New Jobs at Vox Telecom

The Role – Keep Our Finances on Track!

• As a Credit Controller, you will be at the heart of our financial operations, ensuring timely payments and maintaining excellent client relationships.
• Your expertise will help safeguard the company’s cash flow while keeping customers engaged and on track with their commitments.

What You’ll Be Doing:

• Daily management of debts and collections – effective, systematic and prompt follow up of outstanding debt
• Debtor account reconciliations – rectifying of previously mishandled accounts, identify misallocated payments
• Convert cash paying accounts to debit order thereby improving cash flow
• Attend to all customer queries – internal staff & external clients by providing accurate advice on billing queries
• Submit credit requests to Collections/Credit Control Manager for approval
• Report to management on outstanding issues and inform them early of potential debtors’ problems

Who You Are:

• Excellent communication skills (Verbal and written)
• Good telephone etiquette (Assertive, yet diplomatic)
• Strong negotiation skills
• Highly organized
• Excellent problem-solving ability
• Strong time-management skills
• Must be deadline driven
• Ability to work as part of the team
• Must be stress tolerant
• Computer literate

What’s in It for You?

• Competitive Salary & Bonuses – Your hard work deserves great rewards!
• Career Growth Opportunities – Take your finance career to the next level.
• Supportive & Collaborative Team – Work alongside industry experts in a positive environment.
• Market related package
• Ongoing Training & Development – Stay ahead with professional growth programs.

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The Role – Be the Catalyst for Business Expansion!

• As a Channel Manager, you will be responsible for identifying, developing, and managing a network of partners and resellers to drive sales and market penetration.
• You will play a critical role in shaping our go-to-market strategy and ensuring that our partners succeed.

What You’ll Be Doing:

• Ensure there is a relationship forged with every level that play a role in the decision making at the customer site
• Identify any possible threats, competitors and consultant influences that may cause the customer to cancel
• To consistently meet set net of churn growth targets
• Constantly monitor of renewal dates, overflow, quarterly project plan and analysis industry trends, debtors and technical (helpdesk) interaction and involvement to maintain customer service
• Utilize and incorporate competencies of the services of the “Product Specialist” & “Product Managers” to ensure that the companies required budgets are met
• Foster an atmosphere of self-study with regards to trends in the telecommunications market to ensure that the company is viewed as a leader in the Telecommunications industry. 

Who You Are:

• An experienced ISP and or Telco sales professional with a strong background in channel management or business development
• A strategic thinker with excellent problem-solving and decision-making skills.
• A skilled communicator and negotiator who can build and maintain high-value partnerships.
• Goal-oriented, proactive, and highly motivated to exceed targets.

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The Role – Be the Driving Force Behind Our Clients' Success!

• As an Account Manager, you will be the key link between our company and our clients, ensuring their needs are met while driving revenue growth. You will nurture existing relationships, identify new opportunities, and provide top-tier service to our valued customers.

What You’ll Be Doing:

• Client Satisfaction and Retention: Cultivate trust and strong partnerships with clients to encourage repeat business and long-lasting relationships.
• Efficient Sales Operations: Ensure accurate processing of quotes, orders, and invoices, contributing to operational excellence.
• Revenue Growth: Support sales initiatives to meet or exceed revenue targets by managing accounts proactively and identifying upselling opportunities
• Identifying Opportunities: Spot potential for upselling and cross-selling to maximize client value
• Tracking Performance: Analyse client needs, monitor key metrics, and provide insightful reports.
• Collaborating for Success: Work closely with sales, marketing, and customer service teams
• Solving Challenges: Act as the first point of contact for clients, addressing concerns and ensuring satisfaction

Who You Are:

• A customer-focused professional with experience in account management or sales.
• Bachelor’s degree in Business, Marketing, Sales, or a related field preferred.
• 3-5+ years in sales, account management, or business development, preferably in the communications sector.
• Proficiency in CRM tools and Microsoft Office Suite, understanding of the communications sector, strong communication and negotiation skills, excellent organizational and problem-solving abilities, and adept at managing multiple tasks simultaneously.
• A strong communicator and negotiator with a passion for relationship-building.
• Goal-driven, proactive, and always looking for growth opportunities.