi and IP/MPLS

Network Optimisation & Performance

• Ensure quality objectives are met and maintained
• Ensure future proof designs to guarantee deliverables are met according to customer requirements both internal and external 
• Track and report on performance problems and performance improvements on division level 
• Investigate performance issues and identify changes required on division level
• Review design and drive optimisation changes
• Ensure review of design and drive optimisation changes
• Provide high level support on the designed network/technologies

Communication and co-ordination

• Ensure communication of plans and integration of feedback
• Prepare detailed design, implementation and integration documentation for build and operations
• Co-operate with and support of other network group departments at all levels
• Manage interfaces with other areas of the MTN business outside of the technology enterprise department as required for successful development, design and implementation
• Provide high level planning support function and representation (technical) for design components in MTN Group Operations

Financial Management

• Continuously strive to identify and eliminate non-contributory expenditure

QUALIFICATIONS
Education:

•  3 year B Degree or National Technical Diploma with in engineering

Experience:

• Over 3 years in Telecommunications, with 2 years specifically in the fixed line planning environment