New Positions at Accor Hotel

Job Description

• The primary role of the Payroll & Benefits Officer will be to manage all the payroll functions including processing monthly payroll, administering the benefits program, as well as the compensation program. This is a very hands-on position which forms part of the Talent & Culture Team.

Duties & Responsibilities 

• Receives payroll information and will be responsible for accurate input of data into Company Payroll System.
• Partner with Talent and Culture department in aligning and streamlining the payroll and benefits system.
• Capture the monthly timesheet hours into the payroll system.
• Capture Commissions and Gratuities into the payroll system.
• Capture any adhoc payroll inputs and submissions, including deductions.
• Capture all leave according to company policies and procedures.
• Process Maternity leave remuneration in terms of the maternity leave contract.
• Audit payroll balance sheets, YTD earnings, etc
• Ensure the processing of new hires, temporary workers, transfers, promotions and terminations is accurate and timely
• Completes appropriate changes to employees direct deposits, Tax changes and benefits
• Manage regular preparation of relevant management reports, including weekly, monthly, quarterly and year-end reports (gross payroll, hours worked, leave accrual, tax deductions, benefit deductions, etc )
• Submit South African Revenue Services returns and relevant documentation to the Department of Labour in connection with payroll and benefits.
• Critically review and analyze current payroll, benefits and tax procedures in order to recommend and implement changes leading to best-practice operations.
• Ensure systems are set-up and updated to reflect our current employee base, including wages, benefits, sick and leave time in line with contracts.
• Balances Monthly Payroll and distributes reports and Employee Pay slips.
• Manages all the Employee Benefits, i.e., Medical Aid, Retirement Fund, Disability, Retirement Plans and Death Claims (Initial Processing and handing over the tracking of the process to T&C).
• Assists Talent and Culture with Salary Programs; ensuring equitable and consistent application of compensation policies and guidelines taking into consideration Salary and Remuneration Benchmarks.
• Administration of compensation programs, reviewing changes in salaries for conformance to policy; identify and analyze compensation problems and recommend solutions.
• Conduct Off-Boarding of employees, including cancelation/transfer of Medical Aid, Provident Fund and ensure that the Sage system is updated accordingly.
• Documents and maintains administrative procedures for compensation, benefits and payroll process.
• Conduct onboarding paperwork with all new joiners
• Assisting with issuing of staff uniform
• Assist the Talent & Culture with any staff welfare initiatives

Qualifications

• Appropriate Payroll and/or HR Diploma.
• Proficient in current payroll systems such as Payspace and/or other related system.
• 3-7 years of related benefits and payroll management experience, knowledge of employee benefits laws and statutory requirements.
• Proficient knowledge of PC software including Microsoft office, internet.
• Ability to work independently and within a team environment
• Ability to maintain strict adherence to confidentiality requirements
• Proficiencies in South African Employee benefits products including Retirement Benefits and Medical Health Benefit

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Job Description

Scope of Position:

• Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts, is as important as turning moments into memories for our guests. The standards and values you model as Assistant Housekeeping- and Training Manager, will inspire your team – not only to ensure exceptional guest rooms, public areas, and heart of the house areas, but also to grow their careers with Fairmont.

Responsibilities:

• Taking leadership responsibilities in the absence of Executive Housekeeper- and Assistant Housekeeping Manager.
• Consistently offer professional, friendly, and engaging service.
• Manage the quality and standards of rooms and public areas.
• Responsible to manage the quality of skills per staff member.
• Manage the housekeeping department’s training requirements.
• Responsible to do the HSK induction for all new staff and trainees.
• Assist Talent & Culture with Induction Talks
• Supervise the day-to-day operation of the department to ensure service standards are followed and maintained.
• Ensure all standard changes are communicated effectively throughout the department.
• Ensure your availability for the need of your expertise in other departments.
• Ensure Training manuals are up to date and easily accessible.
• Ensure that all daily reports are given to room attendants and standards and quality are briefed.
• Ensure that room quality checks are done daily.
• Ensure that staff quality checks are done daily.
• Motivate good relationships amongst employees.
• Ensure that the grooming of staff is maintained.
• All delegated tasks must be completed effectively.
• Ensure that staff have the correct equipment and chemicals to do the job effectively.
• Ensure all trainees have an induction HSK schedule.
• Ensure that all staff coming for HSK induction are groomed in the essence of HSK.
• Ensure minimal knowledge of several committees (Forums) of the company.
• Effectively implement roadshow for new products when required.
• Ensure that CG training calendar is adhered to by Admin PA and PA Supervisor. 
• To ensure effectiveness in training timelines.
• To ensure the room’s quality is maintained.
• Monitor labour costs while ensuring effective scheduling and department productivity.
• Address guest concerns and react quickly; logging and notifying proper departments as required.
• Manage the departmental budget in responsible manner.
• Ensure effective communication, including coaching and performance management.
• Act as the department trainer ensuring that all employees are trained and follow LQA standards consistently.
• Works with the Executive Housekeeper on all remodelling and renovation projects.  Carries out his/her specific decorating program and is responsible for keeping the design intact.
• Attend regularly scheduled departmental meetings.
• Follow departmental policies and procedures.
• Follow all safety and sanitation policies.
• Participate in the Duty Manager program.
• Provide excellent service ensuring the smooth running in operations.
• Be proactive in all HSK outlets training needs.
• Have effective communication with other departments.
• Ensure that the department adheres to LHW/Mystery guests standards etc.

Qualifications

• Grade 12 or equivalent.
• A Hospitality Management qualification is a strong recommendation.
• Experience in Housekeeping, hospitality.
• 5 Years Training and Leadership Position.
• Proficiency in English (Verbal, Written, Reading).
• Superior Customer Service Above average problem-solving skills.
• Be able to communicate at all levels of the organization.
• Well-developed supervisory skills.
• Leadership Pipeline
• Coaching
• Teaching
• Butler Training

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Job Description

• As the Spa Manager, you will be responsible for overseeing all aspects of our spa operations, ensuring exceptional guest experiences, and driving business growth.
• Develop and implement strategic plans to achieve short-term and long-term spa goals
• Lead and inspire a team of spa professionals, including therapists and receptionists
• Ensure the delivery of world-class, personalized guest experiences aligned with our brand standards
• Manage daily spa operations, including scheduling, inventory control, and financial performance
• Collaborate with the marketing team to develop and execute effective spa promotions and packages
• Drive retail sales through product knowledge and upselling techniques
• Conduct regular performance reviews and provide feedback to enhance team skills and service delivery
• Implement and maintain quality control measures for all spa treatments and services
• Stay updated on industry trends and incorporate innovative practices to keep the spa competitive
• Ensure compliance with local health and safety regulations, as well as company policies and procedures
• Analyze financial data and prepare reports to optimize spa performance and profitability
• Foster a positive and collaborative work environment that promotes team growth and satisfaction.
• Ensure Spa staff are trained on a regular basis 

Qualifications

• At least 2 years of experience as a Spa Manager within a successful lifestyle luxury brand.
• Knowledge of spa products, treatments, and wellness trends.
• Experience working in a 5 star Spa is advantageous, but your passion and skills are what matter most.
• Strong leadership and communication skills, with the ability to inspire and manage a diverse team.
• Strong interpersonal and problem solving abilities
• Serviced oriented with an eye for details
• Proficiency in English
• Flexible and able to embrace and respond to change effectively
• Ability to focus attention on guest needs, remaining calm and