New Jobs at Mango5

Key Responsibilities:

After the completion of a comprehensive training period offered by Mango5, successful candidates are expected to possess the following skills:

• Review resumes and give constructive feedback via 10–15-minute video reviews
• Guide job seekers in writing accomplishment-based bullet points and incorporating job-specific keywords
• Make notes for job seekers as needed
• Submit videos for QA review and make any necessary corrections
• Tailoring reviews to address client concerns and meet target position requisitions

Desired Skills:

• Strong command of language and vocabulary.
• Clear and concise writing.
• Excellent grammar and spelling.
• Detail-oriented.
• Innovative and creative.
• Proficient in research and verbal content review.
• Adaptable writing for diverse client needs.
• Keen ability to analyse and synthesise complex information.

Requirements:

• Matric or NQF Level 4 equivalent (required) 
• A formal qualification in Linguistics, English, Journalism, or a related field (Advantageous)
• 1 + years of working experience in a professional writing and editing environment (desired)
• Experience with resume writing and formatting (Advantageous)
• Experience with keyword identification/SEO optimisation (highly advantageous)
• Aptitude to accurately review and edit documents
• Proficiency with Google Docs
• Experience with quality assurance processes (highly advantageous)
• Previous experience in Target-Driven Environments

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Key Responsibilities:

• Team Leadership: Lead and manage a team of German-speaking CSRs, providing direction, guidance, and support.
• Daily Operations: Oversee day-to-day workflows to ensure seamless operations and high-quality service delivery.
• Performance Management: Conduct regular performance evaluations, providing constructive feedback to help team members grow and improve.
• Escalation Resolution: Address and resolve customer escalations promptly, ensuring effective and timely solutions.
• Collaboration: Work closely with other departments to streamline processes, enhance customer service, and ensure smooth workflow across teams.
• Target Monitoring: Track and update performance metrics, ensuring team targets are consistently met or exceeded.

Requirements:

• Language Skills: Fluent in both German and English.
• Experience: Prior experience in a customer service leadership or supervisory role, preferably in a call center environment.

Skills:

• Strong leadership and communication skills.
• Ability to manage escalated customer issues with professionalism and empathy.
• Excellent organizational and problem-solving abilities.
• Strong focus on driving team success and achieving performance metrics.

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What You'll Do:  

• Your role will dial both cold and warm leads. We require an individual who is self-motivated and does not give up easily a real negotiator, and a true Sales Guru!  

Requirements

Required Qualifications and Skills: 

• Matric
• An exceptional negotiator 
• Neutral Accent  
• Fluency in the English Language 
• Min 1 Year Experience Working in a Sales Environment (non-negotiable) 
• Min 1 year Experience working in a Customer Service Environment (non-negotiable)
• Experience working in a KPA/target-driven environment 
• Computer literate with good data-capturing capabilities 
• Clear Criminal record