Jobs at Badger Holdings (Pty) Ltd

Key Responsibilities

Triage & Technical Review

• Triage all litigated and pre-litigated matters referred by the Rapid CEO.
• Review indemnity and liability assessments for alignment with policy terms, legal principles, and risk appetite.
• Identify matters requiring escalation, early intervention, or external legal involvement.
• Provide clear, practical recommendations on indemnity, liability exposure, and next step.

Legal & Technical Correspondence

Draft high-quality correspondence to insureds, brokers, claimants, and external stakeholders relating to:

• Indemnity decisions
• Liability positions
• Coverage clarifications
• Strategic and procedural updates
• Ensure all communication is legally sound, commercially appropriate, and aligned with brand standards.
• Support the CEO by preparing communications for review and sign-off.

Litigated Claims Administration

Manage the administrative lifecycle of litigated files, including:

• File setup and structuring
• Documentation management
• Ongoing review and status tracking
• Monitor and communicate key deadlines, risks, and developments.

Executive Support & Reporting

Provide concise, forward-looking updates to the Rapid CEO, including:

• Current claim status
• Emerging risks
• Upcoming decision points
• Anticipate issues and proactively brief on potential outcomes and strategies.
• Maintain audit-ready file notes and documentation in line with governance standards.

Collaboration & Capability Uplift

• Act as a technical advisor to Claims Consultants on complex matters.
• Promote consistency in approach across claims without assuming operational ownership.
• Contribute to improving claims processes, templates, and legal risk frameworks.

Requirements

Minimum Requirements

• Matric / National Senior Certificate.
• Legal training or tertiary legal qualification (LLB or equivalent – admission not required)
• Minimum 3 years’ experience in insurance, with exposure to commercial B2B lines, preferably in Professional Indemnity and/or General Liability.
• Experience with pre-litigated and litigated claims.
• Strong understanding of policy interpretation, indemnity, and liability principles.
• Exceptional written communication skills, particularly in legal drafting.
• Strong organisational skills with the ability to manage complex files and competing priorities.

Preferred Experience & Attributes

• Experience working closely with senior executives or in an advisory capacity.
• Familiarity with claims systems and structured file governance.
• High attention to detail with strong legal and commercial judgment.
• Proactive, solutions-focused, and forward-thinking.
• Ability to perform under pressure, remaining composed and decisive in a fast-paced environment.

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Key Duties and Responsibilities

Employee Engagement

• Partner with leaders to implement initiatives aligned with organisational values.
• Monitor engagement through surveys and feedback, translating insights into actionable plans.
• Support recognition programs, wellbeing initiatives, team events, and internal communications.
• Foster a culture of inclusion, collaboration, and continuous improvement.

Talent Management (Recruitment & Onboarding)

• Oversee end-to-end recruitment for the South African branch.
• Source candidates, coordinate interviews, and manage onboarding processes.
• Advise hiring managers on attraction strategies and recruitment best practices.
• Ensure compliance with all regulatory obligations.

Learning & Employee Development / Performance Support

• Support performance review cycles and meaningful development planning.
• Coach managers to develop and support their teams effectively.

Employee Relations & Workplace Advice

• Act as a trusted advisor on a range of employee relations matters.
• Support resolution of workplace issues in line with policies and South African employment laws.

Compensation, Benefits & Payroll Support

• Provide payroll support and liaise with finance, insurance, legal, risk, and compliance teams.
• Support alignment on remuneration, benefits, and other people-related matters.

Policies, Compliance & Process Improvement

• Review, develop, and implement HR policies and procedures.
• Identify process improvement opportunities and support people-related risk management.
• Assist with HR reporting and analysis for management.

General HR Administration

• Prepare employment contracts and manage HR administration across the employee lifecycle.

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Key Responsibilities

Marketing Analytics & Measurement

• Own and optimise tagging and digital measurement across GA4, GTM, and UTM frameworks.
• Maintain the marketing measurement framework and GA4 tagging dictionary.
• Define and validate all campaign tracking requirements with the Digital Marketing Specialist.
• Build and maintain GA4 dashboards and custom reporting views.
• Develop detailed marketing performance dashboards in Power BI, integrating campaign, lead, conversion, and spend data.

Marketing Reporting & Performance Monitoring

• Deliver daily, weekly, and monthly marketing performance dashboards and reports.
• Track results against KPIs, identify trends and variances, and highlight efficiency improvement opportunities.
• Build integrated marketing performance reports across channels and platforms.
• Collaborate with the Business Intelligence team to enhance Qlik Sense dashboards.
• Partner with the call centre team to understand lead quality and feed operational insights into marketing performance analysis.

Campaign Performance Analysis

• Analyse cross‑channel campaign performance and diagnose what’s driving results.
• Evaluate CPL, CPS, conversion rates, cancellation rates, and ROI.
• Present clear, actionable insights and recommendations to guide media investment and channel strategy.

Competitor & Market Insights

• Monitor competitor digital activity and indicative media spend.
• Prepare quarterly competitor and market performance reviews to support planning and channel optimisation.

Customer Experience & Brand Tracking

• Analyse NPS, customer feedback, brand tracking studies, and complaint data.
• Identify trends and insights to support improvements in messaging, brand positioning, and customer experience.

Industry Knowledge & Continuous Improvement

• Stay up to date with advancements in analytics, attribution modelling, and measurement tools.
• Identify opportunities to improve forecasting, measurement accuracy, or analytical methodologies.

Requirements

Essential Skills & Experience

• Bachelor’s degree in Marketing, Business, Data Analytics or similar.
• 3+ years’ experience in marketing analytics or performance reporting.
• Hands‑on experience with GA4, GTM, and UTM frameworks.
• Strong experience building detailed dashboards in GA4 and Power BI.
• Advantageous: experience enhancing Qlik Sense dashboards with BI teams.
• Strong data interpretation, problem‑solving, and analytical capability.
• Advanced Excel skills.
• Good understanding of digital marketing channels and tracking structures.
• Excellent communication and stakeholder engagement skills.

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Requirements

What We’re Looking For

If you tick these boxes, we’d love to receive your application:

• Grade 12 / National Senior Certificate.
• Excellent written and verbal communication in English.
• Excellent computer skills.
• Previous experience in a customer service role.
• Strong attention to detail, organisational and admin skills.
• Willingness to work nightshift hours.

Bonus skills that’ll set you apart

• Experience in insurance claims or financial services.
• Strong negotiation, persuasion, and investigative abilities.
• Excellent interpersonal skills and ability to build rapport.
• Skilled in asking probing questions to gather detailed information.

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Key Responsibilities

• Manage inbound and outbound calls to sell or service motor insurance policies
• Deliver outstanding, accurate service across phone, email, and written communication
• Apply underwriting guidelines and decline risks outside appetite where required
• Use proven sales techniques to confidently close leads and secure new business
• Complete daily tasks, follow workflows, and meet deadlines and targets
• Ensure compliance with all Pacific International Insurance policies and procedures
• Perform additional duties aligned with your skills and experience as directed by your manager

Requirements

What You’ll Need to Succeed

• Grade 12 / National Senior Certificate
• A passion for sales and meeting targets
• A resilient, positive and customer‑focused mindset
• Strong multitasking skills and the ability to work under pressure
• Experience in customer service or sales
• Understanding of insurance fundamentals or willingness to learn
• Intermediate computer skills (Microsoft Office)
• Excellent English written and verbal communication