New Jobs at iStore

• We are looking for tech savvy, retail inclined individuals with great communication skills to join our team. 
• Our  iStore Sales Consultant is responsible to  maximise the sales opportunity in the iStore. 
• You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences. 
• We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.  
• This role is ideal for someone that would need a little flexibility and not a full time role at current.  You will be in a flexible position where you will only be required to work 138 hours per month.  

If you thrive on teamwork and great customer service. This position might just be for you.

• Do you have a minimum of a Matric certificate?
• Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
• Are you passionate about our products and have some experience? 

go to method of application »

• We are looking for tech savvy, retail inclined individuals with great communication skills to join our team. 
• Our  iStore Sales Consultant is responsible to  maximise the sales opportunity in the iStore. 
• You will be ensuring that all customers receive hands-on experience with the latest Apple technology & services. You will proactively approach and engage with customers to understand their needs, present complete solutions and create memorable experiences. 
• We will give you all the knowledge and tools around all our iStore products for you to be successful in the role.  
• This role is ideal for someone that would need a little flexibility and not a full time role at current.  You will be in a flexible position where you will only be required to work 138 hours per month.  

If you thrive on teamwork and great customer service. This position might just be for you.

• Do you have a minimum of a Matric certificate?
• Some Sales Experience, preferably in retail or alternatively product knowledge would be an advantage?
• Are you passionate about our products and have some experience? 

go to method of application »

Responsibilities:

• Provide support, assistance and resolution in line with the iStore trading hours
• Achievement of targets
• Adherence to contact centre processes and procedures
• Handle complaints, answer queries and provide support and general information
• Be fully conversant with the Core Group's client care and client satisfaction policies and service level undertakings
• Display a passion for client service, client satisfaction and commitment to meeting and meeting and exceeding client expectations 
• Exhibit excellent interpersonal skills and ability to communicate effectively and efficiently with both clients and co-workers in challenging situations i.e. irate clients, conflict resolution, etc.
• Technical support: Resolving technical issues telephonically and possibly researching technical issues
• Status queries: Assist customers with queries on all repairs in progress
• Call logging all incoming telephonic requests
• Customer service

 Requirements:

• Matric Certificate
• South African ID
• At least 1 year of experience in a Call Centre

Key Attributes:

• Professional
• Friendly
• Confident
• Empathetic
• Good verbal and written skill
• Good Telephone etiquette

go to method of application »

Responsibilities:

Customer Engagement:

• Engage and build positive relationships with customers to understand their needs and requirements.
• Provide exceptional customer service by offering product knowledge, advice, and assistance.
• Demonstrate a thorough understanding of various products, features, and benefits to effectively answer customer queries and make recommendations.
• Serve as the primary point of contact for customers to ensure a seamless sales experience.
• Maintain regular follow-up and communication with customers to nurture ongoing relationships.

Sales Management:

• Achieve sales targets through effective lead generation, prospecting, and conversion strategies.
• Develop and implement sales techniques to increase customer interest and drive sales growth.
• Collaborate with the sales team to identify potential sales opportunities, market trends, and customer needs.
• Conduct product demonstrations and presentations to potential customers.
• Prepare and present sales proposals, negotiate terms, and close deals.
• Monitor and track sales activities, customer interactions, and market feedback for reporting purposes.

 Product Expertise:

• Continuously acquire and update product knowledge, including features, benefits, and competitor offerings.
• Conduct regular research on market trends, customer preferences, and competitor activities to provide accurate and up-to-date information to customers.
• Identify opportunities to enhance existing products or suggest new product ideas based on customer feedback and changing market demands.
• Actively participate in product trainings and ensure mastery of technical knowledge.

Requirements:

Education and Experience:

• Bachelor's degree in business, marketing, or a related field is preferred.
• Proven experience in sales or relevant customer-facing roles.
• Familiarity with the sales process and techniques.

Skills and Abilities:

• Excellent communication and interpersonal skills.
• Strong negotiation and persuasion abilities.
• Customer-oriented approach with a passion for providing exceptional service.
• Able to understand and fulfill customer needs by recommending appropriate solutions.
• Ability to work independently and as part of a team.
• Proficient in using CRM and other sales software/tools.
• Good organizational and time management skills.
• Self-motivated with a results-driven attitude.
• Adaptability to changes and ability to thrive in a dynamic environment.