Specialist - Retail Channel.Commercial Operations SA at MTN

Responsibilities
Key Activities & Responsibilities

Tactical Input & Strategic Execution

• Provide tactical input to support the overall retail strategy within the assigned region.
• Align retail initiatives with MTN’s broader business objectives and consumer trends.
• Analyse market insights and competitor activities to inform decision-making at the regional level.

Retail Channel Execution & Stock Management

• Ensure effective device management across retail stores within the region.
• Monitor and manage stock levels to prevent shortages and optimize availability.
• Collaborate with internal stakeholders to enhance supply chain efficiency in retail.
• Conduct retail growth and business scaling through identifying opportunities to scale business in the retail channel, including expanding customer reach.
• Work closely with regional teams to drive sales growth and improve retail channel performance.

Store Promotions & Investment Management

• Oversee the execution of store promotions, ensuring alignment with brand and sales objectives.
• Ensure that Retail Channel Partners conduct in-store promotions effectively, aligning with agreed objectives.
• Define promotion goals before execution, monitor real-time execution, and match results against pre-set objectives.
• Manage MTN’s financial and marketing investments in retail stores, ensuring maximum ROI.
• Ensure that retailers utilize marketing support funds as agreed, including verifying implementation of promotional materials (e.g.posters, in-store branding).

Retail Channel Partners & Store Performance Management

• Oversee and manage channel representatives and Retail Channel Partners to ensure alignment with MTN’s retail strategy.
• Monitor and evaluate the performance of Retail Channel Partners, providing guidance and support as needed.
• Track and enhance the overall performance of retail stores, ensuring they meet sales and service excellence targets.
• Collaborate with store managers and Retail Channel Partners to resolve operational challenges and enhance customer experience.

Governance, Policies and Procedures

• Ensure effective implementation of (and compliance towards) all company policies, processes, and procedures. Put    effective methods and standards in place in alignment with aforementioned.
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service  delivery
• Continuously review key risks, issues and dependencies and set mitigation actions. Proactively flag and escalate issues  and manage impacts on resources, cost and productivity.

People and Culture

• Provide technical, procedural and policy guidance to staff, colleagues , partners and vendors
• Manage own performance and identify training needs.
• Enable and model healthy employee relations and collaborative teamwork.
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management.
• Act as an ambassador for the team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour. 

Qualifications
Education

• Minimum of relevant 3 year Degree /Diploma or related

Experience

• At least 3 years' experience in a sales focused role, preferably in retail channel management, preferably in the telecommunications industry.
• Experience in managing teams and partners, store promotions, and retail investments.
• Proven track record of successful execution in a regional or field-based role.

Apply Before
04/09/2026