Open Jobs at Nedbank

Job Purpose

• To manage credit assessment within a specialised lending area / cluster (Debtor Management and Rental Discounting) in order to ensure the acquisition of quality assets; enhancement of revenues and maintenance thereof within laid down policies and procedures.
• Client Value Management understanding the client’s needs and environment by ensuring proactive/innovative solutions and adherence to acceptable turnaround times.
• We have a career opportunity for a Credit Manager to oversee the Credit Assessment and Deal Making area.  This includes acquisition and growth of quality assets and assessment of associated risks. Through mastering this role, you will have the opportunity to develop yourself personally and professionally and have opportunities to advance to more senior levels of credit leadership in a fast growing and enterprising business.
• The role gives you a vital link in supporting and ensuring successful credit granting process for Commercial Banking clients through the implementation of credit mandates and risk frameworks within Nedbank Policy and Procedure.
• Join a team of great people, magnificent colleagues that are obsessed with getting things done!

Job Responsibilities

• Validate client and supporting information by assessing the contents of the documents.
• Analyse credit applications by assessing serviceability of the funding applied for.
• Approve funding by making decision based on the credit policy guideline in conjunction with relevant Nedbank strategy and the analysis based on the information provided.
• Suggest alternative funding solutions by making recommendations based on the credit policy guideline and the analysis based on the information provided where declined.
• Build and maintain effective working relationships by providing a range of specialized credit risk management advisory services.
• Manage client expectations by operating within the specified parameters and Service Level Agreements (SLA).
• Enhance processes, policies and procedures by recommending and making submissions to the relevant parties.
• Adapt to changes in Legislation by providing input to redesigning credit processes and systems where applicable.
• Ensure processes are actioned within mandated signatories by checking and confirming the sign off.
• Manage daily activities of direct reports by monitoring the staff output.
• Manage performance and build the intellectual capital of the team by conducting on the job training, counselling and coaching.
• Support the achievement of the  business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Minimum Experience Level

• 3- 5 Years’ Credit Assessment and decisioning experience within Banking environment 
• Min 3 Years' Business Banking Credit experience in evaluating current and prospective clients financial Statements and credit reports to determine their ability to honour debt obligations in a Commercial environment 
• Previous lending experience specific to Debtor Management and Rental Discounting products would be advantageous.
• Extensive understanding of legalities associated with lending and collateral
• Team Management / Leadership experience would-be advantage
• Proven track-record on managing a large book.

Requirements

• NQF Level 6 or Higher in a Financial or Banking related field essential 
• CIMA, Credit management degree or equivalent will be advantageous
• Own reliable vehicle and valid driver's license a must 
• Must be prepared to travel.

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Job Purpose

• To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations. 

Job Responsibilities

Client Engagement:

• Address any concerns relating to the queue flow or digital devices.
• Assist client to download online applications and resolve any log in issues.
• Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
• Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
• Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
• Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
• Educate clients and potential clients on how to subscribe and service their account.
• Educate clients on self-service, digital functionality and features.
• Facilitate a conversation with the client to assist them to complete their service needs online.
• Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
• Meet, greet, establish and clarify client needs and verify documentation and direct clients.
• Nurture strong, long-standing client relationships.
• Own the client request end to end and route for alternative intervention if not equipped to service the client.
• Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

• Accept and service cash transactions over the counter.
• Action control check list applicable to teller, enquiries and foreign functions daily.
• Balance and secure branch stock holding (e.g. cards).
• Control the queuing process and prioritise clients with special needs.
• Destroy old stock (e.g. cards) identified by reports.
• Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
• Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
• Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
• Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
• Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
• Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
• Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).

Risk and Compliance:

• Mitigate risk by controlling counter and drop safe limits according to policy.
• Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

• Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
• Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
• Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
• Improve digital enticement and migration volumes to self-service devices and online channels.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Must have Higher Certificate in Banking Services - NQF5 

Minimum Experience Level

• Must 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience.
• Must have foreign exchange experience.

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Job Purpose

• We are looking for an experience Credit Analyst to join our team. In this role you will be required to assess credit risk of existing portfolio so that risk is managed and mitigated in line with the banks credit policy.
• We look forward to reviewing your application.

Job Responsibilities

• Assess the credit risk of customers by examining their savings information, debt repayment history, earnings from business or employment, and purchase activities.
• Based on this analysis, provide recommendations to the company regarding credit terms for customers. For instance, you might recommend issuing a credit card to a new customer, rejecting a new application, or adjusting the credit limit for an existing customer.
• Review the financial status of new and existing customers to determine their level of risk.
• Use financial ratios and industry benchmarks to evaluate a borrower’s cash flow and ability to repay loans.
• Recommend credit limits for new customers based on the company’s lending policies.

Achieving Targets and Service Level Agreements:

• Utilize management information systems to measure performance and achieve targets.
• Understand client needs and provide timely guidance and recommendations to support service level agreement standards.
• Share knowledge with client service team members and other stakeholders.
• Develop skills within the team to improve external client satisfaction.

Building Internal Relationships:

• Attend meetings and collaborate with internal stakeholders to support their strategies.
• Monitor reports, including excess reports, within expected timeframes.
• Identify potential risks and take corrective action to ensure risk compliance.
• Measure compliance and identify risks.
• Make recommendations for achieving compliance using current information and available resources.
• Monitor covenants by obtaining the latest financial information and reporting any breaches.
• Sign off on conditions of approval within required timeframes by verifying the necessary information.
• Gather all required information to verify that security measures are in place.
• Keep abreast of legislation and industry changes that impact your role by reading relevant newsletters, websites, and attending sessions.

Embracing Company Vision and Values:

• Understand and embrace the Nedbank vision.
• Demonstrate the company’s values through interactions with your team and stakeholders.
• Personal Development:
• Continuously improve your expertise by identifying relevant training courses and career progression opportunities based on feedback from managers.

Minimum Experience Level

• Min 3 Years' Credit Assessment experience in assessing creditworthiness of current and prospective clients.
• Min 3 Years' experience in evaluating current and prospective clients financial Statements and credit reports to determine their ability to honor debt obligations.

Preferred Qualification

• NQF Level 6 or Higher in a Financial Management, Accounting or Analysis-related field

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Job Purpose

• The purpose of GIA is to provide independent, objective assurance to the Nedbank Group Limited Board of Directors via the Group Audit Committee that the governance processes, management of risk and systems of internal control are adequate and effective to mitigate the risks (in line with GIA Internal Audit Methodology), both current and emerging, that threaten the achievement of the Group’s strategy and key objectives, and in so doing help improve the internal control and risk culture of the Group.  
• GIA receives its authority from the Group Audit Committee (GAC), which is a committee of the Board of Nedbank Group Limited established to, among other things, review the work of Internal Audit of Nedbank Group Limited and its subsidiaries (the "Group").

Job Responsibilities

Insurance industry

• Deep insurance industry strategic and transformation experience for a minimum of 8 years. 
• Insurance strategic insights & Client Centricity
• Understand and stay abreast of developments in field of expertise, emerging risks and insurance industry trends (including competitors and digital trends).
• Understand current insurance industry and business strategy, reality, impact of transformation, digital initiatives, risks and expectations and consider key and/or emerging risks to update the annual risk-based annual audit plan, in order to support relevant GIA reporting.
• Be commercially minded with a Nedbank client centric approach and understand the broader business strategy in the auditing approach.

Digital Platform & Data Driven Audit

• Apply knowledge of insurance sector, digital transformation, and emerging risks to assess and engage with stakeholders on large-scale and complex changing environments, data, IT infrastructure and technology and determine best approach and testing strategy to provide advisory / consulting and insightful reporting.
• Apply practical project management experience gained to large transformation projects ito delivery of strategic intent (including SAFe principles)

Transformational Assurance

• Execute audit assignment planning, fieldwork and reporting in line with the Group Internal Audit (GIA) methodology and Institute of Internal Auditors (IIA), including file completion.
• Seek opportunities to improve business processes, models and systems through agile thinking.
• Identify and assess the design adequacy and operational effectiveness of manual and automated controls within audit scope and utilising data analytics.
• Identify and ensure compliance with relevant laws, regulations and guidelines in line with audit scope.
• Influence stakeholders to address inefficiencies in resolving audit findings through utilising professional experience in demonstrating benefits of best audit practice.
• Ensure continuous improvement of the quality of audits through providing professional insights.
• Ensure improved productivity and efficiency and the delivery of projects within agreed timelines.
• Achieve operational excellence and support the implementation of business optimisation improvement in GIA.
• Apply professional judgement in all audit interactions.
• Deal with complex verbal and documented information and data in the audit process.
• Integrated Risk and Control Environment
• Engage with the risk and compliance community to ensure coordinated assurance approach and assessment of risk and control to ensure scope is appropriately defined.

Impactful Reporting

• Prepare quality, relevant and commercially astute assignment and reports that provide intelligence and meaningful insights that enable the management of risk to be a strategic and competitive differentiator for Nedbank.
• The ability of story-telling and writing reports in a succinct and concise manner which is visually appealing and at an appropriate level for various stakeholders and governance forums, including Group Audit Committee.

Business Partner Relationships

• Build and maintain an open and constructive relationship during and outside of scheduled as a Trusted Advisor with senior internal and external stakeholders including External Audit and Business Executives and the risk and compliance community.
• Build trusting relationships and improve credibility and quality of audit outputs by achieving team objectives through engaging with staff, peers and other departments for reporting purposes.

Effective Leadership

• Create an environment of teamwork that contributes to Group Internal Audit (GIA);
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BComm, BCompt, BSc (mandatory)
• Certified Information Systems Auditor (CISA) and optional Certified Internal Auditor (CIA) (optional)

Type of Exposure

• Strategic insights, consulting and advisory
• Influencing stakeholders to obtain buy-in for concepts and ideas.
• Conducting quality assurance reviews
• Sharing information in different ways to increase stakeholders understanding
• Building and maintaining effective relationships with internal and external stakeholders
• Auditing
• Interacting with diverse people
• Analysing and interpreting qualitative and quantitative data
• Communicating standards to others
• Insurance (mandatory); advantageous wealth, asset management and banking
• Consolidate data from various sources and identify/interpret trends

Minimum Experience Level

• 8+ years strategic and transformation experience (including project management ain accordance with SAFe principles) within 1st, 2nd or 3rd line of assurance or consulting / advisory related services. 
• 8+ years in insurance (mandatory) and/or wealth management (advantageous). 

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Job Purpose

• To safeguard the profitability and relevance of Nedbank products throughout its life cycle.

Job Responsibilities

• Keep abreast of legislation and other industry changes which have an impact on role and its respective environment.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
• Maintain cooperative working relationships with front and back office teams through ongoing feedback and proactive communication.
• Educate stakeholders on process and system changes relevant to their respective areas.
• Constant refinement of processes, systems, communications and ways of work.
• Ensure availability of information; accurate record keeping and audit trails of relevant transactions, communications and decisions made by the business.
• Maintain knowledge management; and improve team success by sharing knowledge with team and by ensuring that information is provided correctly to stakeholders.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• Minimum of 5 years working experience in business or IT and at least 2 years practical working experience in Agile delivery, Process or Business analysis.