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Virgin Active was born in 1999. With 45 health clubs in the UK (8,500 employees!) and almost 250 globally, were one of the fastest-growing businesses within the Virgin Group. Were renowned for our outstanding customer service and helping our member be their personal best. Everyones welcome at Virgin Active. Young or old. Fit or unfit. Its all good. We set...
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Your Purpose...
- To maintain a quality product, delivering great classes and member service.
- To ensure that children are kept entertained and active for the duration of their visit to Club-V and are supervised at all times.
- To effectively manage the 2 consecutive hour rule in Club-V Max.
- To effectively manage sales budgets and targets – equal to or greater than 100%.
- To competently know and adhere to all emergency procedures.
- To ensure all operating standards are met and to have knowledge of all operating standards.
- To actively maintain a clean and safe environment according to Health and Safety Standards and Brand Standards.
Your Duties and Responsibilities...
- To ensure that children are kept entertained and active for the duration of their visit and are supervised at all times.
- To ensure the delivery of activities and camps are of a high standard and are well prepared.
- To ensure that participation stats are logged after each class and bookings are completed for holiday camps.
- To ensure that access stats are timeously loaded on LSR.
- To effectively manage sales budgets and targets – equal to or greater than 100%.
- To ensure that sales administration is in place to avoid expiring contracts.
- To proactively sell Club-V Max to prospective members and get referrals from guests, birthday parties and holiday camps.
- To ensure that all relevant member documentation is received and cards are issued with photographs taken.
- To ensure that complaints are dealt with effectively and confident feedback is given within 24 hours.
- To be able to provide examples of planned activities and activity rosters.
- To maintain control of the Club-V Max environment.
- To report any incidents immediately to the MOD/Club-V Manager.
- To control stock within Club-V Max, including toys, arts and crafts, consumables, cleaning aids etc. using the relevant checklists.
Our Minimum Requirements...
We can’t live without…
- A recognized Fitness Qualification
- A Clear Criminal Check
- Up to date First Aid Training
- Up to date in-house Club-V Training
- Up to date Active Play Training
- Presentation skills
- Group programming skills and able to execute a plan
- Ability to conduct group classes for children
- Able to work on Excel, Word and PowerPoint
- Communication and motivational skills
- Coaching and feedback skills
- Affinity for children
- Ability to entertain children
- Able to conduct physical games and activities with confidence
- Able to set-up and manage timetables
- Able to learn and implement new juniors programmes.
go to method of application »
Your Purpose...
- To efficiently manage and design graphics and develop the overall layouts, Refurb packs and production design for club environments and experience branding.
- You collaborate with marketing, sales, and product teams to ensure designs succeed and messages are properly delivered to customers.
Your Duties and Responsibilities...
- Spatial Graphic Designer, execute successful design strategies, outlining how to deliver the project.
- Prepare Visual ID, Refurb, Refresh & External packs.
- Develop new graphics and signage.
- Negotiate scope-of-work, deliverables and Refurb packs.
- Collaborate on new design issues and research projects.
- Acquire signage quote and samples.
- Ensure projects and finished graphics are accurate and precise.
- Manage and maintain record keeping of original artwork files and all projects.
- Project execution of design, assignment and implementation.
- Assist technically internal and external customers.
- Participate in design meetings and provide continual input to optimise.
- Prepare final artwork for production.
- The research and selection of materials with Head of Design.
- Project manage branding installation.
We can’t live without… (Minimum Requirements)
- Design tools - Adobe Creative Suite: In design, Illustrator, Photoshop.
- Design eye - A good understand of floor plan and layout.
- Artistic innovation – design managers introduce artistic innovation into every project they manage, thinking of new ways to create unique designs that have meaningful impacts on customers
- Negotiation skills – working with other teams to implement changes to a product’s design, design managers influence others, leading them to understand why certain design aspects matter more than others
- Deadline management – design
We’d like you to have… (Attributes)
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We’d love you to have… (additional skills)
- AutoCAD, Revit
- Presentation tools (PowerPoint, Keynote)
- Microsoft Office Suite
- Wellness knowledge, to engage and inspire others to take a holistic approach to wellness.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
go to method of application »
Your Purpose...
- Do the best work of your life by enabling experiences that help people live an active life
- This role is responsible for all aspects of the operational and financial performance of the club, including income statements, sales retention, brand standards and people management.
Your Duties and Responsibilities...
Financial Management
- Ensuring that the club operates as a profitable business, ensuring Revenue and EBITDA growth for the club.
- Manage club operating expenses through P&L management.
- Manage according to company standards to reduce risk (salary requirements, Audit reports, etc.)
Facility Management
- Manage Operations and Health &Safety and ensure procedures are followed according to the standards set by the business.
- Manage and oversee maintenance and utilities effectiveness and costs.
- Ensure that the facility provides a holistic wellness experience, through ensuring effective maintenance of the club.
People Management
- Responsible for the recruitment, development, and training of staff.
- Ensure all information is communicated effectively to all club staff.
- Implement and ensure the adherence to required policies, procedures, and systems.
- Implement and ensure affective management of performance across departments.
- Implement and ensure the adherence to required IR policies and procedures.
Service Experience
- Ensure our members experience exceptional service within our facility.
- Implement and sustain a strong member focus.
- Provide solutions to members on queries and complaints in line with the company policy.
- Ensure excellent customer service according to the brand standards.
Competitor Analysis
- Understand how to mitigate competitor risk.
- Conduct regular analysis of the competitor landscape.
- Notify senior management of potential risk.
Our Minimum Requirements...
We can't live without...
- Matric or equivalent NQF level 4 is essential.
- Previous managerial experience at Club General Manager level with a successful track record coupled with strong leadership skills; or must have been the 2IC to a Club General Manager.
- Must have successfully completed the internal Learn to Fly programme.
- Must be financially proficient and have a good financial acumen.
- Must have a business owner approach.
- Must have a solid understanding of the market, with good insight into the competition.
- Must be able to manage multiple priorities.
- Good customer relations and interpersonal skills.
- A solid understanding of People/HR procedures which includes recruitment, people development, people relations, performance management and coaching skills.
- Proven track record working within an ever changing and pressurized environment.
go to method of application »
Your Purpose...
- To make exercise irresistible to your Club-V Max members
- To interact, entertain education and stimulate your Club-V Max members
- To maintain a safe, hygienic and clean environment
- To provide a happy and welcoming environment
- To create a nurturing environment for small toddlers and babies
- To demonstrate great product knowledge and actively promote the offering
- To provide an effective member service and feedback to members
Your Duties and Responsibilities...
- To correctly control and manage electronic access and exit of all Club-V members to the Club-V Max facility.
- To manage all access cards ensuring that they are valid and contain all relevant information.
- To effectively manage the 2 consecutive hour rule.
- To follow the monthly activity roster and theme correctly.
- To ensure that you plan your activities and execute these on an ongoing basis.
- To ensure that you are informed and that you adhere to all emergency procedures in a competent fashion.
- To ensure that you correctly meet all operational standards and requirements and that you understand all of these.
- To maintain control of the Club-V environment.
- To report any incidents immediately to your MOD and/or Club-V Manager.
- To correctly control stock within the Club-V Max facility including toys, arts & crafts, disposables/consumables, cleaning aids, movement equipment, games, puzzles, books etc. using the relevant checklists in the Mntwana Box.
- To ensure that all sleeping and feeding rosters are accurately filed and saved.
Our Minimum Requirements...
We can't live without...
- A Clear Criminal Check
- Up to date First Aid Training
- Up to date in-house Club-V Training
- Up to date Active Play Training
- Affinity for children
- Ability to entertain children
- Able to conduct physical games and activities with confidence
- Able to learn and implement new juniors programmes
We'd like you to have...
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
go to method of application »
Your Purpose...
- The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas. This role is key in engaging our members across all offerings in club as well as online. This role supports the retention of our members through daily interaction and engagement.
Your Duties and Responsibilities...
Conducting Front of House Duties
- Control access into the facility
- Communicate and provide information to staff, members and prospective members
- Deliver on member needs and experiences from entry to exit
- Adhere to operational standards, and administration policies and procedures
Engaging with Members
- Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
- Drive digital engagement with members on our various platforms as our digital offering evolves
- Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
- Retain members
- Build member relations
- Resolve complaints for each member or incident
- Engage members to our fitness initiatives (events) to increase member retention
Delivering the Member Floor Experience
- Promote safe exercise
- Manage member adherence to club rules and standards
- Manage member adherence to safety protocol
- Maintain the cleanliness of the floor
Participating in Ongoing Training & Self-Development
Our Minimum Requirements...
We cannot live without...
- Grade 12 Senior Certificate or NQF Level 4 equivalent
- Successful completion of Reception Academy
- Good understanding and knowledge of digital platforms
- Sound knowledge of Virgin Active exercise experiences
- Comprehensive understanding of the customer journey and the desired customer experience
- Sound knowledge of club rules, operating standards and safety protocol
- Minimum of 12 months experience within a face to face customer facing role
- Proven ability to resolve member questions and queries
- Embody the business values
- People centric
- Passionate about exercise
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Administer First Aid (valid First Aid Level 1 certificate)
- Excellent relationship-building skills
- Problem-solving skills
- Good communication skills
- Ability to resolve conflict
We'd love you to have...
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
go to method of application »
Your Purpose....
- The purpose of this role is to sell to prospects in line with the sales strategy and to support the business goals
- Do the best work of your life by enabling experiences that help people live an active life
- To make exercise irresistible
- To focus on giving members an irresistible experience
Your Duties & Responsibilities…
- To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.
- Be self-disciplined and plan and work independently
- Work flexibly e.g. weekends, early or late hours, as well as Public holidays
- Computer literate – proficient and agile when using Word, Excel, Outlook
- Write emails freely with excellent knowledge of grammar and spelling.
- Understand the market and demographics of a variety of clubs to effectively communicate the key message and campaign to the market
- Develop and build great networks and relationships with potential members & colleagues
- Follow a manual process of tracking potential members.
- Do thorough needs analysis of potential members’ requirements to be able to advise on what the club can offer to meet these needs.
- Perform administrative functions as required for this role.
- Perform additional functions as required from time to time by your line managers such as mystery calls, confirmation calls, and others.
- Responsible for generating leads for future sales.
- Ensure our prospective and existing members receive heartfelt service through every interaction within the sales process.
- Due to the nature of the role, you will be required to work over certain weekends and public holidays to achieve the agreed KPIs and targets set.
- Keep yourself updated on all club-related events, activities, and priorities or programs, this includes member suggestions to provide exceptional service.
- Ensure you are aware of all current and upcoming Sales & Marketing campaigns/strategies
- Attend relevant training courses and meetings which will enable you to carry out your role successfully as well as those which are discussed within Performance Promise conversations.
- Complete monthly sales product training as required
- Maintain a positive, productive working relationship with all Support Office and Club staff.
- Aim always to give the best possible service to members and prospective members. Deal with prospect inquiries, ensuring efficiency and accuracy when handling queries.
- Ensure that you effectively and efficiently resolve prospect inquiries.
- Be accountable for achieving your KPIs monthly.
- Collaborate with your team to achieve the minimum requirement of budget performance
- Set appointments from contacts made using centrally generated leads
- To maximise opportunity and influence all components in booking appointments, managing show ratio, gaining referrals, and converting the inquiries into sales.
- Complete sales over the phone from the contacts made using centrally generated leads as well as leads self-generated.
- Responsible for meeting KPIs monthly which has been predetermined by your line manager.
- You’ll also be responsible for achieving any other targets relating to other areas such as data collection, call quality, Dynamics compliance, and accurate tracking.
- When required you’ll also perform additional tasks including, but not limited to:
- Live chat, Twitter and Facebook, Google Reviews, multi-Channel member administrative requests
We can’t live without…
- Matric or equivalent qualification
- Up to 3 years’ experience as sales or retentions representative or similar sales role
- Proven track record of successfully meeting sales budgets preferably over the phone
- Outstanding negotiation and persuasion skills with the ability to resolve issues and address complaints
- Must be able to converse, read and understand English
- Excellent communication and interpersonal skills
- Must be resilient to handle customer rejection
- The ability to multitask is essential, as the role requires seamlessly switching between multiple systems while assisting customers, as well as frequently transitioning between communication channels, from voice calls to written interactions.
We’d like you to have…
- Adaptability (must be able to adapt to a faced paced, challenging environment)
- Be curious
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
We’d love you to have…
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Wellness knowledge, beyond the health club
- The ability to make quick and bold decisions.
- The ability to be agile.
- The ability to be collaborative.
- High Interpersonal skills (EQ)
What success looks like [Key Performance Indicators (KPIs)]…
- Sales Budget
- Lead completion rate
- Unpaids percentage
- Conversation Rate
- Quality Assurance & Compliance
- Virgin Values
go to method of application »
Your Purpose...
- The purpose of this role is to Inspire people to live active lives and to ensure that the individual and club sales goal is achieved monthly by promoting and marketing Virgin Active as the preferred choice in the fitness industry.
Your Duties and Responsibilities...
- Plan each day and month in advance, to generate new leads, book new appointments, and present to customers with the objective of making sales to successfully reach and exceed a pre-defined sales target.
- Record activity inputs using the tools and systems provided by Virgin Active, in line with timelines and procedures set.
- Abide by the Virgin Active sales processes and systems provided by Virgin Active.
- To maintain up to date, comprehensive knowledge and understanding of VASA products, as well as in comparison to competitors.
- To expand the customer base and strengthen the loyalty of existing customers through service calls to increase sales referrals, and ongoing development of networks and relationships.
- To understand prospective members’ individual interests and requirements, building rapport and matching their interest and needs with our product.
- Close sales by overcoming objections with the support of the Sales Manager and/or Regional Sales Coach.
- Report to the Sales Manager regarding reviews and analyse objectives and planned activities.
- To review and analyse sales data and statistics, to plan effectively for the future with the aim to increase sales and enhance our brand image.
- Participate in sales meetings by sharing best practice, ideas and making recommendations to generate new leads, increase sales, etc.
- Inform the local consumer of Virgin Active through activating unique marketing opportunities local to your club E.g. Attend, arrange, prepare, promotions, health days and corporate / community events as well as in-club events as a Virgin Active brand ambassador.
Our Minimum Requirements...
We can't live without...
- Matric qualification essential.
- Relevant tertiary qualification preferred (Sales and Marketing qualification).
- A minimum 2 years’ experience within the sales industry.
- Promotion and sales skills to sell the Virgin Active product and service effectively.
- Proven track record of sales performance.
- Plan daily activities to maximize results.
- The ability to build and maintain rapport with key customers and identify new opportunities.
- Telephone communication, and listening skills.
- Excellent communication interpersonal and leadership skills essential.
- Must be confident, polite and aware of the general matters taking place in the industry.
- Must be customer centric
- Must be able to analyse the market and use data to penetrate the market effectively.
- Must be financially astute and be able to understand sales budgets. Must have proven experience in calculating sales ratios.
- Understand and adhere to company systems and processes.
- Must have excellent client relationship building skills across all customer demographics.
go to method of application »
Your Purpose...
- The purpose of this role is to Inspire people to live active lives and to ensure that the individual and club sales goal is achieved monthly by promoting and marketing Virgin Active as the preferred choice in the fitness industry.
Your Duties and Responsibilities...
- Plan each day and month in advance, to generate new leads, book new appointments, and present to customers with the objective of making sales to successfully reach and exceed a pre-defined sales target.
- Record activity inputs using the tools and systems provided by Virgin Active, in line with timelines and procedures set.
- Abide by the Virgin Active sales processes and systems provided by Virgin Active.
- To maintain up to date, comprehensive knowledge and understanding of VASA products, as well as in comparison to competitors.
- To expand the customer base and strengthen the loyalty of existing customers through service calls to increase sales referrals, and ongoing development of networks and relationships.
- To understand prospective members’ individual interests and requirements, building rapport and matching their interest and needs with our product.
- Close sales by overcoming objections with the support of the Sales Manager and/or Regional Sales Coach.
- Report to the Sales Manager regarding reviews and analyse objectives and planned activities.
- To review and analyse sales data and statistics, to plan effectively for the future with the aim to increase sales and enhance our brand image.
- Participate in sales meetings by sharing best practice, ideas and making recommendations to generate new leads, increase sales, etc.
- Inform the local consumer of Virgin Active through activating unique marketing opportunities local to your club E.g. Attend, arrange, prepare, promotions, health days and corporate / community events as well as in-club events as a Virgin Active brand ambassador.
Our Minimum Requirements...
We can't live without...
- Matric qualification essential.
- Relevant tertiary qualification preferred (Sales and Marketing qualification).
- A minimum 2 years’ experience within the sales industry.
- Promotion and sales skills to sell the Virgin Active product and service effectively.
- Proven track record of sales performance.
- Plan daily activities to maximize results.
- The ability to build and maintain rapport with key customers and identify new opportunities.
- Telephone communication, and listening skills.
- Excellent communication interpersonal and leadership skills essential.
- Must be confident, polite and aware of the general matters taking place in the industry.
- Must be customer centric
- Must be able to analyse the market and use data to penetrate the market effectively.
- Must be financially astute and be able to understand sales budgets. Must have proven experience in calculating sales ratios.
- Understand and adhere to company systems and processes.
- Must have excellent client relationship building skills across all customer demographics.
go to method of application »
Your Purpose...
- The Service Ambassador is responsible for providing exceptional in-club member experiences using the available tools and platforms across areas such as our service/reception area, exercise floor, studios, swimming facilities and extended lounge areas. This role is key in engaging our members across all offerings in club as well as online.
- This role supports the retention of our members through daily interaction and engagement.
Your Duties and Responsibilities...
Conducting Front of House Duties
- Control access into the facility
- Communicate and provide information to staff, members and prospective members
- Deliver on member needs and experiences from entry to exit
- Adhere to operational standards, and administration policies and procedures
Engaging with Members
- Deliver excellent customer service (experiences) throughout the club to achieve NPS and member sentiment score targets
- Drive digital engagement with members on our various platforms as our digital offering evolves
- Expose members to online or digital exercise offerings that are personalised / tailored to meet individual member needs
- Retain members
- Build member relations
- Resolve complaints for each member or incident
- Engage members to our fitness initiatives (events) to increase member retention
Delivering the Member Floor Experience
- Promote safe exercise
- Manage member adherence to club rules and standards
- Manage member adherence to safety protocol
- Maintain the cleanliness of the floor
Participating in Ongoing Training & Self-Development
Our Minimum Requirements...
We cannot live without...
- Grade 12 Senior Certificate or NQF Level 4 equivalent
- Successful completion of Reception Academy
- Good understanding and knowledge of digital platforms
- Sound knowledge of Virgin Active exercise experiences
- Comprehensive understanding of the customer journey and the desired customer experience
- Sound knowledge of club rules, operating standards and safety protocol
- Minimum of 12 months experience within a face to face customer facing role
- Proven ability to resolve member questions and queries
- Embody the business values
- People centric
- Passionate about exercise
We’d like you to have…
- Adaptability (must be able to adapt to a fast paced, changing environment)
- Be curious (must be willing to succeed, seek opportunities to learn and grow)
- Have a winning mentality (must be willing to go over and above to achieve success)
- Must be motivated to achieve success.
- A commitment to making a difference in people’s lives.
- A Growth mindset
- The ability to work independently.
- Trustworthiness (must always act in doing the right thing)
- A drive to create moments of magic for our members.
- The ability to make decisions and take ownership and responsibility for the decision.
- Action orientation
- Administer First Aid (valid First Aid Level 1 certificate)
- Excellent relationship-building skills
- Problem-solving skills
- Good communication skills
- Ability to resolve conflict
Method of Application
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