New Jobs at Nedbank

Job Purpose

• We are looking for a Credit Risk Officer to provide client service by applying sound credit risk management principles in our early collections space through management of a dedicated portfolio/region thereby enabling Nedbank to reduce the Private Wealth impairment charge in line with the business strategy.

Key Deliverables

• Daily contact with clients and bankers to remediate portfolio across all client portfolio of accounts.
• Implementing the collections strategies by effectively communicating with clients/bankers and negotiate repayment plans across all client portfolio of accounts and escalating to legal when necessary.

Job Responsibilities

• Manage default accounts timeously by obtaining acceptable repayment arrangements or handover portfolio to Legal collections.
• Ensure clean audit in area of responsibility by enforcing adherence to bank policies, process and procedures and industry regulations.
• Implement sound credit risk management by providing advice on specialized credit risk matters to CRM’s and Credit managers
• Ensure efficient work ethic and achievement of business unit strategies & goals by proposing innovative ideas to enhance Business processes that facilitate customer experience.
• Provide feedback daily/weekly/ monthly
• Build and maintain effective working relationships by attending regular staff meetings and team building sessions.
• Build strong relationships with CRM’s and Credit manager’s by providing upskilling advice on credit processes, policies, and documentation.
• Sharing knowledge with all stakeholders.
• Manage own efficiency by drafting and implementing team's strategies.
• Enhance processes by constantly seeking innovative improvements to the credit systems.
• Adapt to changes in Legislation by enforcing the compliance to the changes.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Successfully completed NQF Level 6 or Higher in a Finance or Credit-related field

Minimum Experience Level

• Minimum 1 years' experience in a Credit role in a Banking environment 
• Minimum 2 years' experience collecting Arrears or Excess accounts.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Business terms and definitions
• Business writing
• Cluster specific operations
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Relevant software and systems knowledge

Behavioural Competencies

• Adaptability
• Communication
• Collaborating
• Customer Focus
• Decision Making
• Managing Work

Deadline:26th June,2025

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We are looking for a dynamic and well-spoken Client Service Consultant to join the team in Cape Town. The core purpose of this role is to build engagement, trust and long-lasting relationships with investors and financial planners through the delivery of exceptional service experiences. 

Job Responsibilities

• Provide client services to investors via various communication channels.
• Providing technical support in terms of Collective Investment Schemes and retirement products.
• Adhere to the daily schedule to ensure that targets are met by following the work plan.
• Follow Nedbank processes and values such as honesty; integrity; accountability; respect and pushing beyond boundaries when answering calls and when dealing with internal and external relations.
• Escalate all unresolved queries to management by logging the case on the system.
• Answer 90% of all calls within 60 seconds (90/60) as per Service level Agreements (SLA) Generate lead targets required on a month to month basis by offering products to the clients.
• Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
• Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Understand the nature of the client's query by reiterating the key points raised by the client.
• Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• Experience as a Client Services Consultant within the Asset Management industry.
• Experience with Investments/Pension Funds/Retirement Fund in an Asset Management Business
• A sound technical understanding of Collective Investment Schemes and Retirement product

Technical / Professional Knowledge

• Customer service principles
• Product Knowledge
• Problem solving skills
• Relationship management
• Nedbank security policies and procedures
• Governance, Risk and Controls
• Forex product

Behavioural Competencies

• Building Customer Loyalty
• Earning Trust
• Collaborating
• Managing Work
• Adaptability
• Stress Tolerance
• Continuous Learning

Deadline:30th June,2025

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Job Purpose

• To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.

Job Responsibilities

• Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
• Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
• Improve results by tracking and analysing financial reports against agreed measures.  
• Understand clients business and needs through proactive client relationship management according to portfolio mandate.
• Build relationships with internal stakeholders through communication and networking as determined by client needs.
• Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards,policies and procedures through training and development as required by group complianceframework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• NQF Level 6 or Higher in a Financial or Business-related field essential
• Post-Grad Degree in Financial/Business Management is an advantage

Minimum Experience Level

• 4-5 years' Relationship management experience in the financial sector a must
• 2-3 years’ experience in Business Acquisition essential
• Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantageous
• Valid driver's license and own reliable transport is essential

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process
• Nedbank culture
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication
• Energy
• Building Trusting Relationships
• Managing Work
• Sales Disposition
• Sustaining Customer Satisfaction

Deadline:26th June,2025

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Job Purpose

• To provide proactive professional legal advice and risk management services to internal clients to mitigate asset management legal risk.

Job Responsibilities

• Achieve goals and objectives by understanding and embracing the Nedgroup Investments vision and demonstrate the Nedgroup Investments values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
• Support personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience gained and certifications obtained within specified time frames.
• Maintain knowledge management; and improve team success by sharing knowledge with team and stakeholders.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedgroup Investments Culture building initiatives.
• Achieve key business strategies by participating and supporting corporate social responsibility initiatives.
• Add value to Nedgroup Investments by identifying and recommending opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
• Deliver on risk and compliance related projects by tracking progress and ensuring completion within specified time frames.
• Mitigate risk and minimize losses by identifying risk factors linked to non adherence to project timelines and recommended changes and courses of action.
• Improve business efficiency and minimize compliance risk by conducting gap analysis of business processes; and by scrutinising relevant monthly reports.
• Ensure delivery on projects by planning individual activities according to business needs and monitoring actions.
• Minimize overall business risks by engaging and obtaining stakeholders' view of where risks exists.
• Make an informed recommendation to stakeholders by evaluating identified risks and by conducting observations; analysing data and interviewing relevant parties.
• Foster good relationships and promote business understanding by engaging in effective communication with stakeholders.
• Monitor relevant legislative compliance status by receiving electronic feedback from Business Information Systems and communicating with the branches regarding actions to be taken.
• Ensure full understanding of changes on relevant legislative issues by conducting ad hoc training, presentations and articles.
• Ensure that the recommended actions are taken by participating in external audit process and subsequently follow ups with relevant stakeholders.
• Drafting and vetting of contracts
• Liaising with regulators (eg. fund applications, Sec 65 applications, etc)
• Writing legal articles
• Liaising with financial planners
• Presenting to internal and external stakeholders
• Shaping legal environment through industry bodies
• Implementing changes in legislation
• Knowledge of unit trusts, retirement funds, investment policies and tax-free investments
• Experience with CISCA, PFA, FICA, FATCA, CRS, FAIS and ITA
• Commenting on draft legislation and notices
• Knowledge of CISCA
• Involved in technology development (digital on boarding platforms, etc)
• Capable of using AI to create efficiencies

Essential Qualifications

• Bachelor of Laws (LL.B) Post Graduate Degree

Preferred Certifications

• Postgraduate Diploma in Financial Planning (CFP)

Minimum Experience Level

• 5 - 7 years experience as legal advisor

Technical / Professional Knowledge

• Banking knowledge
• Business Acumen
• Business principles
• Diversity management
• Governance, Risk and Controls
• Legal Risk and practice management
• Nedbank culture and values
• Nedbank vision and strategy
• Regulatory, Legal and Economics Principles
• Research and development
• Stakeholder management
• Business writing skills
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Communication
• Continuous Learning
• Decision Making
• Innovation
• Managing Work
• Technical/Professional Knowledge and Skills

Deadline:25th June,2025

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Job Purpose

• To facilitate and integrate alignment to Nedbank Human Resources processes and practices and provide advice and services to optimise Human Capital within Nedbank CIB by operating as a strategic business partner.

Job Responsibilities

• Align HR objectives with business strategy by participating in business planning and translating strategic goals into actionable HR initiatives.
• Consult and ensure adherence to HR policies, procedures, and labour legislation across the full HR value chain.
• Promote a culture of inclusion and diversity, support transformation goals, and monitor employment equity trends to drive corrective actions.
• Analyse HR related data, culture surveys and feedback from focus groups to identify, manage, and deliver HR projects that address business needs and support transformation and change initiatives.
• Successfully obtain acceptance and buy-in from stakeholders for proposed HR projects and change initiatives that deliver value, long term efficiency, productivity and sustainability to the business.
• Review and enhance HR processes, systems, and work methods to improve efficiency and effectiveness.
• Build strong relationships with internal and external stakeholders to gain buy-in for HR projects, systems, and services.
• Identify people-related risks and integrate risk management into HR practices.
• Continuously develop HR expertise and share knowledge through collaboration, training, and thought leadership.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Honours HR related degree

Preferred Certifications

• SABPP registration preferred, IPM registration preferred

Minimum Experience Level

• 3 - 5 years experience in HR generalist consulting role
• Experience within a CIB environment

Technical / Professional Knowledge

• Business metrics applied to the HR function
• Employee engagement methodologies
• Employment Equity / DTI plans/labour legislation
• Human Resources systems
• Principles of project management
• Remuneracies and procedures
• Company vision antion policies and principles
• Company polid strategy
• Forecasting HR needs
• Job analysis and profiling approaches
• Mediation and conflict management processes to use between managers and employees

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Decision Making
• Facilitating Change
• Resolving Conflict
• Business Acumen
• Technical/Professional Knowledge and Skills

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Job Purpose

• To facilitate the development of future-state architecture and ensures its effective adoption.  Provide and identify operational opportunities, overall direction, guidance and definition of the enterprise architecture that effectively support business strategies.  Advocating and supporting the enterprise's IT strategy, identifying and analysing enterprise business drivers, analysing the current IT environment to detect critical deficiencies, recommends solutions for improvement and develop strategies for aligning IT to the business. Act as a trusted technology advisor to business in realising the business strategy for the relevant discipline.  Responsible for the end-to-end view across both Capabilities and/or Solution Architecture disciplines, ensuring alignment across relevant domains.  Works as an advocate and liaises with Information Services and Technology operational teams and the Enterprise Architects researching technology trends.

Job Responsibilities

• Facilitate priority setting, project selection and integration in the organisation by providing  guiding principles and architecture
• Ensure alignment with emerging Technologies and possible recommendation of new technologies.
• Deliver business tasks according to the level of expertise to meet financial objectives.
• Address client needs through leading  phases of projects or consult to projects and business leaders across a variety of Architecture disciplines
• Build professional relationships lead and influence in all disciplines of architecture
• Build and maintain relationships within the enterprise and within the larger field of speciality.
• Lead the achievement of architecture solutions where an understanding of all disciplines is required.
• Monitor and evaluates competitive offerings that could change the domain landscape, affects multiple domains (portfolio of solutions domains) or the broader organisation
• Identify the business impact of change and risks associated.
• Integrate the change impact into business recommendations and strategic planning.
• Adjust recommendations by considering the impact of new initiatives on market perception
• Enable enterprise wide solutions to integrate well with existing practices by developing mitigating actions and change strategies
• Consider not only the optimising of the system, but also the long term viability of the system.
• Build models around future scenario planning
• Optimising the architectural strategy across various families or portfolios of application or products in the enterprise by taking an enterprise viewpoint
• Effect multiple domains or create new domains, or changes the landscape through developing of  position papers
• Integrate the key principals and issues to build enterprise wide solutions
• Apply disciplines in a variety of projects in relevant solution domains and across multiple business areas.
• Combine multiple perspectives from experience in various roles on multiple developments and architecting projects.
• Considers enterprise wide relevant best practice within the larger financial industry and global economy
• Ensure alignment to newest trends by monitors emerging trends and evaluates their potential impact on the broader organisation (The next big things)
• Deliver on work tasks for which the impact of the work can only be determined 3-5 years later.
• Move the system towards the desired future state through consideration of  future scenarios, the macro environment and an understanding of present operational requirements to
• Identify underlying patterns in vague, ambiguous information.
• Make judgements based on hypotheses, future scenario's or educated guesses.
• Provide advise to  the business across all disciplines.
• Support the achievement of the  business strategy, objectives and values
• Stay abreast of developments in field of expertise 
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.

Qualification/s (NQF level / Diploma / Degree)
Essential (required minimum):

• Bachelor Degree in either Information Systems or Computer Science
• Honours or Masters Degree (or higher) in either Information Systems or Computer Science
• TOGAF Foundation Training
• TOGAF Certification
• Information Technology Architect Certification (ITAC) (Open Group)

Preferred Qualification

• Cloud-related certifications such as AWS Certified Solutions Architect, Google Cloud Certified Architect, or Azure Solutions Architect.

Minimum Experience Level

• 5+ Years experience in developing strategic IT plans/roadmaps
• 10+ Years experience in systems design and development
• 10+ Years experience in Architecture

Advantageous experience (not a disqualifier):

• Understanding waterfall and agile methodologies 
• Skills (Technologies, systems or software knowledge etc.)
• Assertiveness and ability to influence and reason with key stakeholders
• Able to work in a team environment
• Excellent interpersonal skills
• Analytical, Logical, Lateral and Creative Thinking
• Able to integrate disparate concepts into a cohesive whole
• Able to reason at various levels of abstraction 
• Excellent modelling skills across all ICT models
• Good understanding of all levels of ICT infrastructure
• Systems thinking
• Design thinking and facilitation
• Customer Centricity
• Team Diversity
• Mature collaborator with high levels of EQ. 
• Must be able to negotiate strong opinions and viewpoints 

Technical / Professional Knowledge

• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Research methodology
• Decision-making process
• Business writing skills
• Cluster Specific Operational Knowledge
• System Development Life cycle(SDLC)
• Unified Modelling Language (UML)
• Rational design toolset application
• IT Architecture

Behavioural Competencies

• Building Partnerships
• Communication
• Decision Making
• Influencing
• Innovation
• Driving for Results