Key Responsibilities
Triage & Technical Review
- Triage all litigated and pre-litigated matters referred by the Rapid CEO.
- Review indemnity and liability assessments for alignment with policy terms, legal principles, and risk appetite.
- Identify matters requiring escalation, early intervention, or external legal involvement.
- Provide clear, practical recommendations on indemnity, liability exposure, and next step.
Legal & Technical Correspondence
Draft high-quality correspondence to insureds, brokers, claimants, and external stakeholders relating to:
- Indemnity decisions
- Liability positions
- Coverage clarifications
- Strategic and procedural updates
- Ensure all communication is legally sound, commercially appropriate, and aligned with brand standards.
- Support the CEO by preparing communications for review and sign-off.
Litigated Claims Administration
Manage the administrative lifecycle of litigated files, including:
- File setup and structuring
- Documentation management
- Ongoing review and status tracking
- Monitor and communicate key deadlines, risks, and developments.
Executive Support & Reporting
Provide concise, forward-looking updates to the Rapid CEO, including:
- Current claim status
- Emerging risks
- Upcoming decision points
- Anticipate issues and proactively brief on potential outcomes and strategies.
- Maintain audit-ready file notes and documentation in line with governance standards.
Collaboration & Capability Uplift
- Act as a technical advisor to Claims Consultants on complex matters.
- Promote consistency in approach across claims without assuming operational ownership.
- Contribute to improving claims processes, templates, and legal risk frameworks.
Requirements
Minimum Requirements
- Matric / National Senior Certificate.
- Legal training or tertiary legal qualification (LLB or equivalent – admission not required)
- Minimum 3 years’ experience in insurance, with exposure to commercial B2B lines, preferably in Professional Indemnity and/or General Liability.
- Experience with pre-litigated and litigated claims.
- Strong understanding of policy interpretation, indemnity, and liability principles.
- Exceptional written communication skills, particularly in legal drafting.
- Strong organisational skills with the ability to manage complex files and competing priorities.
Preferred Experience & Attributes
- Experience working closely with senior executives or in an advisory capacity.
- Familiarity with claims systems and structured file governance.
- High attention to detail with strong legal and commercial judgment.
- Proactive, solutions-focused, and forward-thinking.
- Ability to perform under pressure, remaining composed and decisive in a fast-paced environment.
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