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Imagine a world where people live healthier, more enhanced and protected lives… A world in which each organisation is a powerful influencer and responsible corporate citizen, committed to being a force for social good. As a leading innovator in healthcare, wellness, insurance, investments, financial and life planning, Discovery works ceaselessly to...
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Job Purpose
- This role is part of the Internal Audit team that provides assurance for the Bank in terms of the “three lines of defense model.” This requires working closely with other assurance providers to develop and implement a combined assurance framework that supports the delivery of an integrated and efficient audit service to the business.
- Discovery Bank has an extensive innovation programme in place to ensure that the world’s first behavioural Bank continues to deliver innovative solutions to our customers. As Innovation is a core value at Discovery, the Internal Audit team is innovating how audits are planned, executed and reported. The internal Auditor role will work together with the Bank’s internal audit team to provide continuous assurance over the Data, cyber security, audit automation and bank auditing streams.
Areas of responsibility may include but are not limited to:
- Actively contribute to the achievement of the internal audit strategy
- Maintain internal audit methodology and procedures
- Innovative thinking in the design of audit procedures and the use of technology in the execution of those audit procedures
- Perform internal audit fieldwork and conduct audits in line with Global IIA standards
- Assist with the planning of internal audit work programmes
- Identify risks within the business
- Recommend improvements to systems and controls
- Communicate with stakeholders and IA team on any issues or findings
- Assist in preparing reports to highlight issues and gaps identified in audits
- Ensure all audit documentation are prepared and support the findings and opinions provided
- Facilitate knowledge and information sharing between staff members and other departments
- Maintain quality standards across all audits
- Effective and efficient management of daily operational activities
- Managing the activities and outputs of a junior analyst/s
- Coordinate the activities of the subject matter experts when they are included on an audit engagement
Personal Attributes and Skills
- Be a team player
- Strong stakeholder management
- Strong written and verbal communication skills
- Be Client Focused
- Delivering Excellence
- Strong influencing and negotiating skills
- Ability to manage conflict
- Works well under pressure
- Ability to navigate complexity and ambiguity
- Strong analytical and investigative skills
Education and Experience
- Bachelor’s degree in mathematics, Statistics, Finance, Accounting, Computer Science, Engineering and other Quantitative subjects
- Minimum 3 years’ Internal Audit or related assurance experience
- Proficiency in Excel
- Technology savvy
- Stakeholder management experience
- Financial services (retail banking) preferred
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Job Purpose
- This role is part of the Internal Audit team that provides assurance for the Bank in terms of the “three lines of defence model.” This requires working closely with other assurance providers to develop and implement a combined assurance framework that supports the delivery of an integrated and efficient audit service to the business.
- Discovery Bank has an extensive innovation programme in place to ensure that the world’s first behavioural Bank continues to deliver innovative solutions to our customers. As Innovation is a core value at Discovery, the Internal Audit team is innovating how audits are planned, executed and reported. The internal Auditor role will work together with the Bank’s internal audit team to provide continuous assurance over the Data, cyber security, audit automation and bank auditing streams.
Areas of responsibility may include but are not limited to
- Maintain internal audit methodology and procedures
- Perform internal audit fieldwork and conduct audits in line with IIA standards
- Assist with the planning of internal audit work programmes
- Identify risks within the business
- Recommend improvements to systems and controls
- Communicate with stakeholders and IA team on any issues or findings
- Assist in preparing reports to highlight issues and gaps identified in audits
- Ensure all audit documentation are prepared and support the findings and opinions provided
- Facilitate knowledge and information sharing between staff members and other departments
- Maintain quality standards across all audits
- Effective and efficient management of daily operational activities
Personal Attributes and Skills
- Be a team player
- Strong stakeholder management
- Strong written and verbal communication skills
- Strong problem solving and decision making
- Be Client Focused
- Delivering Excellence
- Professional manner
- Strong influencing and negotiating skills
- Ability to manage conflict
- Attention to detail
- Works well under pressure
- Ability to navigate complexity and ambiguity
- Highly developed investigative skills
- Strong analytical skills
Education and Experience
- Bachelor’s degree in Mathematics, Statistics, Finance, Accounting, Computer Science, Engineering and other Quantitative subjects.
- Proficiency in Excel
- Technology savvy
- Client Engagement/ Stakeholder management experience
- Financial services (retail banking) experience advantageous
Competencies:
- Innovative thinker: ability to bring new thinking to planning and conducting audits especially the use of emerging technologies in the audit discipline
- Analytical Thinking Ability: ability to split a task or problem into its component parts and use these in a logical and systematic manner to reveal all the implications of the consequences of situations
- Communication Skills: able to communicate clearly both verbally and in writing.
- Relationships: building relationships with auditees, audit committees and external auditors.
- Conceptual Thinking Ability: ability to integrate the components of a task or contract in order to obtain a holistic view.
- Reporting Skills: ability to consolidate information and extract the necessary relevant information. Report writing and report presentation.
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Key Purpose
- The candidate will form part of the Vitality SA actuarial team responsible for analytical analysis and modelling of the Vitality programme in order to answer key business questions, inform the business strategy, ensure the business remains financially stable and exposure to key risks are understood. A unique focus area of this role is deep analysis at the intersection of actuarial and behavioural science spheres in order to understand and drive member engagement and wellness across Vitality.
Areas of responsibility may include but not limited to:
- Develop actuarial or statistical models to aid in strategic business decision-making
- Short- and long-term behavioural and financial projections (including pricing and testing of new initiatives)
- Extracting and analysing large datasets to yield rich insights and communicating the results to a wide variety of stakeholders including the Vitality SA Executive Committee
- Identify and understand key business and data trends, assess the impact and identify possible courses of action to mitigate / capitalize on these opportunities
- Conduct ad-hoc investigations and analyses including quantifying the financial and business impact of strategic projects, oftentimes working with executive decision-makers to craft and execute key strategic projects
- Compilation of reports and presentations for the Vitality Exco, Vitality Board, Actuarial Committee, Discovery Board and Group Exco
- Develop and leverage key working relationships with various stakeholders across the business to support the objectives of the organization
- Mentor, support and train junior analysts
Competencies
- Strong analytical skills with the ability to collect, organize, analyse, and disseminate information simply and effectively
- Strong ability to work with, analyse and communicate findings from data (top-down verbal and written communication)
- A passion for delivering high caliber results with a sense of urgency and bias for action
- Excellent time-management skills with the ability to prioritize deliverables and manage stakeholder expectations
- Well-versed in the ability to disaggregate issues and solve problems
- Comfortable adapting and responding to change, especially pivoting focus and priorities as business needs change
- Strong ability in dealing with unstructured problems and complex environments
- Excellent attention to detail
- Excellent written and verbal communication skills, with the ability to communicate to a wide variety of stakeholders
- Great people skills and situational awareness
- Ability to cope with business pressures and setbacks
- Ability to think with a commercial and growth mindset
- Good sense of materiality coupled with the ability to keep matters in perspective
Education and Experience
- Strong Matric results, with Higher Grade Mathematics
- Bachelor’s degree in actuarial science (post-graduate qualifications being advantageous)
- Close to (1 to 2 exams away) or recently academically qualified as a fellow actuary
- 2 to 4 years’ relevant work experience
- Advanced proficiency in SQL, MS Office Suite (PowerBI and Python coding skills advantageous)
- Advanced experience in data handling, actuarial modelling and lateral problem-solving skills
Behavioural Competencies
- Highly analytical and logical thinking style
- Critical thinking, able to interrogate and assimilate information in a meaningful way
- Curious and eager to know “why”
- Creative when necessary and innovative in problem-solving approaches
- An ability to communicate technical complexity to a non-technical audience
- A sharp focus on delivering high caliber results and exceeding stakeholder expectations
- Interest in leveraging the analytical power of large datasets intersecting with the Behavioural Science domain
- Comfortable with change and a fast-paced work environment
- Passionate about mentoring and molding more junior team members
- Keen to pursue a career outside of a traditional actuarial environment whilst still applying actuarial and statistical principles in a non-traditional way
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Key Purpose
- The Privacy Associate will: assist the Global Privacy Manager in all aspects of the data privacy lifecycle; maintain and review all data privacy related documents; create and draft presentations, letters, outlines, papers and other documents; oversee the organization of documents and data in electronic databases; perform research; support data privacy compliance efforts; and be involved in other projects as may arise from time to time. Possibly opportunity to travel to the U
Areas of responsibility may include but not limited to
- Assisting the Global Privacy Manager to drive the maturing of data privacy governance framework to manage data use in compliance with relevant national legislation, certifications, and industry standards whether in the US, South Africa, EU or other jurisdictions.
- Responsible for coordinating and conducting data privacy impact assessments and data privacy audits.
- Responsible for reviewing of Data Processing Agreements and related agreements, in relation to service providers and clients.
- Responsible for conducting reviews of any service providers that will process personal data.
- Providing support in relation to any external audits or certifications.
- Responsible for supporting the completion of the privacy and related sections of RFPs.
- Assist with developing and delivering privacy and AI training.
- Responsible for updates to privacy notices and consents.
- Assisting the Global Privacy Manager with ensuring that Vitality’s systems and procedures comply with all relevant data privacy and protection law, regulation, and policy (including in relation to the retention and destruction of data).
- Assisting with data protection queries received from across the business.
- Performing responsible, specialized and confidential assignments and research on privacy and AI topics.
- Work closely with internal clients.
- Managing Privacy software.
Personal Attributes and Skills
Behavioral Skills
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
- Communicates effectively
Education and Experience
Required:
- Bachelor or Laws
- Hold at least one Data Protection and/or Privacy certification such as: CIPP/E; CIPP/M; CIPT
Experience:
- Minimum of 3 years’ experience within an internal compliance, legal, audit and/or risk function, with recent experience in data privacy and security compliance
- Exposure to the NIST Privacy Framework and/or ISO27001 would be advantageous.
- Experience with the GDPR/ HIPAA/ CCPA.
- Prior experience with OneTrust and ServiceNow would be advantageous.
Knowledge:
- Strong knowledge of data privacy and data protection regulation, and a good understanding of other major privacy frameworks and evolving legislation worldwide
- Working knowledge of information technology and data management systems
- Experience of working in a large, global organization
- Knowledge of PC applications, including MS Office
- Excellent writing and presentation skills
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Key Purpose
- Discovery is offering a great opportunity to join its fully serviced in-house digital marketing team. We are looking for a passionate, creative and hardworking digital advertising specialist that lives, eats and breathes targeted online campaigns and soaks up the latest in industry best practices and trends. The successful individual will be a digital advertising all-rounder with experience in search, programmatic and social channels. To ensure success as a digital advertising specialist, you should have in-depth knowledge of digital marketing techniques, excellent interpersonal skills, attention to detail, be able to lead a team, be creative and innovative and be able to work to strict deadlines and within allocated budget.
Areas of responsibility may include but not limited to:
- Execute effective digital marketing strategies across channels; make sure campaigns are optimised regularly for best results.
- Monitor campaign performance against target on a daily basis, ensuring the direct sales teams are receiving the required number of leads.
- Troubleshoot where campaigns are not performing against target and propose corrective actions.
- Monitor campaign budgets and ensure we stay within budget.
- Produce reports as required with key metrics and detailed analysis and insights.
- Present KPIs, recommendations and insights at manco meetings.
- Collaborate with brand, actuaries and other internal stakeholders to deliver on marketing objectives.
- Stay on top of digital advertising trends, skills, platform changes and best practices and implement new learnings where required.
- Train, manage and guide junior staff members.
- Maintain good relationships with external parties like Google and Meta account managers as well as any other providers we work with.
Competencies
- Experience in performance marketing.
- Experience in media buying.
- Experience in financial services.
- Deep understanding of digital analytics and the ability to translate it into actions to meet ROI objectives.
- Ability to draft performance reports.
- Ability to present reports and findings to key stakeholders.
- Demonstrated understanding and use of Google Ads, Meta Ads, Microsoft Ads, DV360, LinkedIn, X, YouTube Ads, Facebook/Instagram Ads, TikTok Ads, etc.
- Strong communication skills for dealing with clients, internal teams and external stakeholders.
- Problem-solving skills to interrogate when campaigns are not performing and provide insights and suggestions.
Education and Experience
- Tertiary qualification (marketing/communication) required.
- Previous digital advertising experience required (5 years minimum).
- Financial services experience (advantages).
- Google Ads, Facebook Blueprint, Google Analytics certification (advantageous).
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Key Purpose
- Responsible for Data Archiving administration for O365 Mail, OneDrive, Project Server/Online, SharePoint Server/Online and SQL/Online support, monitoring and administration management systems, including documentation of standards, business requirements, operational guidelines, access controls, backup and recovery. Troubleshooting and resolving incidents and complex problems related to this environment.
Areas of responsibility may include but not limited to
- Ensuring Archiving infrastructure and retention standards are maintained for business serviceability
- Resolving incident / request assigned to team within the specified SLA
- Investigating, troubleshooting and resolving of archiving data recovery issues
- Logging of Changes, representing at Change management forum and implementing
- Minor version upgrades of archiving software and hardware code
- Regular patch management and commissioning of new archiving clients
- Drafting and maintaining of standard operating procedures (SOP’s) for the Archiving environment
- Exporting, uploading and compiling of license capacity reports
Technical skills
- Change Management. Release Management.
- Veritas Enterprise Vault Administration
- Project Administration
- MS Cluster technologies
- Governance & Compliance
- Product & Integration Support
- Active Directory & Azure AD
- Familiar with business organization and services.
- Accuracy
- Time Management
- Prioritization
- Technical report writing
Education and Experience
Essential:
- Matric
- Veritas Enterprise Vault certification
- Cloud Archiving Technologies certification
- 3 years working experience in an IT environment
- 2+ years Data Archiving support
- 2+ years Microsoft infrastructure support
Advantageous:
- MCSA – SharePoint Administration – Knowledgeable
- MCP O365/ Archiving - advantageous
- Microsoft 365 Certification - advantageous
- Any archiving tools would be beneficial eg EV, Mimecast
- Sound Understanding of Veritas Enterprise Vault
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Job Description
Key Outputs / Job Responsibilities may include but are not limited to:
- Managing the Regulatory Profile of the business, engaging with the executive management team on any incidents (breaches and exposures) relating to its regulatory obligations.
- Providing guidance to the business and executive management to ensure that business objectives is aligned to the Regulatory Framework and Exposure profile of the business.
- Advise management on implementing and maintaining an appropriate compliance framework which meets the compliance-related objectives of the business.
- Continuously monitor the Compliance Exposure on the Regulatory Frameworks applicable to the business and amending the level of exposure as required.
- Provide training and awareness campaigns on regulatory requirements and legislation.
- Ensure implementation of policies and frameworks which meets the compliance-related objectives of the organisation.
- Build, develop and maintain strong cross-functional relationships with the key internal and external stakeholders relevant to the functional area and / or area of specialisation to assess and anticipate emerging risk areas across the business units.
- Advising the business on suitable control frameworks to implement regulatory obligations.
- Providing insights into business processes, procedures and systems.
- Keep abreast of regulatory developments and changes in the financial services industry, with particular focus on FAIS and all subordinated legislation.
- Establish appropriate mechanisms to ensure effective oversight to:
- coordinate and drive compliance across the businesses and assist management to implement or review compliance structures that will encourage a compliance culture.
- monitor and enforce effective control, governance and compliance standards.
- engage with business on any incidents and exposures and ensuring that these are dealt with in line with regulatory requirements.
- ensure policies, standards and frameworks are appropriate for the business.
- support the implementation of appropriate monitoring of compliance with regulatory requirements.
- provide comprehensive reports and feedback to senior management and committees.
Managing regulatory changes:
- analyse changes and evaluate the impact on business and communicate to business. providing guidance and support to business on the implementation of new and amended regulatory requirements. ensure timeous implementation of new and amended regulatory requirements. engage with business to draft comments on proposed legislation and amendments to Regulation.
- Managing a team of compliance professionals:
- Ensure that team delivers professional, high-quality outputs in all aspects of their roles.
- Set objectives to improve overall performance.
- Ensuring strict adherence to compliance standards and methodology.
- Prepare business and workplans.
Job / Role Requirements
Work Experience
Required
- 4 years’ experience in large corporate environment in management, including staff management, implementation and maintenance of processes and procedures.
Education / Qualifications / Accreditations with Professional Body
Required
- Relevant tertiary education
Preferred (would be advantageous)
- Post-graduate qualification in Compliance Management
- Professional Registration (would be advantageous)
- Registered Compliance Officer with the FSC
Technical Skills or Knowledge
- Gained through formal / informal education or experience and involves the application of techniques or methodologies. Define the level of skill required for the role
Required
Skills
- *Level: Basic, Intermediate, Advanced, Expert
- Experience and skills to manage a professional team.
- Detailed knowledge of South African legislation and regulations and be able to interpret and apply legislation.
- Problem solving skills and conflict-management of situations in a constructive and professional manner.
- Ability to make rational judgements from the available information and analysis and provide considered and consistent advice.
- Strong communication, reporting and presentation skills.
- Ability to work as a team, understand the impact of decisions and be confident enough to raise concerns within the team and to executive management.
- Strong research ability and attention to detail.
- Strong listening, organisational and communication skills.
- Strong leadership and teamwork qualities, including but not limited to guiding and motivating of team members to achieve a common goal, setting of objectives for the team and helping them to develop and be productive.
- Foster a positive work environment that promotes employee satisfaction and retention.
- Detailed and technical expertise in the operation and governance requirements of FSPs.
- Develop an effective network with business representatives and to build the necessary trust relationship with business representatives, such as executive members and senior management.
- Writes in a well-structured and logical way – must have ability to write and review compliance policies and draft compliance guidance notes and reports with detail required to inform the business of regulatory requirements and potential impacts.
- Able to work well under pressure.
- Efficient time management skills, including quick turnaround time on quality work.
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Key Purpose
- This team is responsible for the Discovery member application published to the Play Store. They work with other Discovery business units to deliver innovative solutions to all members.
- Within the Digital Channels system area, the Android developer will work on the Discovery application together with Product Owners from various business units, Business Analysts, UX/UI designers & Content Teams, System Architect, and managers to understand the overall business need and the requirements, design the system solution using various approaches and technologies, implement the designed solution in the system with high quality source code.
- Android developers will support the projects throughout the project lifecycle, including requirements, design, implementation, release, and post release support.
- Android developers in the Digital Channels area must be able to technically support and maintain the deployed applications on dev, test and production environments.
Areas of responsibility may include but not limited to
The senior Android developer must have a competent understanding of:
- The system development life cycle and can explain the Android developer role in each stage
- The defined system development tools, processes and workflows
- The distinction between business, functional and non-functional requirements and how to implement them
- The importance of delivering high quality source code and how to achieve it
- The technologies used and the systems components structure
- The domain and business terminologies and link them back to system implementations
The senior Android developer should be able to demonstrate that they can:
- Develop, test, and maintain the deployed application software with high quality
- Collaborate with product managers and designers to ensure a successful, high-quality product and great user experience
- Analyse, maintain and enhance existing application and troubleshoot issues with efficiency.
- Perform accurate development estimation
- Produce technical specifications and designs. Participate in new business development through ideation, prototype development, and project estimates
- Research new techniques, tools, and best practices and share that knowledge with the team and community
- Maintain high standards
- Analytical and problem solving skills
- Self-starter who takes ownership, is accountable, and is able to work under minimum supervision
- Excellent written and verbal communication skills
- Can help with quality assurance and provide comments
- Within 6 months of being in the position, an Android developer should be able to demonstrate strong domain knowledge and technologies in relation to the environment that they work in.
Personal Attributes and Skills
Behavioral Skills
- Stress Management
- Time management and prioritization
- Creativeness
- Learning orientation
- Negotiation skills
- Innovation
- Clean code thinking
Technical Skills
- Project Management
- Business Writing Skills
- Presentation and Facilitation Skills
- Solution Architecture
- Process Mapping
- Entity Diagram mapping
- Software testing pack design, functional testing
Education and Experience
Minimum
- 3+ Year IT related Degree or Diploma (BSc/BTech or similar)
- 4+ years’ experience developing Android applications
- Have worked on multiple published apps in the Play Store
Advantageous
- 4+ years of hands-on experience developing native apps for Android
- Deep understanding of REST, JSON, HTTP and related mobile networking frameworks
- Unit testing and mocking frameworks.
- Knowledge of OO design principles and development patterns
- Experience with agile development methodologies
- Experience with automated testing tools and techniques
- Experience in Kotlin beneficial
- Experience with GIT
- Have worked on at least 1 app published in the Play Store
Methodologies
- Waterfall and Agile
- Knowledge of OO design principles and development patterns
Tools
- SoapUI (SOAP) / REST client (JSON)
- Android Studio
- Atlassian tool suite (Jira, Confluence)
Processes
- ITIL (Incident, Release, Problem Management)
Technologies
- J2EE, Sprint Boot
- Android, Java, Kotlin
- WebLogic, Apache
- UML
- XML, JSON
- SOAP and REST Web Service Development
Other
- Software architecture
- JAD sessions
- Data modelling techniques
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Job Purpose
- The Team Leader Coach assists a high performing team of Bankers and manages monthly targets within SLA and sets a quality standard. The incumbent also facilitates and drives projects from initiation to completion as well as initiates and innovative solutions to gain efficiency.
Key outcomes may include but are not limited to:
- Leads, coaches and supervises a specialised client service team.
- Provides updates reports to management.
- Presents new enhancements at forums.
- Networks and builds relationships.
- Delivers results and meets customers’ expectations.
- Facilitates team outputs and delivery ensuring the highest standard of delivery.
- Coordinates projects for team and business and leads project meetings when required.
- Drives operational deliveries and maintains efficiencies within the team.
Special Conditions
- Shift work may be required
Work Experience
- At least 3 - 5 years working experience in a call centre environment
- Including 2-3 years experience in Banking
- 2-3 years Management experience as an advantag
Education
Technical Skills or Knowledg
- Knowledge of Discovery Bank systems and the servicing
- Advanced level of Microsoft Office
- High level command of English language
- Advanced writing skills
- Detail orientated (organized and systematic)
- Persuasion skills
- Ability to prioritize
- Deadline driven
- Ability to be assertive in difficult situations
- Resilient
- Time management and planning
- Able to work under pressure
- Stress management
- Strong Project Management skills
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Key Purpose:
- This position requires the successful candidate to work in Specialized Oncology workflow pools and secondary to work in other Oncology workflow pools, to ensure that all clinical cases are reviewed, and relevant decisions made.
Key Outputs:
The successful applicant will be responsible for but not limited to the following job functions:
- To work in the Specialized Oncology workflow pools
- To work in other Oncology workflow pools when the need arises.
- To make concise clinical decisions according to the Oncology guidelines and processes
- Preparing of cases, case presentation, Loading member remarks and clinical exceptions. Communication regarding decision to relevant parties.
- Knowledge of claims, coding and assisting in getting payment resolution
- Request and review ICD /procedure codes, photographs, motivation letters and further supporting documentation as required
- Knowledge of Prescribed Minimum benefit in order to resolve related queries.
- Escalating cases/queries that cannot be resolved to Medical Advisors
- Telephonic and written communication with doctors, providers, members (inbound/outbound)
- Understanding of IQS and compliancy in ensuring IQS objectives are met
- Knowledge of claims, coding and assisting in getting payment resolutions
Competencies:
The successful candidate must demonstrate the following competencies:
Role Specific Behaviours
- Ensures accountability.
- Action oriented
- Manages ambiguity.
- Attracts top talent.
- Business insight
- Collaborates
- Communicates effectively.
- Manages complexity.
- Manages conflict.
- Courage
- Customer focus
- Decision quality
- Develops talent
- Values differences
- Directs work.
- Drives engagement
- Financial acumen
- Global perspective
- Cultivates innovation.
- Interpersonal savvy
- Builds networks.
- Nimble learning
- Organizational savvy
- Persuades
- Plans and aligns.
- Being resilient
- Resourcefulness
- Drives results
- Demonstrates self-awareness.
- Self-development
- Situational adaptability
- Balances stakeholders
- Strategic mindset
- Builds effective teams.
- Tech savvy
- Instils trust.
- Drives vision and purpose
- Optimizes work processes
Education and Experience:
The following requirements are essential:
- Matric
- Relevant Clinical Qualification: Registered Nurse or Enrolled Nurse
- Relevant, 2 years clinical experience
- Valid professional registration with SANC
- 2 years Oncology Senior Case management experience
Personal Attributes or Competency Profile
The Discovery Person
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
Key Purpose:
- This position requires the successful candidate to work in Specialized Oncology workflow pools and secondary to work in other Oncology workflow pools, to ensure that all clinical cases are reviewed, and relevant decisions made.
Key Outputs:
The successful applicant will be responsible for but not limited to the following job functions:
- To work in the Specialized Oncology workflow pools
- To work in other Oncology workflow pools when the need arises.
- To make concise clinical decisions according to the Oncology guidelines and processes
- Preparing of cases, case presentation, Loading member remarks and clinical exceptions. Communication regarding decision to relevant parties.
- Knowledge of claims, coding and assisting in getting payment resolution
- Request and review ICD /procedure codes, photographs, motivation letters and further supporting documentation as required
- Knowledge of Prescribed Minimum benefit in order to resolve related queries.
- Escalating cases/queries that cannot be resolved to Medical Advisors
- Telephonic and written communication with doctors, providers, members (inbound/outbound)
- Understanding of IQS and compliancy in ensuring IQS objectives are met
- Knowledge of claims, coding and assisting in getting payment resolutions
Competencies:
The successful candidate must demonstrate the following competencies:
Role Specific Behaviours
- Ensures accountability.
- Action oriented
- Manages ambiguity.
- Attracts top talent.
- Business insight
- Collaborates
- Communicates effectively.
- Manages complexity.
- Manages conflict.
- Courage
- Customer focus
- Decision quality
- Develops talent
- Values differences
- Directs work.
- Drives engagement
- Financial acumen
- Global perspective
- Cultivates innovation.
- Interpersonal savvy
- Builds networks.
- Nimble learning
- Organizational savvy
- Persuades
- Plans and aligns.
- Being resilient
- Resourcefulness
- Drives results
- Demonstrates self-awareness.
- Self-development
- Situational adaptability
- Balances stakeholders
- Strategic mindset
- Builds effective teams.
- Tech savvy
- Instils trust.
- Drives vision and purpose
- Optimizes work processes
Education and Experience:
The following requirements are essential:
- Matric
- Relevant Clinical Qualification: Registered Nurse or Enrolled Nurse
- Relevant, 2 years clinical experience
- Valid professional registration with SANC
- 2 years Oncology Senior Case management experience
Personal Attributes or Competency Profile
The Discovery Person
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
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Key Purpose
- The Learning and Development Specialist manages the delivery of strategic projects and learning programmes across the Group Information Services business unit, contributing to the achievement of strategic objectives and business requirements. It includes the design, execution, monitoring, controlling and closure of training solutions and contribution to the definition of the GIS people development strategy.
Areas of responsibility may include but not limited to
- Define a clear and achievable people development strategy focusing technical skills development to drive talent attraction and retention.
- Design and delivery of a learning and development approach across GIS that will ensure that strategic objectives and business requirements are met. Incorporate people, process, finance, and technology components in the training approach.
- Contributing to the development of an overall GIS Learning and Development framework that is agile and future fit.
- Working with internal and external partners and other business units to ensure alignment with Group strategy and process.
- Effectively communicating to various stakeholders across levels, within the BU and across Group.
- Managing, coordinating, and aligning L&D initiatives across GIS and provide input to the scope, objectives, and approach of these initiatives.
- Understanding the GIS skills landscape including current skills, future skills required and skills gaps and developing approaches to address these.
- Communication of progress and regular, insightful reporting to management and project stakeholders.
- Identify and manage gaps in learning and development strategy, business requirements and stakeholder expectations.
- Develop a means to objectively measure the effectiveness of training programmes in the development of the required skills to ensure these achieve the desired outcomes.
- In collaboration with Leadership, track and enable the development of key EE talent, aligned to the GIS Transformation goals.
Experience
Required:
- 5 – 7 years’ experience in learning design and delivery of learning solutions in a corporate environment.
Advantageous:
- Minimum 5 years’ experience in learning development design, delivery, and management in a technology / systems environment.
Personal Attributes
- Interpersonal skills - Ability to build relationships with people from all different backgrounds and at different job levels.
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
Education
Required:
- A tertiary education (preferably a degree or Diploma).
Advantageous:
- A formal Project Management Diploma / Training course is preferential.
- HR, Education, Training and Development qualification
- Occupationally Directed Education Training and Development Practices
Technical Skills
Required:
- A sound knowledge of learning design, development and delivery
- Sound knowledge and understanding of systems and business environment.
- A sound understanding of learning programme management and delivery.
- Ability to grasp concepts of a technical nature quickly, with a sound understanding of the underlying business environment.
- Ability to multi-task, managing several programmes and projects concurrently.
- The ability to understand the big picture and strategic objectives, displaying organisational sensitivity.
- The ability to take ownership and display high levels of responsibility and initiative.
- Excellent communication skills, both formal and informal.
- Ability to manage people, with strong interpersonal and relationship building skills.
- Excellent facilitation and presentation skills.
- Ability to gather and analyse data for insights and continuous improvement.
- Project Management. SDLC, Agile and Waterfall methodologies
- MS Office, Office Suite, MS Project, and Enterprise
Advantageous:
Personal Attributes
- Values Driven
- Optimistic
- Learns on the Fly
- Resilient
- Instils Trust
- People Savvy
- Drives Results
- Problem Solver
Method of Application
Use the link(s) below to apply on company website.
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