New Jobs at Access Bank

Main Responsibilities:

• Identify user needs to create and administer databases
• Ensuring that the database operates efficiently and without error
• Making and testing modifications to the database structure when needed
• Maintaining the database and updating permissions
• Merging old databases into new ones
• Backing up and restoring data to prevent data loss
• Assisting with migration of databases from local to cloud platforms.
• Ensure that assigned project deliverables, milestones, audit findings and schedules are adhered to and accomplished in the agreed timelines.
• Involved in designing technical specifications for new system implementations and system changes.
• Ensuring that all technical documentation is regularly updated and new procedures are properly documented.
• To maintain good working relations/partnerships with internal business stakeholders including the IT team, Business intelligence and Core banking teams.
• Ensuring that communication channels are established with all internal and external stakeholders.

Policies and Procedures:

• Follow IT Policies and procedures.
• Ensure all new implementations/changes are tested before Production implementation
• Patch/security update as per agreed business OLA
• Payment Systems Operations manual creation and upkeep.
• Logging and resolving Helpdesk calls as per agreed business OLA.
• System Performance monitoring and fine tuning.
• Ensure change and release management procedures are followed.

Job Requirements:

• Diploma or Degree in IT, Computer Science
•  At least 5 - 8 years advanced IT support experience in relational database management systems including Oracle databases preferably in a financial institution.

Experience/Skills required:

• Install, Setup, Configure and Support of the following solutions:
• 5- 8 years Oracle Database 10g, 11g, 12c (Mandatory)
• MSSQL Server 2012 to current
• PLC / SQL Scripts, Stored-procs and Queries                   
• Microsoft Windows operating systems
• Linux or Unix operating system
• Key Management /cryptography
• ITIL processes and desire to follow processes with little formal control
• Experience working with Azure, MySQL, MongoDB and cloud platforms is an advantage

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Main Responsibilities:

• Achieve the Retail Banking Card Revenue Budget, proactively manage budget planning and tracking
• Achieve the Card Customer Number target
• Relationship and stakeholder management, measured as a qualitative survey of peer group, partner satisfaction and service levels.
• Liquidity, measured as total liquidity levels (aggregated customer deposits) in total deposits vs. target / budget.
• Actively manage the Card Product partners (including NI) to ensure that compliance, risk and audit concerns are resolved.

People Management:

• Management of business resources directly and indirectly involved in the operational management of Product activities.
• Strong partnering skills in managing stakeholder outputs from peers / colleagues, customers and external stakeholders in support of the business units’ ambitions.

Academic Knowledge:

• Minimum of a 3-year tertiary education, ideally a commerce related degree.

Work Experience:

• Minimum of 10 years banking experience; preferably Card.
• Minimum of 5 years banking experience at a management level in a combination of all or some of the following banking disciplines: business development, product design and development, payments and card products, banking projects, banking systems and value chain processes.
• Fintech and alternative payments exposure would be advantageous

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Key Responsibilities

• Ensure the end-to-end conceptualization, delivery, and management of a compelling set of card products and capabilities to the market, in line with the Bank’s various segment strategies and value propositions.
• Ensure the product value proposition meets client needs and is competitive in the marketplace
• Provide expert support in the acquisition or development of new card programs in the Alliance Banking business.
• Conduct market research to gain insight into client needs • Partner with Marketing and Channel teams to drive new card sales
• Work with Finance/Risk to evaluate the performance of the card portfolio and identify opportunities
• Monitor client feedback and drive best in class client experience

Product Development and management

• Introduce new card products with Access Bank and Alliance Banking
• Card Product development and management measured as a quantitative and qualitative assessment of efforts to enhance existing, and introduce new, Card products in line with the Bank’s strategy, that proactively deliver new revenue opportunities and meet changing business requirements, etc.
• This includes Business support, measured as a quantitative and qualitative review of new initiatives in support of business development and customer acquisition

Card Scheme relationship management

• Measured as a quantitative and qualitative review of how efficiently and effectively issues and queries are resolved, the general effectiveness of the Bank’s relationships with the card associations and favorable negotiation and achievement of support agreement targets and objectives.

Regulatory and industry management

• Measured as a quantitative assessment of the Bank’s management of and adherence to the industry payments landscape.
• PASA and PCH representative

Revenue Management, interchange, and bi-lateral management

Measured as a quantitative and qualitative assessment of the revenues achieved through:

• Card revenues vs budget bank-wide
• Onboarding support for new card programs in direct support of Alliance Banking
• Onboarding support for new card programs in direct support of the co-op partnership model
• Favorable bi-laterals achieved in order to support the revenues of the Bank.
• Operational efficiencies in ensuring revenue improvements (e.g., bin stock management)

Academic Knowledge:

• Minimum of a 3-year tertiary education, ideally a commerce related degree, or compensated for through related experience.
• Work Experience:
• Must have a minimum of 3 – 5 years’ experience in card product management, development or enablement in a banking, payments, fintech or related environment.
• Preferably work exposure to new card program implementations (debit, prepaid and / or credit)

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Requirements

Financial:

• Responsible for the end-to-end process of developing, managing, maintaining and packaging products in a manner that enables the business units to appropriately provide these products and solutions to customers and achieve targets.
• Accountable and responsible for identifying, quantifying, and highlighting any significant issues and growing trends that have implications for the profitability of products
• Manage and track profitability and the delivery of the key drivers, balance sheet and profitability targets.
• Co-responsibility for target achievement of product measured as: (i.)product income line items vs. budget. (ii.) product costs line items vs. budget. (iii.) Asset and deposit growth vs budget
• Assessed against reduction in input costs and efficiencies achieved in product development / enhancement to improve margins.
• Assessed against the shared achievement of desired product targets in terms of liquidity volumes, transaction volumes, etc.

People Management:

• A quantitative and qualitative assessment of the effective management of individuals and total team in delivering against targets, realizing the Bank’s desired culture and people values and in developing and growing talent.
• Employment equity targets achieved.

CVP development and implementation

• Build and develop a robust understanding of the customer, the customer value proposition, and competitors.
• Work closely with business units to develop best in class product strategy that is customer-centric and focused on growth of client base and achievement of budgeted targets aligned to the segment strategy. This should cover full life cycle of the product and delivery across the value chain.
• Drive the development of compelling product proposition/s through direct and indirect teams.
• Success is assessed against the creation and successful implementation (time, budget, features, and effectiveness) of the agreed product strategy and development roadmap.
• Define measurement in order to continually understand and improve on profitability, product customer service, product functioning and delivery.
• Identify new business & revenue opportunities for products.
• Research and review competitive offerings within similar segments and markets to optimise best in class products, with ideal pricing and customer advantage.

Operational product management 

Define, implement, and deliver good product management understanding, processes and practices which includes:

• Product features and functionality
• Pricing and margin management
• Balance sheet optimisation
• ROE
• FTP
• Value driver lever analysis and balancing interdependencies
• Understand and manage the product value chain role and product delivery within the value chain, etc.
• Assessed against the effectiveness of pricing, measured as a review of the efficiency of pricing management and controls including control of leakage, management of operational pricing matters and requests and management of the annual pricing review.
• Assessed against the operational management of products, partners, and vendors to ensure the smooth delivery of product to the business units, including interactions with internal partners.
• Analyse product and associated regulatory risk and work with the risk, compliance and business functions to react quickly and implement mitigation plans and changes to comply with regulations.
• Ensure that product health matrix is at the satisfactory level

People Management:

• Management of all business resources directly and indirectly involved in the operational management of product and pricing. Strong partnering skills to indirectly manage outputs from peers, colleagues and business partners in support of product and pricing.
• Enhancing the corporate and leadership culture of the Bank through leading in line with the Bank’s values and culture.
• Taking direct responsibility for fostering the growth of Access Bank talent by developing the staff under direct and indirect control through challenging Product development and implementation Build and develop a robust understanding of the customer, the customer value proposition, and competitors.
• Work closely with business units to develop best in class product strategy that is customer-centric and focused on growth of client base and achievement of 2 / 2 budgeted targets aligned to the segment strategy. This should cover full life cycle of the product and delivery across the value chain.
• Drive the development of compelling product proposition/s through direct and indirect teams.
• Success is assessed against the creation and successful implementation (time, budget, features, and effectiveness) of the agreed product strategy and development roadmap.
• Define measurement in order to continually understand and improve on profitability, product customer service, product functioning and delivery.
• Identify new business & revenue opportunities for products.
• Research and review competitive offerings within similar segments and markets to optimize best in class products, with ideal pricing and customer advantage.

Academic Knowledge:

• Minimum of a 3-year tertiary education, ideally a commerce, banking or related degree.

Work Experience:

• Minimum of 10 years banking experience.
• Minimum of 3 - 5 years banking experience at a management level in a combination of all or some of the following banking disciplines: product development, payments, retail banking, pricing, channel management, financial management, etc. Experience in the development of product strategies in developing organisations or smaller Banks would be an advantage. Development of alternative products, value added services and fintech solutions would be an advantage.