Specialist - Retail Channel.Commercial Operations SA at MTN

Mission/ Core purpose of the Job

The Specialist Retail Channel Lead is responsible for driving the execution of MTN’s retail strategy within the assigned region by managing partners. This role focuses on:

• Ensuring seamless device management
• Optimising stock availability in stores, scaling business opportunities
• Managing retail channel promotions and investments.
• The role oversees Retail channel partners and monitors overall retail store performance. The position emphasizes execution rather than complexity, ensuring that all initiatives align with MTN’s retail growth and operational objectives.

Responsibilities
Key Activities & Responsibilities

Tactical Input & Strategic Execution

• Provide tactical input to support the overall retail strategy within the assigned region.
• Align retail initiatives with MTN’s broader business objectives and consumer trends.
• Analyse market insights and competitor activities to inform decision-making at the regional level.

Retail Channel Execution & Stock Management

• Ensure effective device management across retail stores within the region.
• Monitor and manage stock levels to prevent shortages and optimize availability.
• Collaborate with internal stakeholders to enhance supply chain efficiency in retail.
• Conduct retail growth and business scaling through identifying opportunities to scale business in the retail channel, including expanding customer reach.
• Work closely with regional teams to drive sales growth and improve retail channel performance.

Store Promotions & Investment Management

• Oversee the execution of store promotions, ensuring alignment with brand and sales objectives.
• Ensure that Retail Channel Partners conduct in-store promotions effectively, aligning with agreed objectives.
• Define promotion goals before execution, monitor real-time execution, and match results against pre-set objectives.
• Manage MTN’s financial and marketing investments in retail stores, ensuring maximum ROI.
• Ensure that retailers utilize marketing support funds as agreed, including verifying implementation of promotional materials (e.g., posters, in-store branding).

Retail Channel Partners & Store Performance Management

• Oversee and manage channel representatives and Retail Channel Partners to ensure alignment with MTN’s retail strategy.
• Monitor and evaluate the performance of Retail Channel Partners, providing guidance and support as needed.
• Track and enhance the overall performance of retail stores, ensuring they meet sales and service excellence targets.
• Collaborate with store managers and Retail Channel Partners to resolve operational challenges and enhance customer experience.

Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put effective method and standards in place in alignment with aforementioned.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues and manage impacts on resources, cost and productivity.

People and Culture

• Provide technical, procedural and policy guidance to staff, colleagues, partners and vendors
• Manage own performance and identify training needs.
• Enable and model healthy employee relations and collaborative teamwork.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour.

Qualifications
Education, Skills and Experience

Education

• Minimum of relevant 3-year Degree / Diploma or related

Experience

• At least 3 years' experience in a sales focused role, preferably in retail channel management, preferably in the telecommunications industry.
• Experience in managing teams and partners, store promotions, and retail investments.
• Proven track record of successful execution in a regional or field-based role.

Skills

• Strong knowledge of retail operations and supply chain management.
• Experience in device management and stock control within a retail environment.
• Ability to work independently while aligning with regional and national strategies

Apply Before
04/24/2026