New Roles at Bidvest Facilities Management

ROLE PURPOSE

To achieve a level of competency for PPM (Preventative Passive Maintenance) and be able to service the Vodacom sites as per specification from the customer.
To achieve a level of competency for CPM (Corrective Passive Maintenance) and be able to service the Vodacom sites as per specification from the customer.
To achieve a level of competency for Vandalism and Restoration and be able to service the Vodacom sites as per specification from the customer.
To achieve a level of competency for RF (Radio Frequency) and be able to service the Vodacom sites as per specification from the customer.
To achieve a level of competency for RAN (Radio Access Networks) and be able to service the Vodacom sites as per specification from the customer.
To achieve a level of competency for TX (Transmission that includes Microwave, Optical Fibers, and other forms of transmission) and be able to service the Vodacom sites as per specification from the customer.
To achieve a level of competency for Generator Deploying, recovery and refueling in order to service the Vodacom sites as per specification from the customer.
To achieve a level of competencies in the following areas as covered by the SOW 2.21 as Electrical Qualifications as Electrician (26D), or section 28 and Wireman’s License as an Installation Electrician.
To achieve a level of competencies in the following areas as covered by the SOW 2.21 not limited to Electrical Qualifications such as Air-Conditioning and free cooling system training.
To achieve a level of competencies in the following area as covered by the SOW 2.21 to be able to do Fall Arrest and rescue, Rope Access training and including rope rigging for lifting of equipment.
To achieve a level of competencies in the following area as covered by the SOW 2.21 Site alarm Installations and commissioning also including rectifiers and transmission equipment.
To achieve a level of competencies in the following area as covered by the SOW 2.21 such as E1 (Ethernet), Microwave and optical fibers installation and commissioning. To be confident and skilled in all Vodacom vendor equipment and solutions currently built in the Vodacom frame.
To achieve a level of competencies in the following areas as covered by the SOW 2.21 but not limited to Arc and CO2 Welding.


MAIN OUTPUTS

• Maintain the Client's sites as specified by the Customer- according to schedule 2.21 Scope of Work and any instructions/standards provided
• Support the Technician to Meet the daily/weekly/monthly Target per County as required
• Assistant must ensure Tools, Vehicles, Test Equipment, Laptops, Cellphones are looked after and checked for condition and ensure all of these are safe for use and maintained on a register
• Assistant must ensure he/she complies and support the Technician adhere to the Health and Safety requirements of Bidvest FM and the client’s requirement as applicable on the site
• To ensure and support the Technician in all access procedures as well as work status updates are done in accordance with the agreed procedures and processes
• Support Technician to reduce the OOS (Out of Service) to within the service Level Agreement
• Support Technician to meet the Network Availability Target per County as set down by the Customer
• Ensure that all relevant alarms are cleared before leaving a site visit
• Ensure that all tasks are updated, as required on the provided tools and systems
• Ensure that all required activities are completed, as per the scope of work, either on an “A”, “B”, “C” or Adhoc service. Ensure that all required pictures are taken according to guidelines and submitted, as per the scope of work for the relevant services being performed
• Ensure that all site procedures are always followed as specified by the client
• The assistant will follow and support the technician to the relevant service procedures as per the scope of work. Adhere to Quality assurance and control, as indicated in the scope of work, report back on any deviations during a site service, SSF (Sub Standard Form) to be also submitted as required for the service type performed
• Assist with site access, duties on site and when required other technicians
• Adhering to instructions given by Technician
• Support Technician to ensure that allocated sites are alarm free as defined from time to time

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE
The Applicant must meet the following requirements:

• Matric/Grade 12
• N3-6 Engineering Studies (Electrical)
• Wireman’s License - 3 Phase 
• Electrical Trade Test
• Valid Code 08 EB Driver’s License
• 3-5 Years’ Experience in the Telecommunications Environment

TECHNICAL CORE COMPETENCIES

• Maintenance skills as per SOW
• Prism skills as per requirement
• Electrical skills and accreditation-Installation Electrician
• RF Skills- Inhouse training and competencies
• Rope access level 1,2 and training
• WHO (Working on Heights) Fall Arrest and Rescue
• Medicals as per H&S requirements
• HIRA (Fire & Fist aid)
• ASP experience on Maintenance
• Arc and O2 Welding
• IMS (Integrated Management System)
• Advanced Electrical Skills- Red seal
• Communication and Leadership Skills
• Advance Driving skills
• 4x4 Advance Driving
• HIRA (Fire & Fist aid)
• WOH (Working on Heights)- rescue
• Advanced- medicals First aid level 1 to 3
• Refrigeration Trade Test preparation and training
• Microwave and Transmission training as per vendors
• Generator Deployment competency
• FMS- Field Management System

FUNDAMENTAL COMPETENCIES

• Passionate
• Decisiveness
• Flexibility
• Team Performance Driven
• Customer/Client Focus
• Quick Reaction
• Self-Driven

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ROLE PURPOSE

• Maintaining the Site Maintenance on Clients sites as per the required Scope of Work as specified by the Customer. Drive planned preventative, corrective and emergency maintenance on all non-network infrastructure such as Air-Conditioning, Electrical plant and general infrastructure to give effect to the business maintenance strategy and client service standards. Providing technical support to County Managers, Portfolio Managers/Junior Portfolio Managers

MAIN OUTPUTS

• Maintain the Clients sites as specified by the Customer- according to schedule 2.21 Scope of Work and any instructions/standards provided
• Meet the daily/weekly/monthly Target per County as required
• PPM Technician must ensure Tools, Vehicles, Test Equipment, Laptops, Cellphones are looked after and checked for condition and ensure all of these are safe for use and maintained on a register
• PPM Technician must ensure he/she complies with and adhere to the Health and Safety requirements of Bidvest FM and the client’s requirement as applicable on the site
• To ensure that all access procedures as well as work status updates are done in accordance with the agreed procedures and processes.
• Ensure that all relevant alarms are cleared before leaving a site visit
• Ensure that all tasks are updated, as required on the provided tools and systems
• Ensure that all required activities are completed, as per the scope of work, either on an “A”, “B”, “C” or Adhoc service. Ensure that all required pictures are taken according to guidelines and submitted, as per the scope of work for the relevant services being performed
• Ensure that all site procedures are always followed as specified by the client
• The PPM technician will follow the relevant service procedures as per the scope of work. Adhere to Quality assurance and control, as indicated in the scope of work, report back on any deviations during a site service, SSF (Sub Standard Form) to be also submitted as required for the service type performed
• Assist his assistant with site access, duties on site and when required other technicians
• Ensure that your e-mail address and company phone is operational at all times
• The PPM technician will always answer his phone when on duty and return calls as soon as possible when not on duty

QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE
The Applicant must meet the following requirements:

• Matric/Grade 12
• National Diploma in Electrical – Electrical qualifications will be beneficial
• Electrical Trade Test
• Qualified electrician, accredited electrician (Wireman’s license), master electrician (It is important that the person must be qualified to work and be accredited as a three-phase electrician and not only single phase)
• Valid Code 08 EB Driver’s License (4 x 4 and advanced driving will be beneficial)
• 3-5 Years PPM Experience in the Telecommunications Environment.

TECHNICAL / CORE COMPETENCIES:

• Maintenance skills
• Prism skills
• Electrical skills
• RF Skills(portion)
• Driving skills
• WHO (Working on Heights)
• HIRA (Fire & Fist aid)
• ASP experience on Maintenance
• Advanced Electrical Skills
• Communication and Leadership Skills
• Advance Driving skills
• 4x4 Advance Driving
• HIRA (Fire & Fist aid)
• WOH (Working on Heights)- rescue
• Advanced- medicals
• IMS (Integrated Management System)
• Microsoft Windows
• SAP Plant Maintenance Modules
• Microsoft Word
• Risk Assessment
• First Aid Level 1
• Microsoft Outlook
• Microsoft Excel
• Basic Fire Fighting
• Advanced Driving

FUNDAMENTAL COMPETENCIES

• Trustworthy
• Team Leader
• Passionate
• Manage the Vehicle
• Self-Driven
• Manage Tools
• Detailed
• Manage the Assistant

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Administration functions (Including but not limited to):

• Receive and answer all calls landing on the Bidvest FM Telephony system pertaining to the project within the specified SLA.
• Log and Dispatch generators into the field accordingly to the priority and impact. The Dispatcher is to use good judgment unless otherwise instructed by the Client facing supervisory Team or internal.
• Coordinate with the Field Force to ensure resources are scheduled effectively to the various disciplines within the field.
• Escalate any generator related issues that are out of the control of the Dispatch Centre to the Generator SPOC for his/her attention.
• Ensure that all generator activities are captured onto the ITSM tool for record keeping and reporting.
• Notify and escalate major incidents as per the fault handling and escalations procedures.
• Liaise with internal and external support teams toward fault resolution.
• Analyze and report on routine and ad hoc investigations.
• Compile a daily shift handover report which will be sent via email to incoming Generator Dispatcher.
• Stand-by requirements.
• Interface with Regional FSO specialists by providing updates on active tasks and general task enquiries.
• Ad Hoc service improvement and suggestion for the projects to be presented to higher management for their consideration.
• Report any unplanned absence from duty to the Team Leader / Shift Supervisor at least 2 hours before the start of shift.

End to End Task Management

All Dispatchers will be required to:

• Drive task resolution by following up with Field resources on Work in Progress and enabling collaboration between stakeholders where required.
• Ensure that all tasks captured on the ITSM tool are updated periodically according to the feedback received from the Field Force or client.
• Drive task resolution for work-in-progress tasks by pro-actively liaising with the Field Force and fellow Team members to expedite resolution times and generator availability in the Field.

Task Updates / Work-In-Progress:

• Monitor Work Force / Fault Management System for new tasks pertaining to Low_Fuel alarms.
• Ensure that all Low_Fuel alarm tasks are actioned within the specified SLA and assigned to the responsible Field Force Teams to attend to.
• Monitor and vet the refueling schedule for the day prior assigning tasks to the Field Force.
• Reconcile the refueling schedule for the day against the generator refueled by the Field Force to identify and act on any missed refuels for the day.
• Handover any generators that were not attended to, to the incoming Generator Dispatcher to action.
• Telephonically engage with the Field Force for refueling tasks assigned to them to ensure they are informed of the scheduled time of refuel to avoid missed refuels which will in turn impact the SLA.
• Ensure WFM Task are always updated with latest relevant information pertaining to Work in Progress tasks.
• Initialize collaboration between internal and external stakeholders where and if required.

 Tools Management:

• All Gen Dispatchers will be required to make use of the tools at hand required to fulfill their job requirements
• WFM will be the only ITSM tool used by the Dispatcher to capture and record all incidents received from the client.
• IOT Commander will be access and used by the Dispatcher to monitor the generator fleet in the field including that of generators fuel levels, location, and environmental alarms.
• The Generator Dispatcher will then be required to act accordingly when using the tool.
• GERM will be used by all Dispatcher to monitor the static generator fleet in the Field.