Jobs at MTN

Job Description
Mission

• The Senior Manager: Customer Operations (Home Broadband) is accountable for driving operational excellence and execution rigor across the Home Broadband lifecycle.
• The role translates Group customer experience strategy into practical, scalable, and repeatable operational playbooks, ensuring superior performance across installation, activation, assurance, billing, and retention journeys.
• Working closely with the GM: Customer Operations, OpCo teams, and Technology teams and partners, the role acts as the Group’s execution engine for Home Operational Excellence, embedding standards, improving service outcomes, reducing cost-to-serve, and elevating customer experience at scale.
• This role exists to ensure MTN wins the Home not just on coverage and pricing, but on execution excellence by setting standards and standardising processes across markets.
• Global Influences: Increasing demand for FTTH, 5G, smart homes, IoT, and high-speed internet connectivity is shaping broadband services. Global innovations and industry trends, such as cloud computing, fibre expansion, and smart technologies, are key drivers of service demand.
• Environmental / Industry Demands: There is a significant gap in home broadband penetration across Africa, with growing competition from both traditional and new entrants. Regulatory considerations and the need for partnerships with local infrastructure providers play an important role in broadband rollout.
• Organisational Mission: MTN’s vision is to lead digital transformation in Africa, ensuring widespread access to reliable, high-quality broadband services that drive social and economic development.

Responsibilities
Key Performance Areas
Home Operational Excellence
Lead the design and rollout of Home Operational Excellence frameworks across FTTH and FWA journeys.
Own journey-level standards, KPIs, and playbooks across:

• Order-to-install
• Install-to-activate
• Fault-to-resolution
• Billing & care
• Retention & save
• Institutionalise root cause analysis, corrective actions, and preventive controls to reduce repeat issues and chronic failures.
• Drive cost-to-serve optimisation through productivity, automation, and partner performance management.

Service Fulfilment & Assurance Excellence
Define and embed Group standards for:

• Time-to-install
• First-time-right installation
• Field visit productivity
• SLA adherence
• Work with Technology and OpCos to improve fault diagnostics, triaging, and resolution cycles.
• Support optimisation of field force models, contractors, OEMs, and managed service partners.

OpCo Execution & Enablement

• Act as a hands-on execution partner to OpCos:
• Conduct operational maturity assessments
• Identify gaps and prioritised interventions
• Support pilots, fixes, and scaled rollouts
• Translate Group standards into practical OpCo execution plans, respecting local realities.
• Coach OpCo teams on Home-specific operational best practices.

Performance Management & Governance
Design and maintain Home Customer Operations dashboards tracking:

• Installation performance
• Assurance KPIs
• Churn drivers
• Customer complaints & escalations
• Run structured performance review cadences with OpCos.
• Surface risks, underperformance, and improvement opportunities with clear action plans.

Digital Enablement & Automation
Partner with Technology teams to:

• Digitise Home journeys
• Improve CRM, ticketing, and field service workflows
• Enable self-care and proactive service
• Support deployment of automation, analytics, and AI-led use cases to improve speed, quality, and predictability.

Knowledge Management & Capability Building

• Build and curate a Group Home Operations Playbook (standards, tools, templates).
• Create a Home Operations Knowledge Hub to share best practices across markets.
• Support capability uplift across OpCos through training, clinics, and structured interventions.

Customer Experience & Service Delivery

• Design, implement, and continuously optimize end-to-end customer journeys across sales, activation, billing, care, and retention touchpoints.
• Monitor customer satisfaction (CSAT), Net Promoter Score (NPS), churn, and service quality KPIs to drive improvements.
• Leverage data insights, feedback, and benchmarking to anticipate customer needs and implement proactive interventions.

Business Enablement & Performance

• Define, cascade, and monitor customer operations KPIs across OpCos.
• Provide market and competitor insights on customer experience benchmarks to inform business decisions.
• Identify risks, deviations, and opportunities for optimization, ensuring corrective measures are implemented.

Project & Programme Management

• Provide oversight and coordination of customer operations projects and service delivery initiatives across OpCos.
• Ensure effective planning, execution, and tracking of projects aimed at improving customer experience.
• Drive the adoption of digital tools, automation, and omnichannel capabilities to enhance efficiency and service quality.

Continuous Improvement & Knowledge Management

• Establish a “Customer Excellence Hub” to share best practices, lessons learned, and customer-centric innovations across OpCos.
• Foster a culture of continuous improvement and innovation in customer service processes, technologies, and delivery models.
• Enable capacity-building programs to strengthen customer operations capabilities across OpCos.

Stakeholder Management & Communication

• Build and manage strong relationships with internal stakeholders (Group, OpCo teams, support functions) and external stakeholders (suppliers, partners, regulators).
• Function as a customer operations subject matter expert, supporting board packs, Exco reviews, and performance updates.
• Develop and manage key communications and announcements relating to customer operations and service delivery.

Collaboration 
Key Internal Stakeholders:

• GM: Customer Operations (Group Home)
• Group and OpCo Home Broadband Teams.
• Group Executive Leadership.
• Technology, Finance, Risk & Compliance, HR.

Key External Stakeholders:

• Regulators.
• Industry bodies.
• Key suppliers and vendors.
• Strategic partners

Qualifications
Education:

• Minimum 4-year Academic Degree in Telecommunications, Operations, Business, Management, Engineering, or related field.
• Postgraduate qualification (MBA/Masters) advantageous.

Experience:

• 6–9 years of relevant experience in telecom, broadband customer operations, service delivery, or customer experience management.
• Minimum 5 years’ experience in telecommunications, broadband, or ICT industry.
• Strong hands-on exposure to FTTH and/or FWA service delivery

Proven experience in:

• Install & assurance operations
• Field force / partner management
• Operational excellence or transformation programmes
• Experience working across multi-country or matrix environments
• Exposure to African or emerging markets preferred.

Core Competencies:

• Home Broadband Operations Expertise – strong understanding of home operations across installation, assurance, and customer care.
• Operational Excellence Practitioner – proven ability to drive journey-based improvements through standards and KPI discipline.
• Customer Champion & Experience Builder – ability to design and implement gold-standard customer journeys.
• Decisive Problem Solver & Innovative Value Creator – strong ability to resolve operational challenges and introduce best practices.
• Operationally Astute & Results Achiever – ensures delivery of high-quality service within set targets.
• Strong Leadership & Influence – ability to drive change & collaboration across OpCos.
• Analytical & Strategic Thinker – ability to use data and insights for decision-making.
• Resilience & Agility – able to operate effectively in a fast-paced, high-pressure environment.

Skills:

• Customer Journey Mapping & Design
• Customer Experience (CX) Management
• Service Delivery & Process Optimization
• Project & Program Management
• Performance Management & Reporting
• Strong communication, negotiation, and presentation skills

Apply Before: 04/07/2026

go to method of application »

Job Description

• To lead the MTN SA Enterprise business partnership development and optimisation across all sales segments and verticals namely, SME, Large Enterprise and Public sector, with the aim of increasing market share and achieve business growth.
• The role will carry the responsibility of  driving Mobile and ICT sales execution through Partnership across various segments: SME, Public Enterprise, LE

Responsibilities
Comprehensive Partner Development

• Width of coverage via regional expansion and ramp up
• New commission models for mobile (On-biller, data only, Pre-paid, hybrid)
• Legal Agreements aligned to commission models
• Incentives for Mobile, ICT partners including IoT
• EBU dedicated desk in top 50 MTN stores nationally (SME)
• Establish new strategic partnerships: CIPC, Capitec, FNB, NSBC, Nasasa, (SME)
• Recruit retail national chain stores e.g. Makro, Matrix Computers.
• Unregistered Informal SOHO sector (SME)
• Digital online self-service strategy (SME)

Comprehensive Partner Development

• Recruit quality mobile & ICT reseller partners for SME, LE & PS
• Upskill partner channel: readiness and “partner packs”
• Launch vertical focus with depth partners in Health & Edu (PS & LE)
• Productivity ratios by channel in order to drive desired behaviour
• Optimise partner commercial models taking into account cost to serve
• Launch partner hub as part of revamped partner program
• Partner Relationship Management tool  (Oracle)
• Partner Selection Policy
• Increase HiPO partners run rate (on-biller model = retention / encourage upgrades)
• Increase current (low transacting) partners run rate as follows
• Target 100 partners x 100 lines at selected segment ASPU

Focus on providing exceptional Client Experience

• Develop a partnership model that is mutually beneficial and ensuring that MTN Business is the partner of choice
• Ensure effective Partner Loyalty programmes and implement the partner accreditation model
• Establish an MTN Partner premium event to recognise partnerships
• Implementation of regular Partner satisfaction surveys
• Be the overall custodian for client and partner engagement across the business

Operational Excellence

• Design EBU channel strategy– mix of channels assigned to segments and their size; attract and hire channels; ensure channels enablement; target setting
• Develop and administer supporting processes for Product and Capability Partners
• Channels size fulfillment according to designed channel map
• Partnership new sales, new partners, revenues
• Time to Trading for External, Partner, 3rd Party channels
• On time EBU Performance reporting

 Partner relationship satisfaction

• Ensure that the Partnership and Channel Management Strategy is aligned to the overall Strategy
• Direct appropriate investments and resources to the right partners to maximise returns
• Achieve Partnership revenue and profitability targets
• Identification of market opportunities for strategic partnerships in-line with the business strategy
• Ensure appropriate business predictability for the Partner organisations
• Ensure the right Partnerships organisation structure to enable better client and partner experience
• Implement specific partner-centric KPIs to drive business objectives
• Ensure the right Partnership and enablement processes and procedures
• Oversee the development the requirements for the appropriate Partner-centric processes, systems and tools to drive performance, accreditations, SLAs and contractual obligations
• Ensure the Partner-centric systems and tools are kept updated and accurate
• Continuously recommend incentive schemes to align the Partnership efforts
• Establish Partner incentive programmes to accelerate MTN Business sales
• Ensure that a process is in place for seamless handover between Partnerships and other MTN Business functions
• Effective budget management

Instilling appropriate Employee Excellence

• Lead, develop and coach the Partnership team on-the-job
• Act as an ambassador and role model for MTN Enterprise Business by living the brand values and vital behaviours
• Make MTN Business Partnership environment the best place to work
• Improve the employee engagement through the GCA
• Ensure the attraction, development and retention of relevant talent
• Build a professional Partner organisation
• Ensure a culture of continuous evaluation and improvement
• Drive a culture of high performance, accountability and consequence management

Ensuring appropriate Governance and Control measures

• Strictly follow and ensure team compliance of relevant policies and procedures
• Ensure effective qualification and due diligence process is in place and followed to support partner selection
• Ensure proper controls are in place to manage key risks across the business
• Appropriate implementation of DoA

Governance, Policies and Procedures

• Ensure partnership governance and support. Lead project governance and identify and mitigate control gaps
• Work closely with Risk and Internal Audit to perform governance, risk and compliance activities for Enterprise
• Ensure effective implementation of (and compliance towards) company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity

Financial Management and Reporting

• Manage, monitor and control the budgetary needs of the Transformation office in line with business objectives
• Collaborate closely with finance team in budgeting exercises
• Review and submit reports to the Exec addressing periodic activity, budget compliance, feedback and key departmental results, to facilitate decision making
• Forecast, plan, develop and review the budget  and secure the necessary approvals
• Manage and optimise the budget, ensuring all expenditure is in line with the agreed budgets
• Monitor costs and determine initiatives to increase efficiencies and optimize resources - maximise cost/benefit ratios     
• Ensure that all MTN company financial targets are met
• Where necessary, ensure Vendor and IT costs are effectively managed

People & Culture Management

• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans
• Enable and model healthy employee relations and collaborative teamwork
• Manage diversity, develop, and embed an Employment Equity plan for the business area
• Contribute to building a culture  of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Act as an ambassador for the Enterprise  team by living the Brand values and vital behaviours and changing and influencing  employees’  behaviour
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice.

Qualifications
Education 

• Minimum of 4-year tertiary degree.
• Bachelors degree in Engineering or Commerce recommended
• An MBA or masters is advantageous

Experience 

Minimum 10 years’ experience including:

• Minimum 5 years of  leadership experience in Partnership and Channel Management
• Minimum least 3 years in relevant sector/ industry (understanding emerging markets advantageous)
• Work across diverse cultures and geographies
• Experience working in a medium to large organisation
• Track record in Governance & Compliance
• Expert knowledge in automation and client journeys, and Business process optimisation

Skills

• Fluent in English
• Numerate

Apply Before
04/13/2026

go to method of application »

Job Description

Mission/ Core purpose of the Job

• Provide strategic, commercial, and operational leadership of the end-to-end Sales function across all customer acquisition channels, including Online/Digital, Telesales, Dealer/Partner channels, and the MTN distribution network. 
• Accountable for driving sustainable revenue growth, expanding market share, and strengthening Supersonic’s position in the fibre and fixed connectivity market.
• Lead the development and execution of integrated multi-channel sales strategies that optimise channel performance, improve customer acquisition efficiency, and maximise profitability. Oversee sales planning, forecasting, partner enablement, commission structures, and digital sales journey optimisation to ensure alignment with overall business objectives and customer experience standards.

Job Outcomes / Results

The Senior Manager: Sales is accountable for delivering the following key outcomes:

• Achievement of agreed revenue, growth, and profitability targets.
• Sustained growth in customer acquisition across Online, Telesales, and Channel/Partner sales platforms.
• Effective management and optimisation of the sales pipeline, lead conversion, and customer onboarding processes.
• Consistent delivery of channel performance and partner sales targets, including the Supersonic dealer ecosystem and MTN distribution network.
• Improved customer experience and reduced cancellations through effective sales engagement and quality onboarding
• Strong commercial governance and operational oversight, ensuring compliance and effective cost management.

Key Activities & Responsibilities

Responsibilities

Key Activities & Responsibilities

Strategy Development and Implementation

• Provide leadership and oversight of Supersonic’s multi-channel sales operations.
• Develop and implement an integrated Sales strategy aligned to organisational objectives and revenue targets.
• Translate business and commercial strategy into channel-specific execution plans across Online, Telesales, and Partner/Dealer channels.
• Lead market analysis, competitor intelligence, and customer insights to inform sales initiatives and growth opportunities.
• Drive go-to-market strategies for new products, promotions, and service offerings.
• Ensure alignment between sales initiatives, marketing campaigns, and customer acquisition targets.
• Monitor performance against strategic objectives and implement corrective actions where required.

Sales Operations Delivery Leadership

• Provide leadership and oversight of Supersonic’s multi-channel sales operations

Manage and optimise performance across:

• Telesales
• Dealer / Partner channels (including MTN distribution)
• Online / Digital sales platforms
• Ensure consistent execution of sales processes, policies, and standards across all channels.
• Drive customer acquisition, sales productivity, and revenue growth.
• Oversee lead management, pipeline development, and conversion performance from lead through to activation.
• Ensure alignment between sales operations, fulfilment teams, and service delivery functions.
• Implement performance management frameworks to track productivity, quality, and conversion rates.
• Drive collaboration across departments to improve customer onboarding and reduce cancellations.

Financial Management and Cost Control

• Develop and manage the Sales budget in line with organisational targets.
• Monitor revenue performance, margins, and cost of acquisition against approved budgets.
• Drive profitability through sales optimisation, productivity improvements, and cost management.
• Ensure accurate forecasting, sales planning, and financial reporting.
• Identify opportunities for operational efficiencies while maintaining customer experience standards.
• Support business cases and investment proposals for sales growth initiatives.
• Provide oversight of sales commission structures and partner incentive programmes, ensuring accuracy, transparency, and compliance with approved policies.

Sales Funnel and Conversion Management

• Oversee the end-to-end lead-to-activation sales funnel, ensuring efficient progression from lead generation through order placement and service activation.
• Monitor and optimise conversion rates, fallout points, and order quality across all sales channels.
• Work closely with fulfilment and operations teams to resolve bottlenecks impacting customer activation and onboarding.
• Implement initiatives to improve sales quality, reduce cancellations, and enhance customer onboarding outcomes.

Sales Performance Management and Reporting

Monitor and report on sales performance across all channels, including online, telesales, and partner/dealer networks.

• Track key sales metrics such as acquisition, conversion rates, pipeline performance, and channel productivity.
• Provide regular reporting and insights to senior leadership to support commercial decision-making.
• Identify performance gaps and implement corrective actions to ensure achievement of sales targets.
• Use sales data and analytics to optimise channel performance and improve customer acquisition outcomes.

Channel and Partner Development

Develop and manage relationships with dealer partners and strategic distribution channels, including MTN.

• Monitor partner performance and implement initiatives to improve productivity and sales quality.
• Ensure dealers are enabled with the necessary tools, training, and sales support.
• Identify opportunities to expand and strengthen Supersonic’s distribution footprint.

Continuous Improvement

Drive continuous improvement across sales processes and channel performance.

• Use data, CRM systems, and reporting dashboards to improve decision-making and conversion performance.
• Identify and implement best practices to improve efficiency, customer acquisition, and sales effectiveness.
• Support digital and automation initiatives that enhance the sales journey.

Customer and Internal Communication

Ensure clear and consistent customer communication relating to sales campaigns, promotions, pricing, and product offerings.

• Coordinate communication across sales channels including telesales, digital platforms, and partner/dealer networks.
• Work with Marketing and Product teams to ensure alignment on campaigns, promotions, and product updates.
• Ensure internal alignment across sales, operations, and support teams on sales initiatives and customer communications.

Commercial Planning and Forecasting

• Lead sales planning and forecasting processes to support revenue targets and business planning.
• Develop channel targets and monitor performance against forecast.
• Provide insights to support pricing, promotional strategies, and customer acquisition initiatives.

Governance

• Ensure compliance with organisational policies, regulatory requirements, and industry standards.
• Maintain ethical sales practices and transparent reporting.
• Ensure adherence to approved pricing, promotions, and contractual terms.
• Identify and manage operational risks within Sales and support internal and external audit processes.

People Leadership and Management

• Lead and develop high-performing sales teams through coaching, performance management, and clear accountability against agreed KPIs.
• Build a culture of collaboration, customer focus, and continuous improvement.
• Attract, develop, and retain talent while identifying and growing future leaders.
• Set clear objectives and provide regular performance feedback through structured performance review processes.
• Ensure appropriate training and development initiatives are implemented to build capability within the team.
• Promote strong employee relations, teamwork, and adherence to organisational values and Employment Equity objectives.

Sales Contact Centre Management

• Provide leadership and oversight of sales contact centre operations to achieve revenue, conversion, and quality targets.
• Monitor and optimise lead management, call handling, and conversion performance.
• Implement quality assurance and compliance standards across telesales operations.
• Drive continuous improvement in sales processes, scripting, training, and customer engagement.
• Ensure effective onboarding, training, and performance management of telesales staff.

Qualifications

Education

• 4-year tertiary qualification in relevant or related field
• MBA / Masters Advantageous

Experience

• Minimum 7–10 years relevant experience in sales or commercial roles, preferably within the telecommunications, ISP, technology, or digital services sector.
• Proven management track record (5+ years) leading sales teams and delivering revenue growth.
• Experience managing multi-channel sales environments, including telesales, digital/online platforms, and partner/dealer channels.
• Demonstrated ability to develop and execute sales strategies, manage pipelines, and drive customer acquisition and conversion performance.
• Experience working cross-functionally with marketing, product, operations, and technology teams.

Apply Before: 04/09/2026

go to method of application »

Job Description

• The Senior Manager - AI Value Realization and Reporting plays a pivotal role in ensuring that the organization's AI initiatives deliver tangible and measurable business outcomes. The role is responsible for developing and implementing robust frameworks to measure, track, and optimize the return on investment (ROI) of AI initiatives.
• The incumbent will ensure that AI solutions being developed deliver tangible business outcomes by establishing clear value metrics to measure the effectiveness of AI initiatives, monitoring mechanisms to track the performance, linking investments to business results and developing comprehensive ROI models that account for both financial and nonfinancial benefits.
• The role will require to collaborate and foster strong relationships with stakeholders across different functions to ensure alignment and effective execution of AI strategies. The goal is to enhance the MTN’s ability to leverage AI for strategic growth and competitive advantage.

Responsibilities

• Design and operationalize structured frameworks to measure the financial and strategic impact of AI initiatives, incorporating both quantitative metrics (e.g., cost savings) and qualitative benefits (e.g., customer satisfaction)
• Perform detailed financial evaluations of AI initiatives, including total cost of ownership (TCO), break-even timelines, and sensitivity analysis to guide investment decisions
• Establish key performance indicators (e.g., accuracy rates, process efficiency gains) tailored to each AI initiative and implement dashboards for real-time tracking
• Work with stakeholders to ensure AI initiatives directly address MTN Business priorities and objectives, such as revenue growth, cost reduction, or risk mitigation.
• Create comprehensive proposals for AI investments, outlining projected ROI, resource requirements, risks, and alignment with long-term strategic objectives
• Oversee financial planning and resource allocation for AI initiatives, ensuring optimal utilization of dedicated resources across business functions
• Enable data-driven decision-making by using predictive models to evaluate the likelihood of success for AI initiatives and optimize their deployment strategies
• Foster strong relationships with stakeholders to ensure alignment and support for AI initiatives, providing regular updates and insights that help stakeholders understand the value and impact of AI solutions
• Regularly monitor performance of AI use cases  to uncover inefficiencies, such as underperforming models or integration gaps, and recommend corrective actions
• Research emerging trends and  technologies (e.g., generative AI, edge computing) and assess their potential applications to enhance performance and ROI
• Implement automated tools to track AI solution performance, user adoption rates, and deviations from expected outcomes
• Prepare reports to uncover patterns and meaningful insights that translate technical results into business impact narratives for decision-makers
• Implement processes for continuous improvement of AI solutions, leveraging feedback from stakeholders and data insights to refine AI models and enhance their effectiveness in driving business outcomes
• Identify underperforming AI deployments and lead remediation efforts to optimize outcomes
• Champion an environment where AI-driven insights continuously enhance business processes, drive competitive advantage, and encourage cross-functional collaboration to unlock new opportunities for innovation and efficiency

Qualifications
Education:

• Bachelor’s degree in Computer Science, Data Science, Engineering or a related technical field
• Relevant certifications in AI /ML, Data Analytics or Business Intelligence (preferred)

Experience:

• 8+ years of experience in AI Strategy, Data Analytics or Business Intelligence
• Hands on experience in AI Value realization, financial modeling or performance Analytics
• Experience working in fast paced telecom environment
• Strong background in cloud-based AI solutions and Data driven decision making
• Expertise in implementing AI monitoring tools and Business Intelligence solutions
• Demonstrated ability to optimize AI investments through predictive analytics and continuous monitoring

Skills:

• Expertise in AI Performance Metrics & Value Realization
• Strong Analytical and Financial Modelling Skills
• Advanced Proficiency in BI Tools (e.g., Power BI etc)
• Hands-on Experience with AI/ML Monitoring Platforms
• Stakeholder Engagement & Communication Skills
• Ability to Translate AI Insights into Business Value
• Deep Understanding of AI Governance & Compliance
• Experience in Process Automation & AI Workflow Optimization
• Strategic Thinking with a Focus on Business Impact

Apply Before
04/14/2026

go to method of application »

• The Senior Manager, Global Rewards Design reports to the General Manager, Global Rewards and is supported by a team of consultants and specialists
• The position will interface with the Opco HR community, Business and Regional Talent Partners, Manco HR Operations and the respective Global Expertise Verticals.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Key Deliverables

• The SM, Global Rewards Design will be accountable to achieve the following objectives:
• Strategy Development and Implementation
• Lead creation of functional strategy in line with overarching functional goals, with emphasis on client experience (internal and external)
• Ensure effective implementation of functional strategy by means of providing direction, structure, business plans and support
• Oversee regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Staff Leadership and Management

• Source, induct, and manage talent in accordance with legislative guidelines
• Continually develop a culture of strong collaboration and effective team working
• Ensure open communication channels with staff and implement change management interventions where necessary
• Provide definition of roles, responsibilities, individual goals and performance objectives for the team
• Set key performance indicators (KPIs) and provide regular performance feedback through a well-defined and implemented performance review program
• Develop and implement a training plan in order to build and develop skills within the team
• Performance manage resources in accordance with HR policy and legislation where necessary
• Actively participate in leadership team and develop skills of own team
• Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Governance 
Strategic Meetings

• Participate and provide input in strategic meetings
• Provide inputs to enterprise wide transformation initiatives
• Provide inputs to and ensure adequate risk mitigation and controls
• Perform evaluation baseline of Service Level Agreements (SLAs) and key performance indicators (KPIs)
• Request for relevant budget for internal projects and new initiatives
• Facilitate preparation of proposal on change initiatives SLA, policies and procedures

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery

Functional Tactical

• Review all projects initiated (internal or global)
• Review and finalise objectives, targets and budgets for Global Rewards function as applicable
• Review key risks, issues and dependencies and set mitigation actions
• Facilitate in sign-off / making decisions regarding tactical changes

Performance

• Monitor performance and alignment with MTN global strategy
• Ensure alignment between Global Rewards team, service operations team, business talent partners and regional talent partner
• SLA approval and exception performance review

Reporting

• Report on a monthly basis to the Group CHRO relating to progress made within the function and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects, as required
• Budgets
• Manage functional budgets in line with business objectives
• Manage project initiative budgets in line with business objectives
• Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers

Operational Delivery

Guidance and Support Delivery Management

• Plan, organize, lead and monitor the design and development of global framework for a sustainable, fair and competitive Compensation, Benefits and Recognition model for MTN
• Drive continuous improvement to ensure solutions are globally relevant and sustainable
• Provide support to the respective Opcos for localisation and implementation of global compensation, benefits and recognition policies, in conjunction with Regional Talent Partners
• Monitor, analyze and report on global compensation, benefits and recognition practices, trends and initiatives across the Group to enable constructive improvements across Opcos
• Creating, identifying, developing and sustaining a global community of technical rewards experts to contribute to the remuneration strategy and to enable future-focussed solutions
• Manage and ensure complete accountability for services relating to Global Rewards Design, delivered to business customers 
• Manage the performance and deliverables of direct and indirect reports to ensure that the operational objectives are achieved
• Participate in communities of practices and conferences to facilitate knowledge sharing and positioning of MTN’s intellectual property and employer of choice brand towards the external marketplace

Design Management – Compensation, Benefits, Recognition and LTI

• Accountable for the design of a sustainable, integrated and high impact Global Rewards strategy aligned with the Business and People strategy for MTN
• Custodian of the Global Compensation & Benefits framework, policy and process across MTN. Ensure global relevance, market competitiveness and alignment with the talent management philosophy/values
• Manage the design, development and improvement of a globally viable compensation and benefits program which comprises of an optimal mix of fixed and variable components, considering the regulatory and taxation implication on the organization and staff
• In conjunction with the Global Talent Solutions and Regional Talent Partners, prepare, manage and evaluate the compensation and benefits strategy for MTN’s Global Mobility Program
• Develop and manage the compensation and benefits matrix for global mobility programs (short and long term) 
• Overall mobility cost guidance for effective global mobility financial management
• Review and validate the global mobility costing on a case-to-case basis
• Assess and propose innovative global reward components and drivers which promote specific global initiatives such as Top Talent, Leadership, Critical Skills, alternate career models, innovative employment contracting models etc.  
• Design and improve Group-wide expatriate pay model aligned across the Group, supporting the MTN Deal and the MTN Group Reward Model, with minimal associated risk to MTN. Ensure the model is locally relevant in the country of assignment (in conjunction with regional talent partners) and fully compliant with applicable legislation
• Design the financial framework for Global Incentive Schemes. Define Global STI and LTI architecture, incentive guidelines (eligibility) and nomination protocol where applicable
• Design policies and framework for global remuneration increases (on/off-cycle) 
• Manage and monitor the global annual increase and performance bonus process for MTN
• Responsible to design and implement the global recognition portfolio for MTN:
• Global framework for recognition, based on innovative and leading practices suited for the African market
• Design and rollout recognition programs which are in line with Business, EVP, Experience and Talent strategy for MTN
• Establish and rollout standard global impact metrics to evaluate the success of the recognition programs (global and localized( across MTN
• Advise and partner with Global HR Expertise Vertical Leaders, Business and Regional Talent Partners and Opcos to design, continuously improve and promote global recognition programs and initiatives
• Ensure periodic review of jobs and positions across the organisation with respect to compensation structures to ensure consistency, parity and equity
• Collaborate to share insights and key strategies with Business Talent Partners, Regional Talent Partners and the Global HR Expertise community to design highly effective and impactful global compensation and benefits strategies and frameworks for MTN
• Conduct global market studies to enable principle global alignment of MTN remuneration with market practices
• Provide inputs to the Global HR Budgeting, Reporting and Data team and the Global HR Strategy & Analytics team in the preparation of global staff cost budget components and drivers

Ways of Working and Collaboration 

• Use a collaborative and solution oriented approach with all the Global Expertise Verticals in Group HR
• Collaboration with Global Organization, Strategy and Performance and Global Employee Experience to align rewards principles, strategies and initiatives with respective Global HR vertical strategies (including the financial program for Global Mobility)
• Collaboration with Group and Opcos, through Business Talent Partners and Regional Talent partners to understand business needs and issues to be addressed while designing and updating rewards programs
• Support socialization and implementation of Global Compensation and Benefits, Recognition policies, procedures and programs across Opcos, in conjunction with Regional Talent Partners
• Collaboration with the Engagement and Internal Communications team to drive compensation and benefits, recognition programs related communication using appropriate channels, digital platforms, branding frameworks etc.
• Participate in negotiation of agreements with third party service providers and financial institutions (not limited to) for the administration of benefits programs for the Group (and in case of common service providers across Opcos). Manage service relationship with external consultants on remuneration benchmarks and best practices
• Collaborate with Business Unit Leaders to understand work complexity to help ensure parity in reward levels
• Provide support to and coordinate with the respective Opcos for Business Intelligence reporting

Managerial / Supervisory Responsibilities

• Coaching and mentoring of direct reports to ensure staff motivation is high
• Ensure skill transfer for staff development, motivation, and business continuity
• Ensure the team is led, motivated, and rewarded to achieve high performance areas
• Guide and direct vendors and third parties in achieving MTN objectives
• Identify staff training and development needs and implement necessary actions

Recruit staff for appointments

• Set goals and objectives for direct reports, monitor progress, and maintain motivation
• Set up appropriate structure to meet departmental management objectives

Qualifications
Job Requirements (Education, Experience and Competencies)

Education:

• Minimum of 4 year tertiary degree (specialization in Business Management/Finance/ Human Resources/Behavioural Sciences as appropriate)
• MBA or Masters (advantageous)
• Relevant certification / accreditation / membership with professional body relevant to compensation & benefits, recognition, long term incentive planning etc.(Advantageous)

Experience:

• Manager track record of 5 years or more
• At least 3 years of relevant experience in the HR domain for Telecommunications especially in Compensation and Benefits
• Experience in working with financial aspects
• Project management experience
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization

Competencies:
Functional Knowledge: 

• Reporting and analytics
• Benchmarking and market evaluations
• Rewards Optimization
• Pay structures and frameworks
• International tax management
• Benefits design
• Regulatory
• Recognition program design
• Bonus and variable pay management
• Remuneration theories and models
• Long term incentive design

Skills

• Analytical and Data interpretation
• Dealing with ambiguity and complexity
• Microsoft Office, Excel and other spreadsheet and office-specific applications
• Decision Making 
• Digital Mind-Set
• Leadership/Entrepreneurial approaches
• Conflict Management
• Negotiation skills
• Numerical skills, Financial acumen 
• Interpersonal and Communication skills – Oral and written
• Partnering Principles
• Project Management
• Risk Management
• Stakeholder Management
• People Management
• Presentation Skills
• Reporting 

Behavioural Qualities

• Accountable
• Adaptable
• Confidence
• Agile
• Culturally aware 
• Gets work done
• Innovation 
• Inquisitive
• Persuasion

Apply Before
04/08/2026

go to method of application »

Responsibilities
Key Activities & Responsibilities

Tactical Input & Strategic Execution

• Provide tactical input to support the overall retail strategy within the assigned region.
• Align retail initiatives with MTN’s broader business objectives and consumer trends.
• Analyse market insights and competitor activities to inform decision-making at the regional level.

Retail Channel Execution & Stock Management

• Ensure effective device management across retail stores within the region.
• Monitor and manage stock levels to prevent shortages and optimize availability.
• Collaborate with internal stakeholders to enhance supply chain efficiency in retail.
• Conduct retail growth and business scaling through identifying opportunities to scale business in the retail channel, including expanding customer reach.
• Work closely with regional teams to drive sales growth and improve retail channel performance.

Store Promotions & Investment Management

• Oversee the execution of store promotions, ensuring alignment with brand and sales objectives.
• Ensure that Retail Channel Partners conduct in-store promotions effectively, aligning with agreed objectives.
• Define promotion goals before execution, monitor real-time execution, and match results against pre-set objectives.
• Manage MTN’s financial and marketing investments in retail stores, ensuring maximum ROI.
• Ensure that retailers utilize marketing support funds as agreed, including verifying implementation of promotional materials (e.g.posters, in-store branding).

Retail Channel Partners & Store Performance Management

• Oversee and manage channel representatives and Retail Channel Partners to ensure alignment with MTN’s retail strategy.
• Monitor and evaluate the performance of Retail Channel Partners, providing guidance and support as needed.
• Track and enhance the overall performance of retail stores, ensuring they meet sales and service excellence targets.
• Collaborate with store managers and Retail Channel Partners to resolve operational challenges and enhance customer experience.

Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put    effective methods and standards in place in alignment with aforementioned.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service  delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues  and manage impacts on resources, cost and productivity.

People and Culture

• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Manage own performance and identify training needs.
• Enable and model healthy employee relations and collaborative teamwork.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour. 

Qualifications
Education

• Minimum of relevant 3 year Degree /Diploma or related

Experience

• At least 3 years' experience in a sales focused role, preferably in retail channel management, preferably in the telecommunications industry.
• Experience in managing teams and partners, store promotions, and retail investments.
• Proven track record of successful execution in a regional or field-based role.

Apply Before
04/09/2026

go to method of application »

Mission/ Core purpose of the Job

• This role plays a critical part in enabling the implementation the Experience Centres/Stores sales and service strategy across both nonowned and owned stores.
• This Regional role focuses on Execution, Operations, Compliance, and Performance Management at the store level. It acts as an extension of the centre (Channel) team, ensuring that strategy, set by the centre, is effectively implemented in the regions. This role drives store performance through operational excellence, adherence to compliance, and execution of service initiatives.
• With store staff management now centralized under the Manager role, this position will focus assisting in driving sales performance, customer engagement, and market optimisation. It will also introduce a stronger level of independence in evaluating store sales effectiveness without
• direct operational oversight.

Responsibilities
Key Activities & Responsibilities

Strategy Execution and Input

• Execute store sales and service strategy (defined by the centre) across the MTN stores and significantly contribute to achieving the revenue targets by monitoring and driving store performance and ensuring KPIs are met.
• Provide valuable input and feedback to manager regarding Postpaid sales through on-the-ground observations and insights into customer needs. This may include working closely with the Dealer Sales Manager and Postpaid Manager to adapt strategies based on performance trends and competitive positioning.
• Provide input into the long-term plan (1-2 years) for the MTN Shops in the region.
• Leverage market insights and customer data to drive targeted postpaid sales initiatives.

Sales Growth & Performance Optimisation Execution

• Serve as the primary link between the central team and store operations. Strengthen relationships with dealers and franchise stores to enhance performance.
• Work closely with store supervisors to ensure alignment with strategic goals.
• Provide regional insights on store performance, customer trends, and operational challenges.
• Track and report on Area stores sales performance and works with the Centre and Dealer to address performance gaps.
• Track, monitor and report on prepaid element in BRC.
• Align with regional marketing specialists to ensure effective and relevant POS in stores.

Customer Engagement & Postpaid Experience Enhancement

• Champion postpaid customer experience improvements within the retail space.
• Collaborate with store teams to ensure a seamless and compelling customer journey.
• Monitor and provide feedback on postpaid service delivery, ensuring high satisfaction levels.
• Support and enables (store promotions assistance – sufficient stock) implementation of promotional plans and materials as defined by MTN SA.
• Manages interlocks with the Dealer Sales Managers in the centre for inventory issues, customer complaints resolution, escalations and performance of stores.
• Collaborates with Customer Liaison Officer to ensure effective methods and standards are in place for delivery of Customer Experience as defined by MTN SA.
• Liaise with manager trade communication on discrepancies between Y’ello trader and system.
• Identify operational inefficiencies and drive process enhancements.
• Ensure the seamless integration of new technologies and business practices into store operations.

Collaboration with Store Operations & Compliance

• Communicates and monitors the adherence to MTN Policies, Processes and Procedures (PPP) and CX service levels at the stores.
• Works with dealers and store supervisors on the governance of stores as a subject matter expert, who understands the channel in detail including the store structures and working of stores in similar sectors.
• Work alongside store supervisors to align on sales execution while maintaining operational independence.
• Work with The Centre and Dealer to resolve store issues/ queries and liaise with relevant areas within MTN to escalate issues/ queries within agreed SLA’s.
• Address execution gaps, ensuring smooth store operations and regulatory adherence.
• Works with Postpaid Manager to devise store call cycle as well as call cycle checklist and regularly conducts physical audits of the stores utilizing agreed upon audit list.
• Ensures store standards and processes through compliance and quality checks (conduct internal audits and action non-complaint issues arising).
• Ensure stores are effectively utilizing customer service monitoring tools.
• Provide insights and recommendations on store-level sales performance without direct involvement in daily operations.
• Ensure all BRC store offerings comply with all regulatory and business policies. Connect with stakeholders on any issues and gaps identified, finding resolution thereof.

Insights, Reporting & Continuous Improvement

• Maintain constant feedback loops with Dealer and Dealer Sales Manager in order ensure store performance and excellent service delivery – this may include identifying patterns and trends to be resolved internally, and escalating consolidated findings pertaining to customer requests.
• Keep abreast of and pursue opportunities to increase sales and quality of service provided in collaboration with dealer and Dealer Sales Manager.
• Utilize data analytics to assess sales trends, customer behaviors, and competitive benchmarks.
• Execute on the continuous improvement of systems, processes, and service/product delivery at points of sale (POS).
• Drive continuous improvement in postpaid sales approaches through performance reviews and best practice sharing.
• Drives the improvement opportunities for systems, processes and procedures to drive efficient sales and service levels.

General Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective methods and standards in place in alignment with aforementioned.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.

People and Culture

• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Manage own performance and identify training needs.
• Enable and model healthy employee relations and collaborative teamwork.
• Manage diversity, develop, and embed an Employment Equity plan for the business area.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.

Qualifications
Education, Skills and Experience

Education

• Minimum of relevant 3 year Degree /Diploma or related

Experience

• At least 3 years experience in a retail operations, sales execution, or business performance role, preferably in the telecommunications or consumer services industry.
• Strong background in store operations management, compliance enforcement, and sales execution.
• Experience in managing dealer or franchise relationships and optimizing store performance.
• Experience working cross-functionally with central teams to execute on-the-ground initiatives effectively.
• Experience in customer engagement and experience management, ensuring high satisfaction and retention in the postpaid segment.

Skills

• Exposure to customer experience measurement tools and performance improvement methodologies.
• Retail Sales Systems & POS
• Product Knowledge
• Process Optimization
• Governance, Risk, and Compliance (GRC) Tools

Apply Before
04/10/2026

go to method of application »

Mission/ Core purpose of the Job

The Specialist Retail Channel Lead is responsible for driving the execution of MTN’s retail strategy within the assigned region by managing partners. This role focuses on:

• Ensuring seamless device management
• Optimising stock availability in stores, scaling business opportunities
• Managing retail channel promotions and investments.
• The role oversees Retail channel partners and monitors overall retail store performance. The position emphasizes execution rather than complexity, ensuring that all initiatives align with MTN’s retail growth and operational objectives.

Responsibilities
Key Activities & Responsibilities

Tactical Input & Strategic Execution

• Provide tactical input to support the overall retail strategy within the assigned region.
• Align retail initiatives with MTN’s broader business objectives and consumer trends.
• Analyse market insights and competitor activities to inform decision-making at the regional level.

Retail Channel Execution & Stock Management

• Ensure effective device management across retail stores within the region.
• Monitor and manage stock levels to prevent shortages and optimize availability.
• Collaborate with internal stakeholders to enhance supply chain efficiency in retail.
• Conduct retail growth and business scaling through identifying opportunities to scale business in the retail channel, including expanding customer reach.
• Work closely with regional teams to drive sales growth and improve retail channel performance.

Store Promotions & Investment Management

• Oversee the execution of store promotions, ensuring alignment with brand and sales objectives.
• Ensure that Retail Channel Partners conduct in-store promotions effectively, aligning with agreed objectives.
• Define promotion goals before execution, monitor real-time execution, and match results against pre-set objectives.
• Manage MTN’s financial and marketing investments in retail stores, ensuring maximum ROI.
• Ensure that retailers utilize marketing support funds as agreed, including verifying implementation of promotional materials (e.g., posters, in-store branding).

Retail Channel Partners & Store Performance Management

• Oversee and manage channel representatives and Retail Channel Partners to ensure alignment with MTN’s retail strategy.
• Monitor and evaluate the performance of Retail Channel Partners, providing guidance and support as needed.
• Track and enhance the overall performance of retail stores, ensuring they meet sales and service excellence targets.
• Collaborate with store managers and Retail Channel Partners to resolve operational challenges and enhance customer experience.

Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective method and standards in place in alignment with aforementioned.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.

People and Culture

• Provide technical, procedural and policy guidance to staff, colleagues, partners and vendors
• Manage own performance and identify training needs.
• Enable and model healthy employee relations and collaborative teamwork.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.

Qualifications
Education, Skills and Experience

Education

• Minimum of relevant 3-year Degree / Diploma or related

Experience

• At least 3 years' experience in a sales focused role, preferably in retail channel management, preferably in the telecommunications industry.
• Experience in managing teams and partners, store promotions, and retail investments.
• Proven track record of successful execution in a regional or field-based role.

Skills

• Strong knowledge of retail operations and supply chain management.
• Experience in device management and stock control within a retail environment.
• Ability to work independently while aligning with regional and national strategies

Apply Before
04/24/2026

go to method of application »

Job Description

• The General Manager - Transport & OSS tools is responsible to provide Group wide leadership and innovation in the Planning, design and optimisation of a sustainable and future-proof Transport network and  drive transport network topology and architecture to support 5G, MEC, VNF, etc. in line with defined business objectives.  The role will lead all aspects of Transport and OSS product and strategy development, from roadmap creation to delivery to market.
• The General Manager is also responsible to ensure element management systems and Group Technology Tools are planned, integrated and optimised to meet business requirements. This role is accountable for designing and governing AN Level 4 architectures—intent-based orchestration with closed-loop assurance—and embedding AI (AIOps/MLOps) across Transport & OSS domains. Success is measured by closed-loop autonomy rates, MTTR/MTTD reduction through AI, zero-touch change velocity, ODA/Open API conformance, and financial value realization (opex savings and avoided capex).

Responsibilities
The General Manager: Transport & OSS tools will be accountable to achieve the following objectives:

• Define overall department’s objectives, strategy and priorities, including building the team to deliver them
• Plan and manage department budget, capex and opex
• Prepare periodic performance reviews of industry competitor benchmark to CTIO
• Provide guidance and oversight for all OpCos during Annual business planning process
• Research, define and suggest transport technologies and innovations that will be relevant for MTN within the future. 
• Drive transport network topology and architecture to support 5G, MEC, VNF, etc.
• Plan and orchestrate open and virtualised transport network architecture across the OpCos
• Drive next generation OSS network typology and architecture to support Fixed, Mobile, MEC, VNF, etc.
• End to end design of next generation transport services, capacity planning, performance monitoring
• Drive continuous evolution and refresh of MW technologies to ensure latency optimization and best-case network performance
• Handle network transformation from legacy to seamless IP&MPLS (and SD-WAN) network
• Perform transport operational management optimisations, applying automation, artificial intelligence and machine learning tools to evaluate and improve performance
• Define, order and operationally manage all E2E services spanning all elements of connectivity and colocation of the network, from cell sites to edge, as well as local, regional and national data centres in both private and public cloud environments
• Orchestrate cross-functional SD-WAN strategy and lead technical implementation
• Lead and drive the integration and convergence between Data Centres and transport networks to improve the capability openness and intelligence of the transport network.
• Develop Segment Routing strategies to simplify routing protocols, router complexity and O&M challenges.
• Develop and evolve MTN's Transport roadmap in line with the future network vision
• Assist and support OpCos with alignment to Group Transport strategies, including adoption of transport technologies. 
• Work with Group Procurement in selecting all Group Transport vendors.
• Coordinate all Transport technology testing and pilots.
• Responsible for Transport technology KPI development, software and hardware integration and consideration for Transport specific security measures within MTN. 
• Work with PMO management to ensure effective project management of transport specific requirements (particularly relating to availability, accessibility and retention).
• Provide guidelines for the Transport and OSS portion of the CAPEX budget and asses all OPCO’s Transport and OSS CAPEX budget requests 
• Enable and manage strong alignment and integration with OpCo’s and BU’s with the intent of standardising Transport software and hardware across the entire MTN Group
• Orchestrate the OSS Strategy for the Group including the strategy for OSS applications and set of recommendations.
• Tools strategy development for the Group including deployment, planning and readiness assessment through a deep understanding of customer design requirements and goals. 
• Coordinate all tool requirements with the Managed Operations team to ensure proper alignment with the MS vendors
• Tools expansion and optimisation across the Group as well as OSS performance baseline and recommendations on optimisation. 
• Ensure that licence models are in place and monitored as well as the forecasting of licensing requirements, lifecycle considerations, feature set recommendations and dependencies for upgrade testing. 
• Collaborate with the OPCOs to identify and define key performance indicators (KPIs) and critical success factors (CSFs).
• Rollout of tools across the Group and ensure that the capabilities are established to enable OSS application support on the use or integration with the application in question. Establish the capabilities for change support, systems readiness and relevant change plans.
• Management of Group based tools including ensuring that the capabilities are established to conduct health checks, tool performance, KPI analysis, reporting and review of utilisation. Ensure that review and reporting of KPI is established to identify trends and deviations from the baseline. Make recommendations for improvement and or optimization for OSS.
• Ensure correct tools are deployed to effectively manage customer network experience 

Tool Vendor management.

• Work with Group Procurement in selecting all Group Network Tool vendors
• Coordinate all Tool technology testing and pilots to identify areas for optimisation, improvement and cost efficiency. 
• Enable and manage strong alignment and integration with OpCo’s and BU’s with the intent of standardising Tools across the entire MTN Group. 
• Oversee Quality management and optimisation – KPI’s, benchmarking and optimisation  of IP / MPLS Networks, Service Level SLA, analysis, recommendations and implementation
• Support Transport & OSS Tools pricing and contract negotiations
• Support strategic customer technical meetings, solutions delivery, and operational performance
• Monitor OEM and MS partners’ performance on service deliverables for Transport

Key Deliverables

• Transport network topology and architecture & roadmap to support 5G, MEC, VNF etc
• Transport Availability, Accessibility and Retention
• CAPEX and OPEX efficiency
• Networks are all IP enabled with proper security measures in place
• Networks at forefront of implementing New Technologies enabling innovative products and services
• Vendor roadmap is maintained ensuring MTN is keeping abreast of technology
• Alignment of Technology roadmap to business strategy
• Standardisation of Transport hardware and software across the Group
• Group wide Tools reduction/consolidation and standardisation
• Optimal Tools Expansion
• OSS Tool rollout across the Group
• Autonomy maturity for AI 
• Reliability & Assurance (MTTD/MTTR reduction via AI)
• Change velocity and safety
• Capacity and performance optimization including AI-driven capacity forecast accuracy, traffic engineering optimization gain and energy consumption via AI policies
• Customer experience impact (Transport-driven contribution to NPS uplift and SLO compliance for premium services)
• Platform & Data Readiness (AI/MLOps)

Role Dependencies

• Active support from the Executive: Network Design & Planning
• Deep understanding of the MTN business strategy 
• Understanding of the OpCo technology, business and regulatory context
• Timely decision making and reporting 
• Alignment of OpCo and Group strategy initiatives

Qualifications
Education:

• Minimum 4-year Academic Degree with Honours (B Eng. / BSc Degree Preferred)
• MBA / Masters advantageous
• English, French and Arabic (as advantage)
• Relevant certification/accreditation/membership with professional body as required for role

Experience:

• Minimum 5 years of Senior Management Experience
• Minimum 5 years relevant sector/industry/area of specialisation
• Minimum 5 years experience in Network Design & Planning / Transport / OSS Tools
• Work across diverse cultures and geographies
• Proven track record of business improvement and strategy development

Competencies:

• Business Acumen, Problem Solving, Information processing, Influencing others 
• Data interpretation, Judgement, Continuous improvement, Reporting 
• Get it done, Communication, Innovative, Agile, Accountable

Other:

Regional and international travel
Apply Before
04/08/2026