Multiple Job Opportunities at Believe Resourcing

About the Role:

• Handle the timely production of high-volume, small-value customer quotes; liaise with stakeholders to obtain cost inputs; generate pricing; and manage contract administration.

Requirements:

• 1+ years of experience in quotation or client management;
• Proficient in CRM systems, ERP solutions, and Microsoft Office;
• Strong numerical and analytical skills;
• Experience in quality control or compliance checking.

Role & Responsibilities:

• Generate and manage quotes for Managed Services contracts;
• Liaise with suppliers, vendors, and internal teams;
• Administer contracts and use internal tools for processing;
• Manage pipeline and forecast for small orders;

Essential Attributes:

• Detail-oriented and organised;
• Strong communication skills;
• Tech-savvy and adaptable;
• Team player with problem-solving skills;

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About the role:

• As the French Concierge Specialist for our client's tour operator business, you will play a crucial role in shaping their travel offerings. Serving as the primary point of contact for consultants, your main responsibility will be to assist guests with making reservations, arranging transportation, and addressing other types of special requests. Your ability to provide exceptional service and cater to guests' needs will directly impact our client's competitiveness, profitability, and the overall quality of the travel experiences that they provide.

Requirements:

• Fluent in speaking and writing in the French language;
• A National Senior Certificate/Matric;
• 2 years of experience in a Concierge or Sales Administrative Assistant role in a Tour Operator Environment;
• Based in Cape Town;
• Great communication skills;
• Willingness and drive to learn;
• Excellent problem-solving skills;
• Ability to work in a fast-paced, deadline-driven environment;
• Excellent interpersonal and communication skills, with the ability to build relationships;

Responsibilities:

• Acting as the first point of contact for international clientele interested in booking tailor-made holidays and safaris on the continent;
• Book hotel/lodge and logistic reservations, based consultant requirements ;
• Responsible for travel request distribution to agents;
• Supporting Sales consultants with all administrative duties;
• Conclude on all aspects of the post confirmation of the booking;
• Enquiry warming (to be handed over to Senior Consultant);
• Sales Quotes as first point of contact to support Senior Sales Consultant;
• Work directly with Sales Managers to resolve client travel issues;
• Customer service-related responsibilities from client and perform other office duties as assigned;
• Work with external suppliers on a regular basis via telephone and email communications to ensure all aspects of booking from supplier end is resolved;
• Work with their rates team to resolve rates-related tasks and communicate with consultants;
• Log all required tickets relating to rates and product;
• Timeous turnaround time (Sales Consultant request to be actioned within 24hrs)

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About the Role

Position:

• Part-Time Au Pair

Location:

• Hout Bay, Cape Town

Why Choose Us:

• Work with a wonderful family and their delightful daughter.
• Flexible part-time schedule perfect for students or experienced caregivers.
• Competitive salary with covered petrol expenses.

Responsibilities:

• Collect the child from school daily at 13:45.
• Transport to reading classes and back on specified days.
• Provide care until 5 p.m., including homework assistance and mealtime.

Requirements:

• Valid Driver’s License.
• Access to Own Vehicle.
• Previous childcare experience preferred.

Additional Details:

• Transport route from Hout Bay to Simon's Town through a scenic pass.
• Child is neuro-divergent but easy-going and delightful to be around.

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What They Offer:

• Dynamic Workplace: A fast-paced, energetic environment that encourages innovation and collaboration.
• Career Growth: Training based on international professional know-how, systems, and various training platforms.
• Impactful Work: Play a crucial role in their mission to provide exceptional claims handling and customer service.

Remuneration:

• Basic Salary: R25,000.00 per month.
• Medical Aid Cover: For employee + 2 minor dependents (paid by the company).
• Retirement Annuity Benefit: 10% of basic salary (paid by the company).
• Performance Bonus: Based on individual and company performance.
• Additional Benefits: Free basement parking.
• Vacation: 21 days’ vacation per year.

Requirements:

• Professional fluency in Swedish and proficiency in English.
• SA VISA secured.
• Previous work experience in Medical Assistance, Insurances, Claims Handling, or Tourism is advantageous.
• Matric certificate or higher.
• Strong user skills in Microsoft Office tools

Key Attributes:

• Pro-active and able to perform well under pressure.
• Excellent attention to detail.
• Flexible and open-minded to ongoing changes and training.
• Strong communication and customer service skills.
• Ability to work efficiently in a multilingual and multicultural team.

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About the Role

• As a German Customer Service Representative, you will play a crucial role in facilitating communication between our client and their customers. You will be the first point of contact, ensuring that customers receive exceptional service and support.

 Salary:

• R20 000 Per Month plus medical aid, performance incentives, shift allowance, and subsidised transport.

Requirements:

• Fluent in German
• Fluent in English
• High School Qualification
• Valid Right To Work Documents
• Minimum of one year of experience in customer service
• Willing to work shifts

About the Role:

• As a German Customer Service Representative, you will play a crucial role in facilitating communication between our client and their customers. You will be the first point of contact, ensuring that customers receive exceptional service and support.

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About the Role:

• As a Customer Experience Analyst, you will monitor and analyze frontline agents' calls, emails, chats, and back-office work to ensure consistent quality and excellent customer service. Your role will include performing root cause analysis, supporting the Customer Experience Team Lead with business presentations, mentoring, and managing CSR and CE onboarding activities. Your efforts will help maintain client confidence and loyalty by ensuring every customer interaction meets high standards.

Requirements:

• Proficiency in MS Office applications (Excel, Word, PowerPoint, Outlook);
• At least 3 years of call center experience, with a minimum of 2 years in a quality role;
• Strong analytical, problem-solving, and decision-making skills;
• Excellent oral and written communication skills;
• Ability to adapt to changing schedules;
• Active listening skills and ability to operate with minimal supervision;
• Multi-tasking abilities;
• Fluency in German.

 Role & Responsibilities:

• Audit transactions to ensure quality standards;
• Create and update customer experience reports;
• Analyze data to identify areas for improvement;
• Investigate customer complaints and recommend actions;
• Participate in calibration sessions and build a call library;
• Conduct audits and onboarding for new hires;
• Present performance findings to stakeholders;
• Mentor new CE Analysts;
• Perform tasks assigned by the supervisor to meet quality objectives.

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About the Role:

• Step into the fast-paced world of tech support! As a Customer Support Specialist, you’ll be the go-to expert for customers, answering their questions and solving their tech troubles via email and chat. If you’re tech-savvy, detail-oriented, and love helping people, this role is for you!

Responsibilities:

• Handle customer inquiries about TV and mobile products via email and chat;
• Troubleshoot and resolve technical issues;
• Keep accurate records of customer interactions;
• Stay informed about product updates and features;
• Ensure software updates are compatible with devices;
• Process repair orders and provide warranty information.

Requirements:

• Minimum 6 months in a similar role;
• Strong problem-solving skills;
• Excellent written English;
• Proficiency with computers and software systems;
• Independent and goal-oriented;
• Bilingual candidates preferred, especially German-speaking with a C1 proficiency level.

About the Role:

• Step into the fast-paced world of tech support! As a Customer Support Specialist, you’ll be the go-to expert for customers, answering their questions and solving their tech troubles via email and chat. If you’re tech-savvy, detail-oriented, and love helping people, this role is for you!

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About the Role

• The Assistance Coordinator will communicate with policyholders, medical providers, and colleagues globally. The role involves coordinating logistics for medical and travel assistance and working closely with medical professionals.

Requirements

• Fluent in German and English;
• Pro-active and able to perform well under pressure;
• Flexible and open to ongoing changes and training;
• Previous experience in Medical Assistance, Insurance, Claims Handling, or Tourism is advantageous;
• Matric or higher education;
• Strong computer skills in Microsoft Office;
• Willingness to work shifts, including some weekends and nights;
• SA VISA secured (ideal);
• FSB registration (a bonus).

Role & Responsibilities

• Communicate with policyholders, medical providers, and colleagues via phone and email;
• Coordinate local and international logistics for medical and travel assistance;
• Collaborate with medical professionals internally and externally.

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About the Role:

• Our client is looking for an independent contractor to join their team as a Customer Service Specialist with Australia’s leading retailer for D-K cup bras. In this role, you'll be crucial in driving delivering exceptional customer support. This role offers the flexibility of remote work while providing the opportunity to contribute to a leading brand in the industry. 

Hours of Work:

• Monday to Friday, 5 nights per week.
• 12:30 AM - 10:30 AM SAST (South African Standard Time), aligned with Sydney time of 8:30 AM - 6:30 PM.
• 45-hour week, with a solid block of uninterrupted hours primarily focused on answering phones.

Work Environment:

• Work from home in a quiet space with no background noise during phone calls.
• Reliable fibre internet connection and backup power is essential.

Requirements:

• Knowledge and experience in selling and fitting brands like Panache and Elomi;
• Familiarity with the South African market, with stockists like Storm in A-G Cup;
• Attention to detail;
• Tech-savvy;
• Strong communication skills, both with colleagues and managers (proactive and self-motivated);
• Excellent English (spoken and written);
• Curiosity and a drive for continuous improvement;
• Demonstrates initiative and a strong work ethic.

Technical Skills (valued but not essential):

• Experience with tools like Reamaze, Zendesk, Freshdesk, Ring Central, Shopify, Notion, and Slack.

Key Responsibilities:

• Drive increased sales revenue through exceptional customer service.
• Handle incoming calls using the computer-based phone system (Ring Central).
• Call back customers to address inquiries or follow-ups.
• Respond to customer emails (tickets) and live chat inquiries.
• Engage in suggestive selling (cross-sell and upsell) during inbound calls and emails.
• Perform administrative duties related to Customer Service, including checking Catch and MySale Marketplaces, assisting with tasks from the warehouse, and responding to online product reviews.
• Provide support to the business with any additional tasks as needed.\
   

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About the role:

As a Customer Service Representative, you will play a crucial role in facilitating communication between our client and their customers.

Key Competencies:

• Fluent in Dutch
• Fluent in English
• High School Qualification
• Valid Right To Work Documents
• 1-year minimum working experience
• Willing to work shifts.
• Call Center experience.

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About the role:

• Our client is now ready to take the next step by providing call center services to their existing 100+ clients and to expand across new clients and markets. To keep up with the strong demand and growth for the coming years, our client needs a Call Centre Manager with operational expertise as well as experience working with client on-boarding and integration.
• Our client is therefore looking for a Call Centre Manager who will be responsible for the Call Center Operations in their South Africa delivery Centre, working in close cooperation with CCO in the UK and closely with other internal stakeholders as well as externally with the business unit’s clients.

Responsibilities:

• Responsible for a portion of our call centre operations in Johannesburg, South Africa
• Ensure the business unit further develops its operating model and delivers efficient, scalable and cost-efficient operations
• Work closely together with the sales organisation to on-board new clients
• Work closely together with Operations Directors to further develop processes, procedures and methodologies that result in accurate and timely forecasts that can be used for both short and long-term budget and staff/capacity planning
• Manage and develop the Call Center agents including informing training and development for new hires and for their professional growth
• Ensure the company operates within the framework of legislation within the countries our client operates and enforce the company’s rules and policies
• Manage and oversee overall performance and service level agreement

Requirements:

• Have 3+ years working experience of leading customer care service teams 
• Proven and successful ability to lead call center agents towards growth
• Excellent English communication (written, verbal, listening, etc.) and interpersonal skills
• Desire to build career in one organisation for the next 3+ years
• Outstanding communication and negotiation skills
• A person of high integrity, honest, straight-forward and transparent
• A Bachelor's degree is desirable
• Project management and/or training experience is desirable
• Strong PC, Microsoft Windows (Word/Excel/PowerPoint) and Internet usage skills
• Highly proficient with ERP software and other applicable tools such as CRM
• Good experience in call center platforms

Competencies:

• Professional, emotionally mature and ethical
• Strong, proactive, service mindset and customer focused
• Strong interpersonal skills and ability to work well with a broad range of personality styles and types
• High sense of responsibility, tasks ownership and ability to drive problem solving through to resolution
• Excellent planning, organisational skills and prioritisation to meet deadlines and carry out overall business plans
• Passion for customer service!
• Stay calm under pressure!

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KEY ACCOUNTABILITIES

• Brand ambassador for the client
• Ensure customer service is provided at a high standard
• Ensure that all customers can communicate with ease by acting quickly and consistently
• Display your passion for service by always putting customers first
• Make sure the customer is at the heart of every conversation
• Achieve all personal KPIs
• Take ownership and responsibility for personal development, learning, and performance levels
• Willingly undertake all necessary training provided by the Training Manager or client. Their goal is to ensure, as a team, that they meet, deliver and where possible, exceed their client’s expectations and Service Level Agreements (SLA’s).

 MAIN ACTIVITIES

• The first point of contact for all customer queries; take ownership for the investigation and resolution of customer queries and complaints; aiming for a first contact resolution wherever possible and within the parameters of the client directives and scripting
• Proactively work to mitigate any escalations, deal with returns and exchanges, order status queries and provide information on time-line logistics
• Provide outstanding customer service across telephone, social media, webchat, and email
• Update and maintain customer records ensuring that any agreed actions are logged and that customers are kept regularly informed of the progress of their issue
• Keep managers and team members updated with sensitive or potential Brand impacting issues
• Follow agreed Customer Service processes, but recognise when you need to do something different in the interests of customer satisfaction
• Highlight any broken processes that can affect the customer experience or operation and make suggestions for improvement
• Escalate any sensitive customer issues through the agreed channels
• To ensure that all information captured is recorded clearly and concisely without spelling errors
• To consistently deliver optimum levels of quality and service at all times
• To actively create trust with the customer by demonstrating an open and honest approach
• To use initiative and raise any operational or technical concerns as soon as they are identified to ensure rapid resolution by in-house departments or the client

 KEY SKILLS
 Essential

• A desire and genuine passion for delivering excellent customer service ensuring an empathetic approach
• Outstanding social service etiquette, with the ability to be versatile in your approach to adapt your style to each customer
• Excellent interpersonal skills; able to communicate with customers and colleagues at all levels
• Ability to work in a fast-paced environment with tight deadlines
• Able to multi-task and manage own workload and prioritize tasks to achieve deadlines
• Able to remain calm under pressure
• Strong written and verbal communication skills
• Experience working in a customer-facing environment
• Works well within a team
• Confident IT skills
• Flexibility, professionalism, drive, and willingness to learn
• Must be fluent in Dutch
• Desirable
• Experience working in a contact center environment
• An understanding of high-end fashion brands
• An interest in fashion

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Package

• Salary is dependent on experience.
• Retirement Annuity from PSG.
• Medical Aid for the Main Member.
• International Travel

Requirement

• A degree in Mechatronic Engineering.
• Recent Graduate or up to 2 years experience.
• Reliable Vehicle
• Fluent in German (Read, speak and write)
• If you are young and excited about an opportunity in a highly competitive industry we would love to hear from you!

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Package

• Salary is dependent on experience.
• Retirement Annuity from PSG.
• Medical Aid for the Main Member.
• International Travel

Requirement

• A degree in Electrical Engineering.
• Recent Graduate or up to 2 years experience.
• Reliable Vehicle
• Fluent in German (Read, speak and write)
• If you are young and excited about an opportunity in a highly competitive industry we would love to hear from you!

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Package

• Salary is dependent on experience.
• Retirement Annuity from PSG.
• Medical Aid for the Main Member.
• International Travel

Requirement

• A recent degree in Electrical Engineering,  Mechatronic Engineering, or BSc in Computer Science.
• Recent Graduate or up to 2 years experience.
• Reliable Vehicle
• Fluent in German (Read, speak and write)
• If you are young and excited about an opportunity in a highly competitive industry we would love to hear from you!

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About the Role:

• The HR Business Unit is dedicated to creating an engaging environment for all employees. As part of a team of experienced professionals passionate about unlocking human potential and driving business performance, this role focuses on the Rewards and Benefits component of the people strategy. Reporting to the HR Services Manager, the successful candidate will design, implement, and manage rewards and benefits programs to enhance employee satisfaction and retention.

Requirements:

• HR Degree / National Diploma in Payroll/Finance or related studies;
• Hands-on, strong functional knowledge and a minimum of 5 years inhouse payroll operation experience;
• SAP accounting exposure and experience with reconciliation of salaries accounts;
• Proficient with Sage 300 People (essential);
• Advanced Microsoft Excel skills;
• Knowledge of best practices around salaries and payroll topics, policies and procedures;
• PAYE knowledge is essential;
• GRP qualification is advantageous.

Responsibilities:

• Responsible for the monthly payroll and related tax processing activities (including expatriates);
• Support of the administration of all employee benefits (pension fund, short term insurance, funeral cover, retirement process and Employee Assistance Programme);
• Ensure compliance with all current payroll related legislation;
• Manage internal monthly expatriate postings and reconciliations with general ledger;
• Ensure that the creditors are accurately paid on time and reconciled accordingly;
• Manage the Mid-Year and Year-End Tax Reconciliation and Returns;
• Ensure monthly back-ups and updates are done timely on internal HR system (Sage People 300);
• Participate in the monthly on-boarding of new employees;
• Support the Annual Company Bonus payout cycle and Salary Increase process;
• Administer the Pension fund including monthly reconciliation, claims, employee queries, retiree support;
• Support all reporting related payroll requirements and audits as necessary;
• Partner and work collaboratively with HR team to elevate the employee experience.

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About the Role:

• The successful candidate will have a demonstrable track record of accomplishing the development and implementation of HR organisational strategy and people management policy. In addition, transferable skills to develop and implement employee value and business strategy as well as organisational design would be desirable.
• Managing and improving employee relations and HR information systems would be a central part of the responsibilities for this role that will connect to the talent and organisational design responsibilities within the context of business unit integration.

Requirements:

• A relevant recognised qualification at NQF Level 7 or equivalent;
• A postgraduate qualification at NQF Level 8;
• A minimum of three years’ experience in a senior management HR position or 10 years in middle management;
• Extensive human resource management experience and specialist knowledge in labour law, organisational design, and learning and development will be an advantage;
• Must have in-depth knowledge of all applicable legislation relating to human resources;
• Proficient in Microsoft packages and Sage VIP 300;
• The ideal candidate will be a transformational leader with strong managerial skills.

 Role & Responsibilities:

• Manage the People Management Business Unit;
• Lead talent management and organisational design and development;
• Ensure a reliable Human Resource Information System;
• Develop and implement a people management strategy and policy;
• Development and implementation of a learning organisation strategy and roadmap;
• Improve and implement the learning and development strategy;
• Develop a comprehensive employee value proposition strategy;
• Provide employment relations support and manage labour relations with stakeholders.

Advantageous:

• A postgraduate qualification at NQF Level 8;
• Registered with a human resource professional body;

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About the role:

• Are you dynamic, motivated and passionate about customer service, ICT and audio-visual technology? Are you enthusiastic about lifelong learning? Apply your outstanding interpersonal and management skills as manager of our clients Classroom Support Services team. The team is responsible for designing, maintaining, managing and supporting educational technology services, such as lecture recording and technologies in classrooms.

Responsibilities:

• Managing a team of support consultants as well as a pool of student assistants
• Recruiting, coaching and motivating staff
• Planning and prioritising team activities
• Ensuring excellent levels of service through daily operations that meet service level agreement targets
• Managing projects
• Ensuring communication and collaboration with customers, end-users and other IT staff
• Controlling expenditure

Requirements for the job:

• A relevant tertiary qualification (NQF 6 or higher)
• A minimum of 6 years’ experience in an ICT or AV environment, with 2 of them at a managerial level
• Demonstrated knowledge of customer service, IT technologies, and audio-visual technologies
• Project management experience
• Expenditure control experience
• Excellent communication and interpersonal skills
• The ability to work independently and under pressure
• Planning, prioritisation, problem-solving and analytical skills
• Ability to develop and maintain relationships
• Capacity to contribute effectively and creatively to a team