New Jobs at MiWay Insurance Limited

What will you do?

• We are looking for a very strong candidate to join our Broker Client Services team. You need to be passionate about people, display professionalism in dealing with clients and Brokers.
• You will be attending to incoming queries either telephonic or via email from both Brokers and Broker Clients and doing underwriting if requested by the client or broker client.

Minimum Qualification Required

• Regulatory Exam (RE 5)
• Matric / NQF 4
• Full FAIS Credits

Minimum Experience

• Minimum 3 years Inbound call centre and broker experience. 
• Minimum 3 years short term insurance in our industry. 

Deliverables include, but will not be limited to

Sales & Revenue Generation

• New Policy Sales – Building rapport with, and assisting brokers with quotes, and underwriting policies.
• Lead Conversion – Effectively follow up on leads, qualify prospects, and close deals.
• Upselling & Cross-Selling – Offer additional coverage or bundled policies to maximize customer value. 
• Meeting & Exceeding Sales Targets – Achieve individual and teamsales quotas and KPIs.  

Customer Engagement

• Needs Analysis – Assess customer needs to recommend suitable insurance solutions.
• Follow-Ups & Callbacks – Proactively follow up with potential brokers/customers who have expressed interest. 
• Handling Objections – Overcome objections and concerns to close policies effectively.

Compliance & Accuracy

• Regulatory Adherence – Ensure sales processes comply with insurance industry regulations and company policies.
• Quality Assurance – Maintain high call quality and adhere to call scripts and sales guidelines.

Competencies Required

• Self-disciplined 
• Self-motivated 
• Problem solving skills and solution oriented 
• Presentable 
• Attention to detail with Active listening skills 
• Able to work flexible hours 
• Broker/Customer focused 
• Results oriented
• Bilingual/Multilingual

Knowledge and Skills

• Customer Service
• Team Support
• Administration
• Quality, compliance and accreditation

DEADLINE TO APPLY: 16 July 2026

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What will you do?

• The MIS Lead Architect is the primary visionary and guardian of the data ecosystem. You will spearhead the design and optimization of our end-to-end data architecture.
• The goal is to ensure the data used for company-wide reporting is accurate, accessible, and structured for maximum performance, providing a stable and standardized foundation upon which our Business Intelligence and reporting is built.

What will make you successful in this role?

Qualification Required  

• Bachelor’s Degree or appropriate certificate in Computer Science, Information systems, Data  engineering, or a related quantitative field.  

Minimum Experience  

• Minimum of 7 years in data warehousing and business intelligence  
• Leadership experience: Relevant experience in management, team lead, or senior supervisory capacity is advantageous  
• Industry expertise: Demonstrable experience working within the Short-Term Insurance or broader   
• Financial Services industry is advantageous.  

Deliverables

• The MIS Lead Architect will be the key player in supporting the architectural redesign of MiWay’s data ecosystem and enable a cloud ready ecosystem for future integration.

Key deliverables include:  

• Architecture roadmap: Design, document and support the implementation of a scalable architecture for standardised, clean and accurate data to be used by the BI & Actuarial teams. 
• Data modeling: Create and maintain complex ETL/ELT pipelines and dimensional models (Star/Snowflake schemas) that simplify insurance reporting.  
• Performance tuning: Ongoing optimization of SQL queries, indexing, and storage procedures to ensure optimal reporting latency.  
• Governance & security: Implementation of rigorous data security protocols and lineage tracking to comply with MiWay’s data governance standards.  
• Vendor management: Research, evaluation and recommendation of middleware, integration tools, and cloud service providers.

Competencies Required

• Legacy Systems: Understanding of on-premise architecture (Oracle/SQL Server) and how to extract data from core insurance systems (e.g., TIA).  
• Advanced user and developer proficiency with BI technologies, particularly Microsoft Power BI. Familiarity with the Microsoft ecosystem (e.g., PowerApps) is beneficial. 
• In-depth understanding of database management systems, Online Analytical Processing (OLAP), and  the ETL (Extract, Transform, Load) framework.  
• Strong knowledge of SQL queries, SQL Server Reporting Services (SSRS) for structured report delivery, and SQL Server Integration Services (SSIS) for data movement and transformation.

Deadline to apply: 15 July 2026