The Netcare Group operates the largest private hospital group, primary care network and medical emergency service in South Africa. Netcare is also the biggest private trainer of emergency personnel and healthcare workers. At Netcare, our inspiration to excel in providing medical innovation and quality care is to be found in our values. We continue to focus o...
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ROLE SUMMARY
- Medicross Healthcare Group is a value driven organisation with a firm commitment to providing patients and their families with a holistic approach to primary healthcare of the highest quality and is underpinned by our professional service.
- The Receptionist has exceptional interpersonal communication skills and is the often the first point of contact to the visitors and patients of the Clinic. The Receptionist is responsible for the complete admissions process and handling of associated queries with various stakeholders. As a receptionist, you are required to be a Brand Ambassador by providing the best and safest person-centred quality customer service whilst living our values of CARE, TRUTH, PARTICIPTION, COMPASSION and DIGNITY. The incumbent will be required to provide quality customer services aligned to the overall business strategy, which is inclusive of administrative, switchboard, billing and pay point responsibilities.
KEY WORK OUTPUT AND ACCOUNTABILITIES
DISRUPTIVE INNOVATION
Reception Oversight
- Responsible for the preparation of the reception area for each working day and have all front desk activities.
- Maintain a neat and tidy reception area that is welcoming to our client base.
- Maintain compliance to the uniform policy including the wearing of your name badge
- Deliver professional and friendly customer services at all times in alignment with the company values i.e. CARE, TRUTH, PARTICIPATION, COMPASSION and DIGNITY.
- responsible and accountable for accurate document completion.
- Ensure accuracy (quality and integrity) of information whether existing or new, on the patient file and billing system.
- Attend to all customer complaints and if unable to resolve, refer it to the Reception Team Leader or Clinic Manager.
Switchboard and Telephone Management
- Display professional telephone etiquette.
- Attend to telephonic calls and queries professionally and timeously.
- Accurately record messages in the appropriate message book and ensure that messages are delivered.
- Transfer applicable calls to the appropriate member of staff for further intervention as necessary.
- Ensure accurate bookings are scheduled with the patient’s preference of practitioner, date and time.
Patient Engagement and Administration
- Manage patient arrival in a proficient and professional manner.
- Assist patient in completing the appropriate documentation to ensure compliance to admission process as per Standard Operating Procedure.
- Verify and confirm the file for accuracy and completeness and update if necessary.
- Ensure a smooth workflow between departments at all times.
- Capture and record patient medical and personal information on the system timeously, focusing on patient and visitor’s needs.
- Inform the patient of any outstanding balances or levies.
- Validate the patient details on the applicable switch application and inform the patient if verification was not successful.
- Direct all patients to the appropriate location, services and professional.
- Monitor patient waiting times and keep patient informed.
- Ensure that the patient is correctly billed after the visit.
- Scheduling appointments for patients with specialists as requested by practitioners.
- Manage requests for repeat scripts accurately and timeously.
- Maintain and manage stationery stock levels.
- Perform any reasonable task as instructed by immediate supervisor.
Pay Point /Financial processing
- Responsible and accountable for all banking /cash up processes as per Standard Operating Procedure.
- Receipt of Cash/Credit card/Debit card and allocation to patient account.
- Collect all outstanding patient liable amounts.
- Be available until last patient leaves the clinic.
- Ensure real time switching occurs and action rejections immediately
- Accurate and immediate processing of MCR’s before the patient leaves.
- Ensure that both, practitioner and patient have signed MCR’s.
- Ensure correct ICD -10 codes are captured.
- Ensure correct stock items are selected when billing
- Sign the MCR as evidence of processing.
- Ensure that submission of account via applicable switch application
- Ensure after switching that all levies and patient liable amounts are collected from the patient.
- Ensure every patient receives their statement of account before leaving the practice.
Risk Management
- Ensure compliance to Company Policies & Procedures.
- Adhere to the CSA (controlled self-assessment) audit standards.
- Maintain patient confidentiality at all times according to POPIA.
BEST AND SAFEST PRACTICE
- Handling of emergencies
- Refer patients to nursing station immediately.
- Assist in transporting the patient to the nursing station if required.
- Ensure that the patient is handed over to a nurse or practitioner.
- Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures.
TRANSFORMATION OF OUR SOCIETY
Self - Management and Development
- Assume responsibility for own personal and professional development.
- Identify self- development needs in terms of job requirements and career progression and bring these to the attention of the immediate manager.
- Formulate action steps to close the gap between the ideal and actual state of competence
- Pursue self - development in one or both of the following areas:
- Formal Studies,
- Informal / self – studies, &
- Share knowledge with relevant team members.
- Follow agreed upon (authorised) action steps until desired competence is achieved.
- Be punctual and behave appropriately to the business environment.
- Meet deadlines.
- Keep up to date with Netcare’s evolving policies and procedures.
Build and maintain stakeholder / customer relationships
- Ongoing Customers satisfaction according to set standards.
- Be a model of excellent customer service, ensuring that all customers always experience an excellent and satisfactory interaction.
- Build and maintain productive working relationships with all key stakeholders, internal and external customers through on-going communication and feedback.
- The Dental assistant to participate in dental department meetings and other related forums as per request from Clinic manager or responsible person.
- Accurately capture and provide timeous information, including clinical information to customers and stakeholders as required in line with POPIA act.
- Report, record and assist with stakeholder/customer dental complaints according to task allocation or Clinic Manager request.
- Maintain patient safety, dignity, and confidentiality.
- Assist with patient flow in the dental department to minimise waiting periods
Teamwork
- Participate in monthly team meetings to discuss operational requirements including performance and provide feedback.
- Be an active member of the dental team taking responsibility for the effective and smooth running of the dental area.
- Co- operate and collaborate with other clinics and departments to provide appropriate support services
SKILLS PROFILE
EDUCATION
Required
- Matric or equivalent NQF level 4 qualification.
- Higher certificate – NQF level 5.
WORK EXPERIENCE
Required
- Previous receptionist experience (minimum 1 – 2 years) in hospital/clinic environment.
KNOWLEDGE
Required
- Intermediate computer skills (MS Word, Outlook, Excel).
- Knowledge of Medical Schemes.
- SAP
- ME+
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ROLE SUMMARY
- Medicross Healthcare Group is a value driven organisation with a firm commitment to providing patients and their families with a holistic approach to primary healthcare of the highest quality and is underpinned by our professional service.
- The Receptionist Dental Assistant has exceptional interpersonal communication skills and is the often the first point of contact to the visitors and patients of the Clinic. The Receptionist is responsible for the complete admissions process and handling of associated queries with various stakeholders. As a receptionist, you are required to be a Brand Ambassador by providing the best and safest person-centred quality customer service whilst living our values of CARE, TRUTH, PARTICIPTION, COMPASSION and DIGNITY. The incumbent will be required to provide quality customer services aligned to the overall business strategy, which is inclusive of administrative, switchboard, billing and pay point responsibilities.
KEY WORK OUTPUT AND ACCOUNTABILITIES
DISRUPTIVE INNOVATION
Reception Oversight
- Responsible for the preparation of the reception area for each working day and have all front desk activities.
- Maintain a neat and tidy reception area that is welcoming to our client base.
- Maintain compliance to the uniform policy including the wearing of your name badge.
- Deliver professional and friendly customer services at all times in alignment with the company values i.e. CARE, TRUTH, PARTICIPATION, COMPASSION and DIGNITY.
- Responsible and accountable for accurate document completion.
- Ensure accuracy (quality and integrity) of information whether existing or new, on the patient file and billing system.
- Attend to all customer complaints and if unable to resolve, refer it to the Reception Team Leader or Clinic Manager.
Switchboard and Telephone Management
- Display professional telephone etiquette.
- Attend to telephonic calls and queries professionally and timeously.
- Accurately record messages in the appropriate message book and ensure that messages are delivered.
- Transfer applicable calls to the appropriate member of staff for further intervention as necessary.
- Ensure accurate bookings are scheduled with the patient’s preference of practitioner, date and time.
Patient Engagement and Administration
- Manage patient arrival in a proficient and professional manner.
- Assist patient in completing the appropriate documentation to ensure compliance to admission process as per Standard Operating Procedure.
- Verify and confirm the file for accuracy and completeness and update if necessary.
- Ensure a smooth workflow between departments, at all times.
- Capture and record patient medical and personal information on the system timeously, focusing on patient and visitor’s needs.
- Inform the patient of any outstanding balances or levies.
- Validate the patient details on the applicable switch application and inform the patient if verification was not successful.
- Direct all patients to the appropriate location, services and professional.
- Monitor patient waiting times and keep patient informed.
- Ensure that the patient is correctly billed after the visit.
- Scheduling appointments for patients with specialists as requested by practitioners.
- Manage requests for repeat scripts accurately and timeously.
- Maintain and manage stationery stock levels.
- Perform any reasonable task as instructed by immediate supervisor.
Specialist appointments Scheduling
- Receive request from practitioner and act on request timeously.
- Record details of appointment.
- Confirm appointment with patient and practitioner.
- Liaise with medical schemes and patients regarding available limits and patient liable amounts pertaining to treatment.
Repeat script request
- Obtain the patient details and patient’s file.
- Hand note and file to practitioner.
BEST AND SAFEST PRACTICE
Handling of emergencies
- Refer patients to nursing station immediately.
- Assist in transporting the patient to the nursing station if required.
- Ensure that the patient is handed over to a nurse or practitioner.
- Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures.
Equipment care and Maintenance
- Sterilise all Instruments, according to protocol, ensuring infection control standards are maintained.
- Oil and clean hand pieces according to protocol.
- Oil and clean electric hand pieces after each patient.
- Fill empty and clean developer and mixer bottles.
- Ensure Chemistry is discarded as per Medical Waste Protocol.
- Clean and autoclave instruments.
- Ensure daily cleaning of the autoclave.
- Load and unload autoclave.
- Clean and reprocess equipment or instrumentation.
- Identify problems with equipment/instruments and advise applicable person to arrange for timeous repairs/acquisition thereof.
Central Assistance
- Assist the Dentist with passing correct instruments and materials/consumables used on patients on request timeously and accurately.
- Develop x-rays, if not using digital x-rays and load x-ray Digital Imaging plates for scanning where applicable.
- Mix materials with spatula as required.
- Conduct suctioning as required.
- Ensure materials and supplies are packed and accessible.
- Ensure and plan enough stock on hand in terms of materials/consumables to prevent shortages.
- Mix amalgam and/or mixable composites/cement etc. and place in the transfer tool/s to be handed to dentist.
- Prepare sterile trays; ensuring instruments have undergone sterilisation.
- Prepare non-sterile trays.
SKILLS PROFILE
EDUCATION
Required
- Matric or equivalent NQF level 4 qualification.
- Dental Qualification.
- Registered at HPCSA as Dental Assistant.
WORK EXPERIENCE
Required
- 2 – 3 years Dental experience in a clinic environment.
KNOWLEDGE
Required
- Intermediate computer skills (MS Word, Outlook, Excel).
- Knowledge of Medical Schemes.
- SAP
- ME+
- Billing procedures.
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ROLE SUMMARY
- The Human Resources Officer is required to perform a full generalist human resources function, which includes industrial relations, recruitment and selection, training, counselling and the supervision of administration processes. The incumbent will further supervise staff, to meet tight deadlines, to be accurate, to follow policies and procedures and interact with members of the staff, management, external companies and agencies associated with Netcare as well as members of the public.
CONSISTENCY OF CARE
Business acumen
- Demonstrate basic business sense and be aware of key industry drivers. Understand how the business works and earns an income and apply this knowledge to less complex workforce situations in the local environment to ensure that HR processes and systems deliver business outcomes.
- Display a basic practical understanding of the business mission and value proposition and how functional business structures, levels of work, reporting lines, systems and work processes support these objectives.
- Ensure a basic command of the business language to consider and ask business relevant questions.
Financial and accounting knowledge
- Display a basic understanding of financial accounting principles to collate and/or calculate payroll information and other HR costs.
Knowledge of remuneration practices
- Apply basic knowledge of organisational salary structures, scales and ranges for staff graded C5 and below to prepare letters of offer (basic salary, overtime, and benefit allowances), to calculate annual/interim salary increases in line with Remuneration policies and procedures, and to handle routine payroll queries.
Knowledge of best practice and benchmarking
- Demonstrate knowledge of and adhere to internal best practices for standard operational HR practices, processes, and procedures.
- Advise on changes to implement to ensure best practice and operation efficiency
Project management
- Coordinate project activities and small sub-projects under management guidance; project activities have a clearly defined framework and a scope that is focused and short in duration.
- Projects involve enhancements/ adjustments to work practices, processes and systems to ensure ongoing improvement.
- Plan project activities and briefs and monitor resources and stakeholders regarding roles, responsibilities and progress.
- Drafting of a monthly newsletter.
Personnel administration
- Adhere to all personnel administration policies, processes, systems and procedures; ensuring that personnel records are accurate and up to date.
- Handle all routine personnel administration queries and work requests and resolve these efficiently and effectively within required SLA’s and turnaround times.
- Oversee the personnel administration of Human Resource Assistants
TRANSFORMATION OF OUR SOCIETY
Knowledge of learning and development
- Apply basic practical training/adult learning techniques (instructional methods, demonstration, and presentation) to impart technical HR and organisational induction information in a group learning context.
- Train new staff on the SHOUT induction training program.
- Understand the fundamental difference between training and learning and apply this knowledge in less complex learning situations.
- Gather, collate, analyse and diagnose basic skills development needs in the business; seek to clarify learner expectations and establish clear objectives that are useful, relevant and organised around what the business and learners require.
- Recommend and coordinate enhancements/updates to HR learning materials and In-service training programmes as needed.
- Collate and monitor training schedules (as required) in line with clear learning and development policy requirements.
- Learn from others regardless of their position and educate self through study and analysis.
- Assist closely with a training needs analysis and the compiling of an ATR and WSP
Recruitment and selection
- Demonstrate satisfactory knowledge of targeted recruitment and selection practices for non-managerial positions to advertise vacant positions, to shortlist suitable candidates and to conduct a structured/standard interview for recruitment purposes.
- Maintain effective working relationships with local learning institutions and recruitment agencies to expand pool of candidates.
- Leverage referral hiring – ask current employees to suggest candidates who are qualified and might fit requirements.
Employee well being
- Provide a counselling/ advisory service to staff on all HR related matters.
- Provide a counselling/advisory service to all staff on work related matters and social problems. Forward referrals to a professional body such as ICAS where appropriate
- Provide a non-threatening and supportive environment for voluntary disclosure of HIV positive employees and continuing education of HIV/Aids
- Assist with the organisation and implementation of employee wellbeing programs
Culture and change management
- Communicate the importance of change to help others understand change and the urgent need for change.
- Align work systems and processes to support the change.
- Take action and make decision to reflect the organisation’s new focus and priorities.
- Address resistance to change by helping others to overcome resistance, and by empathising with those who feel loss as a result of change.
Leadership and values
- Live the organisational values and behave ethically. Align own behaviour, decisions and actions with defined values and codes of conduct.
- Communicate and help others to understand and realise the importance of organisational vision and values.
Risk management and industrial relations
- Adhere to Labour Legislation including the Labour Relations Act (LRA), Basic Conditions of Employment Act (BCEA) and The Occupational Health and Safety Act (OHSA).
- Facilitate and coordinate the Disciplinary Enquiry process under management guidance, ensuring that due process is followed in compliance with Employer and Employee legal rights and Group policies.
- Apply knowledge of IR Procedures to effect employment suspensions, to investigate allegations and to collate and report on evidence gathered.
- Coordinate grievances, ensuring that grievance procedures are correctly followed and that all matters of grievance are lodged and handled appropriately by management.
Performance management
- Demonstrate practical knowledge and understanding of Performance Review Procees and the Balanced Scorecard performance appraisal process and forms by explaining how these are applied to evaluate employee performance against defined work standards and goals.
- Apply knowledge of the performance management cycle (i.e. clarifying expectations, setting objectives, identifying goals, providing feedback, and evaluating results) to support line management and staff in detecting, discussing and correcting poor performance.
- Adhere to poor performance management processes.
Knowledge of reward and recognition practices
- Understand how intangible rewards can be used as an incentive to motivate staff and apply these basic principles where necessary in less complex work situations to motivate employees and improve morale.rive the Reward and Recognition program and ensure implementation by line management
- Provide support and guidance to line manager
Personal and professional development
- Assume responsibility for own personal and professional development
- Keep up to date with Netcare’s evolving policies and procedures
SKILLS PROFILE
EDUCATION
Essential
- A three year degree or a diploma in human resources management or an equivalent NQF level 7 qualification.
WORK EXPERIENCE
Essential
- Minimum of 1 - 2 years human resources generalist experience
KNOWLEDGE
Essential
- Knowledge of Remuneration, Talent Management, Transformation, Recruitment and Selection, Learning and Development, Organisational Design and Reengineering, IR and Performance Management
- Practical working knowledge of HR information and payroll/benefits administration systems to capture, access and extract data from a range of different HR databases/files
- Knowledge of all relevant Labour Relations Legislation
- Good working knowledge of the Basic Conditions of Employment Act
- Computer literacy
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- The Professional Nurse/Clinical Nurse is a professional who remains responsible for the assessment, planning and implementation of individualised, holistic and person centered nursing care of a patient, their families or the community, either performed directly or indirectly.
- The incumbent ultimately coordinates patient care within the concept of the multi-disciplinary health team.
- The incumbent also fulfils the role by the use of scientifically based nursing theories and processes, treating the patients as a physical, social and spiritual individual, and by use of educational and technical means applicable to health care practice.
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTANCY OF CARE
Patient care
- Serve as a clinical resource in assisting personnel to assess, plan, implement, evaluate and document nursing care in the unit.
- Ensure communication and interaction with family and health professionals regarding optimal patient care, thereby acting as a patient advocate when necessary.
- Ensure communication between nursing management and unit to eliminate patient care problems / issues.
- Assess, plan and implement advanced nursing care in a specialized field in accordance with standard nursing care procedures, as set out in the standards and SOPs as well as nursing care theory and medical direction.
- Initiate, direct and maintain emergency treatment (RESUS) as indicated to any patient / person in any ward / department of the hospital. To diagnose and treat the emergency patient quickly, effectively and efficiently as possible within the Scope of Practice
- Interview patient and family to obtain relevant general background information and problem identification; evaluate patient’s behaviour and assess immediate and long term needs.
- Participate as a professional member of the multi-disciplinary team in evaluating, developing and implementing health care plans and treatment regime.
- Do rounds with the physician/medical practitioners to review condition of patients; develop nursing care plans; participate in the care of all patients in the unit.
- Evaluate patients care needs; initiate individualised nursing care plans; co-ordinate patient services.
- Prepare day / night shift documentation that reflects patient status, patient / staff ratio and problems
- Communicate with the unit manager, so that he / she is informed of activities and problems
- Perform any related tasks as requested.
- Provide input and standards in formulating patient care policy and procedures in the hospital
- To ensure the provision of a safe, clean and secure environment for patients, staff and visitors.
- Aim as member of staff to optimise and maintain quality, effective and safe nursing care, within the frame of the assigned budget.
- Evaluate, set standards and monitor safe utilization of supplies and equipment
TRANSFORMATION OF OUR SOCIETY
- Actively participate as a member of a team to achieve goals
- Co-operate and collaborate with other hospital departments to provide appropriate support services.
- Co-ordinate with the Clinical Facilitation Department and other members of the multi-disciplinary team to meet and acknowledge the on-going educational needs of the nursing staff / student as well as the patients
- Co-operate with the Clinical Facilitators in planning, implementing mentoring and evaluation of learning experiences / opportunities for nursing staff / students
- Provide for the ongoing review, practice and in-service training of emergency procedures
- Actively participate in in-service training and orientation of new staff in the unit
- Advise and inform staff on current and revised policies and procedures
- Allocate staff members in a manner that promotes optimal use of staff to provide appropriate nursing care for the individual patient regarding his / her needs and specialised skills needed by the nursing staff member through proper clinical judgement.
- Adjust staff levels to provide for acuity level needs
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
- Keep up to date with Netcare’s evolving policies and procedures
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Develop collaborative relationships to help accomplish work goal
- Maintain and encourage effective communication and interaction within the unit, other members of the multi-disciplinary team and the public.
- Foster good interpersonal relations and public relations while interpreting / applying the philosophy, goals, objectives, policies and procedures
DISRUPTIVE INNOVATION
- CareOn adoption of electronic patient records, e-scripts and clinical orders by doctors and stock management
SKILLS PROFILE
- Registered as a Professional Nurse with the South African Nursing Council
- Thorough knowledge of general / specialized nursing theory and practice
- Extensive knowledge of modern nursing care principles and practices in the highly specialised field of the intensive care nursing
go to method of application »
- The Professional Nurse/Clinical Nurse is a professional who remains responsible for the assessment, planning and implementation of individualised, holistic and person centered nursing care of a patient, their families or the community, either performed directly or indirectly.
- The incumbent ultimately coordinates patient care within the concept of the multi-disciplinary health team.
- The incumbent also fulfils the role by the use of scientifically based nursing theories and processes, treating the patients as a physical, social and spiritual individual, and by use of educational and technical means applicable to health care practice.
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE
Patient care
- Serve as a clinical resource in assisting personnel to assess, plan, implement, evaluate and document nursing care in the unit.
- Ensure communication and interaction with family and health professionals regarding optimal patient care, thereby acting as a patient advocate when necessary.
- Ensure communication between nursing management and unit to eliminate patient care problems / issues.
- Assess, plan and implement advanced nursing care in a specialized field in accordance with standard nursing care procedures, as set out in the standards and SOPs as well as nursing care theory and medical direction.
- Initiate, direct and maintain emergency treatment (RESUS) as indicated to any patient / person in any ward / department of the hospital. To diagnose and treat the emergency patient quickly, effectively and efficiently as possible within the Scope of Practice
- Interview patient and family to obtain relevant general background information and problem identification; evaluate patient’s behaviour and assess immediate and long term needs.
- Participate as a professional member of the multi-disciplinary team in evaluating, developing and implementing health care plans and treatment regime.
- Do rounds with the physician/medical practitioners to review condition of patients; develop nursing care plans; participate in the care of all patients in the unit.
- Evaluate patients care needs; initiate individualised nursing care plans; co-ordinate patient services.
- Prepare day / night shift documentation that reflects patient status, patient / staff ratio and problems
- Communicate with the unit manager, so that he / she is informed of activities and problems
- Perform any related tasks as requested.
Policy and procedure development
- Provide input and standards in formulating patient care policy and procedures in the hospital
Quality and risk management
- To ensure the provision of a safe, clean and secure environment for patients, staff and visitors.
- Aim as member of staff to optimise and maintain quality, effective and safe nursing care, within the frame of the assigned budget.
- Evaluate, set standards and monitor safe utilization of supplies and equipment
TRANSFORMATION OF OUR SOCIETY
Teamwork
- Actively participate as a member of a team to achieve goals
- Co-operate and collaborate with other hospital departments to provide appropriate support services.
Education and training facilitation
- Co-ordinate with the Clinical Facilitation Department and other members of the multi-disciplinary team to meet and acknowledge the on-going educational needs of the nursing staff / student as well as the patients
- Co-operate with the Clinical Facilitators in planning, implementing mentoring and evaluation of learning experiences / opportunities for nursing staff / students
- Provide for the ongoing review, practice and in-service training of emergency procedures
- Actively participate in in-service training and orientation of new staff in the unit
- Advise and inform staff on current and revised policies and procedures
Resource Allocation
- Allocate staff members in a manner that promotes optimal use of staff to provide appropriate nursing care for the individual patient regarding his / her needs and specialised skills needed by the nursing staff member through proper clinical judgement.
- Adjust staff levels to provide for acuity level needs
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
- Keep up to date with Netcare’s evolving policies and procedures
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Develop collaborative relationships to help accomplish work goal
- Maintain and encourage effective communication and interaction within the unit, other members of the multi-disciplinary team and the public.
- Foster good interpersonal relations and public relations while interpreting / applying the philosophy, goals, objectives, policies and procedures
DISRUPTIVE INNOVATION
- Implementing medical technologies, digitisation, and data solutions for the benefit of our business and patients.
- CareOn adoption of electronic patient records, e-scripts and clinical orders by doctors and stock management
Inherent Requirements:
- Registered as a Professional Nurse with the South African Nursing Council
- Thorough knowledge of general / specialized nursing theory and practice
- Extensive knowledge of modern nursing care principles and practices
go to method of application »
Job Summary
- The Professional Nurse/Clinical Nurse is a professional who remains responsible for the assessment, planning and implementation of individualised, holistic and person centered nursing care of a patient, their families or the community, either performed directly or indirectly.
- The incumbent ultimately coordinates patient care within the concept of the multi-disciplinary health team.
- The incumbent also fulfils the role by the use of scientifically based nursing theories and processes, treating the patients as a physical, social and spiritual individual, and by use of educational and technical means applicable to health care practice.
CONSISTENCY OF CARE
Patient care
- Serve as a clinical resource in assisting personnel to assess, plan, implement, evaluate and document nursing care in the unit.
- Ensure communication and interaction with family and health professionals regarding optimal patient care, thereby acting as a patient advocate when necessary.
- Ensure communication between nursing management and unit to eliminate patient care problems / issues.
- Assess, plan and implement advanced nursing care in a specialized field in accordance with standard nursing care procedures, as set out in the standards and SOPs as well as nursing care theory and medical direction.
- Initiate, direct and maintain emergency treatment (RESUS) as indicated to any patient / person in any ward / department of the hospital. To diagnose and treat the emergency patient quickly, effectively and efficiently as possible within the
Scope of Practice
- Interview patient and family to obtain relevant general background information and problem identification; evaluate patient’s behaviour and assess immediate and long term needs.
- Participate as a professional member of the multi-disciplinary team in evaluating, developing and implementing health care plans and treatment regime.
- Do rounds with the physician/medical practitioners to review condition of patients; develop nursing care plans; participate in the care of all patients in the unit.
- Evaluate patients care needs; initiate individualised nursing care plans; co-ordinate patient services.
- Prepare day / night shift documentation that reflects patient status, patient / staff ratio and problems
- Communicate with the unit manager, so that he / she is informed of activities and problems
- Perform any related tasks as requested.
Policy and procedure development
- Provide input and standards in formulating patient care policy and procedures in the hospital
Quality and risk management
- To ensure the provision of a safe, clean and secure environment for patients, staff and visitors.
- Aim as member of staff to optimise and maintain quality, effective and safe nursing care, within the frame of the assigned budget.
- Evaluate, set standards and monitor safe utilization of supplies and equipment
TRANSFORMATION OF OUR SOCIETY
Teamwork
- Actively participate as a member of a team to achieve goals
- Co-operate and collaborate with other hospital departments to provide appropriate support services.
Education and training facilitation
- Co-ordinate with the Clinical Facilitation Department and other members of the multi-disciplinary team to meet and acknowledge the on-going educational needs of the nursing staff / student as well as the patients
- Co-operate with the Clinical Facilitators in planning, implementing mentoring and evaluation of learning experiences / opportunities for nursing staff / students
- Provide for the ongoing review, practice and in-service training of emergency procedures
- Actively participate in in-service training and orientation of new staff in the unit
- Advise and inform staff on current and revised policies and procedures
Resource Allocation
- Allocate staff members in a manner that promotes optimal use of staff to provide appropriate nursing care for the individual patient regarding his / her needs and specialised skills needed by the nursing staff member through proper clinical judgement.
- Adjust staff levels to provide for acuity level needs
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge
- Keep up to date with Netcare’s evolving policies and procedures
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Develop collaborative relationships to help accomplish work goal
- Maintain and encourage effective communication and interaction within the unit, other members of the multi-disciplinary team and the public.
- Foster good interpersonal relations and public relations while interpreting / applying the philosophy, goals, objectives, policies and procedures
DISRUPTIVE INNOVATION
- Implementing medical technologies, digitisation, and data solutions for the benefit of our business and patients.
- CareOn adoption of electronic patient records, e-scripts and clinical orders by doctors and stock management
Inherent Requirements:
- Registered as a Professional Nurse with the South African Nursing Council
- Thorough knowledge of general / specialized nursing theory and practice
- Extensive knowledge of modern nursing care principles and practices
go to method of application »
- The Enrolled Nurse will be responsible for the wellbeing of the patient intra operatively, assessment of the patient to ensure delivery of high-quality care to patients whilst in theatre.
- The Enrolled Nurse will be responsible for the preparation and checking of the Anaesthetic Equipment. Collection and control of scheduled medication. Ensure doctor’s preferences when preparing for the anaesthetist, under the direct supervision of the Registered Scrub Nurse.
- The incumbent is responsible for and is held accountable for his/her own acts and omissions.
- Theatre activities form part of the planned operational requirements.
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE
Administration Management
80%
- Ensure the Peri-Operative document / CareOn and theatre register are completed and maintained timeously and accurately.
- Ensure consignment book completed and all consumables / essential medicines used are electronically charged. Verify at end of list that all BOMs loaded were successful. Where BOMs not updated, report to stock controller and/or Unit Manager
- Ensure valid password always for both systems CareOn and Mo-Bit.
- Ensure Best Care Always documentation is completed appropriately and placed in individual patients file/ and or uploaded into CareOn.
Governance, quality, and risk management
- Maintain a therapeutic, clean, and safe environment that is free from medico-legal hazards.
- Adhere to Netcare medical waste management principles and all other waste management principles.
- Maintain a safe working environment in accordance with the Machinery and Occupational Safety Act
- Report potential/actual risks identified to the Unit Manager timeously.
- Ensure Anaesthetic Trolley cleaned, filled, and checked after every list.
- Report equipment needing repair or replacement to the Unit Manager
- Always maintain professional conduct and standards in accordance with hospital policies and procedures.
- Always maintains patient confidentiality.
Patient care
- Practice patient care according to his/her Scope of Practice and assume total responsibility for these activities whilst the patient is in theatre.
- Contribute to the holistic care of patients.
- Participate in theatre quality improvement programme.
- Effective communication with patients’ regarding their care whilst in theatre ensure the appropriate position aids are always available.
- Promotion of patient overall health and wellbeing.
- Adhere to and practice the principles of infection prevention and all standard precautions, ensure BCA forms completed, theatres cleaned accordingly.
- Promote and maintain good public relations with patients, doctors, and visitors.
- Execute all procedures according to hospital standards.
- Refer all complaints from either patients and or doctors to Unit Manager
- Carry out all theatre operational duties as assigned by the Unit Manager.
TRANSFORMATION OF OUR SOCIETY
Teamwork
- Actively participate as a member of a team to achieve goals, complete theatre checklist daily.
- Preparation of the theatre, collection of patients, liaise with scrub sister and manage the theatre lists.
- Work effectively and support other staff members with theatre lists
Personal and professional development
- Active involvement and accountability in own professional development to maintain a satisfactory level of skill and knowledge of all disciplines.
- You are accountable to ensure you keep up to date with Netcare’s evolving policies and procedures.
- It remains your responsibility to ensure your competency in CPR are maintained, and that you participate in at least two mock resus drill per month.
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Develop collaborative relationships to help accomplish work goal.
SKILLS PROFILE
EDUCATION
Essential
- Registration with the South African Nursing Council as an Enrolled Nurse or equivalent NQF 4 qualifications.
- Compliance with the SANC code for an Enrolled Nurse and all applicable health care legislation
WORK EXPERIENCE
Preferred
- Relevant experience in the nursing discipline would be an advantage
go to method of application »
Role summary:
- The Enrolled Nurse is responsible for direct and/or indirect nursing care of a patient or group of patients and will function under the direct and/or indirect supervision of the Registered Nurse.
- The incumbent is held accountable for his/her own acts and omissions.
- Nursing activities form part of a nursing regime that is planned and initiated by the Registered Nurse. The Enrolled Nurse will be responsible for the assessment, care and meeting of patient needs and will also be responsible for the development, implementation and evaluation of appropriate programmes of care to ensuring high quality patient care.
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE
Administration Management
- Ensure that all documentation is maintained timeously and accurately, reflecting patient care.
- Ensure all stock is charged appropriately.
- Assist with file compilation.
Governance, quality and risk management
- Maintain a therapeutic, clean and safe environment that is free from medico-legal hazards.
- Adhere to Netcare medical waste management principles and all other waste management principles.
- Maintain a safe working environment in accordance with the Machinery and Occupational Safety Act.
- Report potential/actual risks identified.
- Ensure all stock is well controlled.
- Responsible for ensuring correct use, cleaning and storage of equipment.
- Report equipment needing repair or replacement to sister-in-charge.
- Maintain professional conduct and standards at all times in accordance with hospital policies and procedures.
- Maintains patient confidentiality at all times.
- Acts in a supervisory capacity over ENA’s.
Patient care
- Practice patient care according to his/her Scope of Practice and assume total responsibility for these activities.
- Contribute to the holistic care of patients.
- Participate in ward/unit’s quality improvement programme.
- Attend handover of report at shift commencement.
- Effective communication with patients’ regarding their care.
- Promotion of patient overall health and wellbeing.
- Practice the principles of infection prevention and all standard precautions.
- Promote and maintain good public relations with patients, relatives and visitors.
- Execute all procedures according to hospital standards.
- Refer all complaints from patients and doctors to sister-in-charge of the unit.
- Carry out all departmental duties as assigned by supervisors.
TRANSFORMATION OF OUR SOCIETY
Teamwork
- Supports the education and training of the ENA’s.
- Actively participate as a member of a team to achieve goals.
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
- Keep up to date with Netcare’s evolving policies and procedures.
- Assume responsibility for maintaining competence in CPR.
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Develop collaborative relationships to help accomplish work goal.
SKILLS PROFILE
- Registration with the South African Nursing Council as an Enrolled Nurse or equivalent NQF 3 qualification.
- Compliance with the SANC code for an Enrolled Nurse and all applicable health care legislation.
- Relevant experience in the nursing discipline would be an advantage
go to method of application »
- The Unit Manager will be responsible for coordinating improved quality nursing care by ensuring compliance to professional and ethical practice.
- The incumbent will also be responsible for monitoring and ensuring that nursing care and service delivery is implemented and practiced within a multi-disciplinary quality assurance team. In accordance the incumbent will be accountable for coordinating capacity building, mentoring and training.
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE
Financial Management
- Manage acuities and skill mix in such a way as to ensure cost effective quality care.
- Manage all costs emanating from the department
- Ensure correct billing, stock management and purchasing
- Facilitate timeous and accurate compilation of files
- Governance and quality management
- Identify quality improvement opportunities and ensure appropriate strategy and Quality Improvement initiatives are developed and measured
Risk management
- Investigate all negative incidents and ensure appropriate capturing on IMS
- Monitor safety standards in accordance with the Machine and Occupational Safety Act (Act 6 of 1983). Report all accidents to the Line Manager / Safety Representatives
- Ensure compliance with protocols, policies and Acts
- Ensure that all equipment is in working order and properly maintained
- Control of asset register
Patient care
- Ensure the unit is providing safe, cost-effective quality patient care in line with the Clinical Governance strategy and evidence based practice
- Evaluate the patient’s journey through patient experience and stakeholder input
- Evaluate nursing quality indicators and clinical outcomes
- Communicate effectively with patients regarding their care
- Promote health and wellbeing of patients and staff
- Ensure the principles of infection prevention and all standard precautions are adhered to
- Implementing group quality initiatives
TRANSFORMATION OF OUR SOCIETY
Transformation targets
- Ensure achievement of transformation goals as set out by the Transformation Committee
Teamwork
- Actively participate as a member of a team to achieve goals
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
- Keep up to date with Netcare’s evolving policies and procedures
- Keep abreast of current research in the applicable discipline
People management
- Create an environment where staff are aware of the role they play in the provision of quality nursing care and their value to the organisation
- Assign decision making, authority, tasks and responsibility to appropriate persons in order to maximize organisation and employee effectiveness.
- Develop a talented nursing workforce.
- Co-operate with Netcare Education Division to ensure appropriate nursing training for the delivery of quality care
- Facilitate a culture that is supportive of talent management and the initiation of required implementations to hone nursing talent
- Monitor staff attendance and/or absenteeism and ensure action is taken accordingly
- Enforce staff dress code within and on leaving the Hospital
- Facilitate effective change and conflict management
- Orientation of new staff and students
- Facilitate staff development both personal and professional
- Coaching and mentoring of staff
- Ensure professional conduct and appearance of staff
- Promote employee wellbeing
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
- Develop collaborative relationships to help accomplish work goal
- Maintain customer intimacy through building relationships with doctors, nursing staff, suppliers and building patient loyalty
- Build strategic inter-departmental relationships to help achieve business goals at Exco and departmental level within the hospitals
- Foster an effective working relationship with service providers
- Foster an effective working relationship with Public liability
SKILLS PROFILE
EDUCATION
Essential
- A relevant nursing qualification (Diploma in General Nursing/ B Cur Degree)
- Registration with the South African Nursing Council as a Registered Nurse
- Compliance with the SANC code for a Registered Nurse and all applicable health care legislations
- Nursing Management qualification
WORK EXPERIENCE
Essential
- An intermediate level of Computer proficiency
Preferred
- 2 or more years’ experience in a private hospital setting
- Experience in clinical leadership
go to method of application »
Role summary:
- The Enrolled Nurse is responsible for direct and/or indirect nursing care of a patient or group of patients and will function under the direct and/or indirect supervision of the Registered Nurse.
- The incumbent is held accountable for his/her own acts and omissions.
- Nursing activities form part of a nursing regime that is planned and initiated by the Registered Nurse. The Enrolled Nurse will be responsible for the assessment, care and meeting of patient needs and will also be responsible for the development, implementation and evaluation of appropriate programmes of care to ensuring high quality patient care.
KEY WORK OUTPUT AND ACCOUNTABILITIES
CONSISTENCY OF CARE
Administration Management
- Ensure that all documentation is maintained timeously and accurately, reflecting patient care.
- Ensure all stock is charged appropriately.
- Assist with file compilation.
Governance, quality and risk management
- Maintain a therapeutic, clean and safe environment that is free from medico-legal hazards.
- Adhere to Netcare medical waste management principles and all other waste management principles.
- Maintain a safe working environment in accordance with the Machinery and Occupational Safety Act.
- Report potential/actual risks identified.
- Ensure all stock is well controlled.
- Responsible for ensuring correct use, cleaning and storage of equipment.
- Report equipment needing repair or replacement to sister-in-charge.
- Maintain professional conduct and standards at all times in accordance with hospital policies and procedures.
- Maintains patient confidentiality at all times.
- Acts in a supervisory capacity over ENA’s.
Patient care
- Practice patient care according to his/her Scope of Practice and assume total responsibility for these activities.
- Contribute to the holistic care of patients.
- Participate in ward/unit’s quality improvement programme.
- Attend handover of report at shift commencement.
- Effective communication with patients’ regarding their care.
- Promotion of patient overall health and wellbeing.
- Practice the principles of infection prevention and all standard precautions.
- Promote and maintain good public relations with patients, relatives and visitors.
- Execute all procedures according to hospital standards.
- Refer all complaints from patients and doctors to sister-in-charge of the unit.
- Carry out all departmental duties as assigned by supervisors.
TRANSFORMATION OF OUR SOCIETY
Teamwork
- Supports the education and training of the ENA’s.
- Actively participate as a member of a team to achieve goals.
Personal and professional development
- Active involvement in own professional development to maintain a satisfactory level of skill and knowledge.
- Keep up to date with Netcare’s evolving policies and procedures.
- Assume responsibility for maintaining competence in CPR.
Build and maintain stakeholder relationships
- Work effectively and co-operatively with others to establish and maintain good working relationships that are mutually beneficial.
- Develop collaborative relationships to help accomplish work goal.
SKILLS PROFILE
- Registration with the South African Nursing Council as an Enrolled Nurse or equivalent NQF 3 qualification.
- Compliance with the SANC code for an Enrolled Nurse and all applicable health care legislation.
- Relevant experience in the nursing discipline would be an advantage
Method of Application
Use the link(s) below to apply on company website.
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