Sales Consultant, Retail - iStore Cresta at iStore

Responsibilities:

Customer Engagement:

• Engage and build positive relationships with customers to understand their needs and requirements.
• Provide exceptional customer service by offering product knowledge, advice, and assistance.
• Demonstrate a thorough understanding of various products, features, and benefits to effectively answer customer queries and make recommendations.
• Serve as the primary point of contact for customers to ensure a seamless sales experience.
• Maintain regular follow-up and communication with customers to nurture ongoing relationships.

Sales Management:

• Achieve sales targets through effective lead generation, prospecting, and conversion strategies.
• Develop and implement sales techniques to increase customer interest and drive sales growth.
• Collaborate with the sales team to identify potential sales opportunities, market trends, and customer needs.
• Conduct product demonstrations and presentations to potential customers.
• Prepare and present sales proposals, negotiate terms, and close deals.
• Monitor and track sales activities, customer interactions, and market feedback for reporting purposes.

 Product Expertise:

• Continuously acquire and update product knowledge, including features, benefits, and competitor offerings.
• Conduct regular research on market trends, customer preferences, and competitor activities to provide accurate and up-to-date information to customers.
• Identify opportunities to enhance existing products or suggest new product ideas based on customer feedback and changing market demands.
• Actively participate in product trainings and ensure mastery of technical knowledge.

Requirements:

Education and Experience:

• Bachelor's degree in business, marketing, or a related field is preferred.
• Proven experience in sales or relevant customer-facing roles.
• Familiarity with the sales process and techniques.

Skills and Abilities:

• Excellent communication and interpersonal skills.
• Strong negotiation and persuasion abilities.
• Customer-oriented approach with a passion for providing exceptional service.
• Able to understand and fulfill customer needs by recommending appropriate solutions.
• Ability to work independently and as part of a team.
• Proficient in using CRM and other sales software/tools.
• Good organizational and time management skills.
• Self-motivated with a results-driven attitude.
• Adaptability to changes and ability to thrive in a dynamic environment.