New Jobs at Al Baraka Bank South Africa

MAIN FUNCTIONS OF THE JOB

Policy Administration

• Captures the Takaful policy applications, renewals, and amendments accurately and efficiently to ensure service level agreements (SLAs) are met.
• Verifies and validates policy documentation to ensure compliance with regulatory and internal standards.
• Maintains up-to-date policy records in the system, ensuring data integrity and confidentiality.
• Ensures that clients are onboarded on the iMAL system.
• Follows up on FICA requirements if applicable.
• Follows up with the client on outstanding information and pending quotations.

Broker Support

•  Assists Regional Brokers with queries related to policy applications, documentation requirements, and Takaful product details, ensuring prompt and effective responses.
• Coordinates with Regional brokers to collect and verify client information, ensuring all required documentation is complete and compliant.
• Provides any administration support to the National Manager, Operations Supervisor and Brokers as and when required.
• Contacts clients in the absence of the Broker and/or Manager, not in an advisory capacity.

 Claims Processing and Resolution

•  Supports the claims team in managing the claims process by collecting necessary documents, verifying details, and communicating updates to brokers.
• Follows up on pending claims, ensuring they are processed within stipulated timelines and that any discrepancies are resolved promptly.

Compliance and Reporting

•  Ensures that all Takaful processes and documentation comply with the regulatory requirements and the bank’s internal policies.
• Prepares and submits regular reports on policy administration, broker support activities, and compliance metrics to the Takaful Operations Supervisor.
• Identifies areas for process improvement to enhance efficiency and compliance.

Requirements

Qualifications:

• A diploma or bachelor’s degree in Business Administration, Insurance, or a related field.
• Certification in Islamic finance or Takaful will be an added advantage.

Experience:

• Minimum of 2-3 years of experience in an insurance or Takaful administration role would be an advantage.
• Experience in a customer-facing or broker support capacity is preferred.

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MAIN FUNCTIONS OF THE JOB

Policy Administration

• Captures the Takaful policy applications, renewals, and amendments accurately and efficiently to ensure service level agreements (SLAs) are met.
• Verifies and validates policy documentation to ensure compliance with regulatory and internal standards.
• Maintains up-to-date policy records in the system, ensuring data integrity and confidentiality.
• Ensures that clients are onboarded on the iMAL system.
• Follows up on FICA requirements if applicable.
• Follows up with the client on outstanding information and pending quotations.

Broker Support

•  Assists Regional Brokers with queries related to policy applications, documentation requirements, and Takaful product details, ensuring prompt and effective responses.
• Coordinates with Regional brokers to collect and verify client information, ensuring all required documentation is complete and compliant.
• Provides any administration support to the National Manager, Operations Supervisor and Brokers as and when required.
• Contacts clients in the absence of the Broker and/or Manager, not in an advisory capacity.

 Claims Processing and Resolution

•  Supports the claims team in managing the claims process by collecting necessary documents, verifying details, and communicating updates to brokers.
• Follows up on pending claims, ensuring they are processed within stipulated timelines and that any discrepancies are resolved promptly.

Compliance and Reporting

•  Ensures that all Takaful processes and documentation comply with the regulatory requirements and the bank’s internal policies.
• Prepares and submits regular reports on policy administration, broker support activities, and compliance metrics to the Takaful Operations Supervisor.
• Identifies areas for process improvement to enhance efficiency and compliance.

Requirements

Qualifications:

• A diploma or bachelor’s degree in Business Administration, Insurance, or a related field.
• Certification in Islamic finance or Takaful will be an added advantage.

Experience:

• Minimum of 2-3 years of experience in an insurance or Takaful administration role would be an advantage.
• Experience in a customer-facing or broker support capacity is preferred.

go to method of application »

MAIN FUNCTIONS OF THE JOB

Personal Assistant

• Maintains diary and schedules appointments for the Financial Director.
• Screens all incoming calls as and when required and ensures messages left are given to the Financial Director within agreed time frames.
• Drafts emails on behalf of the Financial Director.
• Undertakes for scanning, emailing and filing of confidential information.
• Assists in compiling material and prepares PowerPoint presentations as required from time to time.
• Coordinates all travelling arrangements for Financial Director.
• Obtains signatures from the Financial Director on behalf of various departments within Head Office
• Coordinates meetings for Financial Director via Teleconference and videoconference.
• Undertakes for queries made by Financial Director and ensures feedback is provided.
• Provides support to reporting departments as per approval from the Financial Director.
• Assists with tasks that make the Financial Directors Office more efficient.

 Administration

• Forwards emails to managers reporting to the Financial Director requesting Executive Committee (EXCO) reports and thereafter summarizes for the Finance Directors Executive Committee (EXCO) report.
• Uploads EXCO reports prepared by Managers reporting to the Financial Director on the relevant electronic platforms.
• Compiles meeting packs for meetings Chaired by the Financial Director including but not limited to Information Technology, Finance and Projects Committees.
• Takes minutes at meetings as indicated above.
• Orders stationery for the Financial Director as and when required.
• Completes gift register for the Financial Director.
• Prepares payment requisitions relevant to the Financial Directors office.
• Obtains submissions from reporting departments for Board, Audit, Risk, Social and Ethics for Committee meetings.
• Attends to the updating of the agenda and matters arising items on the Microsoft Teams Boards in preparation for the monthly meetings held with Financial Director and each reporting manager.
• Attends to the updating of the agenda and matters arising items on the Financial Directors MANCO Microsoft Teams Boards.

Relief Duties

• Serves as a personal assistant to the Executive Office as and when required.

Requirements

QUALIFICATIONS

•  A Certificate of Relevant qualifications in Secretarial/ Administration will be required in order to meet the requirements of the role at the highest level of competence.

PREFERRED EXPERIENCE

• A minimum of 4-5 years’ experience as a Secretary / Personal Assistant
• Previous working experience in a Banking/ Corporate environment would be advantageous.