Spa Manager at Accor Hotel

Job Description

• As the Spa Manager, you will be responsible for overseeing all aspects of our spa operations, ensuring exceptional guest experiences, and driving business growth.
• Develop and implement strategic plans to achieve short-term and long-term spa goals
• Lead and inspire a team of spa professionals, including therapists and receptionists
• Ensure the delivery of world-class, personalized guest experiences aligned with our brand standards
• Manage daily spa operations, including scheduling, inventory control, and financial performance
• Collaborate with the marketing team to develop and execute effective spa promotions and packages
• Drive retail sales through product knowledge and upselling techniques
• Conduct regular performance reviews and provide feedback to enhance team skills and service delivery
• Implement and maintain quality control measures for all spa treatments and services
• Stay updated on industry trends and incorporate innovative practices to keep the spa competitive
• Ensure compliance with local health and safety regulations, as well as company policies and procedures
• Analyze financial data and prepare reports to optimize spa performance and profitability
• Foster a positive and collaborative work environment that promotes team growth and satisfaction.
• Ensure Spa staff are trained on a regular basis 

Qualifications

• At least 2 years of experience as a Spa Manager within a successful lifestyle luxury brand.
• Knowledge of spa products, treatments, and wellness trends.
• Experience working in a 5 star Spa is advantageous, but your passion and skills are what matter most.
• Strong leadership and communication skills, with the ability to inspire and manage a diverse team.
• Strong interpersonal and problem solving abilities
• Serviced oriented with an eye for details
• Proficiency in English
• Flexible and able to embrace and respond to change effectively
• Ability to focus attention on guest needs, remaining calm and