New Jobs at Absa Group Limited (Absa)

Job Description

• Product Innovation: Undertake market analysis to determine product/market share opportunities. Build product improvement and innovation pipeline inline with opportunities identified 
• Product Change: Plan and manage on-going product Investments, activities and changes 
• Stakeholder Management: Build and maintain effective stakeholder relationships within the industry and within bank to ensure the unit is successfully positioned to manage risks and expectations 
• Product Performance: Manage and monitor product essentials such as but not limited to profitability, sales volumes etc 
• Risk and Control: Ensure that required Regulatory/Compliance requirements for products are in place and understood by all. Will require detail understanding of Regulatory environment relating to the product

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

• Sales Target : Proactively make self-initiated contact with customers in order to deliver against the required sales targets 
• Collaboration : Constantly seek to improve ways of working by challenging the status quo and supporting an
• empowering climate within the team, sharing knowledge, experience, best practice and
• providing constructive feedback as required. 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards 
• Customer Experience: To provide service excellence and achieve customer satisfaction 

Education

• Higher Certificate: Banking, National Senior Certificate/ Matric (Grade 12)

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Job Description

• Customer service: Deliver customer service at first point of contact 
• Capturing financial transactions: Capture all financial transactions on the Bank system and ensure that all transactions are properly authorised by a mandated official before finalising the processing 
• Fraud prevention: Identify potential fraudulent transactions and report these and other suspicious transactions as per the Money Laundering control framework to management 
• Capture customer data: Update demographics such as address changes, name changes and standing order instructions based on information supplied by customer. 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.    
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements. 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.   
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

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Job Description

• Execute cash & related transactions: Throughout each day, balance, control and manage the cash float by checking the amount of cash at the teller station and requesting the restocking or repatriation of cash when prescribed cash limits are reached Dispense and receive physical cash, cheques, travellers cheques, drafts and other financial instruments over the counter to walk in customers Process and encash cheques presented by customers for deposit or pay-out after checking identification, account details and other prescribed controls. Be vigilant for fraudulent or suspicious activities and report all concerns to the team leader or branch manager before processing the transaction or dispensing the cash Adherence to policies especially when handling with cheques, notes, ID’s, etc, under the 2 ID Buddy to prevent fraud. Refer any transactions in excess of teller mandate limits to a mandated official and / or line manager for authorisation Capture all transactions on the Bank system and ensure that all transactions are properly authorised before finalising the processing Carefully count all cash received or dispensed to ensure that errors are avoided by making use of the applicable cash counting equipment in your branch Reconcile own cash at the beginning and end of each day as well as when cash is restocked during the day. Prepare reconciliation reports for audit and management review purposes Ensure that journals are processed to recover charges for manual transactions processed for customers Ensure adherence to the SARB minimum requirements 
• Customer Service: Provide advice to customers on the cash and other transactions processes to ensure the smooth flow of transactions Exhaust all attempts to resolve customer enquiries before escalating to other departments or the line manager Provide Regular feedback to customers on the progress of their enquiries Explain the Bank’s procedures, security requirements (such as ID requirements when transacting) as well as service offerings available to customers Rep0rt customer complaints on the Bank’s Customer Care process (CCP) to facilitate feedback to improve service to customers Guide customers on how to correctly complete transaction documentation such as deposits, withdrawals, cheque requisition slips to ensure accuracy and completeness of these documents Ensure accuracy and efficiency when engaging with the customer. Ensure friendly, focussed customer interaction at all times Portray a professional image and ensure that personal appearance conforms to Absa Corporate Image standards Ensure adherence to the Corporate Wear policy Maintain a neat and tidy workstation at all times Pro-actively arrange your workspace to ensure sufficient stationary is in place prior to the branch opening. Regularly read the pricing documents relating to Teller transactions to assist clients with better solutions for their transactions and also benefit at the end of the day Adhere to the policy and procedure on the issuing of pins and statements in order to solution the customer at point of contact. Ensure migration of clients with CW transactions less than R4000 and CD of less than R8000 to Digital & Self-help channels and provide the necessary assistance. Maintain speed and agility at all times when assisting clients in order to minimise shortages and surpluses. Market products by giving out booklets or pamphlets to customers drawing large amounts of money and educate them of alternative ways on transacting. Educate customers on the use of the Internet Kiosk. 
• Identifying sales leads: Identify and action sales leads (teller prompts) and cross selling opportunities Explain the campaign details, during sales campaigns in brief and direct to clients to Sales Consultants for further information Effectively use of sales tools (e.g. teller prompts) in order to ensure the provision of leads to contribute to Branch Sales Take responsibility of own sales targets and assist daily by providing client solutioning according to their product needs Capture all other leads on SMD once agreed by client Follow up all leads with Sales Consultants on SMD to make sure clients are contacted 
• Compliance and Risk Management: Open & close the branch safe according to the Bank’s procedures, including physically securing the safe according to required procedures Conduct cash counts and visual checks as assigned by the line manager from time to time Ensure that all transaction records are kept and / or mailed in accordance with Bank procedures Keep transactions records available for control purposes Before processing transactions, verify that all information is accurate and complete in accordance with the Bank’s procedure. Refer any concerns to the line manager for follow up and decision making on whether to proceed Follow cash management procedures and limits as prescribed Familiarise with content of all communication, i.e. circulars, bulletins, risk day agenda’s and alerts, etc. Adhere to prescribed control measures to prevent fraud, losses and shortages Report suspicious transactions as per Money Laundering control frameworks Complete and maintain applicable registers (Teller and Key registers) Adhere to safety and security procedures and follow prescribed instructions in event of robbery Cubicles, teller drawers and workstations to be kept locked when leaving workstation Follow off-line procedures and comply with all regulatory and compliance requirements Manage security items i.e. Cash, Teller stamps, Safe keys, combinations and FBSS cards in line with policies and procedures Up skill your knowledge regularly with policies and procedures regarding your daily teller duties, cheques, Fraud, Foreign Exchange, this will help you also to prevent fraud Ensure up-skilling on fault reporting and testing processes & procedures of Equipment used at teller environment i.e. note & coin counters, TCR Machines, etc. Adhere to end of day procedures (ABSA 3368) Adhere to Branch Paper mandate when processing and / or authorising transactions, ensure processing within correct limits & mandates 

Education

• Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

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This role will include:

Deal Activity Monitoring

• Maintain a continuous pricing comparison and provide guidance on JLOC and BSC transaction submissions in terms of transaction structure, risk, funding and pricing with specific focus on Capital consumption.
• Attend JLOC and BSC meetings and assist in ensuring minutes accurately reflect decisions made, check recorded minutes, and interact with JLOC Co-ordinator.
• Monitor all deal implementations and update the JLOC database with the updated detail and incorporate credit requirements.

Portfolio Reporting

• Capture and maintain JLOC/BSC transaction register in terms of pricing trends, success and failure profile and provide insights and trend analysis to a wider audience.
• Prepare and present quarterly reports to key stakeholders.
• Prepare the JLOC report within a month and half post quarter end.
• Prepare the BSC report within two months post quarter end.

Projects

• Compliance review: Stay abreast of the risk management and controls and interact with
• Salesforce project: Automating the JLOC submission process, expected the project to go live in Q3-2024.
• JLOC Dashboard: Automating the data, engage with relevant stakeholders re automation of the existing data.

Training

• Technical training: credit & financial analysis training.

Education and Experience Required:-

• Postgraduate degree in Finance, or equivalent qualification
• 4-6 Years comparable experience preferably in Financial Services Industry and Corporate Credit lending.

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Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.    
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements. 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.  
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.    
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements. 
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.  
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

• Portfolio Management: Ensure appropriate management of respective portfolios that includes but not limited to client engagement, portfolio performance management, reporting and executing of client requirements
• Business Development: Agree financial targets/new business targets and set out tactical plans to achieve this on an annual basis
• Risk Management: Ensure that portfolio meets the required risk management standards

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

• Income Growth and Financial Targets: Ensure a deep understanding of client's working capital cycle and business needs to provide appropriate solutions. Drive achievement of targets as per individual scorecard.    
• Customer Focus: Proactively drive acquisition and cross-sell initiatives through re-engagement processes. Ensure service and complaints resolution are within acceptable service level agreements.
• Compliance and Risk Management: Fulfil all activities in adherence to relevant control and compliance requirements, and quality standards.  
• Collaboration: Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

go to method of application »

Job Description

Delivery

• Lead multiple sprints.
• Ensuring SCRUM artefacts are maintained and updated
• Ensuring that sprints are running smoothly and corrective actions taken wherever appropriate.
• Effectively communicate to project manager/delivery manager about the progress as well as blockages in the on-going sprints.
• Ensuring all change governance and standards are adhered to
• Ensuring code quality is maintained
• Developing plans to ensure delivery of teams’ work.

Transition to Agile

• Understand current development/delivery model and guide teams to adapt agile strategy.
• Satisfactory resolution of issues raised during transition.
• Support Project/Delivery Manager in planning and transition of releases.
• Providing expert guidance and assistance to colleagues for successful transition

Leading others and business skills

• Responsibility for supervising, co-ordinating, participating in,and accountable for sprints of teams located at different geographic locations.
• Making effective use of resources during the sprint to ensure that business objectives are met and deliverables achieved to agreed time, cost and quality.
• Familiar with the details of at least one business area and has experience of liasing with peers in that area
• Is respected and consulted by business area peers and seen as a point of contact within the team
• Experience in creating and maintain sprint artefacts.

Delivery Capability

• Ability to maintain a dialogue in difficult situations
• Experience in maintaining and supporting multiple sprints
• Knowledge of major functions and features of workflow analysis tools
• Resolves major problems and fluently applies escalation and notification procedures for incidents

Management

• Adapts style to contribute and enhance overall team performance and works effectively with people across a wide range of disciplines and levels (both internal and external/3rd party suppliers)
• Experienced at leading or managing a variety of teams and projects.
• Deals comfortably with ambiguity and uncertainty and is effective when working with unstructured teams, situations and environments
• Aware of project costs and resources, help in tracking actual against budget and managing the balance of delivery within time/cost/quality constraints

Application Management

• Understands how service support applies to own technical function:
• Has experience of incident & problem management disciplines
• Has experience of maintaining configuration items, raising changes and planning releases
• Has good operational knowledge of the service desk and incident systems
• Has experience in developing and maintaining technical reference documents
• Familiar with technical documentation standards, guidelines and best practices
• Working knowledge of scripting/utility tool component, features and facilities

Stakeholder Management

• Can effectively manage and develop relationships with key decision makers and stakeholders to achieve successful outcomes
• Uses stakeholder management strategy effectively and knows how to navigate the organisation
• The ability to facilitate and negotiate with multiple parties to bring about agreement and resolution, even when position is not initially shared by others
• Clearly and effectively communicates difficult or complex ideas clearly to stakeholders, peers and subordinates
• Adapts style to contribute and enhance teams performance by working effectively with people across a wide range of disciplines and levels, both internal and external.

Education

• National Certificate: Information Technology

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Your key accountabilities will include the following;

Operations;

• Process all transactions received from internal and external clients and stakeholders
• Supervise and administer all transactions relating to AIS products and services.
• Identify and drive operational efficiency.
• Monitor, verify and/or authorise transactions processed by team members to ensure that the required standards of work are met during execution.
• Ensure all transactions are executed within the relevant cut-off times.
• Assist the Team Leader/Operations Manager with tracking of the systematic allocation of work to team members and make adjustments to the workload when there are capability gaps or absence issues to ensure smooth and timeous workflow.

Risk Management and Compliance;

• Conduct regular reviews of the business environment to identify real and potential risks
• Design and implement risk reduction, mitigation and avoidance measures to address potential or identified risks
• Maintain a good understanding of all governance applicable to AIS Operations
• Promote the importance of compliance in the team and ensure that the teams comply and adhere to all internal audit and compliance requirements

Collaboration and Relationship Building;

• Develop and maintain networks within the Absa Group across operational areas.
• Maintain high personal visibility with crucial influencers within the bank and externally promoting the credibility of self and the business’s growing capabilities.

Customer Service;

• Ensure high quality communication to internal and external clients, both verbal and written
• Ensure that the team delivers Excellent Service to all clients within agreed SLAs, by monitoring performance and tracking daily queues

Send in your application if you have the above experience and meet the below requirements;

• Diploma / Certificate NQF level 6
• 5 years or more Custody Operations experience
• Knowledge of regulatory and statutory requirements: SARB and Strate Rules

Education

• Higher Diplomas: Business, Commerce and Management Studies (Required)